Beware! These people stole my Porsche! they used Dutchess Towing to do so and now they merged the business. I had to report them to Attorney General, County Executive and other government entities. They work with civil court and will try to steal your vehicle. Report them to the end. I am still trying to get my Porsche back and will. Even an illegal title removing the lien holder was done. The tactic was to provide me with a bill which was excessively high, never gave me the breakdown as to how they derived to said amount - illegal tactic! They used to be Bobby Towing which were sued by the Attorney General, they renamed to Dutchess Towing, now they are all operating as Redl Towing. Fraudulent company - BEWARE!!!!! read more

First experience with my car leaving me stranded an hour plus from home. Obviously never a fun situation to take part in. After a quick AAA call, Redl's front desk immediately called and scheduled a service tow to come save me. 15 minutes later I had a flat bed in front of me and a top notch operator Eric that wanted nothing more but to get my car back home. I can honestly say I felt confident that Eric would take care of my sport car under his watch. His team answered all of my questions and made sure a game plan was put together. Throughout my career I've been taught that customer service is everything. If I could provide 6 stars to this review I certainly would. Personal, professional and detail oriented. Couldn't ask for a better service. Thank you Redl's Towing read more

Redl's Towing - Flatbed Rescue - Towing Near Me - Poughkeepsie, New York

Truly honest people. Got to my tow in a heartbeat! Gonna miss them They will point you towards the right direction. When your introuble.

Matthew from Redl's towing showed up in about 20 minutes even though the Hyundai roadside assistance service told me it would be approximately an hour. He hopped out of the truck, took my info, jacked up my car, changed my tire and was done within 10 minutes! He was 100% careful with my vehicle and 100% respectful. If Matthew is any indication, I would recommend this company 100 times out of 100! read more

If you are EVER in need of a tow in Dutchess County look no further!! This team is polished, professional and most of all, courteous and kind!! Just the qualities dreamed of when you're in trouble on the road and need to get your vehicle to the "fixer" fast!! This company is prompt, the come quickly and take care of EVERYTHING!! I would NOT use anyone else. If you're lucky enough to get Kyle as your driver you can sit back and relax!! He's a great guy with a firm handshake and a friendly smile. I have full confidence my car will get where it needs to go sa Thank youuuuuuu!!!!! I hope I never need a tow again, but if I do, I have you in speed dial!!! HIGHLY RECOMMENDED!! read more

Redl's towing is amazing! I had the pleasure of meeting one of the drivers while being stuck in an unfortunate situation. He came out and helped me when he didn't have to. Thank you again!! read more

They had to tow my sons car cause he did not know that his license was suspended the day before, This was on a Saturday they towed the car exactly 1.7 miles, it was only 12:00 and we were told that we can not pick up the vehicle till Monday this way they can charge storage for 3 days, total cost was $437.00 and CASH ONLY. will never recommend them to ANYONE . This is BS they could have waved the storage fee since they were not open to give us the car back. And cash only. So much for trying to help some one out. Stay away if you can. I could of had the car towed by another company for $100.00. But we had no choice cause they were next on the Trooper list. read more

Late last year Geico approved my claim against Redl's. They had rejected it at first when they had an investigator who did a poor job. See my previous posts. I kept calling Geico and asking them to measure the area of the tow truck that damaged my car and the damage done to my car to see if they match. Geico said that Redl did not respond to their many calls to do the measurements. However, Redl kept responding to paid jobs from Geico. I hope that Redl has stopped the practice that did damage to my car. See the attached photos showing that Geico approved my claim read more

Redl's Towing - Claim approved by Geico as no fault of mine. - Towing Near Me - Poughkeepsie, New York

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My son recently had a problem with his tire. I am out of state and he called us and was frantic. I contacted Redl's Towing. Eric arrived within 15 minutes, resolved the problem and got him back on the road all at no charge. It's rare in this day and age to find such kindness. I'm totally overwhelmed. Thank you, Eric! I would highly recommend Redl's Towing! Dennis Delahoyde read more

