This is awful!!! I was out of work due to a cancer related issue for about 7 weeks. I never got…read morepaid. Called and called. Then RE-FILLED out things on line. Things my doctor sent on on the 14th of April. Then went to an office in Concord that claimed they were only an office for unemployment, was told to go to Stockton. Then Sacramento. Then San Jose. Currently, I am back to work, yet I am taking days off to ask where is the payment???? I work hard to pay into a system that makes it incredibly hard to get that payment back. I went into the doorway in the San Jose office and read the instructions: 1) sign in... OH BUT THEN WAS YELLED AT BY AN ATTENDANT "GO OUTSIDE AND WAIT IT LINE!!!" Yo! Really??? You literally have signage here that says sign in. Take a number--that's as far as I got in reading before I was rushed out after being reprimanded for entering. Now I am standing outside in the incredibly hot sun with no shade, no water, no bathroom and no Instructions or assurance on next steps with about 50 other people. All of us are confused as they will not speak to us--just yelling "go outside in line!" DISGUSTING BEHAVIOUR This is insane. Why are the govt workers so rude, obnoxious, uncaring, not inquisitive, talking to me like I am a child (and not just met, all these people standing out here). HOW DARE YOI TREAT PEOPLE LIKE TRASH! We paid the money into the system, now we cannot get it back??? WHERE DO YOU THINK GOVT SALARIES COME FROM??? #taxes California and the govt SUCK!!!!

I had my worse experience at this office. I had a surgery December 23rd 2025. I downloaded their…read moreapp and created an account then filed for my benefits. For some unclear reason I got blocked. After days of calling them and the tech support finally they unlocked my account. Since then I was not able continuing my account. It wouldn't allow me to create a new account neither! The had tech support for unemployment department, but no tech support for short term disability department!!! With my broken foot, I had to go to this facility by myself. At 9am there already was a huge line there. The line was outside in freezing cold in January. So many sick and injured people in that line in the cold with no chairs or benches to rest on it. We waited for 3 hours outside and then waited 1 hour inside. After all that torture they told me we cannot help you with your online account at all in here! They simply gave me a blank form and told me go fill out and ask your doctor to complete his portion and send it back to us! Unbelievable!!! Why someone didn't come to the line to at least ask us why we are there and whether we can get the assistance I need there or not? They could also distribute the blank forms to the people in the line so that we didn't have to suffer there for no good reasons!!! Shame on them.

Oof! What a terrible experience…read more I had my hopes up when I read that many who come here have a good experience. My interaction was the complete opposite. The good: Location is easy to find, parking is robust, the security guard at the door was very polite, and the instructions are easy to follow. So two stars for those points. Here's where things went wrong... I needed some help to confirm that I was completing a document correctly. It's something somewhat time-sensitive, SSA is slow to review and take action, and I wanted to avoid any mistake that would require having to start the process over and delay the outcome. It was something that a phone call to SSA could not accomplish. I came armed with all of my documents, completed and nicely organized. I wanted to make this stressful visit as easy for everyone as possible. I had an appointment. Checked-in and arrived early. I was called as soon as they began operations. Great! Knowing these folks probably deal with a multitude of frustrations, I was sure to be as pleasant as I could possibly be. I explained my purpose. I was met with the Nurse Ratched of the SSA office - cold, rude, sharp, condescending... And minimally helpful. If she wasn't so busy making this the most unpleasant experience ever it would have taken a fraction of the time. In the end I got what I came for but not without a heavy dose of horrible attitude. I feel sorry for the folks who need to be "helped" by her who present her with a more challenging experience. I clearly lost the SSA office customer service lottery this day.

This is an awesome place! Great employees and excellent Service. I appreciate you all and the Guard…read morewas very helpful and a great person! No lines on Monday 3:00PM. BEST time to go! Jim H.

Booked an appointment for 11:30 AM and still wasn't seen until 2:30 PM. What's the point of making…read morean appointment if you're going to wait three hours past it? Staff member she(white american lady -short hair) ignored me and walking away. I had to chase her and block her, to get an answer. Then she said it's going to take ~2 hours for those who don't have appointments. You made me wait for weeks and then you take people with no appointments. To add insult to injury, then this office started taking appointments of those people, who came after me. Completely unorganized and disrespectful of people's time. This office needs serious improvement in scheduling and efficiency.

The service at the Fontaine rd. Branch is great! Even through it's busy,I can count on being well…read moretaken care of. Sincerely Richard G.

I was in-and-out in 25-minutes for my name change appointment. It honestly took me longer to drive…read morehere and find parking than the actual appointment itself. You clear security on the ground floor and the guard directs you to the 2nd floor. You check-in, wait for your number to be called, then proceed to the appropriate window. You need to call to make an appointment as they don't take walk-ins. I had to wait 30+ days for the next available appointment (-1 star for the month long wait). Not sure if it's always that way or if it's just the year-end rush. Other than that, it's fairly efficient.

You need to go there when you're my age I'm 66 and this stuff is confusing. So if you need money…read morebecause you earned it over your lifetime, then you need to go and find out all that really bullshit that goes with it. Some of it's good some of it's not. But it is what it is.

