Would not recommend. I had a 3 ton AC unit installed. They replaced my old unit with a new one in a different location that was convenient for them. This meant not putting the unit further back in the crawl space but right in the way of my crawl space entrance. This also meant installing a new pad that sits beside my already large and accommodating pad for the units, which also blocks a sprinkler head. The pump/drain installed was put right next to the house so water would drain between the foundation of my house and the pad. That also created a lot of algae buildup. I fixed this myself. Does the unit blow cold air, yes. Is this quality work? Not in the slightest. Despite this experience I called this company out to have my air ducts looked at for potential cleaning. A recommendation was made to have my air ducts cleaned. The quote received referenced systems being cleaned. It was NOT clear when they first came out they would only be doing 1 of 2 systems. I learned this while the work was being done. I reached out to express my frustration that a $1200 duct cleaning was only for 1 of the 2 systems. I received a call back with the technician citing he only looked at one system. The technicians explanation and the quote did not make it clear that only 1 system would be cleaned. Strange too that the odor that triggered this duct cleaning was on the system they installed. I had no issues with the original system that was there for 13 years. I will not only NOT recommend this company, I'll go out of my way to warn others. There are plenty of companies looking to earn peoples business, and I'm glad to give it to them. read more

Covenant Heating & Cooling - The work I did to fix it - Heating & Air Conditioning/HVAC Near Me - Hendersonville, Tennessee

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We had an A/C issue and our normal company couldn't make it out so we called Covenant. We have used them for seasonal maintenance but nothing else. Trip charge was $109 to basically tell us to turn it off and they would be back the next day. Said he couldn't charge the gas because it would just run out. Night of heavy sweating. As they said, they came out the next day and analyzed the issue. $300 for leak detection. Once they found it we were told, even under warranty, it would be $2100. I do not like to get one opinion so I called our normal company. They came right out, found the leak without $300 leak detection and said it would be $800 out the door. In addition he charged it and said it would last us a week and call if we needed him before then. I do give credit to Covenant for coming out but charging us 3 times as much was ridiculous. read more

They were great! Wonderful service, reasonable prices, and actually did not try to oversell me on parts I did not need :) I was so grateful for honest, quality service! read more

I needed help with refitting an intake vent that was incorrectly installed in my floor. The team that came had the right expertise and did a great job. The previous contractor did a amateurish job, and the aluminum needed refitting. In the end, they made it work! Thank you! read more

Covenant Heating and Cooling was contracted to do a service and repair on a home I was buying. It was to be a warrantied service to ensure proper repair for me as the buyer. Per their rep - they do not warranty any work once the home is sold and takes new ownership. DEFINITLEY STAY FAR AWAY from this company. Their work should never be dependent on who owns it. You either do it correctly or you don't - and they obviously did not if I'm already having to call them out. read more

DO NOT DO BUSINESS WITH THESE CROOKS. They will make clerical errors in their office, send someone to your home to conduct services you never asked for, and bill your credit card for them, while you didn't even ask for the services to be completed. They will lie about what was requested, fake a signature, and when you try to dispute it with your credit card, they will deny their error and refuse to reverse the charge. They turn a request for an estimate into work billed that you do not ask for. Apparently, credit cards can not reverse the charge once a crook has your card number on file for former requests. DO NOT TRUST THESE CROOKS. read more

Two new units installed on condo rooftop. Broke 3x after install many weeks without hvac. New smart thermostats not user friendly. V expensive. No compensation offered even after convo with owner. Bad customer service. Look elsewhere. read more

The owner of Covenant contacted me. We talked about what happened. ( i had had some problems with the original work that was done) however i made a mistake by calling another company to fix it. I should have called them back.,but i was afraid to after it not being fixed the first time. The owner personally came out to my house and refunded the money i had paid them. How awesome is that? This company has very good reviews and i can see why. They stand by their work. I very highly recommend this company. P.S. they have some of the friendliest and most professional people working for them. read more

We found and chose this place, because of the positive reviews and had such a great experience we wanted to add our own. Our heater went out during a peak period due to the recent snowstorm, but covenant was still able to send Brandon out same day on a Saturday. We are new home owners and Brandon not only fixed our heater, but he took the time to explain everything thoroughly including give us guidance on what filters to order and how to replace, since that's what triggered the rest of the problems when the heater got to hot. We also felt the price was reasonable, considering the weekend service and fast turnaround. We had such a great experience, we signed up for the twice a year maintenance program. read more

