Customer service is excellent. Right when I walked in the door I was acknowledged. There's a fine line between feeling pressured for them to make a sale and feeling welcomed. I felt they had the perfect balance. Ryan greeted me. He wasn't pushy, didn't directly ask me what I wanted, he simply greeted me, allowed me to browse, and welcomed any questions I had. You're not treated as a number here; it's not just a simple sale. They want you to establish long-term relationships. You can tell by how much they invest in you, educating you, answering your questions, and being patient with you, whether they make a sale or not. This even is reflected in their customers. I ran into a customer who was very passionate about the brand. He shared his experience with maintaining his lifetime boots. I have a metal rod and pins in my leg which made me nervous about getting boots but understanding how the leather stretches and softens after the breaking in period as explained by Ryan, as well as the customer, allowed me to trust the process. The customer's passion and excitement of the brand reassured me that I would be happy with my purchase of the Iron Ranger. This boot having speed hooks work perfectly for me. Thank you all, Ryan, Abby, Andrew and Cameron for all your help during my visit. read more

I'm blown away! I'm tellin yall, come here for a new pair of boots or to fix your old pair! Cameron, Ryan, Abby, and Andrew all helped me with a smile! I bought my first pair of Rios today and it was a phenomenal experience! If you want a nice pair of boots or your old boots fixed up i highly recommend these folks! If your looking for life long boots you gotta get your self a pair of Redwings, not too pricey for the longevity of em. read more

Red Wing - Rios. - Shoe Stores Near Me - Beaverton, Oregon

I came in looking to purchase the SuperSole 2.0 and ended up having one of the best retail experiences I've had in years. The staff was outstanding, knowledgeable, attentive, and immediately familiar with my line of work (pipefitting on ships). They helped me dial in the perfect boot size and insole for the kind of miles I put in daily, about 7.5 miles and 50 flights of stairs. That level of care makes a real difference. The whole experience felt like shopping pre-covid: personal, thoughtful, and genuinely human. This store is family-owned and operated, not corporate. You can feel it the moment you walk in.. people who work hard, take pride in what they do, and treat customers right. Buy your boots here. - Big Church read more

Red Wing - New boot goofing - Shoe Stores Near Me - Beaverton, Oregon

First Red Wings purchase -- this specific store was fantastic! Cannot say enough about the service and staff -- outstanding service, extremely knowledgeable about the boots, fitting, sizing. Excellent customer experience -- thank you!!! read more

Highly recommend this place. AMAZING customer service! You don't find this kind of atmosphere in many retail environments. I went in looking for a new pair of work shoes, and left feeling like I was a part of the family. Thank you to Ryan, Cam and Abby for making it a wonderful overall experience! read more

New owners, the Fabian family, are fantastic! Best customer service around and you feel like part of the family when you walk in the door!

I do not recommend this location. I'm disappointed overall with my purchase which was brought about by poor customer service. I've been using Red Wing Boots for the entirety of my professional career and after this experience I'm wondering if it's time to make a change. Their boots have historically been super reliable, comfortable and come with free repairs and shoe laces. The pair of boots I bought from here are apparently one of several that they do not repair. That's unfortunate because I asked about that very service when I made the purchase and was told nothing about my model being unmaintainable. The boots also wore out faster than any other pair of Red Wings I've owned. The soles have huge holes in the after less than 2 years and with no way to fix them I am out a set of boots. The customer service leaves much to be desired as well. When I made my initial purchase I asked about the sole replacement specifically as well as some other questions. Basically everything I asked about did not apply to my model of boot but was never told that. When I went in later to ask about getting them repaired it was even worse. They made me feel like I was inconveniencing them. I asked them to double check on the sole repair since I asked about it when I purchased the boot and was given bad information. The employee said they'd check and call me back which they definitely did not do. Very very disappointed that so far they've done nothing but consistently lie to me here. While I was there I opted to get replacement shoe laces which was also a disaster! They gave me strings and claimed they were shoe laces. I mean for a set of work boots the little strings simply don't work. They hurt your fingers when trying to use them and they WILL NOT stayed tied. Again the employee just shrugged when I asked if that was really all they had. Terrible service and now I'm wondering if they company as a whole is just trash now. Not sure what I'm going to do about a boot replacement but I'm certainly NOT going here again. read more

Really surprised to see the negative ratings here... First off. A big shout out to [ ANDREW ]. -Kind -Helpful -Informative -Precise -Awesome All Around!! We just relocated and decided it was time for hubs to get a new set of Work Boots. He has purchased from Red Wing Shoes many times, but this was our first experience with the location up here in Oregon. I tagged along to both help select and also, to check out the Woman's section incase I was in need of some new shoes for either Work/Hiking/Etc. Upon arriving- You will notice the location is a bit hidden. Kinda had to go a round about way to actually get to the front door lol Andrew immediately wore his mask once he spotted us arriving and asked if we had any questions or would like any assistance. There was rush, no pushy salesman nonsense. Plus, My hubby has had his fair share of a variety of workman boots that he would have known if the guy was just feeding him BS. Nope! Andrew did none of that and backed off to give us some space to browse and look around, than came by and was super helpful when hubs wanted to try on a set he was interested in. Once speaking with Andrew we quickly realized he actually knew what he was talking about... He mentioned another pair ( Hubs was also debating on that one) and gave reasonings between the two of the pros or cons. In the end. We were very pleased with the overall experience and results. Place also seemed really clean, had that nice new leather smell to it lol. He also mentioned how they are getting ready to install more updated equipment to help recognize your pressure points when you stand ( AWESOME!!). Highly reccomend this store and especially Andrew's help! 4- Location is good, but parking and getting in was weird and hectic 5 Cleanliness 5 Customer Service 4.5 Price ( It's on the higher end for shoes, but these lasts so long and they have warranties for shoe strings, replacements of parts, etc. ) 5 Covid guidelines were met and followed! read more

