I stayed a weekend here visiting friends with small children, this seemed like an excellent place…read moreto rent a home. First, the apartment was spacious and laid out in a user-friendly way. It seemed like an easy place to temporarily live. It also had ample parking outside and a gate to detour non-residents and uninvited guests from sauntering up to you home. The place isn't fenced in so I am unsure of the complete utility of the gate. I couldn't hear the neighbors during my visit which was a problem in any apartment I've lived in or visited. Second, the outside areas were tidy and included paths for biking and walking (important toddler activities) and a pool for residents. The children were able to play safely outside and I wasn't too troubled by the idea of them crossing the street because I was with them but the other residents and guests weren't qualifying for the Indy 500 in the parking lot. If I were looking for a home in or around Columbus, I would give them a good strong look.

The maintenance lady was nice and she did what she could. But the issue did not get done, it didn't…read moreget solved. The air conditioner still doesn't work. So we're stuck in the heat without any air conditioning.

i really enjoyed living here. i felt like maintenance was helpful and so were the office staff. i…read morealso had some great neighbors too!

I would strongly recommend staying far away from this complex. Some of the positive reviews are…read morebecause the online system automatically takes you to Google when you're reviewing a maint. request. I lived here 2 years. Worst experience I've ever had with an apt. What you see online is not what you get. See pics for baseboards, tears in flooring, and broken blinds being taped together with packing tape. Utilities are the most exorbitant I've ever experienced, $450-$650/mo. Steve (mgr) and one of the maintenance men were consistently unprofessional, unhelpful and creepy. They act like you're bothering them if you need assistance. When I signed the lease, Steve told me "I'll be keeping my eye on you." Someone tried to steal my catalytic converter from the parking lot. Twice, maintenance entered my apartment without notice or permission. The 2nd time maintenance entered without notice, he had the audacity to raise his voice at me. I filed a police report because he had a history of harassing me. He also harassed my guest. Steve never told me about or gave me keys to the package mailbox, even after I inquired about a missing package. I only learned about it because the mailman left me a note about my package that had been delivered over a year prior. Waste of money. Maintenance man often yells in the parking lot so loudly you can understand what he's saying from a distance through closed windows. He has no respect for the fact that he's working in and around people's homes. They hang a sign on your door that says 24 HR NOTICE in the afternoon to enter next morning. They have never once given a proper 24 hr notice. Gave less than 24 hrs notice to move our cars to resurface the parking lot, threatening to tow anyone who was still there by 8am Bad neighborhood, too. A man followed me home, parked next to me, and yelled at me from his car calling me ugly-a*s b*tch When we moved in, parts of the linoleum and wooden trim were taped down using clear packing tape. The caulking was poorly done, and when some of it peeled away, I saw they had caulked over black mold, a health hazard The carpet had a foul odor and was noticeably sticky. I had to buy a carpet cleaner and shampoo it several times. The walls and doors were grimy and stained. The trim around the bathroom was falling off, and one of the window blinds didn't work. It took them a month to replace my broken dishwasher. It looks like they purchased the cheapest one. The buttons don't always work and you have to physically lift and move the rack to load/unload. It was not fitted correctly, either. Snow removal is a nightmare. After a storm, they removed snow from the parking lot and put it on the sidewalks. A week later, they took the snow from the sidewalks and put it back in the parking lot. Yes, actually. It made it difficult to enter and exit a parking spot, which is dangerous in such a small, tight lot. You'll see the manager's parking spot shoveled clear with a path to his office, while the handicap spot directly next to it is piled in snow and ice. POOP EVERYWHERE. Both from resident's dogs and from the dozens of ducks and geese who flock to the pond and roam around on the sidewalks. Some people let their dogs roam around without a leash. I saw three different neighbors harm their dogs. One left it chained outside for several hours on a 90degree summer day. Another lifted the dog by its leash and collar, "hanging" it in mid-air to punish it for jumping. Another I saw punch her dog with a closed fist. I had to spend time contacting the authorities. Parking is not good. Maintenance parks their vehicles in the limited tenant parking instead of parking 30 ft away and walking. Landscaping park their trucks behind tenant vehicles so we're blocked in or out for hours. Maintenance has a sign in his van of a machine gun and US flag that says "If you can read this in English thank a veteran." It's inappropriate to have political signage at an apartment complex and it's hostile to people who speak English as a 2nd language. WORST EXPERIENCE. Overpriced, continually raise rent, traffic is loud, no amenities. My new place is the same price but has been recently renovated, in a nice neighborhood, has gym and pool, 1 more bathroom, with professional, respectful management and hardworking maintenance. YOU CAN DO MUCH BETTER THAN SANCTUARY VILLAGE.

The apartments are amazing, we have a two-bedroom one-bath overlooking the lake on the third floor…read more Normally we would pay 900 to 1400 for place like this with amazing view. 35 minutes from Columbus and 10 to Newarks newly renovated down town. The only thing I miss here is the pool at my Arizona Apartment. Apartments could use a renovation but then you would be paying more. Sometimes less is more.

