Went for a second opinion. The provider met my teen daughter and within 20 minutes made a (new) diagnosis. Followed up 1-2 times, but it was always a struggle to get an in-person appointment, even though when we started it wasn't an issue, and our time constraints and need for in-person visits were discussed upfront. They get you in, then can't provide the services needed for follow-up. They then tell you it's a 14-day wait to (maybe) transfer to a Redemption provider at another location (if approved). What do we do if we wait 2 weeks and don't get approved? Run out of meds? Then we are the noncompliant ones. This is mental health. It shouldn't be so difficult to find an inpatient visit among this number of providers over several locations. Electronic Medical Records should make for a much faster transition of care, to close the gaps. read more

Redemption Psychiatry has been such a blessing to my daughter. Dr. Friday and Jay have been a fantastic tagteam to equip her with all the tools necessary to handle the ups and downs of life. The office service dog, Falkor, is the cherry on top of a wonderful experience. read more

Horrible experience here. The visit with the doctor was fair but nothing special but their billing department is something else. I was told a complete visit was $200 cash pay. I paid upfront and required to do a drug test. I tried to opt out as it is unnecessary but they refused to let me see the doctor without. Even after the appointment I was billed months later for more money in addition to paying for the drug test. Ridiculous! I had to call and show them that I had already paid upfront. Whoops, their mistake. But when they are still hounding me to pay for their drug test, that is completely out of line and unacceptable. I WOULD NOT RECCOMMEND THIS PRACTICE TO ANYONE. I should've listened to the reviews. :( read more

This place looks clean and nice inside, but they don't have their act together. If you expect your treatments and medication timely (like not running out), then I think you should look elsewhere. Why does it seem so difficult to make sure patients have prescriptions? And then why are they so slow in rectifying the situation? Marc - This is the second time I've ran out - it's only been 7 months!! read more

this office is run very poorly. time and time again do I find myself upset with their customer service. I do not even attempt calling or emailing them anymore. This office apparently has a hard time communicating with their clients. Replies to my messages? never. My first visit should've been a sign to leave. First impressions are important and they butchered theirs. It has been 4 months and they still haven't acted upon my numerous efforts to get my refund for not implementing my insurance on my billing. An error made in their part but sweep it under the rug to avoid cleaning the mess. My psychologist was very sweet but I could tell she had no interest in making a relationship with me as she saw me as just another source of income. Redemption does not make me feel valued and I would never recommend anyone to their office. read more

Had a good first visit at Redemption Psych. First, found out was covered 100% by insurance. Second, people wearing scrubs appeared to take my son for a toxicologist test ( pee in a cup) and then weight and blood pressure. A little bit of a back-up occurred timewise with patients ahead of us, but Dr. Friday apologized for making us wait Son said he couldn't really understand Dr. Friday because he talks just above the whisper, but is willing to stick it out to see how it goes. read more

WORST CHOICE!, I ask for appointment with Dr. Friday and was told that he doesn't take 1st timers, they assigned me with Mia Abdul, she was fast, I was talking while she was reading her laptop and I didn't know if she was listening to me or not, she prescribed a med that was terrible!, I had bad side effects and I called the office for 4 days in a row to only have transfer from answering machine to answering machine so I ending going all the way there (45 min) driving to talk to Mia with no "luck", I was told she was there and had little time to talk to me but she refused to do it. I ended up talking to the office manager and she was very clear and helpful. I don't recommend this place, they will treat you as "Another Brick in the Wall". No compassion no mercy for the patients. read more

This office is a racket. You fill out all of the required paperwork, call and verify you are eligible for treatment, pay for the $250 office visit only to be told you are not eligible. Stay away from this office if you want help or want to keep your hard earned money. Definition of swindlers. read more

Not great! Went in to see Dr. Shaw due to issues with my son. Shaw and I were discussing the issues and immediately threw out a diagnosis while my son was sitting right now to me. My son had that "label" pretty much burned into his mind. When I followed up later regarding his recommendations and doing further testing before possibly following up with his recommendations, he said I would need to take to take him elsewhere to get tested to verify my thoughts. A psychiatrists office that does not do any other testing to see if something is or is not up. Paid $150.00 or more for the appointment that last 5 minutes if that. Would not listen to my concerns. Very disappointed in him and the practice. read more

My child absolutely loves coming to Redemption with NP Nate. He has really helped us.

