This is the only USCIS location that I've ever been to for interviewing my green card and…read morecitizenship. I have a good experience here. In a normal circumstance, I'd say I recommend this location but you can't really choose so good luck. You can only come inside 15 minutes before your appointment. I always came 30 minutes early and wait in the car to be sure I won't late. There's a lot of parking too. You need to show them your appointment notice for them to let you in. The security guards are serious but polite. After going through security, you need to go to the check-in booth so that they can notify your interviewer that you're there. Then you would go wait in the waiting area. The waiting area is spacious and usually doesn't have many people. You'd probably wait about 15 minutes before the officer calls you in. If you come in for a citizenship interview and you pass the test, the officer will tell you to wait in the waiting area to receive more information regarding the oath ceremony appointment. The 2 officers that interviewed me for my green card and citizenship were very nice and friendly. They made the interviews less scary. Side note: if you need to reschedule your interview (citizenship interview in my case), call the number on the interview notice. A representative will send the request over to the local office. You'll get a confirmation email saying they'll honor your request to change the appointment. This means you don't have to go to the interview anymore. They might not schedule you a new interview date until the original one has passed so if this is the case, you can even attend the original interview date if you can make it.

You can have any work position but if you are not professional you are not qualified or doing your…read morejob. The Hispanic lady in the entrance is so rude ! No respect for older people or anyone . She thinks she run the world. Be better. You are getting pay !

I honestly never expected a visit to a government office to go this smoothly!!!…read more The place is clean, bright, and so well organized. Every single staff member I interacted with was kind, patient, and genuinely willing to help, which made the whole experience surprisingly pleasant. I wish more public offices could operate like this. Honestly, this entire team should be sent over to the DMV to show them how it's done Thank you all for making what is usually a stressful errand such an easy and positive experience!

In and out to get a birth certificate in about 15 minutes…read more I came here expecting DMV level service, but instead met with completely the opposite. As soon as I entered the clean building, I was met with a worker that guided me. Once called, I didn't need to explain myself or prove myself. Just gave my ID and they were able to pull up why I was there. $32 for each birth certificate is a little rough, but other than that, I have nothing to complain about. Thank you.

I used the Commission for a wage dispute in 2020. I received a settlement without a hearing. My…read moreemployer didn't pay the entire amount that I sought but it was fair. You're likely to get paid for back or shorted wages, but I didn't get paid for a bonus that had been promised in writing.

I filed a wage claim 2 years ago in 2022 and never heard back from my case worker even though I…read moreemailed him multiple times. It just said he was on vacation for 2-3 weeks. I stopped caring about my case after a full year of hearing nothing. All of a sudden, I get a call, over 2 years after filing the claim from Steve Nguyen and he spoke to me in a very angry and passive aggressive tone about how my employers breach the contract and if I want to dismiss the case. I told him my side of the story, but he couldn't care less and aggressively suggested I dismiss the case by emailing him, and once I did, he hung up. They are NOT on your side and they should be fired, especially Steve Nguyen, because there's zero reason for them to be there.

I just want to say that I would only want Santa Clara County monitoring my liberties.read more

March 2025, the Fed government moved the citizenship swearing-in ceremony to the USCIS parking lot…read more(effective March 2025), It was done with very short notice, The Federal gov abruptly cancelled the contract with Campbell's Heritage Theater which had been the location for decades. Volunteers would be available to assist new citizens in completing their voter registration forms after the ceremony. The volunteers were unable to assist at the parking lot per the USCIS and this is no longer a special event for those who have waited years to become US citizens. It is a very sad and disappointing to those who expected a memorable ceremony for this most important day, their first day as a US citizen. Attempts to reach the San Jose USCIS office to ask how they made this decision with such short noticed, were unsuccessful, connecting with human is virtually impossible. God help America. SOURCE: San Jose Spotlight - Federal cuts end Campbell theater citizenship ceremonies https://sanjosespotlight.com/federal-cuts-end-campbell-heritage-theatre-theater-us-naturalization-citizenship-ceremonies/

Walk-ins are not allowed. We didn't get a chance to go inside and I was told at the gate they…read morestopped doing that as more people are trying to get their biometric before their scheduled appointment dates. Since I had some issue with time of the appointment, she assured me that as long as I visit on the same day, they will manage.

