Told me it may be a while, but my car was on the lift in 10 minutes and I was out of there in 45…read moreminutes. Super fast! I had a broken exhaust pipe, they added pipe and welded it and didn't try to charge me anything else. Super honest, affordable, and overall great service (which is rare these days for auto work!)

Muffler replacement. They did a awesome job! Quick and economical! Highly recommend this company! I…read moregot exactly what I wanted!

I brought my car in Saturday and they quoted me $1700 saying it would be done no later than…read moreTuesday. Then I get a call late Thursday sayin it's gonna be an additional $1300. All in all it was way more than I expected to pay but I was satisfied with the outcome for the most part. It was cheaper than the Porsche dealership

Fast diagnostic that gets it right the first time! They gave me a price on the repair that was much…read morelower than either Hampton Audi or VA Beach Porsche and arranged an appointment to fit my schedule quickly. Car came back in gorgeous shape - clean and running right.

I went and got my car fixed at this shop two days later I start smelling a burnt wire smell. They…read moretry to tell me it was my Cadillac converter and they wanted 1100 dollars to fix it so I went to another shop for a second opinion and come to find out It was a plastic bag wrapped around my exhaust pip and I feel like transmission repair put it there to get more money out of me better watch out for these shops because I damn sure enough almost got scammed by this one

Does not know how to do basic wiring on a car? Must get everything in writing or he will screw you…read moreon your basic order over the Phone?

First Impression is the lasting impression. Called to verify if Tidewater Z Auto Service, could…read moreprovide an estimate for installing a new radiator for my 2009 - 328i BMW since they were listed as being a "Repair Pal Certified Shop - servicing 46 make and models including BMW." Staff who answered the phone was; abrupt, curt, annoyed etc. and stated we "Do Not Work on BMW", click end of call. Why would anyone want to do business with a representative of a company who portrays this kind of attitude. Phone call was made on September 5, 2025.

Tidewater Z Auto Service is located in the heart of Poquoson, VA. Easily accessible from the roads…read moreleading in or out of the main city. Their service, work ethics and knowledge are unmatched! Todd is very well educated and always looks out for his customers. Highly trained on Nissans. This shop is up to date on the latest diagnostic softwares as well as using quality tools to perform the best job. I highly recommend this shop for any of your service needs.

This was my first experience with this shop. I brought my truck in for three things: an oil change,…read morea state inspection, and a windshield washer fluid hose repair. All three items were completed, so this isn't a review claiming that nothing was done. My concern is with the quality of the service and the follow-up afterward. During the inspection, I was told my truck needed a new engine air filter. The problem is that I had recently installed a high-quality reusable K&N filter. That recommendation immediately made me question how carefully it had actually been inspected. During the oil change, I noticed I was being charged several dollars more per quart of oil than the nearby auto parts store charged. To their credit, after I questioned it, they adjusted the bill. However, I shouldn't have had to catch that myself. In addition, when I left the shop, the "Check Oil" maintenance reminder had not been reset. My biggest concern involved the windshield washer hose repair. I was originally charged a diagnostic fee for what turned out to be a straightforward repair. After I questioned it, the charge wasn't removed--it was simply reclassified as labor. Before leaving, I asked exactly what had been done to repair the hose. This is a known issue on my model truck, and simply reconnecting the hose often means it will separate again. A simple zip tie is a common preventive fix. I never received a clear explanation of what repair was actually performed. To be fair, I contacted the owner before posting this review. Ryan responded promptly to my first email, which I appreciated. I then sent a follow-up email on June 8 asking one straightforward question: "What work was performed regarding the windshield washer hose repair?" More than a month later, I still have not received a response. No repair shop is perfect, and I don't expect perfection. I do expect careful work, fair pricing, and clear communication when I ask reasonable questions. Unfortunately, too many small issues added up, and the lack of follow-up from the owner ultimately led to this rating. There are many repair shops in the area, and this experience didn't give me enough confidence to return.

These guys are PROFESSIONAL! No pressure, great customer service. The best diagnostics ever! Fixed…read moreup 2 of my vehicles. I love the way they listen to customer concerns and address them immediately. S O L I D!!!

Knew and understood the job, was very personable and friendly and took out the old part under my…read moredash, installed the one I supplied in reasonable time without any problems. The rate was fair and there were no extra charges for travel. Easy situation.

I gave him a chance to stop this review. 4 days no response. The job was the muffler pipe 8 bolts I…read moreeven offered a heated garage. Ended up taping it together. Now that it hasn't held he wont respond or refund. Poor business. I am finished.

I am incredibly impressed with this shop! My alternator and battery died on the James river bridge…read moreand they had it in their shop the next day.They fixed my battery and alternator in one day! Their work is quality and they went above and beyond what I expected. I was informed at all times and treated very well. I will recommend them to everyone!

Would not recommend them at all. the first time I went I left $400 there and left with the same…read moreproblem I came in with. The second time was for a state inspection. They told me I needed front brakes to the tune of $600, hell the dealer only charges $240. Told them to put a rejection sticker on it and I'll be on my way. Never say never, but I find it highly unlikely that I'll ever go back.

I had the compete steering inkage system replaced on my 65 Ford Mustang. I had some play in the…read morewheel, they inspected and recommended replacement. I took their word and had the work done. I am was very pleased with it. The car handles much better now on the road. The price was reasonable and if I need more work on my car, I will return. The girl at the greeted me when I came in and on telephone conversations was very nice and polite, I highly recommend this business for Classic Car owners.

SS Automotive is an excellent local garage. I had a small sedan that a local dealership garage…read morecouldn't get running. SS Auto troubleshot it and had it running in a couple of days. Price was very reasonable, especially for shooting wire, sensors and a computer. Definitely recommend them for all your non-warranty work. Will be taking all my non-warranty work to them. They do have a line of work you have to get in, but the seem like they will treat everyone fair a d give an honest appraisal of the cost and realistic opinion of the chance of the repair being successful. Recommend Steve and his team.