DO NOT USE REDTAG, I Have had nothing but issues since booking my trip with them they switched my hotel and said that I have no way of changing it, they have done absolutely nothing to help resolve the issue that was on their end. If I could give zero stars I would. I wish I had looked up customer reviews before because this happens alot and they just expect to people to give up from frustration read more

one of the security guards very rude. arguing with customers and very rude. Will not be coming back.

we've been travelling for years and always impressed with our travel agent out of red tag. Louise Wheeler is the very best! exceptional customer service and always delivers an amazing vacation pacKaye! read more

This has been the worst experience ever, and I strongly recommend avoiding booking with Redtag Vacations! I know many people use Redtag to book their vacations, but everything seems fine until you need to contact them to make any changes to your booking. This company feels like a real SCAM! We made a reservation on Redtag with a Transat flight. When I added the "Option Flex" package to my reservation, the price of the vacation increased unexpectedly. I'm not talking about the additional $89 per person--I'm referring to an increase in the price of the initial package itself, and you immediately see the message, "The price went up from...". Additionally, if you decide to change ANYTHING in your order--whether it's the person, room upgrade, or any other details--you can't do that online, only through the agent! Of course, this is where they start charging you for everything! You have to pay an agent fee of more than $100 per person, just to make a small change! I called the agent to ask for a room upgrade, and I was quoted $960 for a $320 room upgrade, with the difference explained as a price adjustment based on Transat's website, which seemed unreasonable. Redtag claims to offer the best price but takes no responsibility once your booking is complete. The insurance ends up costing much more than $89 per person and provides nothing in return. It's not worth it at all! Be cautious when using Redtag--it feels like a scam! read more

They are horrible don't provide you with all information and will send you to places where the security itself is probably in on the scams.

I would give them a zero if I could. Booked vacation online, got a trip confirmation number and flight confirmation number then I get a call saying they can't honor the online price for my vacation and wanted to charge me $200.00 more. They were no help. I finally asked for refund back. How disappointing, to have a vacation cancelled due to their error. Never again. read more

If I could rate them negative 5 stars I would. I booked a vacation in Aug. I bought worry free insurance just in case. I was allowed to cancel within 72 hours of the date of travel. I called Nov 7 and spoke with Walter. I asked for the trip to be canceled. They wanted to give me half of my $6000 trip in refund and the other in red tag vouchers. I wanted all to be refunded. They did not refund me anything. I waited until Dec 15 and called again and spoke with Maria. There was no record of my previous call.i had to explain everything all over. I asked for the refund again. Waited for the refund to appear. Wrote the supervisor (Danielle) and no response. Called sunwing and they told me to write a complaint.... I wrote again today. I am beyond angry. Do not book with Redtag. They are the worst company I have ever dealt with and I travel a lot. Date of experience: November 07, 2023 read more

Horrible company avoid at all costs. Terrible customer service multiple times were told no one could help us as they had more important calls to deal with. This was after we paid in full flights cancelled west jet offered full refund no fighting to get refund from Redtag. read more

Booked a vacation, called them within one hour of booking to make some changes to the name and they would only do it if I paid more money. Stay away from these pirates. read more

Recently booked a trip to Cuba. Redtag had a 20 year promotion going on to win your trip back. A few days after we booked we get an email saying we won, to fill out a form and send it back, which I did the next day. This was over 2 months ago and I've heard nothing back. Redtag are unable to help, travel brands NEVER answers their phone, doesn't return voice mails or emails, completely ghosting me. Redtag use to be a good travel agent, now it's just a scam. Avoid at all costs. read more