I love this place!! We see Dr. Burton and Nate Shaw for my kid. There have been times we waited but not often, but that doesn't bother me with the care we recieve. If they take that time with us, I respect that they do the same with others. I don't have enough praise to give them!! I think understanding that finding the right medications and doses is going to be a journey with a lot of detective work is a REALLY important attitude to start with. Unfortunately there are no blood tests that can give you that information straight up, so it's a lot of trial and error. Both or our providers are great at listening and asking questions, educating us when we have questions. Seriously, I love these guys!! read more

I was referred to Redemption specifically for Ann Marie Casey, a psychiatric nurse practitioner who specializes in postpartum depression. I have no complaints about the care I received from Ann Marie. However, I will not be returning to Redemption because the office is run so poorly: every phone message and email went unanswered for 2 to 5 days, including several desperate efforts to contact the office when a new prescription was not called into the pharmacy. This afternoon, after setting up childcare for an appointment, paying for that appointment, and then waiting for 45 minutes in the lobby, I was called up to the desk and told I would need to reschedule. I'm in a fragile state right now. I need help. People like me need people they can count on. If you feel the same way, please try to find help somewhere else. We deserve better. read more

Horrible experience here. First, I'm totally fine doing a drug test. Not a big deal, I get why they do it and I have nothing to hide. They had me sign something saying I would have to cover a copay if my insurance didn't cover it, which I have great insurance so I didn't worry too much. I went into the room, gave a urine sample in the cup provided, and brought it back to the room wrapped with a paper towel. (I used to work in the medical field and this is how we prefer the samples to be given to us if there is no place to leave it in the bathroom. The MA helping me said immediately when I handed him the sample "oh, you made a mess for me?!" I replied "Women don't have the same equipment as you, peeing in a cup is a little different when you're a girl" After that I saw the provider and the intake was very rushed. The office had given me lengthy questionnaires to fill it ahead of time and I was told if they were not filled out before I arrived I would be turned away. The provider didn't even look at them! She kept asking me questions that were clearly laid out in the mountains of paperwork. She didn't ask about my history. She didn't ask any questions I had been asked anywhere else. It was terrible. I told her medications that hadn't worked in the past and she ended up prescribing me highly addictive medication and told me that they were risky but she didn't know what else to do. (I never filled them) intakes are supposed to be an hour and I was out in under 30 minutes. When I left they scheduled me with the wrong provider next time and I had to tell her that. I ended up cancelling because I wasn't about to be treated this way again. I later got a bill for that drug test. A UA costing $1200?! It didn't have to be sent away! T was read in office in about 10 seconds by peeling back a label. Luckily my insurance picked up most of the bill, butnim out $70! Do NOT go here! Do not send your loved ones here. Just stay away. Terrible, terrible! read more

