We found the perfect shoes to go with my dress! They had a big selection from simple to over the…read moretop and everything in between. A good selection of thick and thin heels and casual shoes (sneakers and sandals) and fancy shoes. The staff was friendly! Price was very affordable!

Not a whole lot of options for men's shoes, but that was my intention. I was looking for Asics, and…read moreI found them. I didn't want a million brands of sneakers, with a million styles. Just simple and limited options. I tried on some shoes, I was in and out in 25 minutes. I just needed shoes for work. What I will say was lovely was finding wide sneakers. I was today-years old finding out I was a size 9 wide. I had gotten sneakers as large as 10.5 because that's all that fit my odd-shaped camel feet lol (especially Converse Chuck's). Growing up I didn't think anything of getting shoes with an inch of space for my toes. My mom always bought shoes that I would grow into so they would last longer, and I continued to shop this way as an adult. I am embarrassed to say this was probably the first pair of proper-fitting shoe's I've ever bought. Well, okay, two pairs. I wanted one pair for work (I work in healthcare and I step in all manner of bodily fluids and gross sh*t all the time, I just avoid getting anything splashed on my kicks at all cost) and one for walks. Anyways a thing that bugs me is being asked to sign up for the loyalty program. I'm tired of being asked that, I buy sneakers once a year (if that), and I just want to buy stuff without being asked for my phone number and email address. No one cares about loyalty programs anymore. Otherwise, open area with plenty of space, a lot of brands available, and geared more towards options for women.

Wonderful items and customer service! The staff was helpful and friendly and I would definitely…read morecome back again.

They have had a wide, well -stocked skin care/makeup section, which included very good brands…read more Unfortunately, they have minimize the makeup/skin care products. They carry to the point that it is not worth making a trip there just for that which I used to do.

My birthday was coming up in 7 days, and I stopped by a DSW. I found a pair of shoes and tried to…read moreuse my birthday reward, but I was told it was not noted in the system. I called DSW and was told it would be in my email the next day. When I checked the next day, it was not in my email, so I called them again. This time, I was told it was in the system and that the deduction would take place at checkout. Yes, you are correct; I was given no Birthday reward. Not only are they not giving out the rewards anymore, but they are also lying to customers about the rewards. Donna Carnevale

Got a pair of heels for upcoming interviews. I was able to find a viable pair through their…read morewebsite. Instead of paying for the shipping, I opted to pick up in store. As there was no line upon arriving, I was serviced right away. Already planning to try them on before I left, the cashier suggested to test them out as well. Would not mind making another purchase through them.

After relaying a failed attempt at finding supportive and comfortable walking sneakers from Dick's…read moreSporting Goods to my coworker, she suggested I try out New England Running Company. I am so glad I listened to her suggestion! She was right when she said they take the time with you to ensure you end up in the right sneakers for your feet and walking style. The second I walked through the door I was greeted and helped by a very friendly associate. After asking what I was looking for, he had me roll up my pant legs, take off my shoes, and walk a few feet. By this, he was skillfully able to determine what type of support I needed for my feet. He grabbed a pair of sneakers for me to try on and walk in on the sidewalk outside. He was able to gauge that these shoes would be a good fit, but even offered to grab a few more for me to try. I was very happy with the feel, style, and brand of this pair, so felt pleased. An additional bonus: there is plenty of parking in parking lot. I am so happy to say I can enjoy my talks again in comfortable and supportive sneakers!

a bit pricey but the relaxed staff made it worth it! a dressing room is available and i felt like a…read moreprincess (which I am in Kazakhstan) (i wore my birkenstocks home and ditched the boots) shoutout to Salem Varsity Baseball!

Nice big store, good stock. Very helpful staff, no attitudes given even after handing over 7 pairs…read morefor sizes. Ladies were knowledgeable and helpful. Store wasn't crazy loud or messy. Overall best finishline I've been to. Fyi, it's no longer by the food court, it's down closer to Macys now.

consistently has a larger stock than other shoe stores within the north-shore mall. good assortment…read moreof sneakers/tennis shoes. staff are friendly & not helicopter-like if you're clearly just browsing.

Store closed. More…read moredetail required, Yelp? OK. A tip: don't come expecting service, shoes available for purchase or even a door. The store is closed and empty.

