Very disappointing experience
I drove 30 minutes to attend a Pilates class and arrived right at 8:30, the scheduled start time. I walked through the door literally as the clock changed from 8:29 to 8:30, but I was told I could not enter because the doors were already closed.
I understand and respect a policy that says clients cannot enter if they are late, but I wasn't late. I arrived at the scheduled start time, had already completed the waiver online, and was ready to go. I was especially frustrated because the instructor walked into the classroom immediately before me, and it would have taken virtually no time to allow me in before closing the door.
I had driven 30 minutes to get there, only to be turned away despite arriving on time. If the intention is that clients must be inside the studio and ready before the exact class start time, that should be clearly communicated rather than calling it a "no late entry" policy.
I left feeling extremely disappointed and like my time and effort were not respected. I understand having policies, but there should also be some reasonable discretion when someone arrives exactly on time. read more