He replaced my faucet, but was suppose to come back Monday to repair the floor he tore up. but as…read moreof yet, he has not.

It was great while I lived there, repairs where done timely, it was perfect for me and my boys.read more

Closed out my maintenance request without a phone call or response. I will probably be one and done…read moreonce my lease is up.

Maintenance has been excellent. We have had to request emergency service and the service has been…read morequick and they did an excellent job taking care of the problem

Jim and Mark have created a great company that has been in business for over 30 years. Patio Room…read moreFactory (PRF) offers sunrooms and decks that are made from the finest materials. They have cut out the middleman and deal directly with manufacturers and quality suppliers. This allows PRF to offer high quality sunrooms and decks at a reasonable price. The Patio Room Factory offers creative solutions and delivers a high quality product. PRF developed and submitted all plans to the county and home owners association, secured the necessary permits from the county, and obtained all approvals from the inspectors. The PRF crew prides themselves on doing the job right! They sweat the details and it shows in their work. Their goal is to satisfy the customer and exceed expectations. I HIGHLY RECOMMEND the Patio Room Factory for your project. I contracted with PRF to modify my existing deck and convert it into a combination sunroom and deck. (Other vendors would only propose to remove and replace the deck with a sunroom, for a much higher price.) PRF did a fabulous job from start to finish. Chris, Steve and Mike removed/replaced the surface of the original deck, leveled and added a subfloor. After building and positioning a gable beam and tying it into my house, they assembled and installed (3) sliding doors, (4) sliding windows, (6) additional fixed window/walls including gable windows, and roof panels which extended beyond the sunroom to cover the adjacent deck. The deck and (2) sets of steps were covered with composite decking for low maintenance. Handrails around the deck and on the steps, and gutters and downspouts completed the exterior work. The vinyl siding, overhang and gutter on the exterior of the kitchen bay door and pushout that was included in the sunroom were replaced with vertical soffit material to update the interior of the sunroom attached to the house. Luxury vinyl plank (LVP) flooring was installed over the subfloor, and a ceiling fan was hung to complete the interior work. Coach lights over the (3) sliding doors added the finishing touch to the project.

Patio Room Factory replaced a 30 year old Florida room for me. It was great experience from start…read moreto finish. They worked with me to insure that I was etting exactly what I wanted. They were patient, responsive and helpful as I had a lot of questions. Demo of the old room and the rebuild couldn't have gone more smoothly. The workmanship and materials are top notch. Highly recommend.

This is by far one of the best places I have ever lived. The staff is friendly, helpful, and…read morecommunicative. The apartments are well-maintained. The area is absolutely gorgeous as well, and very near a number of conveniences like grocery shopping and restaurants, as well as being near a hospital should anything happen.

In Mid November 2023, I started and completed the application process to become an Eastpointe Lakes…read moreresident. I applied for the 1 bedroom 1 bath apartment. I was advised I could get the keys for the apartment on Friday, November 24th, however that date was changed to Wednesday, November 22nd due to the holiday. I arrived November 22nd, in expectation of receipt of my keys. I was advised by the property manager that the lock was corroded and because of the holiday (Thanksgiving), maintenance would not be able to complete the request but on the following Monday, November 27th, the situation would be rectified and I could then receive the keys. I received a call approximately 10 am on November 27th and was advices the approved unit was NOT ready for move-in but would be on December 7th, however a substantially small unit was available and I could come and view it to see if I wanted it. I came to the unit, was dissatisfied with the size and declined the offer for the smaller unit. I was told by a rep, SS that both the deposit (which has been refunded back) I paid & the prorated rent fee(from Nov 22-Dec 1st, in the amount of $241.95) would be returned in 30 days and she apologized perfusely. I have sent three letters emails and made one call and I have yet to receive the prorated rent fee I paid. All emails sent, have gone unanswered. This has been one of the worst & unprofessional transactions I've ever had in my life & I wouldn't recommend anyone do business with this establishment. If I could give this review negative stats, I certainly would. Chazatie Carter W Pearl Burks

I am a current resident and very disappointed about the rodent problem in the complex. The rats…read moreare frequently seen around the dumpsters, near the stairs of the buildings, on the pool deck and in the parking lots -both living and deceased. Repeated calls (often unanswered) and emails to the office have been ignored. This is a health hazard!

DO NOT RENT HERE. Throughout my time here, there were minor issues but nothing crazy. broken gym…read moreequipment that wouldn't get fixed, maintenance taking weeks to respond. Annoying but not horrible. Then it came time for me to leave. Even after I had turned in my notice, I would get daily texts and emails either telling me to resign or demanding why I won't. Obvious AI nonsense but annoying regardless. After I moved out, I got a $400 bill to replace the microwave, which was working completely fine when I left. And I promise you, they are not spending anywhere close to that amount on that microwave. Since then, I have called 3 times and left messages, none of which will be returned. I drove over an hour to speak to them in person, only for the office to be closed despite it being in their office hours due to staffing issues. I contacted Birge & Held and they gave me the email of the regional manager of the area. Yet again, no response. This place is horribly run and should be avoided at all costs.