I took my son to the range to shoot today. As we approached the counter, one of the young men…read morebehind the counter asked what caliber rifle we were going to be firing, and I told him. He asked to see the rounds we were going to be firing, and I obliged, and gave him the five 30- round magazines of ammo we brought. I understand that confirmation is needed to make sure we didn't bring the wrong type of ammo to an indoor range. He immediately snapped at me "don't ever bring loaded magazines like this again". I understand that Hoover Tactical has policies, but I wasn't crazy about the idea of his tone and the fact he was talking to me this way in the presence of my son as I'm being a compliant customer. The man behind the counter emptied all of the magazines in a plastic tray. Again, I have no problem with this. As he was emptying the second magazine, he said "IM GLAD I CHECKED BECAUSE HE HAS ARMOR PIERCING ROUNDS!" He said this where there was no way that the others in line didn't hear it. I tried to tell him that none of the rounds I brought were armor piercing. I told him that I bought the rounds at palmetto state. He replied in a loud and arrogant tone "I don't care where you bought them!" I decided the best thing I could do was to let him conclude whatever he wanted to conclude. A few minutes later I heard him say very quietly "maybe they're alright". After he had unloaded the five 30 round magazines, I went to get the ammo and magazines from the counter. He said "Sorry I had to take them all out, not sorry for you, sorry for me". My line of work, I have to train with firearms. As a matter of fact, my employer has a contract with Hoover Tactical. It's a very convenient location for me as I live about a mile and a half away. But I don't patronize businesses that don't treat me like a customer. I hate leaving bad reviews, but I felt it was my responsibility to report the treatment my son and I received. It was unnecessary.

We packed up our range bag and headed to the only indoor range around (Hoover tactical) since it's…read moretoo hot outside. As we approached the counter, the folks behind us were helped first. We started to fill out the liability waiver and I asked about ammo. I purposefully didn't bring ammo because I wanted to support the business by purchasing their ammo. I was told they were completely out of ammo and that I could find some at Marks outdoors down the road. Then I was told that the pistol range was closed so we would be using our pistols next to all of the rifles. The folks behind us were two young kids with an AK. I wasn't too happy to be sharing the range with these young kids and their AK. I wanted to brush up on some things with my wife so she would still be comfortable with the pistol we bought for her. So without ammo we left and headed to marks outdoors. As I was in the ammo section of marks explaining to the ammo attendant our situation, a random person next to me said that he always gets a mini draco inadvertently waved at him by some untrained young kids. So this would be 0 stars but u give it 1 because the folks at the front counter were very nice and they did tell me where to find ammo. We didn't bother shooting there today and I'll probably never go back unless I hear the safety requirements are being policed far more stringently. Too bad this is the only indoor range around...

fantastic customer service! They answered every question I had beyond a typical response you would…read moreget at other places. This place is my new go to tactical company. And not to mention the incredible amount of the rifle selection. thanks guys! see you next week

This should really have Neg stars for rating. I took a 25 cal pistol that had jammed when reloading…read morea shell, asked at counter if they could service it. They said, oh yes, it shouldn't be a problem... My 25 was there for 2 months, and I got no phone call or txt as to issues, ordering parts, if it was fixed, or if they couldn't fix it. During the 2 mos, I went to the gun store 5x asking if it was done, and every time was told, the gunsmith was sick on not there and he was really backed up. So much for an update. Went there on 1/24 and worker there brought it out all taken apart on a small tray. He said the so-called gunsmith had tried to order a part, but couldn't get it. Also said that the gunsmth would be in next day and he'd have him just put it back together so I could pick it up, said there shouldn't be a charge, as he didn't fix it. Went back the next day to get it. Guy came to counter to help me. Told him I was there to pick up the 25, that it had been there for 2 mos, and I was told it needed a part that they couldn't get. Also told him I had gotten no calls either way, that I had been there 5x, and every time I was told, the gunsmith was either not there or sick, and that he was really backed up on his work.. He said, well I'm the gunsmith, I remember that gun. Brought it out on a small tray all in pieces and proceeded to tell me that he couldn't locate a part for it. Asked him what part was bad, he had no idea.. Looking at all the pieces, I noticed a piece was missing that holds the barrel/springs in the gun. Asked him where that piece was, said he didn't know. Then he said that that was the part that he had to order cause it was cracked.. Told him that it was a solid piece of steel and that it wasn't cracked when I took it apart, and where is it? Still had no answer of where the part was. Granted, it started to piss me off that someone so incompetent would even have a job there, let alone, working on GUNS.. Things that could seriously hurt someone if not assembled correctly, and if he can't fix a tiny 25 cal pistol, God help anyone who needs work done on their gun. Told him that the guy, the day before told me that it would be put back together and there shouldn't be a charge, as it didn't get fixed. Then he told me, Well, I don't know who you talked to, but it's $39 to pick it up. Pissed me off.. Asked him, why would I pay for work that hadn't been done, as the gun was in pieces, Plus 1 of the pieces was missing. Then he takes the tray with the gun parts behind the curtain, into the back of store. He comes back out and says, I'm not going to talk to you if you're going to raise your voice and use that tone with me... This, after not keeping me up to date on ANY progress, then losing one of the parts, and having no idea where it is, and wanting me to pay for His incompetence.... If anything, I should be reimbursed for the missing part.. Told him just put it in a bag, I'd pay it, and wouldn't be back. He put the pieces in baggies and then had the balls to say, I'll call you if that part comes in... WHATEVER... If you have half a brain, DO Not Shop Here... Save yourself the misery of dealing with this Incompetent Fool/Business. Not worth your time... And if you read other "negative" Reviews you'll find that some idiot from there ALWAYS tries to turn the story around and say something about "Customer raised his voice, or was cussing at me", blah, blah, blah, and they were in the wrong...LIES, Period.. And I just bet it's the so-called "gunsmith" that types in HIS version of what happened. He evidently thinks it is Just "Business as Usual" to Rip people off, and expect them to just smile and take it. It's no wonder people get pissed off and raise their voice... DUH.. So, if you are reading this, you piece of sht, gulp it down, you are worthless.... KARMA, biatch...

