We spent nearly $30,000 to have new flooring installed throughout our entire home, and unfortunately, the installer was the only truly positive part of the experience. He was fantastic and consistently went above and beyond. We were quoted for a complete installation that included new baseboards, but when the installer arrived, he had no idea the baseboards were part of the project. A project manager--who never stepped foot on our property--then called and attempted to "negotiate" an additional price for them. I refused because they were already included in our agreement, and the company ultimately installed them. We were also told that if new subflooring was needed, the additional cost would be $2,000 or less. Once the work began, they attempted to charge us another $8,000--on top of the nearly $30,000 we had already spent. Our biggest frustration, however, is the complete lack of customer care after the sale. Our floors were installed three months ago, and we have not received a single phone call or follow-up to ask whether we are satisfied, whether the flooring is holding up properly, or whether we have experienced any issues. Once the bill was paid, it felt as though we no longer existed. For a project of this size and cost, we expected much better communication, transparency, and follow-through. The installer deserves five stars, but the company's overall customer service does not. Would never recommend based on this alone. read more

Whatever you do, do not put in person information. They WILL NOT stop bothering you. Every hour, they will call, text and email. No matter how many times you block them, they will call from other numbers. read more

They came to my house to give me an estimate to replace and repair flooring. After giving me and unnecessary sales pitch and making me watch a video, he refused to give me a qoute or estimate unless I agreed to sign a contract sight unseen. read more

The pricing was not transparent during the sales process. We were given a quote and agreed to move forward with the installation, but when the installers arrived on installation day, we were told the job would cost $6,000 more than the agreed-upon price. At that point, we canceled the installation. Unfortunately, before the job was even finalized, the installers had already prematurely cut our existing carpet. They then left before we had an opportunity to fully realize what had happened or discuss the damage. I made multiple attempts to contact the company regarding reimbursement of our deposit and the cost to repair the carpet, but received little to no response. At this point, I have had to file a pending dispute with my bank in an attempt to recover the deposit. Overall, this was an extremely frustrating experience read more

After years of dealing with scratched laminate and pet damage, we decided to upgrade to Refloor's waterproof luxury vinyl flooring. The sales consultant explained the different wear layers, textures, and color options without making the process overwhelming. On installation day, the crew moved our furniture, removed the old flooring, repaired a few uneven spots in the subfloor, and completed the installation with new base shoe molding. Everything was done professionally, and the floors have held up beautifully with two large dogs running around every day. read more

Was told I could get qualified no matter what that i would have to put a $100 deposit down and that it would only be $1900 so the next day I got a call saying I didnt qualify that if I wanted the floor I would have to pay the 9k up front when I told them I didn't have the money to just refund my $100 the lady told me I would have to speak to a manager that they call me later that day will I didn't hear any thing so I called the next day to see what's going on now its will it can take up to 48 before they call me back so don't give them any money up front read more

I talked to 4 different companies before I decided on Refloor. One company said his trim pieces were only primed and I would have to get a painter to finish the trim. Another company reviewed the job and said " I'll have to get a good crew". I thought what this guy has bad crews. Anyway I decided on Refloor and the experience was great. The quote was what I was charged. The project manager called me and went over everything with me. The contract person called me and made sure everything was covered. The installer came, on the date agreed on and 3 days later I had beautiful luxury vinyl plank floors installed. I had a living room, kitchen and family room done. The trim was perfect. I highly recommend Refloor. Note: I usually don't give reviews but this was fantastic. read more

