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J.Jill

3.0 (2 reviews)
Open • 10:00 am - 9:00 pm

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12 years ago

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16 days ago

Decline in customer service. selections sizes. Very limited. This is the second time the customer service was terrible.

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Windsor

Windsor

2.8(8 reviews)
0.3 mi

I needed to find a Homecoming dresses for my two very petite daughters. After an exhaustive search…read morein Methuen, we found ourselves in the Rockingham Mall in Salem, NH. Our last stop in the mall was Windsor. An employee named Kristie, who is petite like her, was so gracious and helpful with her as she tried on a few dresses. She offered many empathetic kind words to her the entire time. My daughter found a dress there she liked but wasn't sure it was "THE ONE". A few days later we returned because she decided that it was and of course the XS size was not there anymore and she was heart broken. Kristie remembered us and tried to make her feel better while Renette(I'm assuming the Store Manager) jumped on the phone to find another Windsor store that had that size. They were like the dynamic duo. Such customer service! It's been a long time since I've had two young ladies be so kind to my daughter and in such a busy store. We found another dress that was similar there and purchased that instead. They made my daughter feel very special and made a stressed out mom calmer! Cute and affordable dresses along with outstandingly helpful employees!

me and my friends went in about 10 minutes before closing we were just looking around and this lady…read moreand her young child and baby came in about 5 minutes before closing and one of the store employees literally yelled at her that the store was closing in 5 minutes. she was extremely disrespectful. i'm extremely upset and disappointed with the way she handled that

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J.Jill - accessories - Updated October 2026

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