"And I will sing Waiting for the gift of sound and vision"…read more(David Bowie) One of the side effects of living in your town for almost 40 years is that your doctors eventually retire and you'll need to find a replacement. It happened with my primary care physician (as well as his replacement). It happened to my dentist. And it happened to my eye doctor. So that explains why in December 2015, I became a patient of Solinsky Eye Care when they took over my eye doctor's practice upon his retirement. Solinsky has ten locations across Connecticut, and I visit Dr. Jessica Olewnik at the Avon office. She has been fantastic to work with. She is friendly, personable, and extremely thorough and helpful. Solinsky is very proactive on keeping up with technology and industry advances. Did you have one of those field of vision exams? Just a few years ago, the current technology would have you stick your face into a contraption that reminded me of a submarine captain peering into a periscope, like Sean Connery did in "The Hunt for Red October". Well, that is no longer state of the art. Yesterday I had the same test using a Virtual Reality headset! And I have to mention Solinsky's Front Desk Associate (I'm embarrassed I can't remember her name) who may be the greatest goodwill ambassador I've ever seen in a medical setting. She's been there forever and is a holdover from Solinsky's predecessor.

Wait time is ridiculous--staff is super polite in trying to hide the fact that the Dr was 5…read morepatients backed up BUT 1.5 hours for a simple follow up appointment is unacceptable! Seriously looking into other eye drs after this 2nd time of super long wait time

When my kids and I moved to Canton, we asked around for the best eye doctor in the area and clearly…read morewe were pointed in the right direction. Father and son team, both extremely knowledgeable and friendly. I had some concerns when a doctor years ago told me I was a "glaucoma suspect", and also being pre-diabetic I questioned if my vision could be affected. Dr Bonelli (son) explained and showed me what they look for and how they check for abnormalities. He assured me everything looked great. I feel comfortable in their care for myself and my kids also.

Two generations of optometrists at this long running practice. Very nice location, with ample…read moreparking. Both my wife and I go here and appreciate the level of expertise and friendly staff.

"I can see clearly now the rain is gone I can see all…read moreobstacles in my way" (Johnny Nash) We've become big fans of Warby Parker, and they've been our eyeglass vendor for a few years. We order in person and pick up the new glasses after a 25-mile drive to their West Hartford, CT store at the West Farms Mall. Ordering and fitting on-line are risks we aren't ready to take, but many people do this. But now we can visit Warby Parker by driving less than 5 miles to their newest location in the Shops at Farmington Valley in Canton, CT, where they took over space previously occupied by Coldwater Creek and a Yankee Candle pop-up store. The procedure was the same as it was in Manchester. You first meet with a salesperson to choose your frames, find (or set up) your account and order, confirm insurance, and review your prescription. Then an optician meets with you, makes sure the frame, lenses, and your prescription are all compatible with your face, etc. Then you finalize things with the salesperson, place the order, and await the arrival of your glasses. The young lady who helped us was new, and she did a nice job with a little help on some questions. Another young lady I spoke to was temporarily on loan from a WB Massachusetts location. The frame selection is amazing and range from simple conservative styles to bolder frames with color, shiny designs and more. Our glasses cost just $50 with insurance, and we were happy with the selection and service.

I was in such a pickle. My glasses had broken and I needed to get new glasses. I had followed Warby…read moreParker on social media and had never tried them, but was willing to. I walked in the store and was immediately greeted by a salesman named Dan. Dan was ever so knowledgeable. He shared with me that he had years of experience in this business. He knew just what frames would be flattering on me and helped me narrow it down and made the process so incredibly easy. He is terrific with customer service and I would highly recommend him. In fact, if I had an eyeglasses store, I would hire him to work for me! Great experience!

Our experience was nothing like several of other Yelpers. Our appointment went smoothly, and unless…read morethey screw up getting our order ready on time, we can offer mostly praise and thanks. We managed an appointment within a week of calling -- very rare! -- and were taken to see the doctor with less than five minutes waiting. The exam was carefully done, eyes dilated, and the waiting precess comfortable. When it came time to pick out glasses we had a reasonable choice of affordable frames, though if you have the cash they have some really upscale frames (think Tiffany, Coach, etc.) They didn't push us to buy more, much appreciated, and they helped fit the frame and got us out in not much over an hour. We thought the doctor, the front desk staff and the young woman who fitted us were knowledgeable and helpful. This is not a large operation, but the interior is clean and they have a nice public restroom. Curiously, the outside of the building looks abandoned with grass and shrubs way overgrown. Somebody needs to fix that right away. We initially thought the place was shut down. But -- unless they get our prescription wrong or it is delayed arriving, we'll stick with four stars.

Made an appt. Took time off. Showed up on time. They said they double booked and didn't have any…read moretime left that day except for a video appt. I get things happen but perhaps trying to figure out a quick alternative would have helped.