RED TAG VACATIONS IS HORRIBLE!!!!! I wanted to write this review because I was extremely disappointed during my stay at Iberostar Player Pillar in Cuba during Jan 13-16 2023. Please note that this trip was a honeymoon trip for me and my husband and during the booking I noted this was a honeymoon trip, I was told that the room would be decorated as a honeymoon suite and we would be upgraded - that did not happen. My entire experience was horrible and I wanted to highlight a few of the key issues I faced during my time here. Upon arrival, the door key to the front door did not work and I had to wait for a technician to reprogram it at 11pm on the night I arrived at the hotel. After walking back and forth a few times I asked the receptionist to change my room, to my disappointment they said "no" and asked me to wait for my key to be reprogramed 5 times after a day of travelling from Toronto, Canada at around midnight. Then when we got into our room, we realized the back door to the terrace did not lock and because we were on the first floor anyone could come through the back into our room. Our personal belongings were never in the room and I had to carry it around during my stay. The pillows had this nasty odor as I don't believe they are cleaned, I had to request new ones but the ones we received were even worse, I had to put them outside to air out, what I appreciated as our proximity to the lobby as villa 5 was only a 4 minute walk to the buffet, lobby and beside the pool. The food was also repetitive at the buffets and temperature of the food was not hot, there were flies everywhere and the snack bar only had hotdogs and ham sandwiches with very bad service, food did not come out for a reasonable amount of time. The wait times were over 1hour not just for myself but for other groups as well. On one of the days it was a bit chilly, as a result there were no beach chairs left around the pool area, instead I had to sit on a broken chair that they took out for me from storage because of the shortage. For the a la cartes, I never got to try a Japanese restaurant although it was the only one I wanted to try on the trip because it was "full" when I went to the japanese restaurant, there was less than 50% capacity yet we were still not allowed to sit because we did not have a reservation. Overall, I would NEVER recommend this resort to anyone, it was a horrible experience for me and my husband. I will share my experience online to allow others the opportunity to choose another vacation, we were so happy to leave and return back home. I hope REDTAG, you can make this right by responding and compensating me. I have emailed the travel agent and they told me my email was forwarded; however, I did not receive any communications from anyone else. I have pictures for proof for those who are interested. read more

Worse experience of my life, i booked a departure from montreal and it automatically changed it for departure from toronto... a way for them to charge me for insurances and extra cancellation and rebooking fees of over 300$ Never again !! read more

Hello I am writing to share my disappointment with my recent travel to Mexico's yukatan peninsula princess resort mar 08-15 2024. As a single occupying paid a substantial amount for the trip. I booked in line in December for a king bed high floor deluxe jr suite. On arrival the receptionist shared that there were no king suites available at that time as the booking was based on availability. I commented that I booked and PAID for a king suite in December 2023 which should secure that room on my arrival. I was given a room with 2 double beds on the second floor of building 3. The reception stated I need to consult with the travel booking company and and not the report itself. I was then told I would need to stay packed and come down to the reception lobby in the next Morning to see what they have available to assign me a king suite. I made the decision to sleep in the double room I had not booked and on the second day the resort found me a king bed in a different building facing the back of the resort. I shared I was not going to move all my items to another building that faces the back of the resort with no view. I proceeded to stay in the room With 2 double beds. If I book snd pay for a king bed suite I expect yo have one secured on arrival nor runaround liking for another room the next day. My vacation time is limited so I don't want to be moving room to room I want to get unpacked and enjoy the resort . The fact I paid well in advance should have secured a king bed for me. I am too old to sleep in a double bed. I will reconsider booking with red tag in the future and will never stay at yukatan again. Furthermore My disabled father at 79 who came on the trip was denied a chair on the ocean to sit in and denied shuttle support from his building to the lobby. We had to purchase a plastic chair from Walmart for 100$ us !! Disgusting and unacceptable on the resorts responsibility. Shame on yukatan. I will Not be recommending this resort to anyone! Marnie read more

Stay away Zero refund on cancelation on the top they will charge you penalties RIP OFF

We booked a trip with red tag almost a year ago it was a very expensive trip to punta cana Dominican nickelodeon resourt we opted for the upgraded room with our own private pool but when we landed we had never got it and we're told not to worry by red tag we would be refunded the difference but a year has almost gone by no refund or credit towards another trip the difference between the two rooms is quite significant and they did it too the couple we travelled with as well seems to be a scam they got going on Red tag seems to be just ignoring my emails now and calls they keep saying it's under review be aware of them because they definitely don't care about there customers here's the pid number and booking incase Red tag actually wants to look at this review will never book with them again unless this is resolved 2QKI2N booking number 22181821 read more