~1st solution was they would do a reinstall of the floors, retract their warranty, and at my cost install new baseboards. ~2nd solution was to still honor their lifetime install warranty. Both of these options are a joke! I have been dealing with the company over the course of a few years now. This is around my 9th service call and around the 4th team that has been out to service my floors because they have not gotten a single thing correct. I could have done my floors better than this company. I am shattered over the state of my home currently. I have spent so much time going back over their work only to be left with a disaster today. They completely ruined my original hardwood floors as pictured without my consent. They are fighting me over replacing stairs that were supposed to be redone every service call. Pictured is all of the damage caused to my home today which included ripped cabinets, cracked baseboards, reinstalled damaged shoe moldings, left silicone everywhere, ripped walls, and didn't properly install multiple "fixed" areas. I asked the team to dispose of damaged planks that were left behind from a previous service call and they literally put them with the new boxes in my basement for when they come back to hopefully do the stairs, which are cut like a 2 year old did them finished off with some silicone by the way. The "helper" with the worker today spent more time smoking cigarettes in my driveway and leaving the butts than doing anything else. He also smelled like stale weed which smelt up the entire house. Long story short- avoid this company like we avoided people during COVID because you'll lose your sanity too. read more

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I love my floors but their customer service leaves something to be desired. They certainly don't return calls within a timely manner nor do they keep promises as when you may request for invoices for repairs or a new service. I want to know what you are charging me for. Also I have had problems with them getting my request correctly sure as measurements and correct materials meaning that they have had to make numerous trips to my home. This has all happened in less than a year. The overall product I like but their customer service needs help. read more

BEWARE! This is a dishonest company! I am disabled and got a grant from the city to replace my kitchen floor. A Refloor rep sat in my living room and called his boss to make sure they could work with the city. The boss lady on the phone said they've done this sort of thing before. Refloor normally requires half-down up-front but they said the job is funded by the city so no worries. While I wait for their rep to meet with the City Hall rep, one week, two weeks, three... I call Refloor. "We don't participate in programs like this." Liars, wasted tons of my time. American Dream flooring had my floor done withing a week and got paid. Go elsewhere! read more

Unfortunately I had to cancel my order after reading the reviews but have yet to get my refund back from this company and nobody has responded back. They are very aggressive sales people and will not take no. read more

I didn't end up using Refloor because they didn't have the color of flooring that I wanted. The rep who came out to my house spent 2 hours and 10 minutes. I am still in shock that it took so long. If you have them come out for a free consult just know it may be a few hours before they leave. My house is not even 1200 sqft. read more

The job turned out beautiful.It was done quite efficiently & I would recommend this company to install a new floor for you

Do not go with this company. I went through an absolute nightmare with them. Google reviews were amazing, of course, so I didn't look further, should have came here. The original salesman didn't evaluate the floor correctly, installers came and a different floor had to be ordered. They quoted an additional $800, but gave me a "deal" of $400. Another sales guy came out so I could pick a new floor. Took three weeks for them to come back out and I had to call them. Second crew came out, another nightmare, he suggested the first floor be put back in until I pointed out why we went with the second floor. The installers were here 2 days. At the end of the second day, after they left, I found a nightmare. I'll enclose pictures of the mess they left me with. Then they had to come out again and spent another whole day at my house ripping up the whole bathroom floor and fixing the nightmare they left me with. In the end, I finally ended up with a nice looking floor, but it was a two month process and endless hours of inconvenience stress. This is just small tidbits of everything that occurred. A small tidbit of information, read your contract, if the service team has to be rescheduled they have to compensate you with $100 for each occurrence. They will not offer you this, it has to be requested. So in the end I did get $200 back. Also, they require you pay for the whole job before they even get started on the day of installation. I paid cash! After the nightmare we went through I had requested compensation. Corporates exact words were, we're not in the business of giving money back. But, to be honest, I guarantee you this job ended up costing them money! Long story short, don't even consider this company! read more

