I paid $1000 after being promised pre- and post-program testing to measure my daughter's progress…read more After the program ended, I learned that her initial testing had never even been completed. I received no pre or post progress report. As the one bed Barbra was able to print she was unable to verify the date completed.
We had two meetings during this process. At the first meeting, I expected an update on my daughter's progress, but instead the conversation focused on paying for additional services, with no update on how my daughter was doing. At the second meeting, Mrs. Barbra, the owner, threw her hands up and asked why I was there. Once again, I received no update on my daughter's progress. I was also never given the opportunity to speak with the tutor who worked directly with my daughter. Mrs Barbra only wanted to read vague notes.
Before I paid, Mrs. Barbra spent a significant amount of time speaking with me on the phone--even on Christmas Eve. She was attentive, friendly, answered my questions, and reassured me about enrolling my daughter. After receiving my payment, however, my experience with the communication and level of attention was noticeably different. I called and emailed multiple times seeking updates after program completion, without receiving a response. It took 2 months to get a meeting with the wonder after my daughter finished.
When I requested either an additional seven weeks at no charge so the promised services could be properly completed or a full refund, Mrs. Barbra declined. During that conversation, I experienced eye-rolling, shrugging, exaggerated body language, laughing, and an overall dismissive response. I attempted to speak with two other staff members as well one named Rob, but unfortunately all staff was rude and dismissive.
I paid $1,000 expecting measurable information about my daughter's academic progress. Instead, I finished the program without completed testing, measurable results, adequate communication, or a resolution.
At this point, I am requesting a full refund. I believe this is a fair and reasonable resolution considering the testing, progress reporting, communication, and follow-up I was promised were not provided. Most disappointing was the way my concerns were handled when I attempted to address these issues directly. I expected a professional conversation and an effort to resolve the situation, not to leave feeling dismissed and degraded.