I paid 1800$ CAD (flight only) from montreal to varadero for me, my wife, my daughter 4 years old and my infant of 1 year old. I was supose to come back the 27th of january 2024 and I got an emergency my son got sick and I had to leave the 24th today. I called them to change my flight they wanted 1000$ more to change my flight for the same flight same plane same hour on the internet was 500$. I tried to explain to them they didnt want to listen to me I spoke to Alen customer service representive he continued asking for 1000$. I asked to speak to a supervisor he told me he will call you back in 4 hours. Finaly after I got mad at him he transfered me to Joe Gupta supervisor. He didnt even let me explain my situation and he hanged up in my face. After Mr. Gupta sends me an email that I was rud and that I hanged up in his face. Unhuman and lying supervisor. read more

I am only writing this review as I wrote another review on another site and got a response back that made no sense and accused me of things that had nothing to do with my original complaint. This was done to discredit me and take away from the real issue at hand. I am writing reviews everywhere now because of this. The agent does not understand basic English making a conversation very difficult as I had to coach the agent on English language skills. read more

I purchased my first vacation package to a resort in the Dominican Republic through Red Tad although the vacation provider was WestJet. Our flights were postponed because of bad weather and we reached out to Red Tag because, with the change, we lost 3 days of our vacation. Their answer was: reach directly WestJet.! Why then should we use a third party for your vacation if when there is a problem, their solution is to talk to the provider? read more

I booked with Red Tag a few times a few years back, everything went fine ... just a simple flight and resort down south 2 or 3 times .... This year I needed to book fast so I thought I could trust them again .... I should have read the comments here .... Horrendous experience ... air transat added an option by mistake .... But they couldn't return the money since it was a red tag issue ... every time I call red tag ... I keep being given the run around .... Will never book with them again unless the change their crappy ways read more

DO NOT TRUST THIS COMPANY ! ZERO STARS. Here is my experience (I have email proof and better business bureau complaint ) : Purchased from redtag.ca on December 24 2021 as a Christmas gift: Destination: Niagara Falls (YYZ) Departure Date: Thu. December 30, 2021 Return Date: Sun. January 2, 2022 Duration: 3 Nights Paid in full : $1259.94 CAD Cancellation Policy: - Free cancellation up until Dec 29, 2021. - Cancelling between Dec 29, 2021 and Dec 31, 2021 incurs a penalty of $267.04 CAD. Contacted red tag via phone multiple times prior to December 28 with hours of being on hold and nobody ever answering. Sent several emails beginning December 28 requesting a refund as per cancellation policy. No response was given to date despite continuous attempts of a resolution. IT HAS BEEN MONTHS AND NO RESOLUTION All I am told is that they do not refund via email and will get back to me with a response on whether other hotel will compensate me to some of extent (I PURCHASED FROM REDTAG.CA AND WAS NOT ABLE TO GET ANYONE TO ANSWER ANY OF MY MULTIPLE CALLS REQUESTING FOR CANCELATION) This is ridiculous and absolutely unacceptable! I just lost over $1200 read more

Des malhonnêtes ! Ne faites jamais affaire avec eux ! Voici mon histoire: En date de 22-08-2023, je fais l'achat sur le site de redtag.ca de deux billets d'avions pour Puerto Vallarta / Montreal en date du 29-03-2024 mais lors de la transaction par inadvertance n'inscrit montreal/puerto-vallarta et j'effectue la transaction, immédiatement dans la minute qui suit je reçois la confirmation et je constate mon erreur et selon leur conditions d'achat nous avons 24 hrs pour y effectuer des corrections et ce sans frais donc j'appelle immédiatement à leur bureau de Missisauga nous sommes le samedi et c'est un répondeur qui nous mentionne d'appeler lundi à 10.00am car leur bureau sont fermer. donc à 10.00 j'appelle à leur bureau et ces derniers m'informe qu'ils ne peuvent corriger car c'est plus de 24 hrs malgré le fait que leur bureau était fermé , ils n'ont rien voulu savoir de corriger ou même de canceler et que je devais assumer la totalité de la transaction. Ce sont des voleurs et ne mérite même pas d'être en affaire .depuis j'ai fait une contestations d'achats sur ma carte de crédit et ces deniers enquêterons. Merci read more

