Red's Heating & Cooling installed HVAC systems in our new home. Improper drain pipe installation caused water damage which they claim they are not responsible for. We moved into our new house on 1/25/2017, in which Red's Heating & Cooling installed both of the HVAC units.
From day one we have had repeated issues with both units, requiring several service calls. We have only been in the home about 3 months. The day we moved in the downstairs heat would not work. They had to come 3 times to finally fix that, weeks apart.
For the upstairs unit they have had to come out 4 times for various issues. This last time, and the crux of my complaint was they did not properly install the drain pipe for water from the unit originally. They mounted the drain pipe in the drain pan with it going UPHILL away from the unit. The overflow switch failed and because the pipe was going uphill the water could not drain.
Because of this water overflowed the drain pan and caused damage to our ceiling below. They came out and rerouted the drain pipe from higher in the unit, bypassing the original drain pipe, but claim there was nothing wrong with the pipe installation and they are not responsible for the damage caused to our ceilings. I would never post a negative review for a company that stands behind it's work. Very disappointed to say the least! read more