Do not recommend it at all. Very slow service. It's good to look on their site for new listings but not when you put an offer in... you end up losing out that way. read more

The agent Sara Masey is lack of skills of paying attention to details and ability of negotiating on behalf of clients.

As a first-time home buyer, I am so fortunate to have Maryam Amiri as my Redfin agent who has blown me away on every single step of the process. With years of experience and expertise, Maryam knew how to make my offer stand out from the others even though my bid price was lower than the ask price, and eventually made my offer get accepted. She paid close attention to detail on all paper works, handled unexpected challenges we had during escrow in a professional manner, and were always prompt and responsive to my calls, texts and emails at any time. Her close connections with lenders and insurance agents turned out to be very useful in expediting the escrow, which was closed in 19 days. She is such a positive, passionate, and caring person who is easy to work with. There is no doubt that Maryam is the #1 Redfin agent in the nation, and I will definitely work with her again for any future purchases/sellings. read more

My husband and I are first time buyers and just completed our home purchase with Redfin. Of all the real estate web sites available, we found Redfin.com to be the easiest and most effective site to use in locating properties of interest. And the service that the Redfin agents provided was incredible. We really liked that everything was done online - it allowed us to turn around the negotiations very quickly and provided us with documentation of all of the transactions. Plus, working with the multiple Redfin agents provided us with a variety of opinions, instead of just one - this was especially helpful when determining an offer price and navigating through the inspection results. And as others have said, the rebate is a nice bonus too. I would absolutely recommend Redfin to others. read more

I use Redfin to purchase my first home and it was great. I had doubts at first about using an online Real Estate agent fearing I would not have that personal service like a traditional agent, but it worked out great. In fact it was much better than a conventional agent because I got half of my agent's commission back. I liked it because there were no pressure....I look for homes on the site and when I find a property I like I schedule a tour and a Redfin field agent would show me around. When it was time to make an offer it was very easy doing all the paperwork online using docusign to sign all the documents. My agent Katrina was very responsive to my calls and emails. She looked out for my best interest and negotiate a great deal for me. Overall, Redfin service has exceeded my expectation. I would go back to them again for my future Real Estate service. read more

We enjoyed working with Debbie Martin and her team at Redfin. We didn't have a simple and easy transaction - the inspection(s) required some additional negotiations over a few difficult days, but Debbie represented our interest very well and helped us to reach a final agreement. Debbie was always responsive and she remained actively involved all the way through escrow to our successful close. We can't wait to do it again! Well, OK, maybe not next week or anything.... ;-) read more