Me and my wife just moved to Arizona from Texas 2 months ago. Were young and had just started seeing psychiatrists a year ago. We knew finding a doctor here ASAP was first priority. This place blows chunks though. Dr. Hindin is rude, judgemental, a know-it-all and will invalidate your concerns about your current medications or mood reactions. She wouldn't let me in the room with her and my wife to ease my wife's anxiety during the appointment. She said that that wasnt how she was "trained" and that it wasnt her comfort zone. Like what? My wife stuggles with bipolar and Dr. Hindin straight up told her that the moods my wife feels whenever they change are not indicative of bipolar at all and asked if my wife was really sure that she was bipolar. As if bipolar has a strict outline of the exact emotions you NEED to feel with your mood swings in order to qualify. This was at the central Phoenix location. I however had to make my appointment in Chandler as they told me was the location that handled pediatrics and depression and I HAD to go there instead of the central Phoenix location where we live. It was as if not all of their doctors had a universal education on psychiatric conditions and disorders, as if some were comfortable with one or the other. Stupid. The provider I saw there said she had no problem with my wife sitting in with me for my appointment, and I saw a nurse practitioner, not a PhD!! But even THEN the NP I saw apparently works for Dr. Z, and after "evaluating" me the NP brought in Dr. Z and had a conversation about me in FRONT of me about what I had just told the NP. Why not let me explain it to the doctor? Why wasnt he in the room in the first place, or furthermore, why does the NP have to have you in the room after shes talked to me? She already had a plan for me so I didnt understand why she had to repeat it all to him while I was in the room. Even SHE was shocked and weirded out by the fact that I told her my anxiety was still bad despite the meds I'm on. She said "well that shouldn't happen on that medication, are you sure that's how you're feeling?" Oh no excuse me I'm making all this stuff up so I can get on these super cool antidepressants. I made the whole thing up about my tragic past and anxiety disorder! Silly me. I guess every drug should make everything disappear and I cant have any adverse reactions to these meds, as they are perfect in every way. This practice in general has no atmosphere either, no music, no art, just plain and grey with staff who really wish they were anywhere but there. The staff isnt even rude, you can just tell they all hate their job. That should tell you a lot about a place. read more

I see Ann Marie Casey and she is absolutely amazing. She's helped me so much. The office staff changes a lot and scheduling is difficult at times. I always make sure to prebook. read more

I have been with this office for two years. They always run late to take you in, never answer their phones and when they do they are short and lack proper, simple communication skills. I have missed an appointment in the past and been able to get a refill when needed to my next appointment days away. However, this was the last straw. Not only were my phone calls not returned but neither were my pharmacists. Not until I called relentlessly. At which point I was told that their "policy" was to not fill prescriptions without an appointment.... news to me. Also charged, $98 for missed appointment and then will be charged for my next appointment... more then $400 to get a prescription. Not worth the time, money or hassle. Really disappointed. Hopeful that the drs can get their office staff consistent and some people skills. read more

How can I rate them 0? They're greedy and don't listen to me. I've switched psychiatrists with no hope. They don't even know who I am, then they prescribe medication to me that makes me worse. I've been misdiagnosed for years as well. How many people have they killed? I'm finally going to another facility and I'm finally feeling hopeful, now that I will never have to come here again. Not to mention I have to wait an hour after my scheduled time most of the time. read more

We love redemption psychiatry. We've had a wonderful experience with the dr's we've seen here, and we love the therapy dog too!

Travis the psychiatrist told me being clumsy had nothing to do with my mental health and was just me. He's condescending and the whole office is chaotic. read more

It's damn near impossible to make an appointment. When you do, they'll call you and tell you a time when your appointment in the system was at a different time and then try and CHARGE YOU for a missed appointment. I was told it used to happen a lot more than it does now but it happened to me. This place clearly has a demonstrated history of billing issues and incompetent office staff. Pay very close attention to your statements and fight whatever is wrong. read more

They fire patients for calling out their office on a complete lack of professionalism. They didn't answer their phone for a two week period and then refused to take any accountability or help with a NECESSARY prescription refill that was late due to their negligence. Then they sent a letter firing me saying I was inappropriate. This office will end up killing people. To act this way to those struggling is ABHORRENT. read more

Can I give zero stars? I don't think it will let me. I can't say enough bad things about this place. Office staff is terrible. Also, do not go to Dr. Lisa Pace Navarro. She is terrible as well and doesn't seem to care. read more

My son has been coming to Redemption Psychiatry for over a year. The staff here is great. The receptionist is always pleasant and very helpful. Dr. Garcia is wonderful and takes time and listen to the needs of my son. read more