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Not a very good experience. Refloor Rep came out to give an estimate for a new basement floor. It was more than what we wanted to pay but felt very confidant in what the rep said and were very impressed with his knowledge. A week later the installer came out (GS Flooring). The installer (who we fid not understand) said we needed to have our basement checked for asbestos and it would take 2-3 days. Over three weeks later still no results. After many texts and calls finally heard that we had 5% asbestos bug if we didn't disturb the tile we were good to go. I had to call Refloor to let them know the results. They then sent another inspector out who said no problem. Rescheduled the installation. Two weeks later the same installer came out and kept going upstairs to make phone calls. He then reported that he could not install due to Moistures???? I fired him and told him I needed to speak to someone I could understand. GS rep (very rude) called and said there was moisture and would call back to reschedule. I told her NO we're done. I called (texted) to tell them I wanted my full refund. I sent a certified letter cancelling and requesting a full refund. I was told I would hear back within 48 hours. Over 4 days letter I sent a text with ??? And finally heard from a man who asked what the problem was. I asked if he got my letter? He said yes so I told him to read it and that was what the problem was. He told me he had to checks with a different department and would get back to me. I said when? He said within the hour. Believe it or not he called me back with a positive response. I would get a full refund. Ironically I received a call about an hour later from a rep from Refloor asking if I was still interested in getting a new floor for my basement. I said are you kidding me? I guess their offices don't communicate very well. If I could I would give a minus five stars. BTW I called American Flooring and the floor has been installed, looks great and was $3000 cheaper. read more

Refloor is one of those high pressure business that takes hours but to do an estimate as the sales person goes through every trick in the car sales person book, including calling back to the "Home office" to "try to get you a better deal. They have only been in business 6 years, so I am not sure what the "lifetime" warranty is worth. Since they are private label, you don't know who makes their materials. Sort of creepy that no one provides a full name, and their first price is up to twice others. They provide a quote that is thousands high then go through the motions of reducing the price. If you like haggling, you will like their approach and you can get the cost down to the first quote of other businesses. They do get out to provide a quote quickly and conveniently. So if you have straightforward job and are not price sensitive or you like to haggle, they might be the business for you. read more

Will never recommend this company! Pushy sales person, Kai, told us we could reach out to her at any time, NOPE! ZERO contact after they got us committed. Told us we were getting in under the 1-year no interest plan. NOPE! Lied to us that the installers were Refloor employees, they were NOT. We were told they would leave us some planks in case of issues, nope. Cannot get ahold of ANYONE. Zero stars from us! SO UPSETTING read more

We are extremely happy with our new kitchen floor. Vitaliy is amazing. For those who own a century home with odd measurements, etc Vitaliy is an artist, expert craftsman. He was creative in working with issues as they came up. And with a house as old as ours, issues will come up. Between our painting the walls and our new floor, our kitchen looks so different. Thank you! read more

Thank you Refloor for the Great job done.we love the new floors. The crew was awesome and ready to get the job done.. read more

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Refloor gets your money and then doesn't care about customer satisfaction when the job is done. They warned me about potential additional costs after ripping out my carpeting and replacing it with their new flooring. ... such as asbestos, rotted wood, realigning doors. They never said they would leave a mess with the carpet removal! After repeated phone calls, someone (Drew) came to my house and agreed I should have been notified and that I should receive some kind of reimbursement . Then he ghosted me. This additional repair is costing me $650! Don't use Refloor! read more

Refloor - Every step on both sides has the mess! - Flooring Near Me - Farmington Hills, Michigan

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I made the mistake of partially completing an online request for a quote. I never hit submit and somehow it was enough information for them to start calling. I finally took the call because they were offering "free" installation. Holden the sales rep came into my home and I couldn't get rid of him. I felt like I was trapped in a time share sales pitch, except rather than a tropical destination i was trapped in my own home! After 1 1/2 hours I kindly asked him to leave. He asked kept talking and I asked him multiple times to leave. I didn't want to waste his time or any more of mine. He asked if he could make a 46 second call to his boss? I know this tactic and the answer was NO! GET OUT OF MY HOUSE! I will not be doing business with them. I don't know how they have an A+ with the BBB. read more

Installation nightmare. Gaps everywhere. Scratches everywhere. Floor receptacle not replaced, so there's a hole in the floor. Stove not working. They tried to force it back in and damaged the plug. Glue everywhere. Bumps in the floor, just floored over rock,dirt. The flooring specialist, the one who demonstrates how scratch resistant your flooring is, that was a lie. There guarantee is a joke. Read the fine print. They've fine tuned it so they're not responsible for anything. read more

