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Alpharetta, GA

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Freebird - Alpharetta

5.0 (2 reviews)

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3 years ago

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Atlanta Luggage Repair - Handle needs some TLC!

Atlanta Luggage Repair

4.0(64 reviews)
12.1 mi
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We had a broken handle on a Samsonite rolling suitcase with telescoping handle. The Atlanta Luggage…read moreRepair team was able to quickly assess the issue and quickly get our rolling suitcase back to functioning for a fraction of what a new suitcase would have cost! A+

Samsonite gave me the option to bring my suitcase here in person for a manufacturer's warranty…read moreclaim instead of mailing it in, which sounded convenient in theory. In practice, walking into this place felt less like entering a repair shop and more like stumbling into the afterlife of luggage. Maybe there is a system hidden somewhere in the chaos, but the only places I have seen with comparable levels of clutter were antique stores, thrift shops, and the occasional junkyard. If your suitcase has ever wondered what comes after baggage claim, apparently this is it. The storefront is also easy to miss. The sign mainly advertises leather and shoe repair, with luggage repair seeming like a last-minute footnote. For reference, it is on the left side of the grocery store, near the end of the strip, on the corner. Helpful, because the sign is not exactly doing the heavy lifting. When I dropped off my bag, I explained the issue and the owner made a noise that strongly suggested he had already seen this movie and knew how it ended. His official response was, "we will see what they say." Sure enough, within 2-3 days I got notice that Samsonite would not cover the repair. That meant driving back out to Sandy Springs before the 14-day deadline so my suitcase would not be discarded. I cannot prove anything improper, but I definitely left with the impression that the inspection outcome was not exactly a suspense thriller. Picking up the bag was its own experience. The two employees had trouble locating it, which was not especially reassuring given the sheer volume of items stacked everywhere. I was one suggestion away from joining the search party myself. The whole scene felt like a hoarder's garage sale with a repair counter. While I was there, another customer was picking up shoes and did not sound especially thrilled with either the wait or the quality. From what I understand, this business used to be owned by someone else and operated from a different location. The previous owners retired, and based on both reputation and my experience, the service seems to have gone downhill under the current management.

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Atlanta Luggage Repair - Location

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Atlanta Luggage Repair - New handle in place. Good as new and ready to hit the road again!

New handle in place. Good as new and ready to hit the road again!

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North Point Auto Upholstery - Mercedes Benz top repair

North Point Auto Upholstery

4.3(13 reviews)
3.3 mi

Recently took my car here to have the leather on the drivers seat repaired. They replaced the…read moreleather to a perfect match and I was able to the car up later that afternoon. Great job and I cannot tell it was not original. They apparently do leather repair on furniture as well. Would highly recommend for any leather repair issue.

The leather on the front seats of my wife's 2010 Lexus was starting to crack and split, so it was…read moretime for repairs. I took it to an upholstery business in Marietta for an estimate and they wouldn't even bother to return phone calls or messages (check my review of them). Thanks to Yelp, I was able to find the highly-rated North Point Auto Upholstery. Took the car over to them and Zulman (sp?), the father part of the father-son owners, was very kind and helpful. We used color swatches to find the perfect match. He gave me what I considered to be a very competitive and fair quote. He ordered the leather and called me a couple of days later to tell me the leather had arrived. I dropped the car off and it was ready the next day. I got home and noticed there was a lump in the left seat. I called Raphael, the son side of the team, and he was exceptionally nice. He said to bring it back and they'd make it right, which they did. The seats look fantastic! They are every bit as good as when the car left the factory. I am extremely pleased with the way things went. I wouldn't hesitate to use North Point again. Be aware that they don't accept credit cards - only cash or a check is accepted. Two thumbs up for this business! They're honest, reasonably priced, do a great job and stand behind their work.

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Freebird - Alpharetta - shoes - Updated October 2026

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