This place is trash. Their front office staff is a joke. I called for a WEEK with no answer trying to ask for a refill on a prescription they gave me at my first appointment but didn't give me enough pills to get me to my follow up appointment. I also had my pharmacy request a refill FOUR TIMES, like their automated system requires. My pharmacy had to give me a 3 day emergency supply because they never heard back. When I finally got to talk to a human, they claimed they had no record of me calling because I never left a voicemail (WHAT?!?!) and had no record of a request from the pharmacy, (even though the pharmacy provided me with their records of sending it 4 times) I asked when I could have my refill and they said it takes 24-72 hours to process. I explained I had no more pills and couldn't get anymore without a refill. She basically said there was nothing she could do and I couldn't have MY VITAL DAILY medicine because "you didn't leave a voicemail so we didn't know there was a problem." After I angrily got off that call, they sent me a letter in the mail a week later saying they will no longer see me as a patient. Don't even waste your time here. read more

My son had an appointment and woke up not feeling well so I called to cancel and was told I will be charged a fee. What a ridiculous way to run a business. You should be concerned about the health and well-being of patients, instead of making money. Sorry to cut down on spreading germs. Will not be returning here. Scheduling staff was unfriendly and lacked compassion. read more

The one star is not necessarily for the entire establishment, but for one of their psychiatrists. I went in to see Tallan Depriest and he was the absolute WORST excuse for a psychiatrist. I went in to be tested for ADHD and was already really anxious because going in for a diagnosis like this at 26 can be daunting and often judged. I have dealt with it my entire life and pretty much already knew, but needed to be sure. I go into the office and open up to him and tell him my symptoms and trauma, etc. He proceeds to tell me there is no way I have ADHD, and that all it is, is anxiety and depression, and proceeds to prescribe me Prozac, which I did not pick up from the pharmacy as I just knew inside that it wasn't right for me. He didn't even bother to give me the test I came for. The entire appointment he was very condescending and very invalidating, basically just making me feel like an idiot for ever thinking I had ADHD, we literally only spoke for 10 minutes before he told me it was just anxiety and depression. After I finish the session with him the manager asks how it went and I tell her I am extremely unsatisfied and that he didn't even bother to give me the test I came for. The manager apologizes and gives me the test. When I get the results back, it literally shows that I am in the 99th percentile for ADHD!!!! The results spoke for themselves and it is OBVIOUS that I have ADHD.. I proceeded to make an appointment with another Psychiatrist only to find out that I'm not the first person he has done this to. It's extremely sad to know that there are others not getting the treatment they deserve because of this guy who refuses to actually listen and ask his patients questions. Had I not been in therapy since April I probably would have shut down and never gone back. After seeing Amanda Lowry, I am VERY satisfied and feel extremely validated and heard. She was so nice and so amazing. She listened to me and explained the results of my test with compassion and really seemed to care about me getting the help I needed. Please, if you go to this office DO NOTT, I REPEAT DO NOT book your appointment with Tallan Depriest. Many complaints have been made about him, but the office refuses to fire him even though he isn't doing his job. read more

This was an aggravating experience and we never stepped foot into an office. Because no one will answer the phone or respond when you leave a voicemail, I had to conduct all scheduling and communication via email and their web portal - which doesn't work correctly. I also lost hours of my life filling out the assessments and intake forms online for my two sons. Could not get an appointment scheduled sooner than a month later. The only time I receive a phone call was from a scheduler to inform me that the day I had scheduled for my sons' intakes was "no longer available". The girl that called was unresponsive, cold, and without care of what goes into common courtesy. I called back and spoke to a much nicer individual who shared that within the entire practice- between five locations - there is only one medication provider for adolescents. One! And he's decided he only wants to work three days a week. Working in community behavioral health myself, I understand the frustrations of staffing issues. However, the website of this business implies a large staff ready and willing to help children. But that isn't actually what's happening. read more

Dr Mark Wesbrock and Redemption Psychiatry are the best thing to ever happen to me. After years of being jerked around, misdiagnosed and prescribed poison, I've finally found someone who truly listens and solves problems that have ruled my life. He is a very kind and understanding listener and is perceptive enough to see through my fog and illness and was able to cut through and provide the treatment I needed to be a normal functioning person. He also is very helpful with accommodating my schedule and lifestyle. I'm so so grateful for his guidance and kindness during a really hard time in my life. This place saved my life and these are truly good people who provide friendly and prompt service. read more

Dr. Beals is great. He takes time to listen and speaks directly to the child who is his patient. He is willing to adjust as needed.

