On May 24, 2015, my daughter and I went to the Regal Nail Salon at 100 S. High Cross Road, Urbana, Illinois 61802 (217) 344-0525, at 10:36 a.m. There were three (3) other patrons there besides my daughter and myself. We had the worst pedicure at this facility than we have ever had at any salon. There were only two (2) employees there and the length of time that we waited for our pedicures was actually longer than the pedicure itself. There was one female employee (?) at the salon at that time and she talked on her phone (Facetime)the entire time she pretended to perform a pedicure for my daughter. That type of behavior is never acceptable in a customer service profession. I paid $44.00 for my daughter and my self to soak our feet in water. The staff used the same sanding instrument on both of us without sanitizing the equipment. The staff did not use a base coat before applying the nail color to our toes. As I said this was the absolute worst pedicure experience in our lives, a huge disappointment, and a waste of our time and money. Joana K. Thomas read more