If you want nice folks, except for the smug Matt, to try and sell you things you aren't looking to purchase and don't need anyway, and at 2-3 times the going rate compared with other hvac companies, then, by all means, call Covenant Heating & Air of Hendersonville. Oh, and in case I failed to mention it, Matt is a particularly smug individual who is not above spouting erroneous information in order to make a sell for unwanted, and/or unnecessary services or purchases. Not cool, Matt ... and perhaps when speaking with a customer you should take off your Maui Jim sunglasses (although, I imagine your lies are indeed too glaring for most individual). read more

It took me an inordinate amount of time to find a decent HVAC service company in the Nashville/Middle TN area. I seriously went through several companies before finding these folks--companies that would not show up when scheduled, wouldn't return calls, or would send technicians out to do work who had no idea what they were doing. I'm no HVAC expert (otherwise I wouldn't hire someone to do the work for me) but I was having to load up manuals and pages online to show the techs what to do to fix my problem! Anyway, I found Covenant and they've been out to my house several times over the past couple of years, occasionally to fix an issue but more often than not to perform annual upkeep that SAVES ME MONEY. Every tech that's been out has been friendly, knowledgeable, and fast. They show up when they say they will, work with you on YOUR schedule, and charge you VERY REASONABLY. I recommend Covenant to anyone in the area that needs residential or commercial HVAC service. read more

They're a good solid honest reliable company. That comes at a price. I would call them for maintenance and repair but maybe not replace.

I was poised to leave a 5 star review for this company because they were able to come out (for $129 fee) on a holiday weekend when everyone else was closed and our hvac was out with 100 degree weather. Alex told my hubby that our compressor was out on our 3 year old unit and that whole the part would be covered under warranty, the Freon and labor of 6 to 8 hours would run us about $2000 and they could get the part on Tuesday. We got a second opinion on Tuesday morning and they told us it would be approximately $1300 for the repair $250 of which would be for the new compressor under warranty. We decided to go with the less expensive option at first and then decided since Covenant could come out on Wednesday and it is just getting hotter that we would call Covenant back. The tech came on Wednesday afternoon and was here for approximately 2 hours from 1:20 to 3:20pm. He showed me an invoice for 1992.64. The problem is that all of the cost was now for the part that is under warranty with no charge for labor, about $470 for Freon and the remainder for the compressor. Why has this Christian based company decided to charge us for a part that was under warranty? read more

Just an update on a prior very positive review of Covenant H and C. Our new and very good system has had a glitch...AC shut down for unknown reason on hot days. Not good! Called Covenant and Brandon was sent out promptly. Very knowledgeable and(as or today 8/29..everything is working well as usual). Very responsive folks and they back up their product and wife and dog(Max with fur) are very happy again. Thank You Brandon for your diligent and timely hard work to fix our "glitch"....Covenant gets an "A" for doing the job quickly and well. read more

Came out the same day and quickly identified the problem with our AC condenser unit. After showing me the problem, tech gave me the option to fix it myself (which would have cheaper) or have them do it. I had the expert tech take care it and the problem was fixed right away. Very happy with the service and will use them again. read more

Covenant really came through for me after a stressful three days of heat and a broken AC. The team was very responsive and dealt with all my issues in a timely and professional manner. Would recommend them!!! read more

After literally being scammed by two other companies, I was fortunate enough to find Jonathan Bibb and Covenant Heating and Cooling. Along with an excellent team, Jonathan is a man of impeccable integrity. He is hands-on, does exactly what he says he will do, and then stands behind the finished product. He recently installed a new 2.5 ton HVAC system for me, and I could not be more pleased. If I had written the script on how I wanted this to go, I could not have written it better. Thank you Jonathan. You have a customer for life. read more

Just bought a new home and needed to have the entire HVAC system replaced. Got bids from several recommended contractors and decided to go forward with Covenant. We were VERY impressed with their process and transparency. They explained all the options and pricing and recommended ways we could save. Installation went off without any issues and the unit works great. Everyone was been a pleasure to work with and the company truly strives to provide and amazing customer experience. Highly recommend. read more

So glad I took some time to read the Yelp reviews for heating and air companies. When I read Covenant's reviews I was impressed. We interviewed three companies and chose Covenant because of the thorough initial visit with Matt. We were so impressed with every aspect of their work. Then, we received fresh baked goodies and a check for the scrap metal they received from our old unit. Wow! They could have kept that and we would have never known. Luckily, I was able to give that to a needy person that stands at one of our neighborhood corners. God blesses and we have to bless others. I highly recommend Covenant! read more