Hi my name is Connie and this past Saturday I got a flat tire while driving in Poughkeepsie, NY and at first a Poughkeepsie police officer stop to help me. His name was Officer Joe Murry and he was the kindest and most helpful police officer ever. He took care of me and my car and made me feel so safe. He called REDL'S TOWING who also came to my rescue within five minute. The young man's name from the towing company was Greg and I can't say enough nice things about him. He right away took care of everything and changed my flat tire and told me not to worry and to just sit in the car and stay warm. Let me tell you Greg was such a pro and he also made me feel so safe. Afterwards both him and the police officer told me where I could go to get a new tire and they couldn't of been more patient with me and more sweet, they were absolutely the most kindest and professional men ever. I even tried my best to tip Greg and Officer Joe but neither one of them would take any money from me. I can't tell you how scared I was when I got my flat tire being I was alone in the car but when these two incredible men stopped and helped me it was like someone sent these two angels to me. I just want to say if you're ever stuck and you need a towing company I would definitely recommend using REDL'S TOWING 1-845-452-8686 you will not be disappointed with their service and especially if Greg comes and helps you. I also would like to say with all the craziness that's going on in this world we should definitely appreciate and realize how lucky we are to have such great police officers out there who really care about helping people. I can't say enough about the Poughkeepsie police department and Officer Joe Murry and how much he helped me. I would just like to thank both of those young men and let every one know that there's still real gentlemen out there and kind and caring people. read more

If I was allowed to use another towing company off the Taconic I would. They were nasty on the phone and in person. I went there the next day to get my car and there was no bill ready, I left my name & number and no one ever called me. Three days later I got in touch with them, still no bill and he was verbally abusive to me. I believe that if I hadn't gone to the Troopers barracks to speak with someone in charge I would have had to pay storage fees on top of the towing fees ($175+tax, for 5 miles). Even after I had gotten it straightened out with the Sargent I spoke with he, the owner of the company, was even more so verbally abusive. I would rather push my car than ever have them tow any of my vehicles ever again. Better Business Bureau has been called. read more

Greg with Redl's Towing came very quickly & towed us home to Somers from Poughkeepsie. He was professional, drove safely & had a very pleasant personality. read more

I had an accident with another drivers in Poughkeepsie. I had called my insurance company who sent Redl's. The driver arrived fast and was very nice. The thing I did not like was the driver was using a cell phone while driving and was not wearing a seatbelt, also they billed my auto insurance when I had used urgent.ly. I would not use the company again. And urge others not to either. read more

very expensive and the towing guy was very rude charged me $479 for towing and one day storage not recommende!

Stuck out on the Taconic Parkway, hundred of miles away from home, the miracle of meeting great people who actually care to help can happen. Redl's Towing was part of the team that eventually got us back on the road and basically, saved us from what could have been a bad experience. A shoutout to Greg, the tow driver, who knew the state trooper who initially came to our rescue and to Hudson Valley BMW who fixed our car on the Friday afternoon before Labor Day. He knew what he was doing efficiently and effectively. Good company in the cab ride to the dealer, too! God bless Redl's! read more

So glad my roadside service sent Greg from Redl's Towing! After being stuck with a damaged tire and dealing with one gas station that wouldn't help (even though they clearly could have), then a rude Mobil employee who wouldn't give the address of the station so that I could get roadside assistance (heckling me for $2.00) it was a relief to see Greg's face, totally positive and happy to help!!! Thank you so much Greg read more

Eric came to pick up my motorcycle with a flat tire on the Taconic State Parkway tonight and did a phenomenal job! He was very prompt once the State Police called and was very friendly but professional. He was extremely helpful and turned an otherwise unpleasant experience into a positive one. If you have a choice when you need a tow in the Poughkeepsie area, I highly recommend Eric and Redl's. read more

The gentleman that picked up my car was a little rude and had a problem were I wanted my car to be taken since it was an apt. complex

