Great service and response! They came in to install a new unit for the upstairs. Not only were…read morethese guys professional, they were respectful and gave helpful tips on best practice maintenance! I was impressed with their lead guy Larry and the way he ran his small crew. They cleaned up after themselves and made sure we knew what to expect every step of the way. Just yesterday, their work was final inspected and passed with no issues. I'd recommend Mainstream to anyone who needs HVAC work done!! And ask for Larry! He is the bomb!

Beware of this business. It was only after disputing the credit card charges that they completed…read morethe system in the new home I'm building. The owner enjoys placing blame on his customers. Their employees lack the training, skills, and company support to do their jobs. My system was recently completed and this morning it failed. The reason is it failed was it was not installed correctly. The owner will come on here and try and blame me for all the issues and you're free to figure out who's lying and who's telling the truth? And if you want to talk to me or see the horrific job they did please feel free to contact me. This company did a horrible job and has no clue what customer service means or customer satisfaction. Looks very much like they're going out of business so please do your diligence before signing a contract with Mainstream. Darryl Pater (owner of Mainstream) will respond to this and tell you this was all my fault. Believe who you will but his word is worthless and his moral compass seems broken. Frank Stewart is the only employee he has that is a man of his word and actually cares about the customer. I support small businesses wholeheartedly but this guy doesn't deserve to be in business any longer

Our one A/C units went out and they where very quick to respond and fixed the problem. The repair…read moreman even said the part was under warranty and the only fee was the labor. Very reasonable price. Will use them again if needed.

Requested maintenance inspection/cleaning of our AC/Heating units. Josh and Tim arrived on time…read moreand started right up! They were Fast - Efficient and really nice guys! Did more than I expected and discussed an area that would need attention in the future...no pressure. We will now have them out yearly...at this price it's crazy not to plan ahead. A quality job. Thank you very much jc

The Lee Company has a great deal of makeup work to do to retrieve their reputation with me. After…read moreputting my faith in them, becoming a subscriber and using them for plumbing help, I have had the following experience: I had a shower that was not draining and we called the Lee Company to come and check it. The initial two technicians who came were very nice, very honest and gave us a fair price for the repair. All that remained was for a person to come and complete the tile work. We were promised and set up an appointment days in advance to have the technician come at 8 AM. I received a call about 10 AM saying they had had a problem with the truck and had to take it back for repair. Understandable. However, at 1 PM still no one had come and no one had called. When my wife called to check, someone said that they had come to the gate of our gated community and did not receive any notice so they went away. They did not try to call me, the gate automatically caused my phone. Being in the hospital, I had nothing to do but answer a phone.. They did not try to call my wife. I am in the hospital having to deal with this stress. I had canceled my subscription with Lee Company once before, due to a concern over high pricing of parts that could be found at 1/3 the price.. This company, and these technicians knew of the predicament my wife and I were in. They did little to make things right. Consequently, the technician is now supposed to come the next day. Never mind that my wife had rearranged her life so that she could come tend to me at the hospital but other things as well so that she could be present when they arrived. This is typical of a fly-by-night company not someone with the reputation that Lee Company supposedly enjoys. Even if you reconfirm appointments, sometimes they don't come and they don't call.

Scheduled an appointment online with this Lee Company to get help with my heating system…read more Appointment was scheduled between 8-10am. Called at 9am to verify tech is coming. Was told absolutely. It's 1:05pm and still no tech. Called and now being told it's been rescheduled for two days out. No phone, no text. Just 5 hours of wasted time. I'd get any other company besides this one. You'll be wasting your time with Lee Company.

I was very skeptical having a business help and possibly rip me off or not care but boy was I…read morewrong. These two amazing men came into my home and were the most customer service oriented, personable people I have ever met. Dylan was my tech and he was so sweet and kind. Very knowledgeable and I trusted every word he said. He got along with me and my father and we had a marvelous time talking about the goods and bad. We shared life stories and built a relationship. Matt followed and assisted with pricing options. He was genuinely sweet and cared about my home and comfort. We went thru options and shared a few laughs in the kitchen. This business was amazing. From the first customer service phone call to the actual service itself. I would recommend 100 times again. Thank you!!