For the most part, they were actually very helpful at this location it's a short wait time. even…read morethough I have done what they asked me I still have not yet received my disability payments so I wish they had a better system

I had my worse experience at this office. I had a surgery December 23rd 2025. I downloaded their…read moreapp and created an account then filed for my benefits. For some unclear reason I got blocked. After days of calling them and the tech support finally they unlocked my account. Since then I was not able continuing my account. It wouldn't allow me to create a new account neither! The had tech support for unemployment department, but no tech support for short term disability department!!! With my broken foot, I had to go to this facility by myself. At 9am there already was a huge line there. The line was outside in freezing cold in January. So many sick and injured people in that line in the cold with no chairs or benches to rest on it. We waited for 3 hours outside and then waited 1 hour inside. After all that torture they told me we cannot help you with your online account at all in here! They simply gave me a blank form and told me go fill out and ask your doctor to complete his portion and send it back to us! Unbelievable!!! Why someone didn't come to the line to at least ask us why we are there and whether we can get the assistance I need there or not? They could also distribute the blank forms to the people in the line so that we didn't have to suffer there for no good reasons!!! Shame on them.

Great CCL Office Location, Central to the South Bay Area & With Great Staff…read more SITREP This San Jose Regional Office (SJRO) for the State of California Community Care Licensing Division (CCL) is in an ideal location of the California "South Bay Area" to provide services to all individuals needing services with CCL. THE SETUP SJRO is located on N.1st Street and is the regional headquarters for both: (1) Child Care Program Licensing (CCP); and, (2) Children's Residential Program Licensing (CRP). The San Bruno Regional Office (SBRO) is the nearest regional headquarters for the Adult & Senior Care Program Licensing (A&SC) 35 miles away. However, there is an A&SC local sub-unit also located here with the CCP and CRP regional offices. CCL MISSION STATEMENT The mission of CCL, "To promote the health, safety, and quality of life of each person in community care through the administration of an effective collaborative regulatory enforcement system." These CCL offices provide the local interface for individuals interested in being providers - setting up facilities to provide the direct care to the vulnerable client populations of our state: the young, the disabled, the elderly, and those with terminal conditions. LICENSING PROGRAM ANALYST CCL employs a virtual "army" of monitors-inspectors-investigators known in state classification parlance as "Licensing Program Analysts" (LPAs). The LPAs help individuals get their initial licenses to new facilities, transition facilities between different owners, monitor facilities & cite for deficiencies under California Code of Regulations (CCR) - Title 22. OUR TRAINING AT SJRO My training team - Central Training Section (CTS) is coming from outside of San Jose [we CTS trainers are based in Sacramento (Northern California) and Culver City (Southern California)] and we really appreciate the work that SJRO has done in helping us to set-up a training environment to continue instruction for the LPAs via our "LPA Academy". For the last five (5) years, LPA Academies have almost exclusively been conducted in Sacramento or Monterey Park (East L.A.) because of the specific metrics needed to conduct an LPA Academy that up til now only these two (2) geographic locations were able to provide CTS. The positive training-metrics that SJRO now brings to us includes, but is not limited to: * Room Set-Up Metrics - most importantly, the room is of a size, and with the flexibility of movement of tables and chairs, so that we can implement the best arrangement that is conducive to the training we conduct for the LPAs * Business Location - not as important, but certainly a factor, is the plethora of nearby restaurants and hotels that we can utilize that make it easier for trainers and trainees to come here for training * Friendly local staff - we get everything we need to conduct our training because the local staff and managers provide us the support we need. ONE SUGGESTED MAJOR IMPROVEMENT The ONE main factor this location needs to improve/update is it's technical infrastructure (especially considering their staff is working with WiFi-enabled tablet-laptops), and that we would love to see improved, is to create a WiFi environment in this building which would make it so much easier to conduct training. We literally have to lay down Category-6 LAN connection cables from the data-ports in the walls, string them along the tables, have to use several routers, have to use a dozen or more surge protectors, check that connectivity is working with this configuration, and THEN duct-tape everything - cables, surge protectors, routers ANY tripping hazards due to the foregoing, etc. All of these "hard-wiring" headaches would be obviated if we had WiFi (and while in this realm, some well placed floor-outlets sequenced throughout the floor). Just sayin... THE LOWDOWN All things being equal, SJRO has proven to be an excellent location for us to come to in order to fulfill our mandates of providing training to new staff at a location that is able to minimize travel for new staff located in the South Bay region.