Let me just say this. My elderly mother-in-law had a medical emergency today and I took her to Lens…read moreCrafters in Avon to see an Oculus Optometrist by the name of Tiffany Mathieu. She was absolutely magnificent -kind, considerate, patient, and very efficient. The way she conducted herself was stellar. She gave us great easy to understand information, some clear choices and really did a great job explaining what we were dealing with. If I could have dreamt up a better person to have met and worked with, that person would not have been half as good as Tiffany Mathieu. Her competence, professionalism, and customer service skills were amazing.

Had to get my annual eye appointment done and fitted for new lenses while I was staying with family…read morefor the holidays. All around great experience. Awesome doctors, flexible scheduling, and staff is very knowledgeable in the insurance plans that they accept. Needed to try a few different contact lenses over a number of follow ups, and they were very accommodating through the whole thing. Would recommend.

If you want to be misdiagnosed and brushed off, then this is a place for you. PA, Heather, does not…read morehave a good bedside manner when it comes to patient care. They will not help you with the cause of the problem but only treat symptoms for a quick buck!!! Quality care is nonexistent.

I booked a follow-up appointment at this location since it was closer to me than their South…read moreWindsor office. Booking an appointment was quick and easy and I was able to get in within two weeks. They respond faster via their text messaging portal. I also had an issue with a prescription and they were prompt with sending a new one to my pharmacy and with rescheduling. This location was large with plenty of parking. The entrance is on the other side of the building on the first floor. The waiting room was spacious; checking in was easy and I was called in about 10 minutes. Then the clock kept ticking and ticking. My appointment was at 5:30 I didn't meet with the doctor until 6:10. The meeting was for only 5 minutes since my issue was already resolved. She apologized and said that they were running late due to a procedure. 3 stars for the wait but 4 stars for the service, toggling between 3.5 and 4 stars. Overall, I like them as a dermatology practice and Dr. Waqar was friendly and knowledgeable.

I booked an eye exam through the LensCrafters website. I needed an afternoon appointment, so I was…read moreable to get a 5pm appointment a few weeks later. This office is located in the back once you walk into LensCrafters. I filled the forms electronically prior to arriving. Once I checked in, I waited about 20 minutes to have a few exams done. The woman that was conducting the exams was super nice and informative about the process; it took about 10 minutes. After that was done, I waited another 20 minutes. There were a couple of people before me. I finally saw Dr. Peter Staiger and he was very nice and scrupulous. He went over my exams and did more comprehensive testing. The testing was very meticulous; I got a prescription for new glasses and was out by 6:30. Overall, it was a good experience, just waited a bit long.

I got a prescription after my eye exam, from the doctor's office located within this LensCrafters…read more(Envision 2020). After researching their website, I figured out which style of glasses I wanted. I walked in on a Monday afternoon, it was slightly busy so I walked around and tried on some glasses. Everything was organized by brand, not prices or sizes. They had a large selection of glasses, reading glasses, and sunglasses. I was drawn to the Ralph Lauren and Ray Bans. A sales associate asked me if I need assistance and I said not at the moment; another one was able to assist me once I was ready. I needed advice on what kind of glasses would fit my face and nose, since I have a lower bridge nose and she said the keyhole style and the ones with the nose pads would probably work better for my face/nose shape. I picked a handful that I tried on and liked the style and fit. I sat down with her and went over what I wanted or didn't want (blue light, no reflective lenses, warranty, insurance, etc). I wore it and she sized it out for me. She said they will text me once it's ready, I paid, and I was on my way. I got a text and the glasses were ready in two days! They fit perfectly and I can see clearly now. The one year warranty is $34.99 and covers scratches and if it breaks (not theft or loss). I didn't get the sales associate's name. Overall, a good experience and I would definitely use them again.

Two bad experiences at Avon CT Lenscrafters, both involving a pair of glasses I had bought from…read moreLenscrafters and had had the frames adjusted there several times. The first problem was that they said they could not get me a new pair of frames like the ones I had to go with my lenses. So I left that day. Then most recently, when those frames broke, I went back in and asked for two things: 1) Help with taping my broken frames back together as I had no backup pair; they couldn't do that and 2) I asked them to make me a new pair of glasses with a new prescription. I started looking at frames and then after they had already seen my new prescription as if they could fill it, they then said they could not make me new lenses based on my prescription. Bad service all around for a long-time customer who had purchased frames and lenses from them several times. Unlikely to go back there at this rate. I give them zero stars.

Avoid this location if you want service. I bought my contacts there and when I had a problem they…read morewouldn't help and sent me to the manufacturer. I don't have time for this nonsense, I'm going to 800 contacts from now on. Service is much better. To top it off, when i owed them money for an exam, I has to call the home office and argue that I owed them money so my account would be in good standing. This is Avon, CT, don't go to the ghetto eye place, go someplace where customer service and prganization matter. Do yourself a favor and find another place

I ordered contact lenses and paid for them.They were supposed to arrive by mail in a week....after…read more3 wks. & no contacts I called the Avon store (where I purchased them) Oh, they said, they went to the wrong address, (to a town in CT that is less than 10 mi.from me) Now it has been 5 wks. & no contacts.......Oh, they say today, you should get them in a few days. What kind of customer service is this???? Terrible!!! There are too many choices out there to put up with being treated this way. Stay away from Avon Lenscrafters!