I don't even know where to start. My HVAC is only 3 years old and hasn't given us any problem. I…read morecalled Solace to schedule a tune-up. Nothing fancy; just clean and check the unit for the summer. That's when they came to my house and told me that my unit had over five problems, including leaking refrigerant, bad capacitors, electrical work, etc. Funny enough, their first quote was for 8k, which was to "fix these terrible problems." However, they gave me another crazier solution, to get a brand new unit, which was only 2 tons for a small house for 11k. Kid, you not. I went and got a second opinion, and as I suspected, my HVAC connections weren't the prettiest, but had no problems. The other HVAC professional also found out that they only cleaned a portion of the unit, so he installed a new disconnect, re-did my drain line, sealed my flashing, and rewashed my unit for $600 bucks. Do it at your own risk. I have never seen something like this, not even when I used to live in NY they tried to upcharge me like that.

Solace came to look at a problem: a vent was in the wrong place. They quoted a fair price, came…read moreback when they said they would and did an excellent job. Highly recommend!

Great service went above and beyond! He came and did everything he said he would and did extra to…read moremake my old unit as clean as could be. I think that's the cleanest my unit has been since it was new. Highly recommend

From the owner: New Clients Welcome - Call or Text today for a FREE quote at (615) 290-4256! Pinpoint Air…read morespecializes in AC/furnace repair and replacement, duct repair, system maintenance, HVAC for new construction, and remodels. We service all of Springfield, TN and the surrounding areas - For more information email us at pinpointair@gmail.com.

Key points to start:…read more * Lack of Communication between customer and business as well as lack of communication between the employees of said business. * Took months to coordinate. * Received additional billing after the job had been completed for months. * Tried coordinating a second job since I already had a rapport with this business only to be run around for MONTHS. * Currently terrified that after a year or so I will continue to receive bills regarding this job. * Unit functions but not well enough to be happy with the service. First and foremost, this company does not communicate, not with the customers or with each other. WE have two houses that needed HVAC work, so I started with the easiest job. This simple HVAC/Thermostat unit replacement turned into what can only be described as a fever dream of confusion. I received three different quotes on what the job would actually cost. In the end, the amount was a fourth quote and an even higher amount that I had to pay. Again, no extra ductwork or smash-and-grab, just HVAC and Thermostat. The first person and the employee who made me decide to use this company in the first place was someone I knew. This person then left the business a week or two after I decided to use them. That should have been a red flag but I powered through it. I emailed several times after getting the first three quotes with no response. Then I started calling, and every time I got the same response that it was being set up. I had to speak to a different person every single time, to this day, I have no idea who was actually in charge of this as I spoke to so many different people. Cut to almost three months later and we finally have a date for them to come out and replace the system. This was delayed twice before they actually came out and got started. Not so much something I was upset about initially but this speaks to the uncoordinated nature of this business. The installation took a normal amount of time and was with minimal disruption to anyone's day, for that I give them two stars. For the additional run around and charges, they get nothing but this review, well and I guess all my money. The unit itself is in no way regulated by the thermostat, it can say 75 degrees and the house is down under 65. If you raise it then the house gets up to 80 degrees before turning on. I can't call them for fear they will start sending me more bills after the fact. After 6-7 months from the completion of this job and me paying them, I started getting both harassed over the phone from a Caitlin and receiving bills in the mail. I initially laughed it off as spam because that is crazy right? But no, apparently they "forgot" to charge me for something at the time and now came a collecting after all this time. Now this wasn't a small bill, this was $800-900 something like that, It's all such a rage fugue that the more I type this out the angrier I am becoming. Before I got that bill, I had asked for a quote to do a complete install on the other house that has never had any type of HVAC installed. This is the house that I grew up in and currently live in, the other house across the street is where my parents live. The house I live in is a house that was built in the 50's and nobody that ever owned it got around to upgrading as nobody ever lived in it as long as we have(1994-present). Since we aren't generally rich people it never happened, this is a base model house, no upgrades. We are sweltering in the summer and freezing in the winter, that is how I was raised and how I currently live. I have never known what comfort is like, and if you cannot tell from this review, I still don't because I couldn't get a clear quote from these people to save my life! Months and Months of back and forth where every time it was something extra that had to be added on. Months of "oh we forgot", "sorry, missed your call", "oh that's right, this is a NEW install, extra $5000 AND you have to have an electrician come out for another $10k or so) on and on. Then, they just stopped responding to me entirely until I received that bill for the rando charges they "forgot" to charge me for. Do yourself a favor and choose a better-coordinated HVAC company.

