Herb helped me with my brakes 10/10 RedHawk crew is awesome! They are honest, knowledgeable and very helpful. I still need more work done and plan to take my car back. I trust their work and appreciate their patience and professionalism. Thank you RedHawk crew for keeping my 2013 Nissan operating. Herb 10/10 with explaining things to me. And customer service over the phone. Super friendly over phone. read more

I get our cars' wheel alignment done here. As always, I receive great personal service. The quality is top notch and great value. Highly recommend & will return again. read more

Herb and his repair team were fantastic. Their quality of work was excellent and I would go back again I was very satisfied with the work they did on my car Thank you all for your work. Glenn Santella read more

Thought I'd need to get the wipers fixed and the guys found it was just loose nuts. Saved me and monry!

Had a great experience here last week to smog my car. All the techs working that I came in contact with were very nice. I know I need my filters replaced but when they showed me and I declined for them to change them (I can do it at home) they were not pushy at all or made me feel uncomfortable saying no (which most places do - especially for females). We have two other vehicles that are due for smog as well and will be bringing both of those in here! read more

Couldn't get my hand in to change my headlight. They did it in 2 seconds and for free. Thanks Redhawks

Tried to sell me a $750 brake service for $1200 and call it a discount. Also tried to upsell on unnecessary fluid change. A $450 difference isn't spare change and when I remarked on the high cost for the service there was no conversation about their pricing and pricing at large. Just a dismissal of my concern. Best case, they overcharge and lack some customer service skills. Worst case they were trying to take advantage of a young woman coming for car service. read more

Made an appointment and was told after the checkin that his mechanic was out to lunch and would be back in 45 minutes???Why have a appointment. Went for a walk for 1 hour and 20 minutes car was still sitting in the same spot. We grabbed our keys and left:( read more

I took my vehicle in for the replacement of a brake light switch. I informed the technician of the repair I wanted. A very simple repair which at most requires 30 of time. Please reference standards for automotive repair. By all industry standards. I left the vehicle and was notified that repairs were completed at a cost of $330.00. This was $220.00 in labor and diagnosis and repair time (having in mind I had informed them of the problem and what I wanted repaired). I was then charged for a brake light switch Napa part # SL268 Echlin Brake Light At a cost of $103.00. I checked this parts # and found that Napa auto parts retails this part for $46.99. While fully understanding that business need to make a profit. This was A 220% profit. Doing due diligence, I check other automotive repair services for estimates. I received 5 other estimates which ranged from $92-211. If you desire to be mislead, lied to and cheated, please take your automotive problems to RedHawks. You be taken advantage of and cheated. Please evaluate for yourself. Call the Bureau of Automotive Repairs read more

Tony G. was very informative on service that I already knew needed to be done, front brakes, rotor, outer tie rods they finished work in timely manner. There price was way lower than the dealership I was very happy with there service. read more

Huge thanks to Redhawk Poway from changing my brakes. They are friendly, prompt, and knowledgeable. What I love most, once they diagnosed your car, you'll get a detailed result of the problems and it shows recommendation which one to fix first. Also, pricing feels reasonable. read more

I just had a four wheel alignment done today. I was referred to Redhawk by Discount tire after my new tire installation. My whole experience with Redhawk was pretty positive. The online application was easy and upon check in with Tony, my car was in the bay almost immediately. The service took approximately 40 minutes and I was out the door. The price is also reasonable. Unless you don't mind the fee, beware that there is a 2.5% credit card fee. I would definitely return if I ever need another service. read more

I was told by the B.A.R investigator that Redhawk auto told him that I didn't want to have my car DIAGNOSED that was held hostage for over 50 days. LONGEST HELD IN CAPTIVE BY REDHAWK AUTO POWAY.AND MY G8,HAVENT BEEN DRIVEN 100 MILES SINCE GETTING IT BACK FROM REDHAWK. They DIAGNOSED it enough to. Say it needed a computer, and a new starter, and a few other things, that made my total came out to almost 2500$. I requested the old parts that were gonna be replaced, I only got the computer, they told me it's the one outta my Pontiac G8. Oh and the flat catalytic converter gasket, that they absolutely had to take off in order to put the new starter they said I needed.( I asked for part's, (didn't get it?.) See u next week. It gets even better read more

I recently moved from San Jose and needed a new mechanic. I was with my previous mechanic over 30 years and it's tough finding a replacement that is reliable and honest. I'm so grateful and blessed to have found Mike and his team. They have serviced my wife's Honda Pilot, my daughter's Nissan Versa and my other daughter's Nissan Versa. I really appreciate all the hard work and integrity they have provided thus far. They do a free diagnostic and provide pictures of exactly which repairs are needed or not needed. I highly recommend RedHawks Auto and will definitely be back again. Thanks Mike! read more

Got an oil change for a Benz C300. No pressure sales. Straight forward. Does the job for a reasonable price.