We had a few VERY LARGE projects that required changes to our licenses- Because of the renovating…read morethat was required to get the buildings ready and the need for work permits from the city, etc., the projects took SIGNIFICANTLY longer than anticipated. Through it all, CCCL was astonishingly patient with us, checked in to see where we were along the way, then came out quickly once the work was complete to get the buildings licensed. We were incredibly appreciative of the professionalism, promptness and efficiency offered by Roya Shahkarami, and her supervisor, Sandy Knight. Two remarkable women!

I called the Edd PFL phone number 30+ times and wasn't able to get in, it's literally Impossible…read more They have a direct line that they call, and connect your phone number to the call and you are able to talk to a pfl representative right on the spot, no wait, Super easy and fast. :)

So I've never felt inclined to write a review for anyone before unless they were extraordinary or…read moregreat. Today, things have changed. Today the Employment Development Department has frustrated me enough to want to go in here and most likely other places to spread my awful opinion of my last few interactions with them. I was recently unemployed and have filed for Unemployment. I was then pushed back due to issues with my ID, so I went through the proper channels and sent in everything that they requested. This took 2 weeks of time, multiple submissions, multiple payments for mail, and multiple calls. Finally, I called and received the notification that I was approved on July 28th. I started the settlement on the 13th. This is my first time filing for unemployment so I did not completely understand what was needed to qualify and to stay qualified (turning in certifications of proof of me looking for work). Because I started the application on the 13th, that is when they start the certification review process, NOT the day you are approved. So when I began filling out the certification form online, they are asking me if I looked for work between the two weeks of July 13th - the 26th. Again, I had only been notified that I was approved on the 28th nor did I know that this was a requirement. I said no, I wasn't looking for work, I was solely focused on the rigorous process of turning in all my paperwork for the ID correction process to be approved in the first place from the weeks of the 13th to the 26th, until I got confirmation of my approval. So now I am disqualified for unemployment and the last person I talked to from EDD to ask about my confusion in regards the disqualification, told me that it is what it is and hung up on me and told me that I have everything I need when I still had a hand full of questions. I personally feel like the EDD department makes it very difficult on purpose to successfully apply for unemployment. The less people who apply successfully, the more time and money they save. Sure, they could have faster ways of exchanging information or submitting required documents like email, or through their website. But no, everything is required via mail. Or they could have helpful employees at the other end of the line who could help you understand why the process is the way it is but instead they have people who hang up on you. Not to say every employee in the EDD department is bad, I have had decent interactions with a few of them but my last 3 interactions have been dreadful and this last one felt like the final straw. It almost feels like making it difficult is part of their job so people lose the will and motivation to apply, reapply, and receive what I thought was what people who were facing unemployment are supposed to receive. Anyway, this is my first time filing for unemployment so what do I know, but this was not a good time. I will continue to apply and fight through the nonsense that is the Employment Development Department. For the EDD employee that hung up on me, I hope one day you become unemployed just so you can fully understand how it feels to be on the other end, apply for unemployment and it be frustratingly difficult for you to successfully do so. But then eventually land on your feet and ultimately have a pretty successful life. Other than that, I wish you no harm. Just an obstacle to help you maybe relate or empathize in the future to the people I believe you're supposed to help.

I was in-and-out in 25-minutes for my name change appointment. It honestly took me longer to drive…read morehere and find parking than the actual appointment itself. You clear security on the ground floor and the guard directs you to the 2nd floor. You check-in, wait for your number to be called, then proceed to the appropriate window. You need to call to make an appointment as they don't take walk-ins. I had to wait 30+ days for the next available appointment (-1 star for the month long wait). Not sure if it's always that way or if it's just the year-end rush. Other than that, it's fairly efficient.

I was so nervous at first! I had received a call from someone claiming to be from the Social…read moreSecurity office who gave me an appointment time and promised to text the address. When the text never arrived, and because they hadn't asked for any personal info, I couldn't help but wonder: was that a scam or the real deal? The next day, I decided to go to the office anyway. After going through security and getting my number, I actually got to meet the staff member I had spoken with on the phone. She was incredibly nice, calm, and pleasant. She was so helpful and took the time to explain every detail of the procedure and process to me. I left the office feeling so relieved and in such a happy mood! However, as soon as I got to my car, my phone rang--it was the Social Security Administration again. I started to feel frantic, thinking something was wrong, only to find out it was the same lady handling my Medicare application. She was calling to let me know I had left my jacket on the chair! I was so embarrassed, but I am so grateful she called. Thank you so much for the wonderful service and for looking out for me! Would you like me to help you draft a formal version of this to send as a commend