After seeing the Positive reviews about this company I decided to give them a call as my Heat exchange has rust spots, along with a Freon leak and would need to be retrofitted with the new Type of Refrigerant in the coming years Which overall Made replacing the Unit more advantageous then the long list of repairs. I had read reviews about several different types of HVACs and had really decided on American Standard which is the brand they carry. He was also able to give me a 10 year warranty on Parts, labor, on the American Standard which put me at ease as a big worry would be spending this type of money only to have a problem shortly down the road. They were able to come very quickly and took measurements and decided that I needed a 2 ton 14 seer unit. when I asked about how quickly they could have it installed he then told me how is tomorrow. They showed up Bright and Early the next day. They had 3 very professional competent employees at my house they were able to load and unload the unit in a very timely manner. They checked the duct work and as I had suspected one duct had become dislodged and they fixed it. They changed out the wires and painted my gas line and made it look Top notch going above and beyond then just putting a new unit in the place of the old unit/ They also cleaned up after themselves they were a good company and I will use them again. read more

Covenant Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Hendersonville, Tennessee

We are moving from Texas to Tennessee and are considering purchasing a "fixer upper" home. Having limited knowledge of the area and no ability to check things myself I reached out to Covenant Heating and Cooling to see if they could check the house's HVAC system before we make an offer. I received a call back within hours of completing the online contact form. ELVIS was the technician they sent and he did a very thorough job. Our realtor was on scene and worked very well with ELVIS. I cannot say enough how impressed I am with a company who would send out a technician to a home WE DIDNT EVEN OWN YET. Most impressive was the fact that they DID NOT CHARGE ME ONE PENNY to do this service. Clearly, regardless of what house we choose Covenant has a customer for sure. Thank you for being so friendly and supportive to our family. read more

Well, they seem to be really nice, but they were going to charge me over a thousand dollars to replace a part that cost $115, and took barely an hower to replace. I'm not sure what fair prices are, but this can't be it. talked To another technician who said it should not have cost even half of that. they may be exactly what you need, but unless you're made of money you should shop around. I gave them a star because their employee was first class. read more

Covenant was very helpful in replacing the ductwork and a mini-split system at our home as a result of recent flooding in Brentwood. Chris, the site leader, and his team were helpful and friendly during the process. They found a crimped Freon line on the original mini-split install that answered a long standing question of why it would not work properly. They installed three Nest thermostat units to improve our efficiency. Overall we feel like we are in much better shape following a challenging situation. Thanks for the cookies too! read more

Covenant Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Hendersonville, Tennessee

Our HVAC system was almost 16 years old and was knocking on death's doorstep. They were very professional and didn't mind my little dog bothering them while they worked (my dog is overly friendly). They came right on time and finished in just a few hours. They quoted us fairly and offered a great warranty. I will use them for all my future hvac needs! read more

Chris came out to our house. He told me our heating unit was the oldest he has seen in a long time, but that nothing was wrong with it... someone had switched the gas off and that is why the heat was out. He could have told me I needed a new one, charged me thousands of dollars, and I would have believed him (it is after all very old), but he did not. Totally impressed by the work, kindness, honesty, and friendliness. We've found our heat and air guys for life! read more

Jeffrey, from Covenant Heating and Cooling, came out yesterday and did a fantastic job servicing and fixing my Geothermal/Bosh heating and cooling system. Jeffrey is very conscientious and I have complete confidence in his work. The reason I do is because he worked diligently to cover all the points of servicing my unit and he discovered some things which could have caused more expensive problems if they were not caught. You know when someone cares like it was their own system. This is how Jeffrey treated mine. He is very professional and personable at the same time. This is the second technician I have used from Covenant. The other fellow - who I swore would be the only technician I would let work on my system - had moved so they sent Jeffrey out. Now Jeffrey is the only technician I will let work on my system. I don't know how Covenant does it but they manage to find and hire top-notch technicians who are really great people too. I love Covenant - a company I have faith in and can trust. Thanks Jeffrey and Covenant for taking such good care of me and my system. Sue M. read more

This is the third time using Covenant Heating and Cooling. They are always prompt and amazing with communication. They continue to go above and beyond with their customer service. I have never felt pressured or taken advantage with the techs regarding the work that is being quoted to me. They have fair pricing and do quality work, always providing information so you can really understand the problem with your system. SOOO refreshing this day and age to have a company operate with such amazing customer service and moral values. While I hope to not have to call them back for a long time, if I have any problems with my system in the future, they will for sure be who I call! read more

