Brought my car in because I could see oil around the valve cover gasket. Asked them to look it over…read moreand verify. They charged me $30 to look at t and provided an a free vehicle look over on other things. They let me know that it was indeed leaking and found an additional leak. They sent me a quote and I was flabbergasted at the price. The first original leak repair was quoted for $2,700. They did find another leak that would cost me an additional $1500 to repair . Way more than I was planning. I talked to a gearhead at my work and he said absolutely do not pay that. He said they do this to women, unfortunately. I talked to two other local shops who quoted me for everything on the original repair for $800 and $1100. Those quotes were for everything 17th Street was going to do for $2,700. I hate that companies do this. The icing on the cake was that when I drove my car home, I popped the hood and they didn't even attach the cover to the motor. It was just laying cockeyed on the top. It makes me question what else they didn't reinstall after looking over my car.

Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

I recently had all of the windows, front windshield, and sunroof tinted on my 2026 Acura MDX, and I…read morecouldn't be more pleased with the results. The quality of the work is outstanding--everything looks clean, precise, and professionally done. Before scheduling, I had quite a few questions that I initially sent over email and later discussed on a phone call. Ahmed was incredibly patient, knowledgeable, and easy to work with throughout the entire process. He took the time to answer every question and made sure I was comfortable with my decisions. The team clearly takes pride in their work, and it shows in the final product. Based on this experience, I fully plan to bring another vehicle in for tinting. Highly recommend.

My rearview mirror inside of my Lexus melted off.... So it was hanging by a wire. I called these…read moreguys and they got me in quick. 30 minutes later it was properly reapplied and I was on my way. Professional operation. Recommend

Followed instructions and did what I wanted done to my newer German car. After 3 months since he…read moretuned my German twin turbo V8 and downpipes I have no leaks, no lights on the dash ..Zero lights , and the car still to this day No lights on the dash . If you have German and you want to swallow hellcats whole without chewing shit your shit here and bring it here. They do all but I think they specialize in Audi, BMw, Mercedes tunings and turbo upgrades , they are good company

Awesome services, the owner personally drove to my place and diagnosed my car, then pick up the…read morenext day to do some more test to accurately know whats wrong. They repaired everything within a day and got my car back quick!

On 2/11/2025, I dropped off my vehicle via tow truck. I showed up and talked with the shop about…read morewhat we felt the issue was with my car and that I had the part. I then received a call that stated I had purchased the wrong part, and they were ordering a new one - Great. The correct part was ordered, which was delayed because of a snow storm. They get the part, and go to put it in, finding that the lower radiator hose was actually not the issue, but it was the upper radiator hose. Ok, great let's fix it. They ordered it and again we waited. A few days passed and no word. I called and asked what was going on. Now, it is not the hoses, but the water pump housing is leaking. So we order that part. We waited. No calls from them, so I called again. Then, I'm told they got the water pump housing in, did another pressure test and there is a leak in the radiator itself. So yes, now we have to order that and get it installed. (Mind you when the first hose was reported to not be the issue I was told it was not installed). Finally my car is ready. I go to pick it up, and I question the first hose being installed still. After a lot of back and forth, I just said forget it and paid for the work. But not one time did they make the effort to call me first, not one time did I know what was going on. Then, I get told they did an oil change - not sure why because I didn't ask for it - and charged me $132 for an oil change, which I could have had done up the street for $54. Then I am told there is no gas in the car and that the battery is weak. I said I never had issues with the battery before I came. Well after coming home and my car sitting for one day, we have to replace the battery. As we replace it, we see that is was obviously not the battery we had and was one that someone attempted to cover up that they had done some battery work. Funny thing is I knew something had been done because all of my setting in my car were gone. They had my car for 1 month, I paid over $2400 to get it back, not including the 4 weeks of rental, and now a $200 battery. The lack of accountability is astonishing because I said something about the lack of communication and it was brushed off. Their billboard says Small Town Feel Big time service or something like that. Negative. A small town company should have much better service, they are not that busy that a call to me wasn't made. So they may be good at doing something quick, but most shops are going to run that pressure test prior to replacing anything and not just replace part after part after part. I called another shop and was advised that when the pressure test is done it gives the indication of where all leaks are, not just one at a time. So was this done to inflate my bill? Who knows. I do know I won't be back and I will use the best part of living in a small town - everyone will know everything. Price gouging, lack of customer service, switching out batteries, just not a good look. BBB and licensing bureau will be notified.

If I could give the owners and staff at Calibrated Auto and Diesel Repair a 100 star rating I so…read morewould. My uncle and I were there Wednesday, May 31, 2023. We had just traveled from Kansas to North Carolina which was a good 16 hours of driving. That was when we discovered that our brakes on my uncles' Ford Edge were going out. Being from out of town and not knowing where to go when you are having car problems can be very nerve wracking. But, heard about Calibrated Auto and gave them a call. One of the sweetest gals I have ever met answered the phone that morning and had us come in right then. After visiting with Kathy and explaining our situation she went straight back to the guys in the back and they pulled the car in right then. She had offered to take us back to the hotel that we had stayed in the night before but we had already checked out. And at that revelation, Kathy offered up her OWN CAR to use if we needed to go somewhere. Who does that?! Especially to a complete stranger!! We stayed and visited with Kathy the entire time and never felt like we were in the way or a bother! After a good solid 3 hours, they had us up and running again! The entire crew there will never know how appreciative my uncle and I are for getting us in at the last minute and making us feel so welcome and allowing us to get back home safe. *I hope you all enjoyed the donuts!*

I noticed a crack in my windshield yesterday and reached out to Ace Glass since another company…read morecouldn't help me for over a week. I talked to Amber, and she was very courteous on the phone. Due to the cost of the replacement and recalibration I wanted to make an insurance claim. After getting my information, she set up a conference call between me, her and the Allstate Glass representative. Super easy. Ace Glass was able to come today (1 day later) to my office and install a new windshield. I am so happy they could fix my problem so quickly. I'll update this review should I have any issues.

