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    GameStop

    GameStop

    3.0
    (18 reviews)
    2.6 mi
    $$

    April 6th I decided to trade in my xbox 360 and all my games and accessories, due to the fact the I…read moreno longer play it. Plus, all the games that I do play I have on my PC. I traded everything in and I end up buying a Wii-U for my stepkids. I got home and showed the wife the receipt from my transaction. She noted that she didn't see the xbox on it and that I didn't get credit for trading it in. So today (4/11/13) I contacted GameStop regarding this. One person checked the receipt, and agreed that I hadn't gotten credit for it. Looking in the back room, she didn't see my Xbox, and said she would check the security footage. She checked the video and didn't see me trading my xbox in. I made a call to the regional manager and speaking to him, I was forced to resort to a few threats of lawyers and law enforcement for theft and fraud. He informed me that he would call the manager of the store. I again get a call back saying the video shows me not trading a xbox. I demanded to see the video for myself, I was given the okay to view the video. On my way to the store I get a call from the store manager, Alex. He said that they did make a mistake, that they have my xbox and asked me to come down to the store so they could fix the problem. I arrived at the store and due to the promo going on I would get a little more cash out of the deal. Also for my trouble they are throwing in a free game. I get my new game and then I end up buying a game for the wife too. I am very satisfied with the outcome and the great service that I got from Alex. A mistake was made, yes, but they end result is that I am a happy customer and I will return to this GameStop every time I want a new or used game.

    Great customer service and the staff was helpful,and patient and considerate,the employees knew…read moreexactly what game and accessories I needed

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    GameStop
    GameStop
    Read the return policy, this gamestop has shady return practices they use to trick you.

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    Read the return policy, this gamestop has shady return practices they use to trick you.

    Redbox - videoandgames - Updated June 2026

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