"I recently visited the Red Wing store on Mansell Road in Alpharetta, and I have to say, I left feeling disappointed and frustrated. My husband and I have purchased Red Wing boots before in New York and other places, and we've always received outstanding service, which we expect when buying boots that cost over $300. Unfortunately, that wasn't our experience here.
When we walked into the store, we weren't acknowledged at first. After waiting a bit, we were finally approached by a staff member, and my husband explained he was looking for a specific type of boot. The response? The employee said they didn't carry them and seemed uninterested in helping us find something similar. My husband then asked to try on a similar style in a size 11, and another employee, a blonde woman, interjected with an attitude, questioning why he would need to go up a size. Her dismissive tone and the way she communicated made us feel like our questions were a nuisance.
To make matters worse, when my husband asked if the boots he'd found online could be returned to the store if ordered through them, the employee explained that because they were a "family-owned" store, they couldn't process returns on corporate orders. She added that if we ordered from them directly, we could return them, but if we ordered online, we'd have to deal with corporate. This left us feeling pressured and dismissed. My husband decided not to buy the boots because of the unfriendly service, and as we left, we both politely said "thank you." Neither of the employees replied, adding to the cold experience.
Overall, I'd suggest buying online if you're considering Red Wing boots. This store didn't make us feel welcome or appreciated, and customer service is essential when you're paying top dollar. We've had great experiences at other locations, like in New York, but this store's customer care was lacking. As a family-owned business, they should be fostering a warm and friendly environment--not making customers feel like an inconvenience."
We ultimately decided to buy online rather than support this location due to their poor treatment of customers. It's a shame, as Red Wing is known for quality, and we'd expect better service for such a reputable brand. I'd recommend others avoid this location and consider online shopping instead." read more