Extremely satisfied!!!! I'am over the moon. Will use them again. Everthing was great.read more

Don't know if I've ever left a Yelp review before...but this calls for it. This place is great…read more Been here twice now to replace my passenger side, front window glass. (Can Norfolk thieves pls give me a break. Didn't even have anything to take.) First visit here was back in December 2022, someone smashed my glass around Christmas & this place was able to replace it within two days! There was still some glass left in the door, but I didn't mind all that much, just wanted it fixed. Receptionists are always beyond helpful & pleasant. Decent price, compared to Safelite. Had the glass repaired today, Steve drove out to me to replace, which I don't think they consistently offer, probably depends on staffing. Steve has such a heart of gold. Such a sweet guy, made sure to vacuum up every last bit of glass, even in the cup holders & air vents. (No more rattling when I shut the door lol.) Doing all that work, in the sun no less, & with a good attitude the whole time. Whatever y'all paying Steve ain't enough, give this man a raise

In April, Portsmouth Glass did a wonderful job replacing my cracked windshield. In June I had them…read moreat my home to replace a double pane window that had leaked and fogged. They had contacted me earlier in the day to let me know about what time they would be here; then called again to let me know when they were on the way. They showed up as scheduled and proceeded to lay down tarp to protect my floor. They completed the job efficiently and left no mess. I am so pleased I can once again see out my picture window. I have had a delightful experience with the in-shop young lady as well. I will be a return customer if I ever need glass repair again. Oh, and by the way, Portsmouth Glass charged a very reasonable amount compared to another provider I had contacted who couldn't bother to come look at the window and do measurements, yet emailed a ridiculous cost for the job. The other provider clearly did not want my business. I'm very happy with Portsmouth Glass!

The staff at Dewitt's automotive are always very professional and polite. They perform quality…read moreautomotive repair and maintenance. I've used Dewitt's ever since they opened many years ago. I would highly recommend them to anyone that is needing automotive repair and or maintenance.

Took my car in for an oil change and inspection last Friday. Was told my headlight assemblies…read moredidn't pass and was quoted approximately $800 for parts and labor... Stating that the front bumper would have to be removed to replace the headlights...I did my research because that didn't sit right in my spirit, and I ended up getting the parts myself and put them on and it took 25 minutes and $69...it passed today, no problem and I gave them a chance to explain, but it was BS. I hate giving bad reviews, but I feel they tried to take advantage of me, maybe because I'm a woman, or maybe because of my Trump sticker on my car, or maybe that's just their norm. Regardless, it breaks my heart because I always try to go to local shops and give them my money instead of big businesses, and as a single mom, I can use all the help I can get! (Couldn't we all nowadays?!) The only reason they got one star is because of awesome Briar, the young lady at the front desk: she is great!! I just think Leonard (who carries his little dog everywhere he goes in the shop) needs to put the dog down and find him another job and Dewitt's need an accurate, honest service writer. UPDATE: my dad went the same day and IRONICALLY was told his newer truck also didn't pass because, get this, his FLOOD LIGHT ASSEMBLY needed to be replaced! ($500)...My father is 86 years young, they're not only do you take advantage of women, but also of the elderly... YOU SHOULD BE ASHAMED OF YOURSELVES! I'm going to BBB next and State Police.

Last week I took my wife's Nissan Altima to Guaranteed Auto Service in Newport News for a VA State…read moreInspection & Oil change. This was the 2nd time I have used this shop since moving to Hampton July 2020. When we moved to Hampton, I immediately began searching for a family owned & operated auto repair shop. I searched Google & Yelp for the BEST shops throughout Hampton Roads. All my research indicated Guaranteed Auto Service was the place to go. I have not been disappointed! This shop is laser-focused on providing great customer-service, and top quality work at an affordable price point. They are not going to perform unnecessary work. They treat you like family (a friendly greeting & cold bottled water when you walk in the door; free car wash before you pick up your car and Thank You Note on the seat). You just don't find many businesses like this nowadays! Mr Barr & his great team will get ALL my auto repair/routine maintenance business in the future. When someone asks me where to take their vehicles for maintenance & repairs needs, I am sending them to Guaranteed Auto Repair in Newport News!

They fucked up my bmw fuel lines and told me take it somewhere else 0/10 all I asked was them to…read morelook under my car cuz some loud clinking now my entire oil and fuel is sitting on the ground and they won't take responsibility and told me take it to another shop to verify ts like I can verify when I took it in I didn't have a giant puddle under my car and just got a oil change, after the visit I can't even take my car on the road and I drive it there fuck this shitty ass shop