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    Redlands Sewing Center

    3.4 (45 reviews)
    Closed 10:00 am - 4:00 pm

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    Services - Redlands Sewing Center

    Clothing alterations

    Clothing mending and repair

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    Grease left on arm of sewing machine

    This is mother's experience with Redlands Sewing Center... I have been a loyal, 20+ year Customer at Redlands Sewing Center. I have paid for many sewing classes, and purchased a sewing machine from Redlands Sewing Center. However, as a once loyal customer, I am sorely disappointed and highly dissatisfied with the poor customer service and lack of quality workmanship, under the new ownership. On 09/24/2022, I took my Memory Craft by Jenome, in for service, due to skipping stitches. In October I called for an update on the status of my Jenome. I was told that there were quite a few repairs ahead of my machine, and that they would call me when my Jenome was ready. In November I was told that a Bobbin Case needed to be ordered for replacement. When I followed up again on November 18th, I was told that the Bobbin Case had just come in. When I spoke to Alexis, at Redlands Sewing Center, she told me that the repaiman had gone for the day, and that, she couldn't "make him stay if he didn't want to." How is that an acceptable comment to make to any customer? I finally picked my machine up on November 21, 2022. The sales receipt confirmed that all checks had been completed, the machine had been cleaned, Bobbin Case replaced, and machine "brought back to Factory Settings as close as possible." To my dismay, with the very first use of my Jenome, after picking it up from repair. My fabric was ruined, when it came into contact with grease that was left on my machine. This is not the level of service that I expect from Redlands Sewing Center. This is no way to treat any customer. Redlands Sewing Center has lost a loyal Customer.

    Zipper for bag.

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    12 days ago

    Love this place!! The staff are extremely competent, helpful and friendly. The Redlands Sewing Center is my happy place!!

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    7 days ago

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    13 days ago

    The ladies at Redlands Sewing were very helpful, kind and courteous. I would definitely go back again.

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    10 months ago

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    2 years ago

    I loved quilting until I entered this place. I left after receiving no service and was very disappointed. Awful service.

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    5 years ago

    I took a sewing class here and the employees were so helpful and kind. I would totally come back.

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    6 years ago

    Very unhelpful for anyone at the beginning level of sewing. Tried to ask about a serger with such poor customer service. Disappointing.

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    Page 1 of 2

    Ask the Community - Redlands Sewing Center

    Do you offer sewing classes for beginners even tho I didn't buy my machine from your store?

    Hi Grace! Yes, we do offer sewing classes for beginners even if you didn't buy your machine from us. Give us a call or visit us in-store or online to check out what classes we are offering at the moment.

    Don’t See Your Question? Ask Away!

    Review Highlights - Redlands Sewing Center

    Plus, they have an excellent service department and offer complimentary classes in how to use your new machine.

    Mentioned in 5 reviews

    Read more highlights

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    Sherri was amazing! My wedding dress had a lot of appliques and needed to be taken up several…read moreinches (with adjustments both to the straps and shortened at the bottom). This required very detailed work to ensure the applique pattern running down the dress to the end of the train flowed well. She did a wonderful job! I loved that she came to my home, making a stressful planning time a bit easier. My only regret - I should have had her take the dress in as well. We discussed it and I chose poorly. Everyone said I would lose 10 pounds before the wedding...I didn't have that optimism. Yep, lost 12 pounds before the wedding so the dress was just bit too big. That was my call - learn from my mistake! :)

    I found the Scarlett team from searching for a seamstress on yelp. I read the reviews for this…read morebusiness and they were spot on. I would highly recommend Sherri for you seamstress needs. I started with inquiry thru yelp and then texting to set up appt for the work to be done on my MOB dress. I sent a pic of my dress to Sherri to make sure she was able to work on sequin & she said no problem! She was quick to respond & asked for a deposit to secure the appt. She was on time and very professional She came to my house and make adjustment to the dress and took it with a follow up appt when she would return the dress. It made me nervous but she seemed very trust worthy and talked about her family and was very personable and sweet. On the the return visit, the was a few more adjustments needed and she was quick to do in a weeks time and come back to make sure it fit perfect, I am very happy with Sherri and her work on my dress. She did amazing work and her pricing was a set price that seems reasonable for the work requested. I highly recommend Sherri for your seamstress needs if you are in the IE area. She is very passionate in her work and cares for the work she does. Thank you Sherri for the beautiful outcome of my dress - the compliments were endless!

