I am so grateful and thankful to the asian ( think his asian lol) guy wearing gray polo shirts…read moretoday October 8th. It was a long line but he is nice, cool and friendly answering my questions. Very much appreciated you all on everything you do Sir!

This shit is so sad. Why would you have citizens , who are likely dealing with disabilities,…read morewaiting 4-8 hours before they are seen. This has got to be stopped and people need to be held accountable. They literally had 1 person seeing people, 3 windows that seem to be computerized but also slow as hell.. and a security guard. What the hell are you securing other than your ass for being so disrespectful to people and their time. I don't know who supervises this place but they are slow all the way up to the top with the gov. Californians we can't stand for this it's unacceptable just like the dmv

Oof! What a terrible experience…read more I had my hopes up when I read that many who come here have a good experience. My interaction was the complete opposite. The good: Location is easy to find, parking is robust, the security guard at the door was very polite, and the instructions are easy to follow. So two stars for those points. Here's where things went wrong... I needed some help to confirm that I was completing a document correctly. It's something somewhat time-sensitive, SSA is slow to review and take action, and I wanted to avoid any mistake that would require having to start the process over and delay the outcome. It was something that a phone call to SSA could not accomplish. I came armed with all of my documents, completed and nicely organized. I wanted to make this stressful visit as easy for everyone as possible. I had an appointment. Checked-in and arrived early. I was called as soon as they began operations. Great! Knowing these folks probably deal with a multitude of frustrations, I was sure to be as pleasant as I could possibly be. I explained my purpose. I was met with the Nurse Ratched of the SSA office - cold, rude, sharp, condescending... And minimally helpful. If she wasn't so busy making this the most unpleasant experience ever it would have taken a fraction of the time. In the end I got what I came for but not without a heavy dose of horrible attitude. I feel sorry for the folks who need to be "helped" by her who present her with a more challenging experience. I clearly lost the SSA office customer service lottery this day.

Great service, a little confusion at first but the lady who helped me at window 6 8-6 /9:30…read moreappointment for my son, if her manager ever gets to see this review. She went above and beyond providing great service even giving me information on applying for medicare...yes I'm getting there. I would like to send a review to the security guard too. Very helpful gentleman.

The service at the Fontaine rd. Branch is great! Even through it's busy,I can count on being well…read moretaken care of. Sincerely Richard G.

Booked an appointment for 11:30 AM and still wasn't seen until 2:30 PM. What's the point of making…read morean appointment if you're going to wait three hours past it? Staff member she(white american lady -short hair) ignored me and walking away. I had to chase her and block her, to get an answer. Then she said it's going to take ~2 hours for those who don't have appointments. You made me wait for weeks and then you take people with no appointments. To add insult to injury, then this office started taking appointments of those people, who came after me. Completely unorganized and disrespectful of people's time. This office needs serious improvement in scheduling and efficiency.

I was so nervous at first! I had received a call from someone claiming to be from the Social…read moreSecurity office who gave me an appointment time and promised to text the address. When the text never arrived, and because they hadn't asked for any personal info, I couldn't help but wonder: was that a scam or the real deal? The next day, I decided to go to the office anyway. After going through security and getting my number, I actually got to meet the staff member I had spoken with on the phone. She was incredibly nice, calm, and pleasant. She was so helpful and took the time to explain every detail of the procedure and process to me. I left the office feeling so relieved and in such a happy mood! However, as soon as I got to my car, my phone rang--it was the Social Security Administration again. I started to feel frantic, thinking something was wrong, only to find out it was the same lady handling my Medicare application. She was calling to let me know I had left my jacket on the chair! I was so embarrassed, but I am so grateful she called. Thank you so much for the wonderful service and for looking out for me! Would you like me to help you draft a formal version of this to send as a commend

I finally received a letter where I could go in within two days (only) and ask for a specific…read moreperson. There was no telling that I actually spoke to said person. I waited two hours, was called and told to fill out forms. I had been going over this chronically online and gave up because I realized I needed help 'in person's to fill out what was acquired. When I got the letter and was told to go to the office I was under the impression assigned person would help. NO NOT AT ALL......WASTE OF MY TIME......STILL WAS TOLD TO FILL OUT FORMS I NEEDED ASSISTANCE WITH IN THE FIRST PLACE. I suppose I'll be homeless before I get any help from these non chalant goody goodies.