I'm eight-years old, and I'm a patient of Dr. Beals. He is super nice, and he's been really helpful.

DO NOT GO HERE!!!! THEY DO NOT CARE!!!! I came here & was being treated by Dr. Jung. She never called in my prescription luckily I had some extra from a dosage change. I called in last week to tell them I still need my prescription. Here it is a week later & still no prescription. I called and the BITCH on the phone told me that they sent it a month ago. I told her my mail in pharmacy did not receive it & that I ran out of medication 2 days ago. She told me they sent it & your just going to have to wait until Monday because there is no one here to fill it. Why the hell are you making me suffer when it's your office that made the mistake !?!?! Why is there no doctor there on a Friday? Why does your website say you are open Friday until 6pm?????? If no one can help me? Thanks for caring about my mental stability!!! Oh and btw, not the first time they didn't send a prescription. Now I have to go to Urgent care to get a prescription so I don't lose my mind!! Thanks for making someone with mental health issues even more upset than I already was!!!!! read more

I would give this place a zero if I could. They couldn't get me in for my appt for about 6 weeks with Carol at the Gilbert office which is fine I get that she is busy. And two hours before my 1st appt I get a call saying that she is moving onto to her own practices and won't be accepting my insurance anymore and I would have to pay the full price for all the upcoming appts if I were to stick with her. Why the freak did you keep me waiting 6 weeks to tell me that you will not be accepting my insurance anymore! I could have been calling other places but no I kept waiting to get it. I was very excited to get started but this place ruined it for me. They are disrespectful and horrible people that are messing with people's lives. Please don't go here. read more

The treatment I've received here is the best I've ever had. I always feel heard and understood. Also for those like me, concerned that this might be a religious based treatment center, it is not. read more

Terrible care and concern for patients I missed an appointment because I was sick so I rescheduled for a week later and ended up me being sick I found out I had covid ended up in the hospital for 2 weeks so I missed my second appointment because of covid and being hospitalized so 5 months down the line I got tied up at work and didn't realize I had an appointment and called to reschedule once I realized I had an appointment in an hour and they dropped me as a patient that quick but when I tried to explain to them yes I missed this last appointment my fault the other two I didn't really have control of but again no care or concern for that and then when you try and get medication refills through the nurse line that they have good luck take days upon days to finally get a hold of somebody meanwhile you're out of your medication so again the lack of care of the fact that I had covid and was hospitalized and damn near died from it still didn't matter read more

Wow, Redemption Psychiatry really needs to fix their billing department. I can't believe how I was just treated on the phone with them. Today, four months after my last appointment with them, out of nowhere, I received a bill in the mail for $250, saying it was 90+ days overdue. To further confuse things, the statement part of the bill didn't even come close to adding up to the amount due. I called them to figure it out and the guy I spoke with was polite and apologized for the confusion. He told me that their billing system had a glitch in it at the beginning of the year and wasn't sending bills to some of the patients, which is why I was just now getting this old bill. He also said the amount due probably wasn't accurate because their billing system doesn't take into account adjustments. Seems like quite the faulty billing system. After putting me on hold, he came back with a new amount due, about $170. This still was not matching the statement part of the bill. He explained that there were a couple other appointments in October and November of last year they hadn't charged me the full amount. I asked him why this was just now being brought to my attention, when I had been into their office in January for an appointment and paid what they told me was due. In fact, every time I went in for an appointment, I paid exactly what they told me was due. He eventually transferred me to his supervisor. I wish I would've ended the call right there because his supervisor should never deal with customers, or probably anyone for that matter. She was rude and refused to admit they made any error on their part, although she repeatedly told me that the person I spoke with before her was new and told me wrong information. According to her, they had no glitches in their billing system, I had been sent bills previously (nevermind that I never received any), and the amount on my bill was correct. (Which amount - the $250 or the $80? She got even more defiant anytime I tried to clarify with questions like this.) She blamed me and said that I just didn't want to pay my bill. Seriously? I've paid exactly what they've asked every time I've had an appointment. What I don't want to pay are charges that appear out of nowhere several months later and change with every person that I talk to. I told her the way I had been treated was terrible and she should be able to give me some sort of compensation or discount for their errors. Instead, she told me she was going to send me a new itemized bill and remove any helpful adjustments that had been made by the other employee. What?! Who is this lady and why does a mental health office let her talk to patients?? I could not believe her nerve to not claim any fault whatsoever, throw the other guy under the bus several times (who was actually polite and helpful), and then tell me that she was going to charge me extra for disagreeing with her! I have actually referred people to Redemption Psychiatry, but no more. I cannot support a business that treats people this way. Completely unacceptable. read more