They were out to my house three different times and couldn't get it right and they really screwed up my molding. They put the quarter round molding right over the threshold that goes from the kitchen to the living room and nailed it down right onto my hardwood floor in the living room. They also put big long indentations in 3 places on my floor. The service manager said that the repair was in intolerance and expectation. So I asked him if it would be acceptable in his home and he said yes it would be..... seems to be a big fat lie to me because if anyone put that in their home there's something wrong with them! They also put two different color floor planks now and did damage to the threshold. read more

Refloor - These photos are the poor job and installation ref floor had done - Flooring Near Me - Farmington Hills, Michigan

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Me and my wife had our lake house and n Hastings recently done and it turned out amazing ! The father and son crew were unbelievable and very kind and thorough with every step during the install! I would highly recommend this company to do your home 500 stars! read more

Refloor sales person was in my home recently. He was here for more than 3 hours taking pictures and measurements. It was extremely annoying. They do not carry name-brand flooring either. I do not know what it is. Their color and material options were extremely limited. We finally got an estimate that was close to $30,000 for a home that is only 1620 sf. Then the rep called his boss. The 'boss' tried to appeal to my ego by asking me if they could use before and after photos of my beautiful home on their website. If so, I can have a reduced price of almost $27,000. My home is not Better Homes and Gardens material. It is a nice prefab. All the way around, it sounds like a bad idea to go with Refloor to me. I say run and find someone more legit and less scammy. I have seen people post similar experiences. They are based in MI and have extremely scary reviews there. read more

Thanks for all the reviews. I'm glad I come here before hiring any company. Kind of like I expected after speaking with the sales rep today. She didn't know the thickness of the planks but was quick to call her superior. Unfortunately, he didn't know either and tried to tell me that the thickness wasn't important if the material was the right stuff. They wouldn't provide me with a hard (email/paper) estimate. Thought that was odd. The rep wrote the amount down on the financing paperwork. Her supervisor told me that since I was paying with cash, that I could put a couple hundred down today to hold the order until I was ready to install (awaiting on kitchen cabinets). Then half when I set the date and the other half on the job START date. I'd never consider 100% payment until the job is complete. Not saying they're bad company. Just saying there were too many red flags for me to use them. Good luck. read more

Xander Was an outstanding salesman, explained the process and everything the company has to offer in depth explained the plan , the install team was wonderful to work with however the Cooperate side of this company is awful and completely lacks communication from giving me inaccurate times for arrival, to having the install crew show up at the wrong location. The supervisor over the crew wasn't answering his phone when the install crew called on day 2 took over an hour to get a call before they ever started work, wasn't given notice of when they'd Be done for the day or arrival on day two was just woke up to someone knocking on my door. Overall this has been the worst company to deal with for your floors and I will not recommend them to anyone the floors look great but Refloor is an awful company that needs to work on transparency and communication. read more

If there were a negative 5 rating that is what I would choose. I scheduled an appointment with Refloor after receiving endless postcards in the mail. Jordan was 15 minutes late. He went on and on, I wanted to know the cost. His presentation ran into my next appointment for windows. After wasting an hour and a half of my life listening to him, he did not give me a quote! I have never experienced this. I specifically asked him pricing as to not waste each others time he gave me range of $800-$4,000. They have Economy pkg, Standard & Premium. I asked for economy price, he couldn't give me that quote - no samples. Ok what about standard -same. Premium - he did have samples though not really what I was looking for- I asked him what the cost would be & he said he could not give me a quote! I asked why? Because you did not "love the floor"! I was very disappointed of having wasted my time. The Anderson salesman was there to witness this and he could not believe what had just happened before our eyes. Refloor guy, packed up his stuff and left. No quote left just a waste of time! read more