I am writing to express my sincere appreciation for the excellent service I received at the…read moreCampbell office today. Although I was technically in the wrong location based on my home address--which corresponds to the Mountain View office--I explained that the Campbell location is much more convenient for my workplace. The representative at window 12 was incredibly understanding and assisted me with my Medicare application with great patience. I was assigned ticket number D62, and I could not have asked for better service. I wanted to share this feedback to ensure her hard work and professionalism are recognized. Thank you again for the great experience.

They lie. They act like they want to help you, but in the end, you get nothing. But they're very…read morekind. What I can't understand is why they call mentally ill people up on the phone and ask them to explain their side of the story. What the heck? They want you to be all nice and cheerful as they're getting ready to yank your disability check. What is wrong with you? Also, if you become the payee for any grown-up and there's any problems they're gonna make you pay back the adult who got the money. you will be responsible to pay it back. And then they'll ask you to explain why you shouldn't have to pay it back. absolutely the most backwards group of people I have ever encountered. The problem with the whole system is the people who call you up and ask you to explain. They get paid to giggle as you try to wiggle yourself out of their jam. Then they deny you, and then the process just goes on and on, and on clogging up the whole system stealing the taxpayers money. They need to stop denying people. they need to grant their disability which they're gonna get in the end anyways and stop wasting money on the process. billions of dollars is being wasted on the process, and the poor judgement of the people left in charge of the judgments. Pancakes sounds good right now.

A nice clean office and it has a wedding chapel for registered weddings…read more I booked my appointment online for my wedding license. I also booked the chapel for 20mins , which has minimum 20 guests other than me and my husband, for the ceremony. Along with license, the chapel booking has a fee. The wedding was a smooth experience. I got the license the morning of my wedding with my husband, came later in the afternoon for my ceremony, and got married :) There is an indoor chapel and outdoor area, and I preferred indoor for privacy. It is also beautifully decorated. And only need for 1-2 witnesses. And then I went back to get the signed marriage license two weeks later and received it for a minor fee.

We made an appointment online to get married. The whole process was very easy…read more They have a really big parking lot, and very good signage. It was easy to see where to go. This building looks brand new and very clean. The person working at the greeting station was very helpful with what we needed to do, and checked in on us filling out the paperwork online. When we completed the paperwork, they saw us right away. A very straight forward process. I felt like the staff was very caring and helpful!

I would like to give Miss Turner #1005855745 a huge THANK YOU for helping me. she was only one in 3…read moredays of IRS calling and chatting and online help, help me. should get recognition for knowing and doing a job well done

Why is it when 90% of the time that you come into the IRS office to try to resolve an issue? You…read moreare greeted by an employee that seems to be unhappy at their job and then it reflects on their customer service. It's very irritating when you're trying to explain the situation and you're just cut off and the young man helping you can't even look you in the eye when speaking to you. I can count on one hand, the times that I have had a positive experience with an IRS employee that has amazing customer service. It is a total of two times. two stars for the two employees they gave great customer service. I'm sorry I didn't get their names.

Was here for a couple hours. Hoping it would be less, but expected to be there longer…read more The employees really do everything they can to get you assistance. They are very kind and make sure you have the information you need. Small waiting room, so any energetic children or annoying clients can become a little overwhelming. Bring a book or your phone and you will be fine

Are you in need of their support/help. Well, if you don't mind waiting til hell freezes over, by…read moreall means, go for it. Just tired of all these agencies that tell you they can't help but give you NO alternatives to the right path. Bogus and waste of time and sooooo disappointing especially when you're in need. Get rid of these agencies that say yes to scammers and not the real people who need it.

I used the Commission for a wage dispute in 2020. I received a settlement without a hearing. My…read moreemployer didn't pay the entire amount that I sought but it was fair. You're likely to get paid for back or shorted wages, but I didn't get paid for a bonus that had been promised in writing.

I filed a wage claim 2 years ago in 2022 and never heard back from my case worker even though I…read moreemailed him multiple times. It just said he was on vacation for 2-3 weeks. I stopped caring about my case after a full year of hearing nothing. All of a sudden, I get a call, over 2 years after filing the claim from Steve Nguyen and he spoke to me in a very angry and passive aggressive tone about how my employers breach the contract and if I want to dismiss the case. I told him my side of the story, but he couldn't care less and aggressively suggested I dismiss the case by emailing him, and once I did, he hung up. They are NOT on your side and they should be fired, especially Steve Nguyen, because there's zero reason for them to be there.

Long wait times. For…read morefree parking, there are residential street parking spaces ~5-10min away. There is also a 4 hr visitor lot on site. Sign in first, chairs can be quite gross so recommend getting a Clorox wipe or something prior to sitting.

Thanks for the "help" yall did nothing as always when someone actually needs you. Waited over an…read morehour.