Good shop for alignments. I walked in at opening (thanks Mike) and got lucky due to a no show, but looks like appointments are recommended. Newer shop to town, friendly old school service. Techs are nice, Bronson did the alignment and lined the floor with a disposable mat. Hours are nice convenience. read more

Service?! If you guys want quality service be sure to get in contact with Herb and Mike! They are the best! They were very patient with me, and they stay true to their word and are very honest! Ty guys! Dorian as well is a very reliable and trusted ano g the community! Great job guys! Thank you! read more

A big thank you! To Mike and Herb who helped me and have GREAT customer service. My experience was quick and easy. Also thank you Eduardo and Danny who were the technicians. If I have car trouble in the future I will definitely be coming back to this location! Recommended, 100% quality work. read more

I rarely leave reviews unless the service is 100% top-notch. Redhawk auto service in Poway is definitely in that category. My daughter and I are driving from San Diego to Fairbanks Alaska in a few weeks. We had scheduled a wheel balance elsewhere only to be told they couldn't remove the tires due to some strange lug nuts they couldnt remove. They referred us to Redhawk Auto Service. Right off the bat the customer service was excellent and they were willing to take the truck and said they would try to remove them and asked what I wanted to replace them with. I said to replace them with anything that would work. Later they called to inform me that not only did they remove the old problem lug nuts but also found identical replacements. Total win-win! I'm not good at describing what the problem was as far as the repair goes, but unless it was fixed, there was no way to change a flat tire if it should happen. Being thousands of miles from home, in the Canadian Rockies, with no cell service and a flat tire is a nightmare we just can't afford to chance. unless these bolts were removed, there was no way to change a flat tire, so these guys were absolutely fantasti. I will never be able to thank them enough. It was my number one worry going into this trip. Thank you from the bottom of my heart. You have an incredibly talented group of people working there ( Danny Rojas 100%) I should also mention that the price was more than fair and worth every penny. I will return here with my own vehicles when service is needed in the future. That is the best compliment I can give you guys. read more

I would like to thank Denny for the service he provided for me. He went out of his way to take care of the issues I was having with my Highlander. The problems were fixed and quickly. Good customer service. Thank you Denny. Good job! read more

I brought my 2019 Volkswagen in to have my front brakes and rotors replaced. After completing the job and charging me almost $600 I left. Within a week my brakes started grinding and squeaking, and steering wheel shaking violently. I brought it back and they test drove it and told me they see no signs that anything is wrong. I left and recorded the sound it was making and brought it back. They redid the brake job. After I left for my now 3rd time being there, I start hearing some clunking noises coming from the wheel. I pull over and reach behind the wheel to find my entire caliper shaking. So now I'm here for a 4th time instead of working while they again fix their screw up. I do not recommend this place, and I will be filing complaints. Update to respond to owners response: First off I told your technician I race canyons in my race car. Not my extremely heavy and stock suv. Second off, my suspension being replaced with aftermarket suspension has absolutely nothing to do with any of this, and your technician should have told me when I first got my brakes done that you will not honor the warranty that he was so happy to tell me about because of my suspension. Also brakes don't go bad in a month, I don't care how much driving you do. Clearly there was something wrong. And lastly when you guys did my brakes the last time and I came back 10 minutes later he was able to fix the clunking noice that was not happening before you did the brakes. So either you are trying to cover your ass or your technician is lying to cover his screw up, just like your technician told me you guys had to fire the previous technician that did my brakes. So if you would like to discuss this further, how about you call me. I have nothing to say to your store manager read more

Went in for an alignment without an appointment. They were able to help me as soon as possible for a good price. My car required a very precise alignment and they handled it perfectly. I will definitely be coming back in the future for all alignment needs. read more

I brought my 340I into Redhawk to get my valve cover replaced because my car was smoking and squeaking. After repair was finished i was told that the valve cover was replaced but car was still smoking and would need to replace the head gasket for an additional 7000. I asked the technician why is smoke still coming out of exhaust if BMW dealership techs told me that valve cover replacement should fix everything. His response was BMW is wrong and misdiagnosed me. I asked him if I could see receipts of parts bought and work done to prove that we are not getting hustled. His response to me was " Mc Donald's does not share there meat prices with average people, why would I show you my prices". Fare enough please redact the prices and show me that. His response was No I don't want to. At that point I called him a F*** ing liar and proceeded to walk out the door. At this point the store manager named Mike proceeded to follow me outside and threatened me and my wife. We got into a verbal exchange which ended with Mike telling me to roll me my windrow down as I pull out of parking lot only to let me know that his shift ends at 5:45 and he will be in the parking lot waiting on me after work. This buisness is very unprofessional and they do bad work. I have attached the video sent via BMW repair tech regarding the work that was done at Redhawk Auto on April 1st 2024. read more