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    Brock Heating and Air

    4.5 (2 reviews)
    Open 8:00 am - 8:00 pm

    Services - Brock Heating and Air

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    5 years ago

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    Green Street HVAC

    Green Street HVAC

    (2 reviews)

    I purchased an HVAC system from Green Street HVAC nearly three years ago for about $18,000--paying…read morealmost $10,000 more than an alternate (unlicensed) quote--only because I was assured parts and labor would be covered and the company would stand behind the install. During a cold front, I requested service (Ref: Estimate #20631848) and asked for basic documentation (contract copy, warranty registration, and a fully itemized estimate with OEM part numbers/MSRP and labor breakdown). The estimate came back over $3,000, with ~$1,700 just for the part, and included a line labeled "Band-Aid." After consulting Service, Inc. (Nashville) and Hiller, I learned "Band-Aid" can function as open-ended billing--i.e., "whatever it takes" after the part is installed, with no clear cap. To verify, I had Service, Inc. review the job. They confirmed in writing that:    *   The part is fully covered under the manufacturer's warranty ($0 to me), and    *   The install is about a 1-hour job, with a labor quote less than half of Green Street's total. In plain terms:    *   I paid a premium (~$18k), nearly $10k more than another bid, for peace of mind (parts + labor assurances).    *   Before a storm, I asked for help and transparency.    *   Green Street quoted $3,000+, including $1,700 for a warranty part that should be $0.    *   Their estimate used "Band-Aid," flagged by two licensed contractors as open-ended/uncapped language.    *   Service, Inc. honored the warranty ($0 part) and quoted a clear, fair price for ~1 hour of work. I support local businesses that do right by their customers--especially when families are relying on heat in bad weather. My experience with Green Street HVAC was unresponsive, non-transparent, and inconsistent with what was promised. If you're considering them, insist--in writing--on:    *   Proof of manufacturer warranty registration (model/serial + confirmation),    *   Written parts coverage terms (what's $0 under warranty), and    *   A fully itemized estimate (OEM part numbers, MSRP/list, exact labor hours & rate; avoid vague "Band-Aid" codes). Date of service request: 10/25 Estimate: #20631848 TL;DR: Green Street quoted $3,000+, including $1,700 for a warranty part and an open-ended "Band-Aid" line. Service, Inc. (Nashville) confirmed the part is $0 under warranty and the job is ~1 hour, at less than half of Green Street's total.

    Again, one of my top three bids. Ended up going with another company for price but these guys were…read morevery thirough and orofessional.

    Lee Company

    Lee Company

    (25 reviews)

    Called Lee Company last Friday because the master bedroom electricity shut off. They sent someone…read moreto come look. He was in and out in less than 10 minutes turns out it was just a tripped fuse which I missed my mistake. But they ended up charging us $139 something so little! I asked him to please charge us less that was just too much and he said nope can't do that. Of course we called back, asking to speak to management. They didn't get back to us. 3 more calls later over half a week I finally got a manager to call me back. Said the guy only charged us $60 to flip the switch, the other $79 was a "dispatch fee". Yes I looked at the box and missed the tripped switch I thought I got them all but come on we payed $139 for 10 minutes of work. They refused to refund us anything from their overpriced fees. Best he could was waive some fees on our next call. Spoiler alert there isn't going to be a next call with the way we were treated. Hey Lee Company, don't treat people like this. Just because times are tough doesn't mean you should rob us blind. I feel very much taken advantage of.

    Great Service from Lee Company I had a great experience with…read moreLee Company when they came out to service my refrigerator. Joseph P., the appliance professional who handled the visit, quickly diagnosed the issue as a clogged freezer drain line and was able to resolve the problem efficiently. Joseph was clean, courteous, friendly, and highly professional throughout the entire process. I really appreciated how quickly he identified the problem and fixed it, which stopped the leak that had been making its way onto the kitchen floor. I also want to mention that even the person who scheduled the appointment over the phone was very pleasant and easy to work with, which made the entire experience smooth from start to finish. The price was very reasonable considering this was not something I could repair myself, and the peace of mind knowing it was handled properly was well worth it. I would absolutely recommend Lee Company to anyone needing appliance repair or home service work.

    Brock Heating and Air - hvac - Updated May 2026

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