First Impression is the lasting impression. Called to verify if Tidewater Z Auto Service, could…read moreprovide an estimate for installing a new radiator for my 2009 - 328i BMW since they were listed as being a "Repair Pal Certified Shop - servicing 46 make and models including BMW." Staff who answered the phone was; abrupt, curt, annoyed etc. and stated we "Do Not Work on BMW", click end of call. Why would anyone want to do business with a representative of a company who portrays this kind of attitude. Phone call was made on September 5, 2025.

Tidewater Z Auto Service is located in the heart of Poquoson, VA. Easily accessible from the roads…read moreleading in or out of the main city. Their service, work ethics and knowledge are unmatched! Todd is very well educated and always looks out for his customers. Highly trained on Nissans. This shop is up to date on the latest diagnostic softwares as well as using quality tools to perform the best job. I highly recommend this shop for any of your service needs.

We took our son's 07 VW Rabbit there after trying to figure out why it wouldn't start. He told us…read moreexactly what was wrong with the car after we explained the symptoms and what we did trying to fix it. He had the car back on the road the following day.

Extremely rude on the phone when I asked for a quote for my mom's 2018 Lincoln MKZ 2.0T AWD which…read moreis mechanically the exact same as the Ford Fusion/Mondeo and Edge/Nautilus 2.0T versions that they don't work on Lincolns, she interrupted me & aggressively shouted at me when I tried to simply explain in a calm respectful tone HORRIBLE customer service. I DO NOT RECOMMEND

So I came in for a simple replacements for my state inspection, I have a 2011 scion tC , with a…read morefactory built taillight system that's closed for one led bulb because it's an optional feature for aftermarket installation. I know that and the car had been running and passing inspection since it was built. This auto repair shop saw a lady with out of state plates and maybe believed I didn't know anything about my car or wasn't instructed about cars, told me my whole passenger side tail light needed replacing. There's absolutely nothing wrong with the housing . Thing is Im aware about scions and I know that if it didn't come from the factory and the car has passed many times in the USA before then it's optional. I just needed to pass inspection in Virginia. I refused the offer, they got argumentative almost offended. I thanked them for their service of changing my other lights that's out and came back to my car to find a rejected sticker inside my windshield. Then I noticed a big scratch on the inside of my trunks plastic where the taillight housing is- hmmm. So basically if I don't let them rake me over the coals I get a rejection sticker huh and damage? I changed my own taillights later on and passed inspection the next day! No thank you.

I highly recommend!!!!!!They are very honest and explain in detail the issue. Most of the time when…read moreI go to auto shops it's intimidating but here they are friendly and welcoming. I bring all my vehicles here.

Hello, I had an amazing team working with me I have an Audi that needed engine repair those guys at…read morechamo's got right on it especially Emmanuel. Thank you so much! You saved my life and my car, they communicated with me every step of the way from start to finish especially Abby the receptionist. She made sure every T was crossed and every I was dotted kudos to the whole team I highly recommend this shop for any auto repairs Great pricing and financed it too. They specialize in BMWs Audis. Mercedes and American made cars. Thank you all so much Ms. Shirley!

Awesome guys! Even though I turned down the quote I received (keep in mind full header work plus…read moresome repairs) I could not do at the moment, this shop knows their stuff. Once my truck is squared away over time, I will definitely be going back for a dyno tune. Thanks again fellas Sincerely Mike​

Long story short, they've held my car in the shop for almost two years now (complete engine swap)…read more I'm extremely disgusted by their work ethic and the current state of the car. The owners were not in today so I asked the receptionist what was the reason for it being held up for so long? She said the exact same story they've been telling me all along. "OoOoOh we are losing workers and the new guys don't know what's going on with the current projects".. regardless, how is that my fault? Plus, one of the actual owners claims to be the one working on the car himself so..? I don't understand the issue. had I not stopped in today; who knows when would have been the next time they notified me. Thats also another thing. EXTREMELY POOR COMMUNICATION, why is it that no one at this shop can keep me in the loop? Updates? Nope. Never. Estimated time of completion? LOL. never! Oh you're going on deployment? Let's put this project on pause. Now, there has been "some" progress on the car which I will give them that but come on now we are going on two years. TWO YEARS GUYS!? I guess 3 is the magic number? Just so sad at how this ended up. Be careful. Don't end up like me.

I brought my car in Saturday and they quoted me $1700 saying it would be done no later than…read moreTuesday. Then I get a call late Thursday sayin it's gonna be an additional $1300. All in all it was way more than I expected to pay but I was satisfied with the outcome for the most part. It was cheaper than the Porsche dealership

Fast diagnostic that gets it right the first time! They gave me a price on the repair that was much…read morelower than either Hampton Audi or VA Beach Porsche and arranged an appointment to fit my schedule quickly. Car came back in gorgeous shape - clean and running right.

Great service and good price. I brought my son's car in to get the muffler hangers replaced so it…read morewould pass inspection. The got it done in a couple hours without an appointment and only cost $60.

I got a muffler put on my car that I bought off eBay here. They did not have a problem with it at…read moreall, and even kept me somewhat involved in the process, by asking questions to see what I wanted. Service was even pretty quick... I was in and out of there in no time. The guys there that I talked to we friendly too. Only downside is now I have a car without a CAT, so now they are no use to me. But that's not their fault, and when I did get work done from the they were fast, friendly, and affordable.

Had my front and back brakes done here. He didn't rip me off and gave me a fair price. Would have…read moregiven 5 stars if they would PICK UP THE DARN PHONE. I've been trying to schedule more work to be done but it seems these guys have fallen of the face of the earth!

I walked outside to drive the car and saw that my tire was flat. I tried to change it myself, but…read morecouldn't get the lug nuts off. I typed in roadside service, and found Carwise located not far from home. A nice young man came out and removed the lug nuts and put the spare on for me for a great price. I am so grateful for the help.