As a homeowner and working the my HOA manager, I have to give an A+ and 10/10. However, as a renter and person looking for property for my 78 year old mother where I will still be Primary person taking care of the financial piece and caretaker 75% of the time, 2/10... D-. Completed the application, paid the fees, but then I have to call and email to find out what was going on with my application. Didn't receive and update and when I did reach out about renting and the application, the comment was we don't have anything for them to realize that I have two separate accounts that I mentioned in the beginning. The process to rent shouldn't be this difficult for anyone looking for a home or place to move into. There's a way to be more efficient and effective in how things are being done. Figure it out soon. My property manager is great... the office needs work. read more

Horrible experience. We asked them to accommodate us for the fire that happened to our neighbors apartment that also effected our apartment & when we brang it up at their office they were rude & acted as if their was no fire that happened. I brang it up because I was told by maintenance that might gut our walls. They got mad because our maintenance told us that. & Regency said our apartment was fine & had ppl walk through before we expressed our needs to accommodate us. We were getting sick because they didn't clean the vents that happened because of the fire. We couldn't use our swamp cooler because the vents were black from the smoke damage. It was rat & mice invested all around & in the apartment conplex. I heard the person that was trying to work outside the window say the next door neighbors apartment that was burned was very rat invested. Don't recommend renting from them. We got charged extra for a lot. Took the whole deposit. We made work orders & had insurance that couldve helped. We moved out and returned the keys before the prorate date & they still charged us extra after the deposit. I tried to clean a lot of the smoke residue on the floors & walls but it was making it worse. I put a work order for that as-well. They dont care about their renters. & We had to pay for our own mailbox key when we first moved in & asked us to return it. We didnt get reimbursed for that either. I wouldn't recommend anyone renting from here unless u absolutely have too. read more

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Do NOT use them to 'take care' of your property. They are terrible. As a concerned neighbor of one of their properties, we called to tell them the 18" high grass in the front yard needs to be handled, they shunned my husband, telling him 'We have a lot to do with this property!' and it wasn't a big concern of for them. So, we called the City of Clovis and they issued a citation. If they were kind and let us know they were working on it then good, but don't give us an attitude when we are trying to help. Great job, Crystal. read more

Crystal tafolla ( Manager) called us to turn in our key, due to new ownership, after confirming a date to receive our new keys, we didnt have the deadbolt key and had to hire a professional locksmith to get us in our home that we paid rent for... the on- site try to help but we understand that it above him.. just very poor management oh her part. new more better experience management read more

These people are shady crooks stealing money from old people. Claiming they never got payment and double charging when if fact they had already cashed the payment checks. They are awful and I will never do business with them again. read more

I absolutely love a business that takes professionalism, seriously. Jacob answered all our questions in a timely and kind manner. He was knowledgeable and helpful. This would definitely be my go to for Property Management. read more

Regency has been my property manager since 2005, but the last 3 years or so they have gone downhill tremendously. Not sure if they got new owners or management or what but something BAD is happening over there. Very poor communication with owners. My property is in a good location, never had issues renting it. Went vacant April 2025, no proactive communication. I always had to manage them. No listing on their website. After complaining to them, they claim it is now rented and the tenant is moving in 12/19, but cannot provide me with the lease because no lease has been signed. This is the level of incompetence. read more

Regency has been doing a great job managing our HOA. Very happy with them and all their help!

Regency has been great to work with! Quick to answer any questions. Everyone that I have spoken with are all very knowledgable and helpful. Thank you Regency staff!! read more

Regency staff has been nothing but amazing in a really difficult situation. They have been so helpful in finding a comfortable place for my family to be. I will 100% recommend them moving forward. Clean, kind, and quick to respond! read more

Would not recommend.....Horrible company!!! I would rather live in my car than deal with Regency ever again.

I wanted to update my review. After 2+ years of little to no contact from Regency regarding any issues we had with our building and Management. Mr. Brad Hardie has been more than helpful with recent and past issues. My family and I are very thankful for Mr. Hardie and the abundance of support. read more

Arlene at Regency Property Management has been amazing as our contact rep at The Heights at Loma Vista. As new home owners, she promptly emailed us our Welcome Packet and helped us settle in to our new community. She is very receptive and answered all our email inquiries in a timely manner and returned phone messages promptly. read more

As a property owner, it can be so stressful when renting out homes. Regency has been so helpful and extremely reliable for myself and my tenants. read more

