Worst shopping experience ever - hands down. Clothes are hanging on racks with zero organization - a pink tank top, next to a green evening dress, next to a pair of black pants, etc. If, like us, you've previewed on line the clothes you're interested in, then you have to prepare yourself for a scavenger hunt, because there's no organization - everything is randomly scattered around carelessly. It looks like a dog's dinner - like the dregs of a yard sale. There's only one sample size of each garment on the racks - the idea is that you take a picture of the labels of each garment you're interested in trying on, then find a member of staff, who will collate the garment(s) in your size and prepare a changing room for you. In the meantime, you have to wait on the shop floor for that to happen. And wait. And wait. We sat, increasingly tired, hangry and uncomfortable- all the comfy chairs were taken up by other bored-witless customers endlessly waiting to try stuff on. Everybody looked fed up and headachy with rage. A fair number of people simply gave up and walked out. I felt really sorry for the staff, who looked stressed and despondent - when calling customers to come and try on their selections, they frequently called "Is [customer's name] still here?" That gives you a good idea of how many potential customers were leaving. It's a pity, because the clothes are lovely and fairly priced for the quality, but this bonkers, ill thought-through retail policy is tarnishing a terrific brand. We waited more than half an hour to try on four garments and that was out of sheer bloody mindedness. The whole experience was about as much fun as shopping in the former Soviet Union - frustrating, absurd, pointless and nonsensical. At a time when the retail sector is fighting to keep bricks & mortar stores alive and open, I cannot imagine which hapless numpty thought that this would be the answer. Never. Ever. Again. read more
