Do NOT come here if you are OCD like me and pay close attention to detail.
Decided to get my windows tinted here due to the 5 star reviews and the competetive pricing againsts other tint shops. I'm not sure why this place has so many 5 star reviews, I'm assuming its because of the prices Philly's offers.
So I showed up to the shop and I was the first one there as they serve on a first come first serve basis, we worked on prices and other options for tint and philly and his brother got started right away. I sat in the waiting room for about 60 minutes and then was called out to the garage where my car was being worked on to see the completed product. Did they rush? Probably. I would've rather they take their time and get it right the first time. Everything appeared to look good tint wise, except my doors inside were soaked with whatever they use to apply the tint. I thought nothing of it as I assumed it would just dry up. They don't cover the interior of the doors like other tint shops do. As I inspected the car more, I found some bubbles and little cuts in the tint. Philly mentioned if I did see any bubbles, peeling or anything wrong with the tint to just call him and come back in so they can fix it. I said okay and felt rushed as I continued to inspect the tint so I finally got out of their hair.
A week later, after the tint has fully cured, I decided to do a final inspection. I found lint and small incisions inside the tint on each of the windows I got tinted. The lint I was able to deal with but the little incisions got to me so I contacted Philly's to schedule an appointment to address the issues. We scheduled for the next morning when he opened (yelp states they open at 10am) so I show up at 10am sharp and there is already another car in the garage getting tinted by his brother. Philly was nowhere to be found so I figured this brother can fix it for me. Nope, Philly's brother said he couldn't do it by himself and he called Philly who was out on another job installing tint for a building. Ok cool thanks, I just drove an hour to get these issues fixed and you're out on another job? Philly stated he waited for me since I said I was going to come when they opened and he said I never showed up. I told him, well yelp says you open up at 10am, Philly said they open at 9am. So I pretty much wasted my time and gas. I said whatever and scheduled another time to get my tint fixed for 10am the next day.
Showed up the next day and I immediately showed the inperfections in the tint to Philly and he started right away. This time it only took about 30 minutes to retint the car. I inspected it and again the inside of my doors were soaked with the solution used to apply the tint. Again I thought nothing of it and continued inspecting. I found 2 small incisions on 2 windows again and showed it to Philly and he redid the 2 windows promptly. 15 mintues later he calls me to check it out again and I was already getting annoyed by the quality of tint and inconvience I had the last time coming here, said its all good and drove off. Got home and left the car in the driveway to help cure the retinted windows faster. A week later the car is fully cured and I do one final inspection. Again I found incisions and lint galore. There are a few bubbles and I also found out when I roll my windows down the tint is off center with the window. I'm already frusterated with the tint so I don't plan on taking it back here for them to "fix" it. Oh, by the way, that solution that was all over my doors? There is a white residue all over the doors, armrests, handles, and buttons that I have to clean out..
Philly is a very polite guy and I know he works hard. Their tint is cut by hand so don't expect it to align with the windows correctly. If you expect perfection for a $40k car like I do, then find a shop that uses precision computer cut tint. Remember, you get what you pay for.
So shortly after writing this review Philly decided to message me thru yelp and would like to offer a full refund. The catch is only if I had a receipt. He never provided me a receipt and low key told me at the shop when I first discussed options with him he can do 20% all around even tho it's not legal if I pay him $200 cash. Other reviews state that Philly's mention their credit card machine is "down" therefore they can only accept cash. This is probably to avoid taxes. Idk. I explained this to him as he was offering the refund and now he's saying there's nothing he can do thus no refund since I don't have a receipt. What do I need a receipt for if I have pictures of my car in your shop being worked on? What a waste of my time therefore I changed my rating from 3 to 1 stars.
Owner comments he will gladly refund my money if I gave him a receipt.. which he never provided. That's just for show lol. read more