I recently had a terrible experience with this store and their staff, the assistant manager. Im not…read moresure of her name since she wasn't wearing name tag (female with dark hair) was so unprofessional and down right rude. She accused me of trying to return shoes that weren't bought at this store. Accused me of buying them at a "discount store" despite having a receipt. I was appalled. Not only was she rude but she was aggressive and I am not sure how she can work in customer service with such a terrible attitude. I reached out to corporate and I am waiting to file a more formal complaint against this worker. I will not go back to this store because of her treatment. She needs to find a job that is more suitable for her, something that doesn't involve talking to people.

do not expect customer service from them,but generally reliable. I have scored some good deals in…read morethe past, but now they are offering a reduced selection at higher prices.

My daughter and I made our first trip to Salem this weekend, and she was looking to expand her…read morewardrobe. We stopped at several shops, but the Ossuary was her favorite. The store exudes goth ambiance with soft lighting to highlight clothing and great music. I wish I knew the woman's name who helped my daughter put together outfits. She was very kind and made my baby bat look like a million bucks. She's so pleased with her new pieces. We'll definitely return on our next visit. If you're in Salem you should check them out - being able to see and feel the clothing firsthand is so important and something you can't get from buying online.

Came here on a whim because I wanted to get a little jacket because I left mine in the car…read more One thing that I absolutely adore is their size range. They carry brands that also supply plus sizes. I was able to find things to try on in store and try on. I don't often get that option. I really wish I had more time to look through their stuff. Another thing that I adore about their storefront, some of their items are also local. I bought two books from local writers. They also have local clothing brands and I just adore this. The people who worked here were so friendly and helpful. I bought myself a lovely red duster. They knew their product well and was able to help me no issue. Items in this store are on the higher end, but its a small price to pay to be able to try on the clothes in store. That is just not something you can get online. Overall, we want to go to Salem again. I will make a point to stop by here again!

I love Rack Room Shoes. Since I get their emails, I am always aware when they are running BOGO…read moresales or when they have special deals. I was in the area and I decided to check on some of their dress shoes. Their selection was really good and the prices were even better than some comparable shoes I was searching online. Like other Rack Room shoes, you basically search and try anything by yourself. Minimal customer assistance, but I am used to their approach and I don't mind.

Tried reaching out to customer care live chat, unfortunately I got the same person from a few days…read moreago.

I brought in a $500 pair of shoes to get the strap altered. The man working made a lot of snarky…read morecomments. Some of the comments being "Do you understand how physics works." And " there's no point to alter the strap because your foot will slide." When I handed over the shoe, they were still strapped together. I had offered to help him undo the strap, and he decided to look at me and go "What" with a rude demeanor. He then punched a hole into the strap, not listening to where I wanted. When he handed it back to me to try it on for sizing. I realized that it wouldn't slide anymore because he ripped the inside of the strap. I handed it back to him so he could fix it and instead he decided to cut it more and add another hole. The right shoe now has more holes than the left. When me and my mom were talking he kept saying that the right shoe would need another hole and decided to just punch it in without my knowledge. I didn't think he would do something without my okay, but that was furthest from the truth. He not only didn't apologize for the damages he caused. The whole time that I was in there he seemed very inconvenienced and it felt very rushed. I could tell he just wanted to do it as fast as possible so we would leave him alone. He could have told us that he didn't have time and to either make an appointment or come back later. I am happy I wasn't charged, but he caused damages that I will never be able to fix without having to redo the whole strap. I wouldn't be able to buy this shoe again because they no longer make them. Although the damage may be small to the inside it was more the fact he wasn't kind from the beginning and I never got an apology from his mistakes. I understand that he has done this for a long time and knows what he is talking about however he took what I said and completely disregarded it and chose to do whatever he wanted.

Service with a smile! my husband has been using the cobbler in Danvers Square for years... After a…read morevery recent interaction where the cobbler not only jacked up his prices but also got verbally argumentative with my husband... We were at a loss. I found this place and great yelp reviews only confirmed my decision. They were spot on. Fair pricing, fast service, incredibly friendly and honest so happy to have found them and support a local business doing it right!