HOA Elana whatever her name is has no regard for people safety. I let her know about a Beehive problem on one of her properties and kids are getting Stung, She's just brushed off with No Care. Been Over a month and she still hasn't done anything about it or answers calls or Emails. read more

Do not rent with this company. Me and my family we live here for over 3 years. We constantly have to remind to come fix something cause they wouldn't come at all. The heater and ac don't even work ! My family have to buy our own heater during the winter and our own AC during the summer to keep us cool and warm! The kitchen wood was moly ! Like really moly and they wouldn't fix it until we send the state inspection to come check it out and it wasn't save so they finally fix it with cheap paint on top of it to cover the mold after 3 years . We constantly have to take picture and videos of what day we turn in our checks for rent to have proof that we turn it in on time cause they will purposely charge us late fee every time for no reason when we turn it in on time ! When they do send people out to fix stuff , they people are rude and do a shitty job ! They didn't come to fix anything but break it even more. The picture of the sink is when they come cover the mold around the sink but end up breaking the sink wall so they glue it back on. They fix the shower head and water was leaking out of it , spraying it to the wall instead which you can clearly see in the picture so my dad fix it himself . When we first move in we check out the back of the garage and there was LOTS of dog poop that wasn't clean up from whoever live there before us which was disgusting! Everything about the house was in bad condition. It wasn't safe to live in. We got inspection to come in and they found out we have lead poisoning in the house, mold in a lots of places , and weird stuff in the water we shower. The papers were sent to Regency's to fix it and when they did fix it was cheap work and evacuated us out cause apparently " we were asking for too much" . They were just lazy and cheap! Don't rent with this company! read more

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I think I speak on behalf of myself and my fellow Board Members when I say that Arlene Darling has been an indispensable ally in our efforts to improve our community and keep us up to date on ongoing maintenance and legal issues. This year has been somewhat challenging and Arlene helped us weather through it with confidence. She is a valuable asset to her organization, even as she manages to juggle so many clients. read more

I'm extremely uppset The ladies it the front office are very demeaning and made me feel like I was nothing. They weren't friendly or welcoming. I placed mine and my sons applications with Anna whom i believed would be processing my application. But when i would call about it she would transfer me to a different person and nobody would answer . I left several messages and got no response. So i finally paid to see my own experion credit information to make sure there werent any negative collections or anything due. And i found i did in fact have an unpaid medical bill. So i went ahead and called the collectors and paid it . I called to tell them that i was unaware and had taken care of it and they then told me i had been denied due to that one collection debt. So i asked that they reconsider because i was unaware and was now in good standing with the collectors. And they said they would transfer me to the lady who processed it moddy. Well she never amswered. The next time i called they told me the processing agent was iaida​ and transfered me again with no answer. I then asked if i could possibly speak to brad whom my sister has known and befriended for some time now. And they scoffed and said let me see he's never really hear. Then came back after 5 mins to tell me they would transfer me to his assistant. And once again she did not pick up either. And still nobody called me back. Today when I called instead of picking up and transferring me the phone rang and rang someone would pick up and put it back to the automotive answering saying someone would pick up soon. And then someone picked up didn't say anything and transfered me through to a random desk where I was supposed to leave a message but the vm was full. Figures! They did however answer when I called from my husband's number only to tell me they would take down my info and let someone know. Ughhh I'm so frustrated and sad I feel like giving up. read more

Regency Property Management - Received this this morning. Tried to contact someone but same ol same ol. - Property Management Near Me - Fresno, California

They will not take responsibility for nothing but the rent. The owners need to know about the house is as of today September 16/2022 the house address is 4274 e Avalon Fresno ca 93727 shame on you company saying it's not a emergency! The house is flooded! Anyone who reads this do not rent from this company there is NO quality in this office. read more

Regency Property Management - Property Management Near Me - Fresno, California

Very poor customer service, do not rent from here! They try to keep your whole deposit even if you leave the unit spotless

New to us. We used to have a great Property Management team. This one is a few months old and already we have gotten a notice that our HOA was not paid in full. Strange as it is on auto pay. Makes me want to keep an eye on everything they do throughout the state. read more

Fraudulent. Discriminatory. Rude . Unprofessional. Liars. Will encourage you to apply for a place that "has no other applicants" then ghost you, shred your section 8 paperwork , disrespect you , and tell you " someone is now living there" a day later and then remove the listing, & repost it for a higher amount . read more