The one star is because of a lack of customer care. Key Heating and Cooling installed a new AC unit…read morein our upstairs attic in April 2025. There was a leak in the new condenser which they immediately replaced. No problem. The new unit had noise issues. I could hear a "water" moving, gurgling sound downstairs when the new upstairs unit kicked on. After taking some measurements, and speaking with the manufacturer, they said this was a normal sound and it was because of where the builder had placed our lines. 1. We never experienced this issue with our old unit. 2. The sound kept getting louder. They only followed up with us if we called to remind them. They would not come out and listen to the noise, to help find a solution. In their estimation, our house was cool so all was working. We tried to work with them all summer. (It iss now September.) Finally, my husband did some research (thank you AI) and got up in the attic to determine the source of the sound. He moved the lines around until the sound dissipated. Obviously, this was not a noise due to where our builder placed the lines. The lines simply needed to be adjusted. Their work was fine, their people were great to have in our home, their equipment is fine, but their customer care is lacking.

Called this morning before 9, because my upstairs AC unit was malfunctioning. Came within 30…read moreminutes, diagnosed the problem and repaired it quickly. Didn't mind my hanging out to observe. Showed proof of the problem. Checked my other unit. Again, showed proof of the problem before offering a repair. Very friendly. Highly professional. Excellent service.

From the owner: American Standard, Goodman, Mitsubishi, Pioneerread more

Red's Heating & Cooling installed HVAC systems in our new home. Improper drain pipe installation…read morecaused water damage which they claim they are not responsible for. We moved into our new house on 1/25/2017, in which Red's Heating & Cooling installed both of the HVAC units. From day one we have had repeated issues with both units, requiring several service calls. We have only been in the home about 3 months. The day we moved in the downstairs heat would not work. They had to come 3 times to finally fix that, weeks apart. For the upstairs unit they have had to come out 4 times for various issues. This last time, and the crux of my complaint was they did not properly install the drain pipe for water from the unit originally. They mounted the drain pipe in the drain pan with it going UPHILL away from the unit. The overflow switch failed and because the pipe was going uphill the water could not drain. Because of this water overflowed the drain pan and caused damage to our ceiling below. They came out and rerouted the drain pipe from higher in the unit, bypassing the original drain pipe, but claim there was nothing wrong with the pipe installation and they are not responsible for the damage caused to our ceilings. I would never post a negative review for a company that stands behind it's work. Very disappointed to say the least!

Reds Heating and Colling are very unprofessional and are going to be contacted by my lawyer. They…read morewill start a job and not finish it. Very bad business! So disappointed.