I am writing to express my sincere appreciation for the excellent service I received at the…read moreCampbell office today. Although I was technically in the wrong location based on my home address--which corresponds to the Mountain View office--I explained that the Campbell location is much more convenient for my workplace. The representative at window 12 was incredibly understanding and assisted me with my Medicare application with great patience. I was assigned ticket number D62, and I could not have asked for better service. I wanted to share this feedback to ensure her hard work and professionalism are recognized. Thank you again for the great experience.

Completely dumbfounded…read more Newly married and wanted to get my marriage certificate submitted to change my name for my social security. Appointments was about 2 months out and I wanted to try to get it done earlier as a walk-in. They really should put a sign saying everything is by appointment only (effective 01/2025). I waited an hour only to go to the window to be told this and offered to make an appointment for my next visit. I shouldn't even have the option to get a number. The ticket computer should have a hard stop programmed if you don't have an appointment. PUT A SIGN UP BECAUSE THE WEBSITE STILL WELCOMES WALK-INS!

We made an appointment online to get married. The whole process was very easy…read more They have a really big parking lot, and very good signage. It was easy to see where to go. This building looks brand new and very clean. The person working at the greeting station was very helpful with what we needed to do, and checked in on us filling out the paperwork online. When we completed the paperwork, they saw us right away. A very straight forward process. I felt like the staff was very caring and helpful!

I honestly never expected a visit to a government office to go this smoothly!!!…read more The place is clean, bright, and so well organized. Every single staff member I interacted with was kind, patient, and genuinely willing to help, which made the whole experience surprisingly pleasant. I wish more public offices could operate like this. Honestly, this entire team should be sent over to the DMV to show them how it's done Thank you all for making what is usually a stressful errand such an easy and positive experience!

I would like to give Miss Turner #1005855745 a huge THANK YOU for helping me. she was only one in 3…read moredays of IRS calling and chatting and online help, help me. should get recognition for knowing and doing a job well done

Why is it when 90% of the time that you come into the IRS office to try to resolve an issue? You…read moreare greeted by an employee that seems to be unhappy at their job and then it reflects on their customer service. It's very irritating when you're trying to explain the situation and you're just cut off and the young man helping you can't even look you in the eye when speaking to you. I can count on one hand, the times that I have had a positive experience with an IRS employee that has amazing customer service. It is a total of two times. two stars for the two employees they gave great customer service. I'm sorry I didn't get their names.

Are you in need of their support/help. Well, if you don't mind waiting til hell freezes over, by…read moreall means, go for it. Just tired of all these agencies that tell you they can't help but give you NO alternatives to the right path. Bogus and waste of time and sooooo disappointing especially when you're in need. Get rid of these agencies that say yes to scammers and not the real people who need it.

Must have gotten here on a good day. Only 4 people were waiting. When I arrive there was no one in…read moreline and was helped right away. Business must have taken 15 minutes max. Ladies behind the window were very helpful and pleasant. I was expecting the worst...like the DMV...hahaha Parking lot is small so I would recommend going during slow times. Haven't been in this area in 20-30 years. Driving by the Pink Poodle and Burbank theater brought back memories. hahaha

I used the Commission for a wage dispute in 2020. I received a settlement without a hearing. My…read moreemployer didn't pay the entire amount that I sought but it was fair. You're likely to get paid for back or shorted wages, but I didn't get paid for a bonus that had been promised in writing.

I filed a wage claim 2 years ago in 2022 and never heard back from my case worker even though I…read moreemailed him multiple times. It just said he was on vacation for 2-3 weeks. I stopped caring about my case after a full year of hearing nothing. All of a sudden, I get a call, over 2 years after filing the claim from Steve Nguyen and he spoke to me in a very angry and passive aggressive tone about how my employers breach the contract and if I want to dismiss the case. I told him my side of the story, but he couldn't care less and aggressively suggested I dismiss the case by emailing him, and once I did, he hung up. They are NOT on your side and they should be fired, especially Steve Nguyen, because there's zero reason for them to be there.

I went into taco bell catina 9in friday night trying to use the restroom. As trying to the use the…read morerestroom 3 police officer stop me for no reason telling me to go around as just so I don't past them. As a young black female adult in San Jose, they DID NOT make me feel safe as i as just using the restroom ( if needed buying something) the fact i could'nt walk past them as just trying to to use bathroom is a HUGE problem

I live in a big apartment building facing the streets. Heard a loud crash at 2am. It was a car…read moreaccident involving many cars. Called SJPD to see if anyone has called in yet they said yes. It's been over 2 hours and they still haven't showed up to the scene. Mind u the police station is 2 lights away. Meaning they can be here in less than 3 mins if they wanted to. Really sad that you can't rely on the system to help when people really need it Update they came 5 hours later. Multiple people called in , and they act like they were interested inputting it in the computers. 3-4 cars involved. It's blocking the streets. Two of the cars are immovable, the impact was so hard that both cars lost a tire. The head department of SJPD should be replaced if they don't want to work and help people