I don't normally leave reviews, but I am so disappointed in how this company has handled my situation, I feel it is my duty to "warn" potential customers about their "warranty." The LG refrigerator we purchased developed a fairly substantial water leak. When I contacted them, I was told that in order to take advantage of their warranty, I would need to take the refrigerator in to their Lindon facility. Really...??? It's a large refrigerator, and we have no way of doing that! Very few people would! I'm assuming I have no legal recourse, as I would assume this condition is contained in the written warranty (which most people never read--and which I never got a copy of anyway). There is, of course, some risk involved in not purchasing new, but I felt it was a good move because of the warranty they offered. Wrong! I've contacted them several times, on this issue--and now they've stopped responding to me at all! I rarely regret my purchases, but this was a huge mistake. I have contacted an independent repair company to come fix the problem, and am anticipating that the money I saved by not buying new is going to turn into a substantial expense. My fault, but I hope you don't make the same mistake. read more