Good spot Employees are always very helpful to get what you are looking for. I wish they had more options for the heritage line of red wings but they do carry the more popular boots for men. I'll definitely be coming for more boots in the future read more

Red Wing - Red Wing 10877 - Shoe Stores Near Me - Beaverton, Oregon

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I was from out of town to purchase a set of Red Wing shoes. I showed the owner my existing pair and stated that they were well under the factory warranty and one year and if they had not performed correctly or even within the guidelines of the normal wear that I have gotten with Merrill or Keens I even stated that I had my original sales receipt I was Flatley told that he would not honor the factory warranty. He proceeded to tell me how many years he has been doing this. Redwings might be good shoes but this location has a very dismissive owner. read more

Currently, due to the pandemic, they are limiting only 2 customers in at a time. I completely understand, and appreciate it, but damn, it took over a half hour before I could get in the store. Luckily, I did my homework before showing up, and knew what I wanted. The staff there is awesome! Very helpful, and willing to do whatever to make sure you get the right fit, and the right boot. They also made sure I was comfortable throughout the process. The boots are very well made. They feel great on to, which is important if you're on your feet all day in unforgiving circumstances. I work on concrete all day, and with other boots, the comfort level just isn't there by the end of the day. But with these... they're amazing. I also bought inserts to fit the boot. They work great and fit the boot perfectly! I will definitely be back to buy another couple sets, and will continue to buy all my work boots, and regular boots from them. read more

This is a great location Andrew always takes great care of me I've bought a pair of Irish setters and supersole 2.0s the Irish setters are amazing boots at under 200$ when I got them of course the supersole 2.0 are in another league but that's to be expected at twice the price and during both sales he didn't pester me to push upsales just politely informed me about other products which I appreciated I can't say enough good things about this location I'll be returning soon for shoe laces a cleaning kit and some new insoles read more

After going back to this location to get another pair of boots, I was utterly amazed at the woman who was there working when we arrived. I'm not even going to say "helped us" as she acted put out that we were even in her store. She was beyond snarky and rude and it felt like we were interrupting her when we walked in, as she was on the phone. We ended up taking our business to the Hillsboro location after calling that location on the phone. New owner there is amazing, kind and helpful - what you would typically expect and want to see when you are spending top dollar on shoes. We will now be going to the Hillsboro store as he seemed to want our business more than this location. read more

Not a fan of this location at all. The person that helped me didn't seem to care if I got the correct size and seemed somewhat annoyed by my questions (I did have a lot). The US made boots are spendy and the sizing seems off. Also, they won't take returns on some boots even if you only tried them on inside. Terrible policy. Save some time and go to Danner. Staff was much better, boot selection was larger, and prices were more fair. read more

We received great service. Came in on a Sunday and only one employee was working at the time but he took his time to explain the shoes. He grabbed about four different pairs for me to try out. In the meantime he was busy with other customers and gave them the proper attention. Great store , nice selection and left with boots and a smile . read more

If you need boots and you happen to be female, this location is your best bet in the grater Portland area. SERIOUSLY!!! The other Red Wing stores in Portland and Vancouver only carry men's boots and Danner isn't doing any better by offering a few bullshit fashion boots for women. I get it that women only make up a fraction of the construction workforce but we still need footwear! This location actually has functional work boots in stock that you can try on and leave with same day. Another contributing factor to my positive experience at this location was the amazing customer service. The gentleman that helped me, Andrew, was extremely polite and helpful; he went way above and beyond to help me find the perfect pair of boots. Good boots are expensive, but worth it. If you're going to spend the money this is the place to go!!! read more

We are traveling in Portland and are looking for nice handmade boot, we compare Redwings with Danner and we love the details at redwings. Our Cousin and her Husband are visiting from Taiwan and we all feel very welcomed from the staff. Rosemary, the fitter in the store is Amazing, very patience with us and provide very helpful tips and service. We will suggest anyone to come to this location again! read more

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I love my Redwing work boots and was excited to see new options for women's boots. I don't live locally, so I was dealing largely over the phone (and twice in person). I was "helped" on numerous occasions by Rosemary. Her customer service was atrocious, and she was impressively rude every time I spoke to her. After 3 weeks of back and forth (for a straightforward order), she refused to accept my credit card. The boots are great, and I couldn't recommend them more! But as someone who has never left a public review or complaint, I implore you to take your business elsewhere. read more