I'm a buy and hold real estate investor with multiple properties and I've worked with well over a dozen different agents. So I have definitely seen the difference and would select Redfin as my first choice. My Latest Experience with Redfin (April 2011) I've already given Corina Galen the highest compliment anyone can give, repeat business. She's been the agent on 2 of my 3 properties. She'd have been my agent on all 3 if Redfin didn't have minimums on their transactions. :) I was actually taking on 3 escrows at the same time, so I can tell you there was a big difference between Corina and other agents. For frame of reference, one non-redfin escrow fell through because the condo was unwarrantable and nothing short of cash could have salvaged that deal. The other non-redfin closed after being weeks late and a very very stressful battle throughout. So how smoothly the Redfin deal went was surreal given the problems caused by lenders getting confused over the multiple escrows that plagued all the transactions. So you have no idea how stressful that can be, but with Corina's help one of the 3 transactions I used redfin on actually went pretty smoothly. She worked wonders with the Bank, which is impressive given what REOs are usually like. When I dropped the ball, she was there to pick it up. I was being a little robotic on my signatures and the Cordinator Lucy Elliot actually confirmed I really meant to say yes, saving me from a misstep that would have cost me $3000. I'm a sophisticated buyer, but when I bit off too much to chew Corina and her team saved me from myself and made one transaction go smoothly. I could go on about how persistent Corina is, or the sage advice I get or how I feel part of a team. Oh and I get a bonus for being on the team, cool. I hope to buy my next property in 2 year when I scrape some more money together. Hopefully the Redfin minimums won't keep going up so quickly before then. Previous Experiences I used to check the listings at least 5 times a day on redfin, but now I mostly just look at my the results of my 3 different searchs that I have emailed to me every night. redfin.com has information like rents and square footage that a lot of real estate sites don't have. If you list a multi-unit property within the 10 square miles or so I pay attention to I've probably already seen a property in the neighborhood, figured out comparable rents for the listing and checked how bad that street is on the murder map (2 blocks is a major difference). To get my 2 investment properties it took at least 15 offers. I'd often lose to a cash buyer and anything that's a good enough deal that I'm interested in it is guaranteed to have multiple offers (3-5 normally, but can be over 20 offers). Lots of times I'd be pretty close, but these days cash trumps everyone. These transactions are also REOs which are stressful already and they often require immediate action. I'd see a property and have an offer in before noon. Redfin's use of docusign made this not only possible, but much more convenient. Corina would even remember my preferred title company (Entitle Direct) and what things were import to me. Sometimes Corina saved me from myself on bidding too high when the comparables weren't enough to support the sale, as appraisal issues can botch a deal. Usually when that happened the property would have at least one failed buyer. Sometimes we'd get a shot after that which is how I've also gotten accepted offers. One transaction I had with Redfin I actually backed out of for a 4 unit, all 2 bedroom detached. The bank told us existing rents was $1100 each for the 2 with tenants and the listing didn't have rents yet. We were in escrow and doing inspections. I was showing off the redfin iphone app to the termite inspector and noticed that the rents were now on the listing and it were $700 and $400. The bank had gave us the wrong info. $1100 each is very different from $1100 total! Since existing rents were half what they were stated and the repair estimates were about $50K. So what looked like a great deal turned out to be a bad deal. The redfin phone app saved my butt and Corina was very supportive about cancelling. I have to wonder if a traditional agent would still be pushing me to do the deal. That's one of the nice things about agent compensation bonuses based on customer satisfaction. You can also tour places with redfin field agents. One of them used to be an inspector so he would notice stuff and give me an idea about the shape of the property like looking at the fuse box to get an idea if the electricals had been updated. I won't tell you which agents I like because there's already enough people who know to ask for certain agents by name. It's already hard enough to get an opening with my favorite field agent. Most of them are pretty good, so I'll still schedule a tour with someone else. a very satisfied customer read more

Just finished buying a house with Redfin. Loved our agent, Paul Reid. After our last buying experience there was no way we were going with a traditional broker again. Paul and the Redfin model fit our personalities/needs perfectly. We NEVER felt any pressure or sales pitch. Paul was awesome and totally on the ball with everything. Refund check at the end of everything made it even more awesome. read more

I found Redfin by accident while searching for another house. At the beginning, I thought since it was a discount online real estate brokerage company I would have to compromise and work for some of the potential refund money. This was not the case at all. The first thing which drew me in was the website search and mapping which made finding potential houses tremendously easy. When I wanted to tour some houses, it was as simple as making a request on Redfin's website and meeting up with a Redfin representative who was always spot on time. Since starting my search, I have made a few purchase offers on some houses (opened escrow on one), but for one reason or another beyond Redfin's control, none has been successful. Throughout the process, my purchasing agent Joyti handled everything with patience and professionalism. She answered all of my questions and made sure everything was taken care of for me. I could not be happier with the process so far and will continue to work with Redfin into the future. read more