In the past I have had very good experiences with RedTag but this time they were a disaster to deal with. I booked a flight with them to meet my family in Orlando for spring break. The airline changed the flight (these things happen) however, after trying to rebook on a flight that works, it turned out that RedTag had voided my flight without my consent. The supervisor said they tried to reach me- there were no phone messages left and no emails advising me of the flight being voided. Over the course of my conversation with the supervisor she kept trying to place the blame on me for their voiding my flight without consent or acknowledgement and insisted that if I could be more flexible with my departure times they could help me better. I can't be flexible because I'm a teacher and don't have that ability. The decision to void my flight without notice is going to cost me hundreds of dollars as flights have now doubled in price. read more

I have been a long time customer of Red Tag and have been happy with them in the past. I tried to book an all inclusive vacation package there the last few days and the posted price always jumped $75 to 150 per person when you click to book. we checked a few other destinations and package providers but all were the same, jumping prices. We decided to book so we filled out the info and payment as we just wanted to be done with it. Luckily the order page crashed and we had to re-search the package and attempt to re-order. This time the searched price was the already increased price so we thought at least it may have been a legit increase. clicked to book and low and behold - jumped another $200. We thought this is BS. We opened the site on a different computer and it showed the first cheap price that we started with originally (and now days later the site still shows the pricing that you cannot buy.) So we thought this was pretty questionable business practices and we looked elsewhere and found Flight Center. Did a search, same dates, property, flights and provider and came up with the identical posted price that red tag wouldn't sell at. Clicked book, and completed purchase without issue or price changes. Obviously Red Tag has programmed some price manipulations into their system. A previously reputable company for us, maybe now under some unscrupulous new management? I don't know, but I will be using flight center going forward. read more

Horrible customer service. I purchase a trip to Panama with Sumwing through Red Tag and added the Worry Free cancellation insurance. Within the allotted time of cancellation I had to unfortunately cancel the trip. I called RedTag, they put me on hold and said they were talking to Sunwing. The representative then came back to me and said all was good with the cancellation and i would be receiving a travel voucher for a future trip from Sunwing. After not hearing from them for a week I called back and they told me that I never cancelled the trip, therefore I would not be getting a travel voucher for future use. I have been back and forth with them now for almost 2 months and they are refusing to settle my claim, they still say I did not call to cancel when I have a record of it on my phone bill and had someone here when I called. I will NEVER book through them again and I will let everyone know what they are like. HORRIBLE CUSTOMER SERVICE read more

DO NOT USE... Can't believe they changed our flight. From a direct flight to a stopover in montreal! From late evening to Noon. The flight we were originally on still has seats left but we would have to pay the difference to get back on the same flight. Bait and switch? DO NOT USE! read more

Red Tag Vacations - New flight up top, flight we books at the bottom! - Travel Services Near Me - Mississauga, Ontario

I booked a vacation with Redtag and as soon as they received my payment you do not hear from them again. They offer no customer service or support. Redtag does not return your email questions and if you call their customer support line, be prepared to wait hours on hold till the line gets disconnected. This will be the last time that I will book with Redtag and I am advising everyone to book with a different agency that offers real customer service. I wish I had checked Yelp before I booked. read more

Bought a week vacation in Mexico for my wife and I at a great price. We actually thought we would skip going to the south during the holidays before we found this deal because other prices were so high. Had no issue with the flight or the hotel booking. Everything was as advertised. Did not have to use their customer service so I can't comment on that. read more

Booked a vacation, paid in full, and revived a call saying the hotel didn't have the availability - WHAAAAT??? Garbage website, unreliable service!! read more

