Manager was extremely rude and unprofessional. You have one job: sell a shoe, and you can't even do that

mean manager lady! she couldn't help with simple thing and was sassy! like okay thanks i'll do it online.

The BOA broke shortly after the purchase of my $275 Red Wing boots. They would not fix or warranty the boot. They said the BOA is not part of their boot warranty and I would have to deal with BOA. The BOA website has pics (no words) of a 40 pic process then after the 40 steps you have to go back to step 11 and go on. I am mechanically inclined and there is no way I would put myself through that. The owner lied about the BOA at time of the sale saying "the Boa is guaranteed for life if it ever breaks just bring it in and we will have it fixed. They are 0 help and want nothing to do with you after the sale. Shop at Mickey Finns you will have much better service. read more

BUYER BEWARE!! Very unhappy customer. Just over 2 months ago bought a brand new pair of red wing traction tred boots. The stitching on the toe started to come apart on both boots. I brought them back to the store to resolve the issue. They told me there was nothing they could do because it was from wear and tear. I have owned them for literally 66 days, probably worn for half of that, and my $287 dollar boots are falling apart. I had the receipt and original box and they wouldn't do anything. No replacement, offer to repair or even a discount off another set. Nothing. So my advise to anyone thinking about going with an expensive "quality" pair of boots, stay away from redwing. They are no longer a "Quality" product. They do not back up their product. I have had redwings in the past and never had an issue, apparently covid changed their quality. I now have a pair of $287 dollar paper weights. Thanks alot redwing read more

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Nice store with lots of stuff. Staff was ok, I like to be left alone whilst shopping so it was nice that no one bugged me.

I recently went here to purchase a pair of shoes as I was in a pinch. The sales rep helping me made me feel rushed into buying a pair although the shoe wasn't exactly the best fit. After wearing them one time and injuring my foot, I called to see if I could return the shoes and was told that the sale was final. Essentially I am out a good chunk of money and the store manager, Deborah, could seem to care less when speaking with her. There are plenty of other places to purchase the style of shoes they carry. Avoid this place. read more

The Customer service sucks at this location! I've been doing business with this store for years, I'll be hard pressed to continue. I recently bought a new pair of boots that cost me over $300.00. I had Damian for a salesperson, did not offer to size me, or conduct a fit test. I had worn these boots at work two times. At the time, they felt fine. I mistakenly got a 1/2 size too big. I brought them back to exchange for a better size, I was told by Aja that they could not accept them because they were slightly dirty. I went to a Dunkin Dounuts nearby to wash them off. I returned a 1/2 later with the boots looking better, they still would not exchange them. I brought them home and used a toothbrush to adequately clean them up. I returned a few days later without wearing the boots. I brought them back at the store for a exchange after cleaning them where they looked new and just out of the box. I dealt with Damain again, he opened up the box, without fully inspecting them, right away I was told that I could not exchange them because they were worn. I mentioned only two days, and I brought them home to clean with a toothbrush so that there isn't any blemish or wear. He wouldn't take them back! Until they change their customer service to be friendlier, this store would get more business and be profitable again!!!!! This experience is not warranted and it just cost them me mentioning my experience to alot of people. read more

Rude staff. Tiny store. Clearance section is a pit. I inconvenienced then by walking in and looking at shoes.

I would actually be able to give a review on the store if anyone ever picked up their phone. Two stores were called and neither pick up. Red Wings are good boots but they have to up their game on their storefronts. read more

I have gone to this location three times, and each time the SAME lady has literally yelled at me. The first time I ever went here she told me she "outta throw me right out of the store", because there wasn't a date on my company's authorization form for a discount. Red wings are good boots, but this branch is horrible. read more

Terrible customer service Went to this location on Black Friday with a specific model and size that I wanted to order since they didn't have them on the shelf. Asked a sales associate if he could help me out and order Model XXX size 11.5 - He says they are a full service location and that he could help me out after standing on their sizing machine. After being sized, he tells me he's going to order me a 8.5 since that is what the machine determines is my correct size. I have the exact same boot I want to order in the exact same size - I tell him that I still want a 11.5 and he insists on a 8.5 and asks if i've ever worn their boots before. I have the exact same boots, and he says he'd be happy to order a 8.5 and that a 11.5 is too large. Keep in mind, they don't even have a 8.5 for me to try, so even if I agree to go with his recommendation of a 8.5 - I'd have to wait a week, drive back to the store, try them on, find out they dont fit and then wait another week for the shoes I wanted in the first place. I will never go to this location again, I've worn a size 11.5 in tennis shoes, hiking boots, work boots for the last 15 years. I have the EXACT same model and size I was requesting - I don't need a pleb telling me what is right for me. It's incredibly rude to refuse a customers request especially when they know exactly what they want. I wen't black friday shopping all day today and what should have been a 5 minute order turned into the worst experience I've had all day. So instead of getting the shoes I wanted, although I knew the model and size, I am stuck writing a review on this garbage Redwing location and the pube-bearded sales associate that chose to waste my time. I will never return to this location, its sales associates are trash - I'll go to the location in New Haven where I bought my last two sets of Red Wing boots. read more

Bought a pair of workbooks, the two salesmen were very pleasant and nice to deal with, as for the woman not so much, definitely in the wrong line of work should not be in customer service. read more

This place has the worst customer service. I have to buy shoes here every year and every year it gets worse if you purchase your shoes from the clearance side nobody wants to bother with you because they aren't getting a commission from your purchase. They do have the best shoes and the shoes are very comfortable and last a long time. read more

Really awesome store they sell boots for all types of workers electricians, snowboots, steel toes, soft toe's, sneaker steel toe, no oil slip, and they even have a room where everything is on clearance ! I got a pair from $200 down to a Ulysses Grant !! And they even have a section where they cater to women in need of steel toe boots! Woo hoo! They have about five or six staff members in there and they personally help you they don't make you feel obligated to to buy anything they do have socks in there that are bit expensive! they sell gloves and other small accessories for your boots like guards and goo for the floor workers. they have real comfy seating here, so don't come after work bc you might just fall asleep in one of those chairs !! what I really like about this place is that they give you I don't know if it's a year or a lifetime warranty on your boots but if you bring them back in they will shine them for you, they will replace the laces if they need to be replaced & a few other things !! They also give you a couple American flags metal emblems for your boot laces (free) and thats something that usually only Chippewa boots come with really nice store the owner too! And Joshua was my personal Shopper Guy make sure you ask for him because he was so helpful,a real sweetheart!! 5 stars for Joshua!! read more

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I just went into redwing for the first time with my boyfriend to get a new pair of workboots. We walked in and their were 2 employees. .1 was with a customer but greeted us..the other just stood at the register on his phone. We walked around aimlesly.my boyfriend asked the guy behind the counter foe help he simply pointed him where to go instead of walking him and showing him...we continued to look..got no more help..we left without trying on a single pair because this useless employee wouldn't leave his phone or the counter. Definitely not worth it. Never coming back read more