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William Tyler’s HVAC

5.0 (1 review)
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Services - William Tyler’s HVAC

HVAC installation or replacement

HVAC system repair

HVAC system maintenance

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1 year ago

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Tyler B.

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Green Street HVAC

Green Street HVAC

3.0
(2 reviews)

I purchased an HVAC system from Green Street HVAC nearly three years ago for about $18,000--paying…read morealmost $10,000 more than an alternate (unlicensed) quote--only because I was assured parts and labor would be covered and the company would stand behind the install. During a cold front, I requested service (Ref: Estimate #20631848) and asked for basic documentation (contract copy, warranty registration, and a fully itemized estimate with OEM part numbers/MSRP and labor breakdown). The estimate came back over $3,000, with ~$1,700 just for the part, and included a line labeled "Band-Aid." After consulting Service, Inc. (Nashville) and Hiller, I learned "Band-Aid" can function as open-ended billing--i.e., "whatever it takes" after the part is installed, with no clear cap. To verify, I had Service, Inc. review the job. They confirmed in writing that:    *   The part is fully covered under the manufacturer's warranty ($0 to me), and    *   The install is about a 1-hour job, with a labor quote less than half of Green Street's total. In plain terms:    *   I paid a premium (~$18k), nearly $10k more than another bid, for peace of mind (parts + labor assurances).    *   Before a storm, I asked for help and transparency.    *   Green Street quoted $3,000+, including $1,700 for a warranty part that should be $0.    *   Their estimate used "Band-Aid," flagged by two licensed contractors as open-ended/uncapped language.    *   Service, Inc. honored the warranty ($0 part) and quoted a clear, fair price for ~1 hour of work. I support local businesses that do right by their customers--especially when families are relying on heat in bad weather. My experience with Green Street HVAC was unresponsive, non-transparent, and inconsistent with what was promised. If you're considering them, insist--in writing--on:    *   Proof of manufacturer warranty registration (model/serial + confirmation),    *   Written parts coverage terms (what's $0 under warranty), and    *   A fully itemized estimate (OEM part numbers, MSRP/list, exact labor hours & rate; avoid vague "Band-Aid" codes). Date of service request: 10/25 Estimate: #20631848 TL;DR: Green Street quoted $3,000+, including $1,700 for a warranty part and an open-ended "Band-Aid" line. Service, Inc. (Nashville) confirmed the part is $0 under warranty and the job is ~1 hour, at less than half of Green Street's total.

Again, one of my top three bids. Ended up going with another company for price but these guys were…read morevery thirough and orofessional.

Lee Company

Lee Company

3.9
(25 reviews)

Called Lee Company last Friday because the master bedroom electricity shut off. They sent someone…read moreto come look. He was in and out in less than 10 minutes turns out it was just a tripped fuse which I missed my mistake. But they ended up charging us $139 something so little! I asked him to please charge us less that was just too much and he said nope can't do that. Of course we called back, asking to speak to management. They didn't get back to us. 3 more calls later over half a week I finally got a manager to call me back. Said the guy only charged us $60 to flip the switch, the other $79 was a "dispatch fee". Yes I looked at the box and missed the tripped switch I thought I got them all but come on we payed $139 for 10 minutes of work. They refused to refund us anything from their overpriced fees. Best he could was waive some fees on our next call. Spoiler alert there isn't going to be a next call with the way we were treated. Hey Lee Company, don't treat people like this. Just because times are tough doesn't mean you should rob us blind. I feel very much taken advantage of.

Had Merritt on Oct. 23,2025 to perform our annual Plumbing Check. From the moment he arrived, he…read moreexplained everything and he was 100% on the check list. Professional and Very Experienced. I highly recommend Lee Company and use them for everything they do. Sign on for their services if you haven't already. Very reliable and responsible company.

William Tyler’s HVAC - hvac - Updated July 2026

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