I purchased an HVAC system from Green Street HVAC nearly three years ago for about $18,000--paying…read morealmost $10,000 more than an alternate (unlicensed) quote--only because I was assured parts and labor would be covered and the company would stand behind the install. During a cold front, I requested service (Ref: Estimate #20631848) and asked for basic documentation (contract copy, warranty registration, and a fully itemized estimate with OEM part numbers/MSRP and labor breakdown). The estimate came back over $3,000, with ~$1,700 just for the part, and included a line labeled "Band-Aid." After consulting Service, Inc. (Nashville) and Hiller, I learned "Band-Aid" can function as open-ended billing--i.e., "whatever it takes" after the part is installed, with no clear cap. To verify, I had Service, Inc. review the job. They confirmed in writing that:    *   The part is fully covered under the manufacturer's warranty ($0 to me), and    *   The install is about a 1-hour job, with a labor quote less than half of Green Street's total. In plain terms:    *   I paid a premium (~$18k), nearly $10k more than another bid, for peace of mind (parts + labor assurances).    *   Before a storm, I asked for help and transparency.    *   Green Street quoted $3,000+, including $1,700 for a warranty part that should be $0.    *   Their estimate used "Band-Aid," flagged by two licensed contractors as open-ended/uncapped language.    *   Service, Inc. honored the warranty ($0 part) and quoted a clear, fair price for ~1 hour of work. I support local businesses that do right by their customers--especially when families are relying on heat in bad weather. My experience with Green Street HVAC was unresponsive, non-transparent, and inconsistent with what was promised. If you're considering them, insist--in writing--on:    *   Proof of manufacturer warranty registration (model/serial + confirmation),    *   Written parts coverage terms (what's $0 under warranty), and    *   A fully itemized estimate (OEM part numbers, MSRP/list, exact labor hours & rate; avoid vague "Band-Aid" codes). Date of service request: 10/25 Estimate: #20631848 TL;DR: Green Street quoted $3,000+, including $1,700 for a warranty part and an open-ended "Band-Aid" line. Service, Inc. (Nashville) confirmed the part is $0 under warranty and the job is ~1 hour, at less than half of Green Street's total.

Again, one of my top three bids. Ended up going with another company for price but these guys were…read morevery thirough and orofessional.

WHATEVER YOU DO -- do not use this service. A worker came to fix our A/C unit and de-freeze. They…read moreinitiated the process and were responsible for serving our home. They did not ensure the drainage pan was in place so water damaged 2 floors, including flooding through the kitchen ceiling. No other person had access to this unit for this service or prior services. The owner acknowledged the damage and what caused it. He called and told me they would not service the house any longer and offered no compensation. They did not even offer a free service period. Nothing. The damage is in the thousands $$. The owners name is Cliff Haskins.

Haskins Heating & Cooling was very friendly, courteous and professional. I appreciate their…read morewillingness to tackle my small job and will definitely consider them for future projects!!

Called Lee Company last Friday because the master bedroom electricity shut off. They sent someone…read moreto come look. He was in and out in less than 10 minutes turns out it was just a tripped fuse which I missed my mistake. But they ended up charging us $139 something so little! I asked him to please charge us less that was just too much and he said nope can't do that. Of course we called back, asking to speak to management. They didn't get back to us. 3 more calls later over half a week I finally got a manager to call me back. Said the guy only charged us $60 to flip the switch, the other $79 was a "dispatch fee". Yes I looked at the box and missed the tripped switch I thought I got them all but come on we payed $139 for 10 minutes of work. They refused to refund us anything from their overpriced fees. Best he could was waive some fees on our next call. Spoiler alert there isn't going to be a next call with the way we were treated. Hey Lee Company, don't treat people like this. Just because times are tough doesn't mean you should rob us blind. I feel very much taken advantage of.

Great Service from Lee Company I had a great experience with…read moreLee Company when they came out to service my refrigerator. Joseph P., the appliance professional who handled the visit, quickly diagnosed the issue as a clogged freezer drain line and was able to resolve the problem efficiently. Joseph was clean, courteous, friendly, and highly professional throughout the entire process. I really appreciated how quickly he identified the problem and fixed it, which stopped the leak that had been making its way onto the kitchen floor. I also want to mention that even the person who scheduled the appointment over the phone was very pleasant and easy to work with, which made the entire experience smooth from start to finish. The price was very reasonable considering this was not something I could repair myself, and the peace of mind knowing it was handled properly was well worth it. I would absolutely recommend Lee Company to anyone needing appliance repair or home service work.