I am happy to say that my wife and I are now first time homebuyers thanks in large part to Redfin. We bought a beautiful house in Magnolia Park area of Burbank, and decided to ditch our traditional realtor (worked for Sotheby's) and give Redfin a shot, and so I wanted to give a detailed review here... The process started off a little bit rocky. It seemed like it took a while for my first home tour to get scheduled, but after a few emails and a post on their forum, all was resolved. Mark Bennett (one of the higher ups) contacted me personally to apologize, explaining that they were dealing with rather rapid growth and were trying to hire more field agents, but also wanted to make sure they hired quality people. I really appreciated his openness and honesty, two words that continued to surface throughout working with Redfin. After touring some 40-50 houses all over Los Angeles, we found the house we loved on a home tour with Srbui (who rocks!) and then came back to the website and put in an offer. Upon submitting our offer, we were quickly (same day) contacted by Joyti, who discussed our offer and really listened to what we felt like was a fair offer and she gave some advice and we went with the number we wanted. It was SO AWESOME to not feel like she was pushing us to put out a higher offer just so as to not lose the sale or to try and make more money off the commission. Obviously I would think Joyti does not want to just submit tons of terrible offers that won't get accepted, but she really talked through our thinking on it and brought relevant comps to the table that she knew a lender would pull to help inform us and our offer. She was really great, and being first time homebuyers, it was really nice to have someone explain the process and answer any questions we had, no matter how dumb they may have been. The seller received our offer, and countered. We considered it and upon learning a few other offers were coming in that evening or the next day, we decided to sign the counter, and lo and behold... we were all of a sudden in escrow on our first house!! Without getting into too much detail here, the next 45 days or so were amazing. Lots of ups and downs, but mostly just ups, as we got closer and closer to owning our first home. Joyti and her team were fantastic, helping us through inspections and contingency removals. Joyti was great via email, usually responding within minutes, and great by phone as well, just depending on the amount of communication necessary. Redfin even provides you with a list of recommended vendors for house and sewer line inspections and other inspections should you need them. They also provided us with a fantastic lender, Brian McKim at Bank of America in Glendale. We were FHA and he did a fantastic job helping is get a great rate and walking us through the process. He and Joyti had done numerous deals, so it was nice that they were already familiar with each other and had worked on lots of deals together prior to ours. At the end of the whole process, we ran into kind of a huge snag. The lender's underwriter all of a sudden decided she was going to throw out the higher of two appraisals and only use the lower one, which was told to us just a few days prior to close. This was a real huge shock as we were all scheduled to move on our set close date, which now looked like it was not going to be met. Joyti and Brian worked tirelessly to remedy the situation, not only getting the underwriter to reconsider and use both appraisals, but even helping us work with the seller to let us move in on our scheduled close date (using a standard rental agreement to remove any liability) even though we wouldn't close until early the following week. Even Mark Bennett got involved personally. This was just totally above and beyond the call of duty, and saved us hundreds of dollars and lots of headaches not having to reschedule our moving date at the last minute. OVERALL: Every concern we had moving from our traditional realtor to Redfin was put to rest throughout the process. We got an incredibly personal service and literally cannot stop telling our friends about how great the experience was. Joyti was a total pro, Brian at BofA was also fantastic, and everyone at Redfin was just totally on top of the ball the whole time (Srbui and Todd the field agents, Sara helping with escrow, and Mark overseeing when need be). We had little to no complaints, and I am typing this in our new house and sitting next to me is a check for $8525. Amazing!! My only advice if you choose to go with Redfin is 1) educate yourself as much as possible. The more you know, the more power you have in any business deal, and 2) if you aren't happy about something with them, make it known. From what I found, this is a rapidly growing company that cares about making sure its clients are happy. And from my end, they're doing a great job so far... read more

Keith is an amazing agent and person. We have had the pleasure to work with Keith now for the second time. He was amazing to work with the first time, but that was a simpler and shorter transaction. This time Keith painstakingly walked us through a grueling 10-month long short sale. We got to see just how lucky we are to have him as our agent. We know that without him we would not have ended up with this house. He was able to build great rapport with all involved to make sure that we had a steady flow of information through the whole process. Only through his knowledge, expertise, and creativity were we able to successfully come to an agreement between the two banks that were involved in this short sale. He is honest, hard-working, professional, patient, and kind. We felt that we could call him with any question or concern at any time. Keith was always there to reassure and explain. He has gone above and beyond any expectation that we had. We cannot thank him enough for everything that he has done for our family. We would not hesitate to entrust him with any real estate transaction and we would most definitely recommend Keith and Redfin to family and friends. To us, Redfin does business the way that it should be done, with integrity, professionalism, and amazing customer service. After this experience, we will only be using Redfin. read more

My wife and I usually don't fill out surveys. However, with Maryam's excellent services, we felt it was important to let everyone know that she is the best agent in the area. We had dealt with many other agents in the past, by far, Maryam is a shining star. Not only was she very quick to reply with our many questions and concerns, her replies always made us feel confident and she also delivered on all of her promises. Her knowledge and her expertise made our transaction very smooth, we trust her fully and completely. We will definitely recommend Maryam to all of our friends and families. read more

I figure since I've been using the site and the app so much it's about time I write a proper thank you- LOVE, LOVE this site! One of our favorite things to do is to drive around and explore neighborhoods and turn the redfin app on to see a) can we afford it and b) if not, anything closeby? The site is so easy to use and has saved us lots of time and effort and has helped us discover neighborhoods we would've never considered. Can't recommend this site enough!!! read more

