I came in tonight to check out sectionals in person…read more After seeking a sectional to replace our family couch (which, is breaking down after three years! what a bummer), we decided to test out couches in person. Our last couch was purchased online and we followed reviews who had solid feedback, but no long term feedback. The couch was awesome upon first opening and using, but as the years went by the springs and cushions couldn't hold up as well. The couch has lost its shape and feels uncomfortable. This background story prompted me to seek West Elm for a better option. I know West Elm provides quality and durability. The last couch we had was a nameless brand and that red flag had me investing time in researching our next couch. West Elm's contract grade third party approval is something that I've admired and appreciate. Knowing that something can withstand high impact and volume is important especially when you have a busy life or entertain guests often. This was important to us. I've found and loved multiples of their couches online, but sitting in them in person made the biggest difference. I learned which couch was better for us (Dalton 2 piece) and the color that would fit with our room. We were helped by an associate who approached us and helped guide us in the process of choosing a fabric and material. I didn't catch his name, nor was he wearing a name tag, but he provided us swatches to feel and see before determining the final order. Him bringing out the swatches had a huge influence on our choices. He showed us a material that would withstand scratches (we have cats), and would also age well with future use down the line. Having a piece that would grow and adapt with our lifestyle meant a lot to us and the process in finding the next best couch. What I had appreciated was how attentive he was and how he helped us choose everything in store and printed out the order in case we were interested in pursuing it further. Ultimately, we ended up leaving with the order number and the specs for the couch. We decided once we had come home that that was the couch for us and we will be following up to place an order. It was a game changer trying out the couches in person since there were many lovely pieces and I would have otherwise overlooked the couch we ended up loving online. In the end, envisioning our home setting and layout was made a lot easier in store. I appreciated the stellar customer service, along with getting a quote for the sectional we're going to purchase. There is so much to see and appreciate in store, we will definitely return to purchase other delightful pieces in the future.

what a mess. Furniture is lovely and sales people are helpful in store, but delivery process is an…read moreabsolute mess. we paid for white glove service (extra delivery fee), and it came extremely late, and parts were missing so they couldn't even build it! i contacted customer service and the delivery team. They were closed (2pm). so now, parts are all over the room with no resolution. i called the store, and they were clueless. They were actually quite rude regarding my situation. I spoke with a woman on a sunday afternoon-and she was annoyed that I was calling. The delivery guys were nice (not the fault of them) and they even mentioned this is the 3rd delivery with missing parts that they were provided. Horrible service!

I absolutely love this place. Every time I stop by, it's a treasure hunt. And don't forget to check…read moreout the outdoor garden area. I've gotten some amazing pieces in the last year. The workers are very friendly and helpful. I highly recommend checking out their shop & sip events too!

IMHO This place is…read moreHUGE!!! Trust me, you'll want to give yourself time to peruse the whole building and outdoor area for hidden treasures. There are many consignment booths to wander through chock full of vintage and antique goodies. It's like walking around in the past. You'll have a smile on your face as you go down memory lane. I was looking around for garden decorations specifically. Sadly, I didn't see anything that I had to bring home, but it sure was fun looking. Prices seemed a bit high for me, but perhaps not for others. The employees were very friendly and available to open locked cabinets and answer questions. Will I return? Sure!

I can't even begin to express how much I love this little store…read more I went to a yelp event here and just had to go back and bring my family. The store and owner are warm and welcoming. I went in knowing I wanted a plant for my little storage closet of an office but know nothing of plants and it doesn't have windows. Not only did she give me some suggestions, she brought me over to the plants, explained exactly how to take care of it and told me I could always come back with any questions. You bet the beautiful snake plant came home with me. I can't wait to go back and get more!

Service, Ambiance, Variety = 5; Value = 4…read more While I was drawn to Momstera Lounge by a special event, my priority was to explore this shop for a housewarming gift. Instead I came away with so much more. Especially discovering that it is a #PinayOwned small business. A quaint and cosy boutique shop right next to the VTA light rail track in Campbell. I missed the window label that proudly announced it was a small, Filipina woman owned business. A shirt with Filipino words alerted me that this was a special store fostering my cultural pride. Meeting the owner, Charlene, confirmed my discovery that she started this business 3 years ago. The shop's wall adorn by handmade paintings & a mural that conveys Charlene's spirit of her shop. While small, it was captivatingly fun to explore every nook and cranny. She even showcases and supports other women entrepreneurs. I was immediately drawn to the ZZ plants. She helped me understand the symbolism of them which inspired me to buy 2 smaller ones to help a loved one through her grief and for me to inspire my continued 2025 manifestation journey. At home, I discovered a very personal message of gratitude with a picture of one of the original artwork and an affirmation card. Knowing her origination story and impact of the store, inspires me to put Charlene's store on my short list of places to find unique, soul-filled gifts. Yes, I can go to a garden or box store to find more affordable and variety of options. I am willing to pay a slight premium knowing the Campbell overhead, each product was especially curated, and to support a fellow Pinay with her soul purpose driven small business.

They've been there forever and have a pretty good selection of greenery plus potted plants all…read moreready to go.