Not nice on the phone, actually was nasty to me & hung up on me. Refused to tow the car to where I wanted it towed and told me they had to tow it to their yard which cost me more than what the car cost me. Money grubbers living off of other peoples problems. read more

Great people. They know the area and are very helpful. They hop to it and happily help. Plus they keep their flatbed neat and clean. I have had a couple vehicles towed and a piece of equipment, always nice friendly service. They take care of everything so I did not even have to go with them to the shop. So worth it and a big time saver. I think when your car is broken down some people feel very upset and unfairly take their emotions out on service people who are working in tough conditions to try to help you and I can only imagine what these guys go thru working in slush and weather. I hope they are appreciated by the customers they assist in dangerous places on public highways to support them. Tough work and many I'm sure under appreciate them. I tip the guys who work in these types of jobs, it can't be easy but showing a little gratitude is. read more

I used redl's from my roadside assistance and the man was extremely rude! They were took too long to arrive and when I complained they did not care insisting that I was not a priority, when the man arrived he had an attitude and I would never use this company again read more

I wish I had a better experience with this company. I got stuck on the Taconic and from the initial phone conversation to actually getting my car towed, they were so nasty to me and my family. It's bad enough to get stuck and worry about getting your family home safely, we had to deal with such horrible customer service. read more

Both the telephone operator and tow truck driver were VERBALLY AGGRESSIVE AND BELLIGERENT for no apparent or understandable reason. Even though Redl's seemed to be our only option for the evening, we asked the tow truck operator to leave because his behavior and style of commutation was so unnecessarily and strangely hostile. Due to their extreme and unpredictable behavior, we did not feel comfortable allowing Redl's to perform any services or be anywhere near us or our vehicle. We could not figure out why the phone or tow truck operator were hostile and their behaviors seemed erratic and strange. There was a woman in the car with the tow truck driver and all we were thinking was, honey, you need to dump this crazy man. Once we convinced them to leave, we walked almost an hour to a hotel (no taxis were available) and worked with a different and refreshingly pleasant + helpful + communicative towing and vehicle repair company in the morning. We filed a complaint against Redl's Towing to our car insurance company that set us up with Redl's and will also be filing a complaint against Redl's with the Better Business Bureau of Poughkeepsie. This is the first review we have ever written on yelp. This experience was so ridiculous we feel the general public needs to be warned. We have had cars towed several times in the past, and even though car trouble is never fun, we have never had such an almost comedically awful, but truly horrific experience. read more

My insurance company called them to tow me. They confirmed and were supposed to be at my house within 90 minutes. They then called me to confirm. After that they called about 2 hours later to let me know they were running late because they took two other calls that were more urgent than mine. They apologized and said they would be there in about an hour. Two hours later I called them back and they said they were about to send someone over. You guessed it, another two hours go by and nothing. I called and they were a little rude about getting to me. They said they would try as soon as they could but it may be a couple hours and the weather may stop them from bringing my car down to the dealership that night. (Don't all tow companies work in all types of weather? Isn't that the point of a tow company.) Needless to say I called the insurance company back and ask them to cancel the tow with Redl's. They did. They have also put in a report against the company because of the way I was treated. They then called another tow company that came within the hour and got my car down to the dealership immediately. This is how it is supposed to be done. I would stay away from this company. They were extremely unreliable and not customer service oriented at all. read more

I had a "run in" with someone from this company too... was pulling into a gas station that had 2 entrances was maneuvering thru the snowpiles and by the time I did he was swinging his truck in front of a car parked to my right M...silly me my esp wasn't on so, I did not realize he was backing up to it... he could have stopped and let me go thru the space between his truck and the car but instead he pretended not to see me so we he got out of his car I rolled my window down and said/yelled are you kidding me... he motioned to the there entrance but I was not backing up onto 55 then told me I shouldn't be nasty after he blocked me... then told me if I was a nice person someone might actually bend over backwards for me and then decided I was being too nasty for him to move his truck because "he was working" would never recommend or utilize their services I was shocked that "while he was working" he would treat people like that.'. many other towing companies in the area with no attitudes. read more