Because of COVID my tenant stopped paying rent for over 4 months. He stopped watering the grass and soon became destructive. I was at a loss until I called Regency management. Amelia took my case. She understood my stress and acted quickly. She actually CARED about my plight. Her office had all the legal tools necessary to rid me of my tenant . And under her supervision, the tenant was soon evicted. Amelia handled everything.. If you've ever had a bad tenant and you need help don't hesitate to call Regency and ask for Amelia. Relief is literally "a phone call away" read more

They didn't tell me this before I applied. So just fyi. I had to find out after I payed their credit check fee. They require a certain credit score and also look at this website http://www.fresno.courts.ca.gov/case_info/ My credit score was too low, and they seen something from this website that they didn't like, but couldn't tell me the exact reason from website they rejected me for. read more

1 Star is way to high of a rating for this company. Zero is the review I would give. Unresponsive to Voice messages and emails. As a Tenant they will leave you for dead and fail to respond This happens every time I need to call Regency. Very poor service. Very dissatisfied:-(. Big Thumbs Down . Good luck reaching them. You can e-mail and leave messages for the Manager Debi Lennox and she will not reply either. read more

This property management company is a horrible it is not the place to go through I have nothing but problems with them they kick you out just based on what the manager says and don't even try to work with you or put you in another address. They talk to you like you are beneath them I would not recommend this property management to anyone. I sure wouldn't suggest the apartments called vista del Loma apartments the manger is racist and is on drugs and she will make u feel unwelcome and complaining about every glass that breaks or smoke detector goes off. I believe I have a case of discrimination and regency and vista del loma. I wanted to add that the owner of regency property management company helped me and my family. I reached out to him and he returned my call a few hours later. Helped me stay in my unite and I couldn't be more grateful for him helping my family. I can say he cares about what your needs are and will work with you if he is able too thank you again for all your help and pulling for us to stay. read more

do not rent from regency, we use live on the property 3411 E Harvard Ave, regency does not care about your health & well-being. we've lived in that property for 3 years continuously having to remind regency to send people to come fix our house problems for mold that does not go away, for termites, for ant infestation, & plumbing issues. if you look at their recent rental pictures for 3411 E Harvard you'll see that the kitchen is covered with a "brown countertop" it's not lol it's cheap paint that is painted over a red, dirty & moldy countertop, they've only decided to do that after we threatened to take legal actions mind you 3 years later, the two lumps under that countertop by the sink is a piece of wood that is completely infested with mold. the mold was so bad that my little brother got pneumonia, RSV, & mold inside of his chest that is still being treated to this day. not only that, they'll charge you "late fee" for absolutely no reason because their workers can't do their job correctly & will later say that they found your check after confronting them. we've also had code enforcement did an inspection for that property & found out the house has lead poison, black toxic mold, & many other things that makes that property unsafe to live in, code enforcement did forward those information to regency hence why they came by and did that cheap work on the countertop & also everything in the house, after we threatened to sue them for the damage they've done to our health & well-being they "evicted" us because they said "we ask for too much" & it was the "landlord" that wanted us to move out, we all know it's because they're too lazy to fix their home. most of these reviews are fake & we've talked to multiple property agencies & they all know about regency dirty work. save your money & take it elsewhere. read more

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These people are vile, horrible human beings. For all the people who posted before me and will post after me, especially if your living in subsidized housing, you all need to file a complaint with HUD, and with the fresno County housing authority. They are receiving between 950 - and 1150 dollars per tenant on subsidized housing. I believe that is over and above what the tenant pays each month. They are supposed to insure you have safe livable housing, it should have running water, flushing toilets and be roach and rodent free. It would probably help if all the tenants file at once. They get paid enough to keep up on repairs and pest control. If you feel they are discriminating against you, file a complaint with central California fair housing. read more

Had Regency for a few years and they take very reasonable care of me and the property. My assigned assistant Debi L. does a great job. She is communicative gets what I need and keeps it going smoothly. She found me tenants in what was a tough time and market. I plan on using Debi and Regency for any other properties I will acquire. I suggest you give them a call if you need a property management company. Best regards to all, read more

I can't even believe this company felt comfortable collecting our deposit for the unit they gave us. Absolutely disgusting. We were told we couldn't view the unit before hand because it was being cleaned. Once we opened the door we were greeted by a floor full of cockroaches and dead bed bugs, not to mention the baby cockroaches still crawling on the walls. To think that any body would consider this a livable situation, more so a company who's job is to find you a livable home, is mind blowing. If you're thinking of giving them your business, think again. read more

Update we decided to just terminate our lease with regency due to bad business Only thing in the process is they decided to take $200 for it a service fee... quit the only thing they serviced us was bedbugs and roaches but anyway I'd rather take that $200 loss than ever deal with him again do not deal with Regency whether you have a property or whether you're looking to rent one they are terrible read more