Very cool local Custom Shop owned by a Navy Veteran. Had some really cool hand built custom builds,…read moreoff the rack options, ammo, accessories, etc. he definitely knows his stuff and was great to connect with him. Thank you for your hospitality Brother!

SACG had my 1911 for 1 day shy of a month. When I went to pick it up I had to sign a release before…read moreI could get it since the owner somehow was under the impression I wanted him to dissable the grip safety, No way in hell I'd ever want any safety on any firearm to not function properly! All he did was grind off & ruin a new Wilson Beavertail grip safety. Additionally, he said the slide stop was broken & returned the broken pieces when I picked it up....damn sure wasn't broken when I assembled it before taking it to him. If you're in the market for an AR, he might be the one to see, but obviously knows little to nothing about 1911s. 1 star is too good based on my experience.

Popped in this place to see what was going on here, so they are basically a small scale tactical…read more(as the name would suggest) outlet. Once on the inside, they aren't overly huge, but make good use of the space on hand. Staff was really friendly, and I had been looking for specific ammo for some time, and two of them started sorting through their stuff to see if they had any. Really great customer service and very apologetic for not having what I was looking for. In addition to ammo, they have a small assortment of guns as well as some tactical gear (clothing) in the back room. If you are looking for something in the tactical arena, check these guys out, maybe they can help.

Make sure if you're purchasing a weapon to check in with American Tactical. Eric will take good…read morecare of you. Very cool and he will work with you. Great customer service!!!

Friendly staff, knowledgeable and will help you find the best gun for you. Tons of guns and ammo.read more

Nice little store with helpful and friendly staff. Fairly good selection. Prices not too bad,…read moremuch better than Woods and Waters.

If you're looking for a range in Alabama, I'd recommend going somewhere else. They still require a…read moreCCW permit to join, even though Alabama went full constitutional carry back in 2023. The state law clearly says no permit is needed to carry concealed anymore, but this place is sticking to the old requirement just to be extra gate keepey about 2A. It's their private property, so they can set their own rules I understand that. But the part that really stands out is how they deny ACTIVE DUTY SERVICE members if they don't have a CCW. Let get real these are the men and women who put their lives on the line every day to protect and defend the Constitution, including the Second Amendment. And yet they're being told they need a government issued permission slip just to shoot at this range BWAHAHAHA. That feels completely backwards and disrespectful to those who serve. Most folks aren't going to go through the extra steps classes, fees, paperwork, fingerprints, photos, and waiting periods when the state already says you're good to go without any of it. If you want a background check just run every member though any of the 1000 background check sites. It ends up just being straight gatekeeping, limiting access to only those who already got the government's approval. CCW permits have ALWAYS been unconstitutional because the Second Amendment protects the right to bear arms without needing government permission slips it's a fundamental right, not a privilege granted by the state. Big miss for this range It's disappointing to see a place that's supposed to be pro-gun still doing this in 2026 Alabama, especially when it affects active duty members who just want to go enjoy their rights. If you're looking for a no-hassle spot with better vibes, try the Talladega range, Sentinals, or Hoover Tactical if you need a rifle range and if you are lucky just shoot at a friend's place if you know anyone with land no CCW anti 2a Drama. This one gets a 0/10 from me. Save your time and go elsewhere.

My name is Steve Ross. I've been a member of this range for something like15 years. There's not…read moreanother range within 50 miles that can hold a candle to it, or compare with the Jon's management team, Lee and Dave. Safety is their first and most important requirement, and if you intend to shoot there you're required to take the safety course. You may think you don't need it but a refresher is always in order. An attitude such as I've noted in a couple of posts here doesn't recommend you no matter how experienced you may think you are. All the years I've been a member at FOP Pleasant Grove I've never had a bad experience with any of the staff. My grandson learned to shoot there because I trusted the quality and safety of his instructors, The only times that left a sour note -- and they've been very, very few through the years -- it's been because some member or visitor thought the rules were for someone else. Jon -- thanks for all you do for your members, neighbors and the public. In service, amenities and cost you're the best. Please use my name if you post this review.

Did a great job on my weapons! Mounted the scopes to specifications and cleaned the weapons. Just a…read moregreat overall experience.

Does a great job on Cerokoting. He re-did a poorly Cerokoted AR I have and recently Cerokoted…read moreseveral blued magazines I bought. Good work and affordable prices. Oh, he un-F@#ked an AR trigger I had F&*ked-up trying to install.

I am from the Houston, TX area but stop in to this awesome little gun shop when I travel to…read moreBirmingham for business. This trip I happened to go by on a Monday, the day they are closed...ugh! I called when I got close and Lee said he was closed but come on by as he was in the shop. Now that is personalized service! Pretty good selection of modern and antique black powder firearms. Lee is always a great conversationalist and I am never just in/out to buy something...we chat for a while. Very well informed and I trust his judgement and recommendations. I have been looking for a BP cylinder loading stand but didn't want one with a plastic base (have seen bad reviews on those). He had one with an aluminum base and great price compared to the plastic ones I had seen online. Had (2) in stock so I bought one and looking forward to trying it out when I get back home to Texas. Would certainly recommend stopping by this gun shop for black powder supplies or modern ammo as well. He will take care of you! Have also ordered some items on his website over the years as well.

Terrible quality control. Multiple misfires and inconsistent loads. Customer service is unhelpful…read moreand refuses to acknowledge issues. Won't be buying from them again.