This is my first purchased home and Chris literally walked into chaos. I was in the process of installing new floors and my house was a disaster. Even though he had terrible news (a costly repair in my future), I felt better talking to him. He was professional, but kind and fun in a way I didn't expect. As a girl who tries really hard to do home maintenance herself, I've had mixed experiences talking with repair technicians and often get stubborn or defensive when I feel someone is pushing me to decide something. But Chris definitely has a gift for making people relax and talk honestly. I felt able to ask questions without fear I was being swindled or patronized, and he explained it so well I understood even with zero background knowledge on AC Units. He gave me my options without trying to push me in a specific direction. Before he left he even said he'd pray for my hand (I broke a knuckle with a hammer yesterday) - what a genuine and trustworthy guy. I liked him a lot! read more

Had 3 visits from different folks at Covenant over the span of a week getting our HVAC system replaced. Everyone there showed great customer service and explained everything extremely well in layman terms. Felt like we got a fair price for everything and they seem to really take care of their customers. read more

I could not have been more pleased with the service I received from Covenant Heating and Cooling. I contacted them via their website on a Wednesday afternoon and someone from the office called me within minutes to set up an appointment. Because our AC unit was completely out, they said they would try to fit me in that day, but it would be late, between 8-10. Imagine my surprise when they called at 5 and said they were on their way. Unfortunately, the problem could not be fixed that day, but the technician followed up the next morning by checking to make sure our unit was still under warranty and letting us know. The AC manufacturer said the part would not be available for at least a week, but they found it someplace and a repairman was out first thing Friday morning. Both technicians were polite and competent, as was the receptionist. It is rare to find a company that follows through and does exactly what they say they will do. I will definitely use Covenant again, and will recommend them to all my friends. read more

They did a great job! Found the issue and installed a new unit all in the same day. Just 3 days before Christmas. Excellent service!

We had a terrible experience with Covenant. We hired them to install a tankless water heater and after several weeks of it not working properly, we eventually had to hire someone else in order to get it working properly. They kept telling us it was the heater so after several conversations with Rinnai we finally hired someone else and they had it working in a day! They offered us no discount or refund despite the fact the job was not done properly. It slowed down our renovation and cost us lots of money! read more

I have used Covenant for a few different jobs. They have always done fantastic work. One job was a complete change to my HVAC system from a propane-powered system to geothermal. They did a wonderful job with little disturbance to my life. I highly recommend Covenant. Tell Jonathan and Stacey I said hello. read more

Excellent service, genuine and very courteous. Excellent in explaining in layman's terms what's going on with the HVAC system when there's a question or problem. Ann, the receptionist/scheduler, is a jewel! Ryan, the technician who came out today for the semi-annual maintenance check-up, was very thorough. The semi-annual maintenance plan is worth every cent! A very good investment! We have been very pleased with Covenant Heating and Cooling's service and look forward to continue working with them! Tremendous Job!!! Keep up the good work! read more

I want to let everyone know that this company goes above and beyond. We had gotten an estimate from them on replacing a central unit on a house we were purchasing. The quote was excellent We told them that we would like to get it in as soon as we closed (this was in Feb) so that we could start working on the house to be able to move in asap. They said that they would try to be there by the following day if we let them know in advance. Well I contacted them and let them know the closing date that was scheduled and as we all know things like that can change - so I told them I would call when we closed to let them know for sure. So on closing day after all papers were signed I gave them a call and let them know . Hoping that we could be put on schedule with in the next day or 2. Well they beat us to the house! LOL I'm sure they can't akways be that speedy but I'm sure they try. They really surprised us- it was service above and beyond! They also cleaned our duct work and checked all of the ducts out for us at a very reasonable rate! Johnathan and his team ROCK!!!! read more

Honest company, excellent service, 24/7, very nice techs, aren't high pressure, have deals and discounts, having a 'membership' is worth it! They honored my warranty that the previous company would not (the ones who installed my unit). They give a timeframe that they'll arrive that is within a couple hours or so, not the 'Sometime between 8am and 9pm' kind of thing, then they call when they finish with the job before you to see if you are ready for them to show up. Gives you time to run home if you aren't there. My only complaint is that they weren't in business yet when I replaced my unit 10 years ago! read more

I have used Covenant for several jobs and have been very satisfied. They arrived on time, did the jobs, were polite and cleaned up after themselves read more