Regency Property Management - Nothing to see just a bunch of roaches chillin - Property Management Near Me - Fresno, California

I just bought into a condominium home whose HOA is managed by Regency Property Management a few months ago. Starting from when the property was in escrow to now, the assigned manager, Cynthia Meyer has been patient, informative and friendly. While I have had a Condo elsewhere, I find Regency and Cynthia have been very helpful in getting started and getting forms and information when I need it. I have seen how well the owner manages properties and was impressed even before I bought the current property. I have not been disappointed. read more

Anna helped answer all my questions when submitting my application. Has helped with updates on the process, I've already recognized her voice when I call. recommend this company great service in the front desk. read more

If I could give 0 stars... I have lived across the alley from apartments managed currently by Regency for about 6 years. We are friendly and cordial to all the neighbors. There is a serious parking problem in this neighborhood because there isn't sufficient parking for the apartments and host of multi-complex houses on this street. On any given night there may be from 5-10 cars parked in the alley and maybe 3 or 4 of those are from the apartments. The rest of us live in the multi complex units on the other side. Regency has hypocritically harassed me and my wife about our cars when their own tenants are doing the same and worse. The parking is an issue that we all understand and we all work with each other. The multi complex units have back fences across the alley from the apartments and if we park along our fence we can do so without blocking the alley even though this is considered a no parking area. But the apartment tenants are some of the worst. Double parking behind parked cars. Parking blocking the dumpsters or blocking the alley in such a way that you can't drive through. And while I have never complained or called Regency or the police, they routinely leave threatening notes on my car, and have called the police. I have called them twice and left voicemails regarding this situation. I have also called times Ive seen busted sprinkler lines which were gushing water. Just trying to be a good neighbor and save them some money. They have never returned my calls. I've smiled this off and rolled with it as much as I can and today I've decided it's time to put my experience out there for the public to know about. Update: 10/23/2018 Brad, has contacted me from the property manager, and offered apologies and was very receptive to my input. He has also spoken with his staff. I have received no more notices on my vehicles for probably 6 months. (I have also noticed now that their tenants are no longer double parking, and blocking dumpsters and fire lanes as before.) I appreciate these changes and I have agreed to update my review. My recent experiences now reflect a different rating and I want to be honest and share that as well. To be clear, I've never been a tenant of theirs. Simply a neighbor to a property they manage. Thank you Brad for reaching out several times and showing a sincere interest in reconciliation. I am also self employed, and operate by the policy that true customer service isn't necessarily the complete absence of issues, but the willingness to handle them to complete customer satisfaction. read more

They keep you on hold for so long, and they say they will get someone to fix the problem at the house but it takes me 2 times to call so they can do it. Lol crazy that they carry themselves so high . read more

These are smart people, they don't make needed repairs leaving people without safe housing, they charge you for any work they don't do, you will be out of a deposit due to their own negligence. They contract with area real estate lawyers so individuals can't get help outside of legal aide. Legal aide is so impacted and they can't help in a timely manner. The code violations they are responsible for are well known to the city inspectors. Get a real estate lawyer outside of Fresno county. Protect yourself. Know your rights. read more

I wouldn't even give this place 1 star. Staff is very unprofessional. The property's they manage are gross. They allow the ghettos people live in their apartments. They don't fix anything. They assume everyone is on section 8 so they put up with slum lords. read more

No good reviews at all, of except for Inez Gonzales was and is very understanding and communicative with me and she is a good but that Amelia Gomez will bring a person out of character. read more

PLEASE DON'T RENT FROM THIS AGENCY!!!! I live off Marks & Shaw at the Fairmont apartments. The very 1st day I moved in was the first drive by shooting. Then 1 week later was the very 1st murder. On top of the homicides we have people that drive 60+ miles a hour, cockroaches, and neighbors throwing trash all over the place. And when you finally tell Regency Property about all this happening, you will get your rent raised. PLEASE BEWARE!!!!!!! read more

I just purchased a home in the European gated community on Teague and Minnewawa in September 2019. The house is now up for sale and I never moved in because it was infested with RATS! Gina and Allison @ Regency Property Management both knew that the neighborhood is also infested but told me they did not have to disclose that information because their is no law in California that states they do. They also informed me that their exterminator has put out traps. They don't feel it's that big of an issue that RATS infest this property. read more

Regency Property Management - Tunnels burrowed in my attic by rats - Property Management Near Me - Fresno, California

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