DO NOT HIRE THIS COMPANY FOR YOUR JOB!! Got an estimate from a very nice salesperson Dylan. Decided on vinyl flooring for Living room, dining room and small hallway. This was a Monday Oct 27th. We had to pay half of the job cost which equaled $2,373. On 'Wednesday' the 29th, when installers came out, we decided to refinish our wood floors, rather than go with their services. Partly because the 2 guys who came out immediately started tacking on extra costs to our existing estimate of $6,500 bucks. Stating they needed to put in 'sub flooring' among other extra costs. We were not paying extra and stated as such, hence we cancelled the job, deciding to go with sanding and restoration instead. The installers even agreed that was a better route to go, and the vinyl flooring did not match! Later on in the same day, General Manager Erin Hiller called me stating that I had to pay 30% cancellation fee for the WHOLE job, not just the deposit cost I had paid already.. I was unaware of this fee at the time if I cancelled. I said that seemed very excessive and a huge amount, but I guess if that was the policy so be it, but I was quite upset about it. That was going to be $1,950! She then replied 'well what do you think is appropriate to pay for the sales person's and the workers time that have come out already?' I then told her we would be willing to pay $500 for this, which in my eyes was very generous!! She said she would get back to me and let me know if that was acceptable for her bosses, etc.. After my phone call with her, I looked over the contract in detail, and realized if you canceled within the three days of placing the order, you can get a full refund as stated in the contract . At that time, I was very angry upon seeing this, and not being informed that I could get a full refund from a general manager of all people. Completely blown that she didn't see this before demanding we owe them cancellation fees.. Then the next day (Thursday the 30th) My husband and I jumped in the car traveled an hour away to Troy with paperwork AND cancellation paper printed off and filled out from website in hand, to inform them that we were canceling this job! This was acceptable since midnight on Thursday was within the three day allotted timeframe. I spoke with a gentleman and lady there at Refloor and they said that there was no problem in canceling the job and it was within the three day cancellation window, 'there was no need to have travelled this far.' We informed them that we decided to drive there because we didn't want anyone saying some BS on the phone that it was too late, and they would need a cancellation paper etc. to do it...we wanted to straighten this out in person! I informed them that Erin Hiller was being completely shady and UNPROFESSIONAL by lying to us and not informing us that we could've had a full refund, but of course she didn't come out of the back to talk to us regarding this. HOW WOULD YOU NOT SEE DATES BEFORE YOU CALLED INFORMING ME HOW MUCH I OWE FOR A CANCELLATION FEE!?? Then the KICKER: Miss Hiller then proceeded to call me later on THURSDAY to inform me ' that they were OK with my $500 offer for time spent already on the job' I was instantly infuriated with this call.. told her there is NO way I'm paying a dime and they are refunding ALL of my money per their own contract specifications!! Reiterating to her I was up there and was told everything was going to be dealt with (including informing her!) and a FULL Refund given. The gentleman I spoke to even called her on the phone in the facility while we were present!! She never came out of her office. Apparently she wanted to act like she knew nothing of this, still trying to get 30% cut of my money! Which if you do the math that would've been approximately $1,950!! Obviously this woman as a general manager is just trying to make money for the company. Completely unacceptable business practice! I want to point out that Angelica Brooks was amazing and helped me immensely through this process ... not Erin Hiller! In closing don't deal with this company they're shady and all they'll try to do is take your money ... as a sales person, they should reiterate the fact that you have three days to cancel for a full refund, which they do not do. To pay that much for a job that wasn't even touched is absolutely outrageous. I have called and emailed several people in the company to complain about Miss Hiller's unprofessionalism to no avail. Apparently they like those kind of people working for them who try to get money off unsuspecting customers!! And YES, I did get ALL of my money back! read more

Refloor - Flooring Near Me - Farmington Hills, Michigan

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Was very pleased with the installation of our LVP by Refloor. The job went well, but our installers were great. Robert and Eric went the extra mile and provided with beautiful new floors. If you're thinking about new flooring, give Refloor a call. If you want a great job ask for Robert and Eric to install your job. I would use and recommend Refloor for ALL your flooring needs. Ben and Linda Atkins read more

I had great service and was very impressed with my floors and the team's spirit. Thank you for the great service. Now to put together for Christmas. read more

