Long post here because all details needed to be included - I wish Yelp would allow for no stars to be selected because that's what Redhouse Bagels deserves. This is our second time ordering from here and honestly our first time should have been the last, but we wanted to give them a second chance. Should have learned from our first experience. We ordered via chowhound.com the night prior and selected for a mid morning time the next day (Sunday). We arrived about 10 mins past our order time that we selected because of our first experience, the service was a bit slow as well. We check the prepaid order shelf and of course our order was not on the shelf. We asked the employee about our order status and also mentioned that we placed the order online the night prior. He tells us that he'll go to the kitchen to check but doesn't ask for our name so we yelled our name out to him as he walked to the kitchen. He comes back and says it's coming off of the grill now. In the meantime, the cashier was taking orders and advised the customer being waited on that the wait time is an hour and that the kitchen is backed up. A few of us looked around and a customer said how is the kitchen backed up with 10ppl in the restaurant? Another customer said he called in his order 20 mins prior and has been waiting at Redhouse for 35 mins just for 2 sandwiches (by the time he left, I think he waited a total of an hour). He asked the cashier to check on his order, which she does and comes back to wait on another customer without telling the other customer what she found out. (She did that to us as well as to 3 other customers.) The customer had to ask her what she found out and she said they're trying to look for his order so he said to cancel it and she says ok but proceeds to wait on another customer. You can't even get a refund even if you tried because they just tell you that it's being bagged, it's on the grill, it's almost done, etc. Another customer was paying for his order that was called in earlier and she said that the wait time has now changed to an hour and he was not happy because he was told his order would be ready in 20 mins. Another customer also said why would Redhouse send an email confirming that your order would be ready at the selected time if that is not the case? Several customers were walking out because of the wait time. The cashier advised a customer that there was a long wait time because they were short staffed - pretty surprising for a Sunday - sounds like poor management. If staff calls out or you did not have enough coverage then Redhouse should blackout online ordering and/or call in orders. Since Redhouse is an established business (whether on Bristol Pike or at this new location) they should already have a system down pat for fulfilling orders, whether it's online, call in or walk in. Kind of hard to support a small/independent business when they cannot even manage customers/kitchen on a Sunday, one of their busiest days. We would have been better off going to Dunkin Donuts or A&S Bagels. While we were waiting for our order, not sure if this was the Manager, but a guy in a blue pullover with the blue gaiter (that was not covering his face) was bringing up the caddy with the bagels into the kitchen. The Manager should be in the kitchen assisting the chef as well as coming out to the dining room to apologize to the customers waiting, instead you left your young employees to deal with the customers. The Management/Owners of Redhouse should take a course in learning how to be an effective manager. The young employees (specifically the cashier) should also be trained on customer service. Not once did the cashier or the food runner ever apologize to the customers once the orders finally came out so does Redhouse even value the customers OR do they not care and think they'll have customers regardless? It shows that they have not been properly trained but I don't blame the cashier, I blame Management for their lack of support to their employees. After waiting for 20 mins after our expected pickup time, we finally received our order. Of course they forget to pack maple syrup with our 2 orders of French toast sticks, they did not make one of our wraps correctly (they could not even follow their menu description) and we ordered a BLT which we selected a club roll but instead we got a BLT club sandwich so not sure why it is required to select the bread type if Redhouse is not going to honor your selection. Bottom line, terrible service, long wait, poor management and overpriced. read more