I found this shop when searching for good quality calla lilies for my wedding (a surprisingly…read moredifficult faux flower to find). This hidden gem store of faux florals and greenery is so cool! I was in awe at how many different plants and trees they had. The owner, Phil, was very helpful to work with. He took the time to view his upcoming deliveries to find out when he would be receiving some different calla lily options for me to choose from. We tallied several times on the phone and he was very responsive. Phil ended up helping me get exactly what I needed for my wedding at both an excellent price and quantity. Way better than what you'd get on Amazon or any chain craft store.

I am in LOVE with this cute boutique! From knick knacks, to the beautiful clothes, to finding the…read moreperfect gift, Therapy seems to have it all! The cherry on top is the excellent customer service. I recently attended a black tie event and needed a dress appropriate for the occasion. One of the associates, Morgan in particular, was extremely supportive with this quest. From providing different options, making recommendations and helping me find the correct size, she was a gem! I've since attended the event and absolutely in love with the dress I chose. Huge thanks to Morgan as I couldn't have done this without her!

This store is super cute! It's very Urban Outfitter's esque with a combo of clothes, accessories…read moreand home goods. It's basically one of those stores that you go in, start looking and want to buy everything and find things you never knew you needed! The staff is super friendly and attentive and there's just genuinely good vibes when you walk in.

Such a great shop with unique gifts and treasures. One of a kind apparel, art and accessories that…read moreyou don't see every day. The owner has been there each time I've visited and she's lovely and welcoming and appreciative of her shoppers. I'm new to the area and she made me feel so welcome. I'm addicted to a local line of candles she carries.

Deb has such a lovely array of clothing, accessories, home goods, and more! She supports a lot of…read morelocal artists and makers too. I've bought a few pieces of clothing from her and always get compliments when I wear them. Definitely stop by if you're in downtown Campbell, her shop is a gem!

I love this Home Consignment - very well-organized and lots of options to select from. I've…read morepurchased two new leather couches from here that would have been much more expensive at retail. I just will go there and browse items when I'm in the area. They are very friendly but let you do your thing. They have delivery at cost or will hold your purchase until you can pick-up. I've been to San Carlos and Danville locations which have a weird vibe - they don't greet you but it's apparent they are watching you. It's like I'm going to grab an armoire and jet out the door? Stuff is damaged, dirty or just thrown around. Definitely recommend Campbell location!

I wish I had avoided this place at all cost…read more I emailed them photos of items and they replied with a quote and instructions as to how to bring them in. I said great "see you tomorrow." We arrived today with the items, wait in line for a while, and are told "no we're not taking any chairs.. we're full no chairs." My husband even showed them the email FROM YESTERDAY, but it didn't matter. We kept a U-Haul for an extra day and spent gas to drive it all the way to their store from Monterey County. What a waste of time money and energy.

I was in the market for a new sofa and previously had just bought them online with very little…read morethought besides color and aesthetics. I'm very glad I came to What A Room Furniture because Daniel was able to educate me on all the different elements that one had to consider when buying a sofa including seat firmness, depth, configuration, and fabric. He helped immensely with helping me customize the ideal sofa with the appropriate measurements for each component. I always thought furniture was just pick and buy and was surprised by how customizable every aspect was. I'd definitely recommend stopping by if you are considering an upgrade to that old table, chair, or sofa as they have a great selection to customize to your preference and even better service to help you every step of the way!

So happy we found this place as we've been searching for a new couch for years. We have specific…read moresize requirements due to the room size and also really wanted to keep a chaise lounge without loosing any sitting room. We were able to make a couch that fits us! We found the couch style we liked, picked a performance fabric, chose how many cushions, seat firmness, seat depth, chaise length and width. Literally everything was customized! I also love that it's made in California without any forever chemicals. I didn't want a prop 65 warning on our couch especially since we have a new baby at home. Daniel was so helpful in the store with all of our questions and he had great suggestions and made sure that we knew our options. We never felt pressured into anything and that's really appreciated. Being it's made to order they said it would take 4-6 weeks but it was delivered in 3 weeks!!! Love this place and highly recommend them.

IMHO It is…read moremid-November and Crate & Barrel is once again beautifully decorated for Christmas!I If only one store on Santana Row puts you in the holiday spirit, it's Crate & Barrel! I am particularly fond of perusing their kitchen department and finding new kitchen gadgets or the old standards. Customer service is always friendly, genuine and helpful!

The worst experience. I purchased a dresser for $2,000 and still never received it. They made the…read moreCOI incorrectly, which caused delivery issues, and then nobody properly fixed the problem. I wasted so much time making calls and following up, and of course nobody is going to compensate me for that. After countless phone calls, Tasha simply refused to deliver the dresser. Customer service was unhelpful, communication was terrible, and the whole process became incredibly frustrating. Avoid this store

I wanted to check out the Homegoods in Cupertino. I think it's one of the nicest locations. It's…read morevery well organized inside and tidy. Makes easier to find things. I found these cute ceramic turtles that are hand painted in Mexico. They have an excellent selection of outdoor dishes and serving trays for the summer. Prices are good too. I bought a few rolls of wrapping paper. And decided on the teal colored turtle. Usually the check out line is very long. But I got lucky today. The line was short and I was all done in less than 5 minutes.

The website said the store was open. I drove all the way over to this store only to find it closed…read morefor inventory. As I ate my lunch, I noticed many people were trying to go in during this closure. I called and was told they didn't have a set time for opening, and that it would be closed until they finished. I've worked retail before and we always did inventory during closed hours.