Everything wrong from get-go. Called a week ahead of time to see about Christmas Eve Dinner. They had no openings, which was all right, but it was clear from the tone that the woman I spoke with could care less. Several days later, stopped by to see what was possible and low and behold the same woman was there (easily to recognize just from the voice). She was again brusque but said we could come Christmas day at 6:30 (wound up putting us in the hands of another, perfectly delightful woman). Come the eve of Christmas day, we had to wait in the bar nearly an hour before they came to get us. Service was slow. When we asked to be allowed to just have a drink before ordering, the waiter was obliging but no sign of him after that for a good twenty minutes. My wife's beef medallions were cold. I asked if the potatoes were warm, but she had a hard time finding them. Bread pudding was dry and lifeless. The quail I had for an appetizer reminded me of KSC. Oh, and that woman who was dismissive over the phone, she seemed to be the hostess but no response when she came around and we complained about the service. Just seemed to walk around being bored and minimally concerned about what was happening to the guests. The management of the place needs a very good shaking up. It's a lovely old room and the pianist was great, but the service was extraordinarily bad, not because of the staff (well, maybe with the exception of that one woman) but clearly because of the way it's being managed. Oh, and the food was mediocre at best. Could and should have been a whole lot better. read more