As a warning to those considering this company, Redfin is one of the most unprofessional companies I've ever encountered. They boast values like integrity; however, they completely wasted my time because their people didn't communicate. You are much better off going with a traditional real estate company and not wasting your time with this company.. read more

The bulk of post on here are from refin employees themselves. I used redfin in san diego, THE WORST. None of my offers ever got accepted and the agent didn't know how to negotiate. I went to a local agent and i finally got real personal service. I didn't care about getting any "refund." The agents pay was set by the seller. So stop complaining about who gets paid what. Use a TRADITIONAL agent and save yourself a headache. Any person having to give away half his pay is understandable why they don't care. Home buying is a very serious transaction that involves legal contracts. read more

Refin represents the future of real estate. Completely new business model. First off, they offer 50% of their commission cash-back. For me this amounted to $7,500! This alone is a major reason to use them. Second, the service was just as good, if not better than other real estate agencies I've worked with. My Redfin agent was competent and well-experienced in the field. She was crucial in helping me negotiate a change in the closing date, which saved me big bucks. Third, they have a great website for searching homes, possibly the best on the web. Start your search here, even if you don't use Redfin. Lastly, the Redfin service relies heavily on email communication. From scheduling home tours, to communicating with your agent. Even the legal documents can be signed electronically using a service called DocuSign, which allows you to review the documents on a secured website. This allows the transaction to move along quickly and conveniently. I would highly recommend Redfin, particularly for people proficient with the Internet and are willing to take a hands-on approach to finding a home. read more

Perfect for people like who don't need or want a lot of hand-holding and have a very specific idea of what you are looking for in a house. The web interface is easy and robust, so it's simple to find info on houses yourself. I really liked how they have different agents specialize with each part of the process. We are first time homebuyers, so really what we needed help with was not picking out a house, but navigating the escrow and closing process. Our agents were great. Super responsive, gave good advice (particularly on the offer, since it was an REO), and followed up aggressively with problems with the selling bank and the escrow company. We never felt like it was a budget company or that we were just one of many people they were dealing with. We later found out that our agent closed on 5 houses the same day as us and we definitely never would have known it -- we always felt like we were her top priority. We would have used them even if they didn't give you the 1.5% back. Highly recommended. read more

Wow! The way of the future. Buyers are now old enough to have grown up on the internet and use it as a way to make big decisions and save money while doing it. We have worked with Peter Lee as a field agent and he is so fantastic. Easy and warm in his approach, prompt and always right there when we need an immediate tour or questions. Also Corina Galen has been exceptional at putting our needs first. Because she is not working to make a commission, she has been direct and honest about what we are really getting into: you sure you really want a house with mold and a shaky foundation? She has spent lots of time on the phone and on email answering our loads of questions.....Both Peter and Corina have been amazing at getting right back with accurate, honest and real information. This idea is brilliant and it is the wave of the future where the agents can relax as their income insn't dependent on selling but instead on making you happy. Brilliant concept and brilliant website execution as well. Glad I found it! and thank you redfin! read more

Redfin is just A RUNG ABOVE INCOMPETENT. They are not set-up to provide timely, intelligent and trustworthy real estate advice and service. Maybe more importantly, they don't know the market well enough to give you proper advice on how much to offer. The advice I was given is "go with your highest offer" or "it's a guess". On numerous occasions the agent I worked with did not know the value of property. Often the agent's estimate provided was substantially higher than the selling price. This is where you can LOSE TENS OF THOUSANDS OF DOLLARS, easily, IF YOU TAKE THEIR ADVICE. On other occasions when the listing agent intentionally listed properties below market price the Redfin agent had no advice on how to make a bid without losing your shirt. Without good advice you end-up bidding against others just as uninformed as yourself (or even bidding against yourself) and raising the price beyond the true value of the property. The seller's agent will work you like a used mule to pick your pockets with the many tricks they have. Generating bidding wars by under-listing a property knowing full well buyer agents like Redfin don't provide knowledgeable pricing advice is a sure winner for them. When you're making offers approaching a million dollars, you should expect good, sound reasoning and judgment. From my experience Redfin agents don't possess these qualities. read more