I would never take anyone I care about to these people. From the front desk to the providers they DO NOT CARE! They treat you like total crap every time you come in and hope you show up 1 minute late so they can take your money and do nothing. Just one of many examples: they left a voice mail telling us they needed to reschedule an appointment, without giving a new time. They then charged us for missing the originally scheduled appointment. These people are in the wrong business - they are only in this for the money. When you're meeting with the provider, there is no indication that they care about you - none. It's just shocking. read more

The office is not ran well. Getting a prescription refill is nearly impossible unless printed by your doctor at time of your appointment. They changed my 3 different psychiatrists within a 3 visit period, and I finally have been seeing the same doctor for some time now who I really like. However, on my recent visit I asked to try a different sleeping medication and the one he prescribed me had zero efficacy. I have attempting to get a prescription for my old medication sent to the pharmacy for 6 days now with no success. Meanwhile, I've been out of my medication for 6 days and I'm struggling because I'm not getting rest. I've emailed my doctor's social worker, spoken to the nurse, and my pharmacy has sent a request. They are absolutely zero help :( read more

Don't expect to find redemption at this place, or much else except rude and impersonal staff, crazy high prices and moving office to more expensive buildings. Go elsewhere. read more

***Amanda (Mandy) Fitzgerald*** As you know, my daughter started seeing you and I saw the care she was getting and was honestly amazed. I was seeing someone else. I asked/begged you to see me and you were able to squeeze me in on conditions which I gladly accept to this day. You were later able to squeeze my wife in after I would not stop asking LOL - you tease me that I wormed my way in - I did - my whole family. I've been seeing you (we have) for months now and I've been making life changes under your care that I didn't think were possible - I had given up hope of getting better in certain areas of my life. You are one of the most caring people I've ever been under the care of. Honestly, you work too hard and care way too much at times. I can see it on your face. You are such a wonderful person. I sit here typing this review and actually I get emotional at the things we accomplished and just thinking about the conversations we've had. Sometimes it's like you know me too well. You're able to see our family and put all the pieces together, including how we interact which makes you even more in tune with our care and needs. You and my family's talks keep me honest LOL. Honestly, if it were up to me, I would say "please stay away from Mandy" and leave you for my family - I would gladly keep you to myself if I could. I don't know what I'll do if you leave because we are so spoiled. I keep getting better. Who would ever want to give that up??? Thank you Mandy. Thank you for not giving up on people - even the ones that you should probably. Mean people suck but you keep going. I don't see how you do it because you know how I feel about people. Thank you for being who you are and following the true talent that was given to you. My family and I are forever in your debt and are eternally grateful for everything you do for us every single month we see you and every single day of our lives. Thank you from our hearts Mandy! read more

Really? This place is supposed to help people with mental issues? I think they have increased my anxiety almost to its max and they are word-smiths. I asked for ADD and depression testing. They said no problem, $250. I said if I had to cancel last minute is that a problem? They said no problem. I asked again as the date neared. They said no problem, but there's a small cancellation fee, probably about $50, if it's the day of the appointment. I think, kinda steep but ok. So day of the appointment I ask about any preparation I need for testing. They said just bring the $75 for the testing. I said "That's great! They said it was going to be $250." They said, "That"s an additional $75 on top of the $250." WTH?!?! So I tried to cancel. The "small fee" is $150. $100 less than the original appointment. These people are not only manipulators, they flat out tell lies to string you along. People that mess with heads of people who have messed up heads. That's messed up! read more