After a full month of car shopping (I'm definitely the type who researches everything before making…read morea big purchase), I landed on the perfect vehicle--a Hyundai Tucson Limited--from Dick's Hillsboro Hyundai, and I couldn't be happier with the experience. My salesman, Evan Miller, was outstanding from start to finish. There was absolutely no pressure at any point. We stayed in touch over the entire month while I worked through my options, and he was patient, responsive, and incredibly accommodating--even when I know I wasn't the easiest customer. He stuck with it until we found exactly what I wanted. With the help of Sales Manager Jacob Inukai, they not only secured the specific vehicle I was after, but actually exceeded my expectations. On top of that, they worked with me to get the deal exactly where I needed it to be. (Side note: there are a couple of fellow Army grunts working there as well--if you know, you know.) I also want to give a shoutout to Dave in Finance--he made that part of the process genuinely enjoyable, which is not something you hear often. Let's be honest--car salespeople don't always have the best reputation, and sometimes that's earned. I'm also at the stage in life where I have zero patience for pushy, high-pressure tactics. That's exactly what I didn't experience here. The entire team was straightforward, easy to work with, and focused on making sure I left satisfied. I can't say enough good things about this group. If you're looking for a dealership that treats you right and works with you--not against you--this is it. Thanks again to everyone at Dick's Hillsboro Hyundai--I'll definitely be back. Jeff B

We helped our daughter lease a vehicle, her very FIRST, from Dick's Hyundai & it was by far the…read moreWORST experience ANY first-buyer could have! Sadly, it wasn't that happy, red ribbon on the car, memories to last a lifetime (in a good way) experience. She was coming from out-of-state as she is in her last year of her doctoral program & relocating to Oregon on a government contract to complete her requirements. So, in short, she will be a Dr. next year, she has a credit score of 725+, and proof of income! We even hired a broker for a seamless transaction, as we all work, don't have time to waste, didn't want to deal with any headaches, and wanted to make sure we closed a fair deal in a timely manner. Originally Lyle was the salesperson our broker was working with. Then we got switched to Domingo because Lyle "resigned". Apparently Lyle made promises that couldn't be fulfilled such as - they had an exact vehicle my daughter wanted that would be ready for her when she arrived, including the specifications she requested. According to Lyle, she was approved and just needed to come in and sign the paperwork. I flew in with my daughter and was picked up by Domingo from the airport, a very nice young man and good gesture to pick us up. Once we got to the dealership (at 6PM-ish, they closed at 7PM) the nightmare began. First, they didn't have the exact vehicle they promised and were going to charge her $880 JUST in parts to check all her boxes. Mind you, we were picking the vehicle up, so now she'd have to pay more money than what she was promised AND have to bring the vehicle back in. Additionally, they started the process ALL over, meaning ALL the way back to the qualifying stage! This was not mentioned AT ALL until we asked why they were asking so many questions again, this had all been covered with Lyle. To make a LONG, AGONIZING story as short as possible, they said she now DOESN'T qualify and said, "I would need to co-sign for her" like it was no big deal; I got the impression it was expected. No, that is not going to work. We had the approval already for her, according to Lyle, and my husband & I are working to refinance so that is the last thing on our minds! It was a back-and-forth with the dealership WAY past closing. I told them we were walking away and asked my husband to call us an uber 4 TIMES! Our broker went back-and-forth with them as well, it was a draining and frustrating experience, but in the end, they apparently finally got it approved. I was so infuriated when it was after 11 PM, my daughter & I were exhausted, and we could see the manager, Domingo, and other gentleman talking & laughing in the office. I'd had enough, so I walked over and Domingo quickly shot out of the office to meet me before I could get to the office. I told him we were done, and we were leaving, and uber was on their way...the manager then joined us and said, "we JUST got approval"! I FELT that was very shady behavior. We did have to give a down payment we weren't expecting but just wanted to get the vehicle and get out of there at this point- we were beyond exhausted so just wanted to close and get to bed! We didn't get home, the very first night in her own place, until after 1AM! We then had to move her in and get the bed set up, etc. After this nightmare, Domingo starts contacting her, wanting more information about her income and employment. We then contact our broker who reaches out to Dick's and finds out that corporate at Hyundai decided that she should not been approved and wants the vehicle back! In all my Vehicle purchases, in all my life, I've never heard of bad business practices such as this! At this point, we are done with Hyundai and plan on leaving appropriate feedback on every platform possible to let others know of our horrid experience! Our daughter will be picking up her new Lexus tomorrow and Hyundai will be picking up their now "used"vehicle today! I mean, seriously, how could she get approved for Lexus but not for Hyundai?! As upset as she was, and I mean upset to the point where she was physically ill, we told her she will NOT be disappointed with Lexus, and we feel it's definitely a step up! How sad it was to go through all this headache only to have Hyundai want their vehicle back. Their loss! Is this what we teach our young, motivated, educated, hard-working adults??? We all have to start somewhere right?! She's employed, has a credit score of over 725... but their hangup was that she had minimal credit history. As I was told by the dealership, "most people come in here with a history of Vehicle or home purchases". I replied, "yeah, most people don't start with a home, they start with a vehicle". We are moving on to bigger and better things, we will be so glad when this is all behind us! By far, worst experience all around! We will never consider buying a Hyundai again, and certainly NOT from Dick's dealership!