Marcy was very helpful, and the glass was cut perfectly…read more Thanks, Danny Robles Landlord

Two separate contacts for different projects, about 9 years apart. The same secretary Marcy was…read moreinvolved both times, and she has this annoying habit of saying one thing when you first call/email (most prominently at first contact in 2017), and then contradicting herself the second time (No, we don't do that, and let me give you a dose of attitude). Annoying and laughable waste of time.

These folks just aren't trustworthy in my opinion. We ordered two banks of expensive Marvin windows…read moreback in February 2026 to replace some contractor-grade windows in our 2005 spec-home in North Spokane. We intend to start replacing a bank of windows every six months or a year. NW Window came out to measure and then we ordered the windows. It took five months to get them - which is fine, as I understand that they're custom built, and that takes time - and then NW Window tried to install them. The installers were great, but they quickly noticed that the upstairs windows were fine, but the legacy trim could not be reused with the downstairs bank of windows. The person who had measured the windows back in February did not catch that there was a difference in trim depth between the upstairs and the downstairs. The next thing I received from NW Window was a quote for an additional almost $2K (plus even more for staining) to rebuild the window trim. This was on top of a sale of windows that was almost $24K. I get that no one is perfect, but you need to own your mistakes. NW Window, on the other hand, simply blamed the original contractor of our home for having inconsistent trim depth and is trying to shift the cost of their mistake to me. I will definitely look for a different window supplier in the future and will note to the window manufacturer, Marvin, that it should look for a more conscientious reseller in the Spokane, Washington area. Please note the ragged, more-than-3/8" gap in the trim on the picture below. It's sort of amusing that NW Window includes the following on the bottom of its invoices: "The bitterness of POOR QUALITY and LACK OF SERVICE is remembered long after the sweetness of a LOW PRICE is forgotten. Thank you for your business." They should read their own documents, as this was definitely an example of very POOR QUALITY and LACK OF SERVICE.

Excellent sales and service and installation and very pleased with the dedicated customer service…read moreand quality workmanship. Installed an Infinity Sliding Patio Door with four layers of low e and sound reduction and a hemlock wood trim. Clean installation despite having to cut into the ceramic file floor by using professional protection covering. Also was only a half a day to install. Mike and Ken did a great job all around and came out a few weeks later to replace a bowed screen door and a marred cover piece, and now it looks perfect. Well worth the price but also a reasonable price considering the quality product and installation. Can highly recommend this company and the personnel as a high quality company that really does care about its customers. They are trustworthy and very professional, and Marvin stands behind its products. Michele LaBelle

We have used valley Glass on various projects over the past few years. New home windows, bathroom…read moreshower glass, mirrors etc. Always professional, timely and courteous. Highly recommend them.

Rude customer service. Lady answering the phone was so condescending and rude. They lost a…read morecustomer. Will not go back.

I had a great experience dealing with Glass Doctor of Spokane. I had a rear passenger window on my…read morecar that needed to be replaced and they were able to get me in right away. The new window looks great. Customer service was excellent. And the price was cheaper than other glass repair shops. I would definitely recommend these guys. Thank you!!!!!

We tried to get in touch with the glass place in Cheney, but they never called back, or messaged…read moreback from our attempted contact with them in social media. My Hubby called these guys and they had techs at our house the next day for measurements. Less than a week later, we have our kitchen garden window fixed--after a crazy break with our patio umbrella on a very windy day! All the techs were great, and Hubby says mention Christina from the home office for great communication during the process.

Third generation shop, grandson Tristan so pleasant and knowledgeable. There's a learning curve…read morewhen buying glass, from available types of glass, to thickness and attributes (non-glare, tempered, single or double thickness). Tristan knows it all and helped us make the right choice for a shadow box. Glass was perfectly cut, sharp edges polished so not dangerous to handle, and we thoroughly enjoyed both the telephone exchange and meeting. If you want a piece of glass at a fair price, how wonderful it is to support a family business. It's all about community.

Service, quality, value. Longevity in business. Friendly we have been to this business 3 times in…read morethe past. Always great service.

They installed a patio slider for me, smeared caulking all over the place. Use drywall screws to…read moreattach the slider and quarter rounds around the slider instead of using trim pieces. My slider is equipped for a lock for for the slider window screen but wasn't attached. It almost looks like they used a cheaper slider screen instead of the original one that it came with.

I needed to replace all of my old windows before getting my new siding installed. I searched the…read morebig box stores and various internet sites when I came across Empire Glass. They custom made all of my new windows exactly the way I wanted them at a price very comparable to the big box stores off the shelf prices. My installer will be putting the them in a couple of weeks though he brought them today. They are beautiful, low-e and argon filled. Excellent customer service, reasonable prices and you can have your windows, your way. Who could ask for more?

From start to finish Modern Glass Company was a pleasure to work with. Mike Peterson was…read moreprofessional, attentive, and supported our Milgard window selection. He went above and beyond to help us out, followed through with order, and communicated throughout the entire process.

I couldn't be happier with this company. Extremely professional in every way. Excellent pricing…read more The installers were friendly, on time, and cleaned up their work areas. Would definitely use them again.

After paying thousands of dollars to get all the windows in our house replaced. We tried to get our…read moreAvista rebate? Well Joe would not give us a proper reciept. We contacted Cascade window they E mailed us a reciept. Come to find out joes lied to us on all of the widows.what he installed where cheap and not insulated like we asked for? All of our windows.are.48 or higher, they where supposed to be.30 or lower to get a rebate.now we got a bunch of non insulated windows. He even gave us a fake sticker off another window. Do not use his company. And can you say court!!!

DO NOT USE THIS COMPANY!! THE OWNER IS A LIAR AND UNETHICAL! We paid over $4000 for windows in our…read morehome. He gave us a sticker stating the windows had a rating of .30. Turns out the windows are rated .49 and are NOT energy efficient. He knew good and well they were not rated well and installed them anyway. Keeps telling my husband How honest he is. NOT.1 We are taking him to court.