    S&J Men's Suits & Alterations

    S&J Men's Suits & Alterations

    (184 reviews)

    $$

    Came in looking for a suit for a wedding. The next day was super helpful. Something that I wear…read more Grateful that I found this place and definitely will be coming back for more.

    I'm actually shocked that this place has such good reviews. Also not shocked since I was promised a…read morediscount in exchange for a review. TLDR: Dress has sloppy and downright lazy alterations (see photos attached for their work so you can judge for yourself) The owner Shaker is condescending, rude and doesn't know how to run a business. I was initially quoted $75 for a hem but was told it would be $60 if I left a review. I come back the next day because of the price, location, the good reviews, and his confidence that he could do a good job. (Yes I do my research on the area before giving my business) I gave his associate the dress and let them know I needed the dress by October 27th which is a few weeks before the wedding. I told him I wanted the dress on that date just in case I needed more work done. I was assured that "this is an easy alteration and it would only need a day to work on it." His words not mine. I come back on the 27th and I'm noticing that the stitching on the bottom is completely wonky, lopsided, and some parts aren't even stitched correctly. (see attached photos and make your own conclusions. The work speaks for itself) I wish I had said something but I was trying to be ok with it. I show my friends the alteration and everyone has the same WTF expression at how bad the dress was. When I called, Shaker blamed a new employee and told me to bring it back. (Ok sure but this is YOUR business, YOU need to do quality control.) At the shop, he dismissed my concerns and acted annoyed when I said the entire hem needed redoing. I show him photos while he's looking at the dress and I tell him " I don't even know what's wrong with this (pointing at the stitching)" and he condescendingly tells me "yeah that's a stitch". Yes I know it's a stitch but why is it all zig zag and uneven? He tells me that this "is an easy fix" (his words again not mine) and they will fix the spots he sees. The whole bottom of the dress is messed up and he's trying to take the easy/lazy path out AGAIN. I tell him no the whole thing needs to be worked on and he grudgingly agrees and says ok but it's going to take some time. Once I get home I realize he said SHE will work on it. I call him and tell him I don't feel comfortable with the new employee working on my dress again if that's her idea of good work. I'd rather get a refund and get my dress back and go somewhere else. This is when he starts to raise his voice. The gist of our conversation: 1. Shaker: I'm working on this dress twice without charging you again and you already want a refund? (I just dropped off the dress again a few minutes ago so no work had been done yet. Also he's only working on my dress twice because HE messed up NOT because of something else needing alteration) 2. Shaker: You were the one who haggled for the price. (I didn't do any haggling. If me trying to leave the store after politely declining and him lowering the price as I'm leaving is haggling, then sure.) 3. Shaker: You should have looked at the dress before leaving. (Blaming ME for HIM not doing his job. I did look at the dress and tell him how bad the alteration was... but that's also YOUR job. It's YOUR business) I let them "fix" it anyway just to move on. I pick up the dress today (10/29) and it's... better. The stitching is more even but it's jaggedy and I'm noticing parts where the stitch doesn't even go through where it's supposed to go. I'm also now noticing new stains on the dress. (This dress is brand new with the tags on and has sat in it garment bag since it was received in the mail) Overall: The workmanship was poor, the customer service was unprofessional, and quality control seems nonexistent. I would not recommend this business.

    Redlands Sewing Center - sewingalterations - Updated May 2026

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