Be careful when using One Hour heating and cooling. I have the service plan and never had a problem…read moreuntil now. I'm guessing it's new management. They came out to service my unit and came in my house to show me pictures of MOLD building up in side the unit. They tried to sell me another service that was way over a thousand dollars. And then had another service that was six thousand dollars to clean the MOLD out of my duct work. Sounds like a MONEY GRAB to me. And told me this MOLD inside the unit was not covered in my plan. I thought its a service plan to check and Clean the unit. The wires and blower have so much MOLD building up there's not much telling what I'm BREATHING IN. The pictures of the MOLD are very bad and GROSS. So be careful choosing any service plans they have or even a heating and cooling provider.

Very efficient. He tells you up front what he is going to and doesn't try to upsell to you. Very…read morecareful to respect our property. Honors the appointment time and advises of expected arrival time. Highly recommend West.

Our HVAC system went out in the middle of August on a Saturday. I contacted several places and Ted…read moreWest was the only person to contact me back on that time and he also gave me a quote on the phone. He also was the best price out there by $1500. They also were very courteous and polite. The swapped out my system in 2-3 hours. Thank you Ted West and your staff.

Absolute best experience I have had with any contractor. Same day service, very knowledgeable and…read morethorough. Others stated I needed either a 3k repair or total replacement. Mr Shinton fixed it for $300, and he did not mind educating me along the way! Clarksville

Go with this guy. One of the two 'big' companies quoted $3500 for a HVAC repair. JW quoted $2000…read morebut dug further into the job and found a major component was not needed. Final cost $1050. Runs just fine now. Beware high prices and lazy diagnosis.

Take insurance claims or at least be informative of your lack of service in the beginning of…read moreconversations

This company shows genuine interest in their customers. When I first called them, they were fast…read morewith solid answers, they were interested in me as their customer and they were very prompt getting out to my home to go over every detail of my install, and explain what equipment was best. If you have not had a new HVAC system installed in your home, you won't believe how expensive the system can be, it's mind boggling, literally. I received pricing up to $18,000.00 for a simple 3 ton HVAC system. These folks are total professionals and I don't hesitate to let everyone know, without knowing what other HVAC people quoted me, they were not only competitive, they beat every other HVAC contractor hands down, not by hundreds, but thousands of dollars, so let me save you lots and lots of leg work and hours of telephone calls, Southern AIR Solutions has the correct Rheem system for you and you WILL NOT be taken advantage of, as so many in Bowling Green were willing to do, as evidenced by their system pricing. Bob H

Our ac went out in the middle of the night and we called Philip and he came right over and fixed it…read morehe keeps parts on his truck so it was a fast fix very impressive thank you Philip your the best

Reached out to Keck's Home Improvement on Yelp and Philip was able to come to our house within a…read morefew hours of us reaching out for help when our HVAC was not providing enough heat. He braved snowy roads and cold temperatures, got the job done in an hour or so, and plans to come back out again when it warms up to double check the system. Excellent service!

I've used Affordable Aire on my home and rental home. They are fair, honest, reasonably priced, and…read morestand behind their work. On one of our units the compressor was leaking coolant, we thought we needed a new AC system. Tad said let's try the sealant first before spending a lot of money on replacement. So far everything's great and we're not out a ton of money.

These guys are really a stand up outfit. Came day of the call to check out an AC unit that had…read morestopped working. Turns out it had froze over and needed to dethaw before they could do any work so did not charge me a service charge since they couldn't do anything that day. Promptly returning the next day the made sure I knew exactly what was going on and what my options were for correcting the situation. Responsive and polite is the name of the game for these guys and they know what they are doing.