Came in here for a pair of work shoes. ESD and extra toe protection. There are 2 shelves out of the entire store that are women. Out of which, 4 pairs have that criteria. 2 brown and 2 black. I like Black so that gave me a total of 2 kind to choose from. No sale either. Meh. read more

Heres a thought on customer service. Two employees in the store, two customers being waited on. Patiently waiting to be acknowledged, eye contact, something. Finally asked by one, " Can I help you with something? " Me: Yes, you could acknowledge a customer when they walk in." Male employee: Well we are busy helping these other people." Me: Shouldn't stop you from saying Hello or be right with you. Male employee cops an attitude and insists the female employee did. Well she must have been very quiet because I could hear every complaint her customer had about her boots being too tight. Upshot, 145 dollar sale walks out the door. Been to this location 5 or 6 times and always have recieved exemplary service. Maybe I will give them another chance but probably not read more

Great boots. Awful customer service. Was helped (on two different occasions) by an extremely impatient, unknowledgeable, and condescending woman. read more

In my personal opinion, you are better off going to the privately owned Red wing Shoes stores. Keizer and Hillsboro. If you are looking for repairs, touch-ups, conditioning... don't go to the Corporate Beaverton Red Wing Store location. Bought my regular #2418 shoes that I've been using for reinforcement the past 2 years, and the stitching has popped already. Whoever was at the store at the time began to tell me I have the wrong boots for rebar, that they couldn't help me with restitching (Keiser does it). Asked them about tough toe and they shrugged me off that it was even worth it. The list goes on and on. Beaverton Red Wing Shoe location is a corporate store and they already make enough money to not care about repairs and such I guess. They only want to sell new boots it seems. I called Keiser let him know what I was told and how I was treated, told me that he is friends with Aaron (the private owner of the Hillsboro location) and told me he would take care of me. Haven't gone yet but will soon. read more

Red Wing - Boot always thrashed from my line of work but specifically the stitching under the eyes is what I went in for. Purchased 2/21/21. - Shoe Stores Near Me - Beaverton, Oregon

Do not buy these boots. I bought some red wings boots under the "warranty" 3 months ago. The employees gave me the impression that if my boots started defecting that they would exchange them no questions asked. Tonight I went into the store ready for my exchange because water started leaking into my boots and they would not exchange them. Never going to buy another pair of red wings again and would advise everyone from doing so. read more

Oh my goodness free shoelaces? WHAT?! I've never been into a red wings but I took my boyfriend because he needed new soles for his boots. The lady working there was very friendly and helpful. I enjoyed our shopping experience there. The only thing I don't like is the shoe prices of course, $200 boots?! DAMN! But I understand since they're mostly heavy duty workbooks. Also, the store is really small so the selection feels smaller than it should be. Overall though, a great little store. read more

This is my first Yelp post, yes that bad.....Terrible customer service @ Red Wing. Long waits for service. These folks rely on technology to size a customers shoe size, then will not return their merchandise when wrong or not comfortable once you walk out the door. 2 hours after wearing Red Wing shoes I was in pain because they were too small. They would not exchange even the next day with 2 hours use. NEVER will I purchase shoes from this shoe chain again. Awful experience and would not recommend this retailer to anyone. Signed, Soar Feet read more

First pair of boots. Staff helped me through the whole process. Went on a Saturday and store was empty. Definitely excited to break these boots in. read more

Picked up a pair of work boots here the other day, after checking out a few other places. The gentleman that helped me, Andrew, was very helpful and knowledgeable, without being pushy at all. Good rapport, and I felt like he was genuinely interested in what I needed, rather than just wanting to sell me something. I've worn the boots a couple of times since the purchase, and am very pleased with the quality. Kudos to Andrew and Red Wing - A very good experience overall. read more

Not a bad place to shop for boots. They offer a few nice styles and the sales associate is pretty friendly. The prices are decent to slightly overpriced. $100 to $200 typically. There are lots of little ways for the price to be bumped up though, such as buying $40 insoles for your shoes, not necessary. All in all, my new boots work good, and feel alright so that's all I care about. read more

Awesome and super helpful people that work here with a great sense of humor. Will be back!

Hubby gets his work shoes and inserts here. He likes them and the customer service was very nice yesterday when we went to pick up new inserts. They have his name in the database with his employer, so checkout was a breeze. read more

I came here having done some research and knowing pretty well what I wanted. In my youth I worked in a shoe repair shop so got to know what makes for good boots: quality full grain leather, stitching, attention to detail, re-soleable, etc. I say all this to give context for my experience of the veteran sales lady there. She almost made me wonder if I'm worthy of her boots - she was almost protective of them, as if she wasn't going to sell them to just anyone. After examining me and my character, she took time to patiently explain exactly why these boots are so good and almost made me pledge to take care of them and treat them right. I felt like I was asking to marry her daughter or something. But I really liked her - a real pro who knows her product - and I respect her care and commitment to quality very much. She insisted on measuring my feet and picked out a size smaller (measured 12, tried on 11) and they fit perfectly. With boots like these, there's always a little breaking in period, but mine has been relatively painless and I love these boots! read more