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The floor looks very nice. There were a couple things that needed fixing afterward but they've been really keen to work with me and get it all resolved. read more

The salesman that came out was very nice, explained things well and i thought I found the flooring I wanted until he started with the pricing. The price kept changing because they could offer discounts, ok, fine. Next he had to call his boss who had even more discounts so the price dropped another $600. The catch was i had to decide right then to lock in that price, they wanted a down payment. I said I wasn't prepared for that today but could pay cash in full next week. They said they couldn't lock in that price and hold until next week. I don't like high pressure sales so I said no and I'm going to go with a smaller local company. Either offer me the best deal from the beginning or just forget it. read more

Predatory sales. I have blocked more than two dozen different phone numbers from Refloor during the past week as they continue to attempt to use high pressure tactics to elicit a sales. I am not interested. Not sure why they insist on switching to so many different numbers when caller ID identifies them as Refloor on every call. read more

I had a disappointing experience with ReFloor that required significant time and effort to resolve. Their sales representative implied their product was exclusive to them with a special lifetime guarantee, when in reality it was COREtec flooring available at many retailers for much less than their $20/sq ft price. The "lifetime guarantee" they emphasized only covered installation, not the product itself. After scheduling installation, I became concerned about being overcharged and requested information about the square footage. Despite multiple calls and emails, I was repeatedly told this information wasn't available or tracked in their system. I was even told by one representative that he would call back when I was "less emotional" after I expressed frustration with their evasive responses. Only after escalating to multiple levels of management did someone finally admit the project was for 600 sq ft, not the 800 sq ft the salesperson had measured. We eventually negotiated a significant discount and got the additional 200 sq ft installed, but it took multiple weeks to complete the project, over six hours of my time, and conversations with at least six different representatives. While I'm satisfied with the final resolution, the process was unnecessarily difficult and frustrating. I would recommend using a local flooring company instead of ReFloor to avoid these issues. ETA: I'm fairly confident they sold my info. Ever since we worked with them I get spam calls (10+/day). I made sure I was on the do not call list and I block each number...but they NEVER stop. What a complete nightmare experience. read more

Bad review for Refloors . The salesman(Paul) was NOT honest regarding about financing. Very misleading. The guy over my project (John) was very rude and horrible work ethics. He instructed me that if I didn't like my transitions to go to Homedepot to fix it myself. Very poor customer service. The installer (Sam) was very polite, great work ethics, and truthful regarding the issues with my floors but by then it was too late. The general manager (Erin) went over and beyond to assist me but because the floors was not properly pull up, I have to settle for less. As a Service Disabled Veteran, this is unacceptable. But what can I do now? read more

Poor workmanship took 3 different installers to repair flooring after taring it up each time !! Miserable experience !!! Go with someone else they didn't even compensate for living from April until September with furniture sitting in garage read more

Constantly received phone calls nonstop after one simple inquiry! We did not go with this flooring company based on their persistent calls and bad reviews! read more

Where do I start....This company is a joke. The so called sub contractors for this company don't want to honor the contract that they had my brother sign. They refused to do the job that we're hired to do. They said we had water damage. Ok I get it. We replaced it then had a contractor come out for the other floors. The contractor that we hired said that the floors are in good condition. So now. The 2nd crew said the floors are uneven. After they found out that we hired a contractor it went from water damage to uneven floors. Really......I would NEVER NEVER recommend this company to anyone. EVER read more

I have never experienced a company taking advantage of individuals investing into their home. I received an unbelievable quote for my living room, dining room kitchen and entry way. My quote was $15,000. Due to recent home purchase I was only able to afford kitchen and entryway. I contacted the company to inquire of the remaining amount. The customer service rep was unable to provide the information and after continuing the conversation, I asked the rep for his name and he stated that he could not provide his full name and hung up the phone. Called back and stated it was an accident..yeah right. By then I was at the company's office. The prices are outrageous and they are not giving you a discount. They call into the office to speak with a supervisor to appear negotiating is taking place. Save your time and money and go with someone else! read more