Booked a vacation for September and they ended up cancelling on us due low booking. They gave us a credit through Air Canada but when we tried to book the same package for a different week, they want to charge a lot more now without any guarantees that the trip will even go through. Basically after talking to the manager, we were told they cannot respect the prices that we originally booked at, they have to apply current prices (which happens to keep going higher) even if the booking gets cancelled on their end. Pretty stupid considering we booked this a long time ago and now we have to keep paying more to go on a later date (with no guarantees whatsoever). The only guarantee is them receiving our money. read more

I booked a vacation with redtag and a couple days later the price ended up decreasing. Having read that they offer price drop assurance I figured I would just call in and have the cost adjusted, well was I ever wrong. When I phoned in (I waited almost 1.5hrs) the customer service rep just rudely told me they don't offer that, despite it being easy to find online, and it was my mistake. I would highly recommend booking through another provider that gives you some type of compensation/reassurance if they choose to adjust the price read more

I booked a round trip ticket with Redtag yesterday and received the booking confirmation and flight details. Today, almost 15hrs later, they called back and wanted me to cancel because they couldn't charge my card . Since then now the price has gone up by 400% and they wanted me to pay the difference. There was no problem with my credit card but perhaps some server issue on their end for which the clerk tried to convince me that it is my problem. The clerk is adamant that I have to cancel and re-book at higher price as an alternative. This is somewhat shady and I would avoid booking with them in the future. read more

The biggest scam, when you call customer service after being on hold for 3 hours; as soon as they hear you have an issue, they hang up. Don't spend your hard earn money here. Representatives give you false guidance. Spend a little bit more and book direct. Scam scam scam read more

I booked a Cruise through RedTag explicitly for the promotion they had (Free Drinks & Wifi), but apparently you have to click a bunch of extra buttons to get the promotion. When called after, they were not able to help me and basically told me "you messed up, we don't care if your vacation you've been planning for a year is ruined". Never booking through them ever again. read more

This company is absolutely horrendous, never book with them! The customer service is appalling, they will have you waiting on the phone for hours and will not respond to emails regarding cancellations or refunds. Even during a pandemic where things are constantly changing and new variants emerge, they refuse to show compassion and allow cancellations or refunds, or to discuss possible other options. Various other ticketing services and airline companies are allowing cancellations due to the pandemic, however they lack any sort of proper customer service, and are a pathetic excuse of a company. DO NOT book your tickets through this site!!! read more

I received impeccable service when booking a stressful last minute trip. Francis at Red Tag searched multiple carriers and was able to assist in making the process easy. I'll recommend Red Tag to friends and family. read more

I had a very disappointing experience with redtag.ca and I wouldn't recommend them for anyone. I booked my trip with them in July to travel from Toronto to Slovakia through Vienna. From December 15-January 6th. I was going to visit my parents after not being able to see them for 3 years to spend the holidays and my mom's 50th birthday (January 4th) with them. On the way there and back we were gonna have a 4 hours long layover in Vienna. A week before our trip redtag.ca sent us an email which stated that our return flight would be a day earlier (January 5) and our layover would be 18.5 hours and we are expected to find a hotel at our own expense. I requested them to let us leave directly from Vienna as it's a 5 hour drive from Slovakia which is easier than spending all that extra money and waiting that long but it was refused. I told them that they should offer a couple return date if they change the original one, they said if I don't like something I can just cancel my return ticket and buy a new one. They offered this several times for every issue. The problem with this is that I booked my flight in July and paid 1250CAD for my whole flight. They told me that if I want a new ticket just to come back would cost 900 EUR/person which obviously doesn't make sense to spend so much for something that is not your fault. If I would be the one changing my dates I would be expected to pay extra for everything. I felt pressured to cancel, maybe they wanted to resell our tickets at a better price because it was December, not sure. We ended up cancelling my moms birthday plan(we had a whole getaway planned and paid for, for the whole family. Instead that day we had to take care of our PCR tests and packing as we had to leave on the 5th instead of the 6th as planned. The only hotel available in Vienna was pretty far from the airport, the taxi fares were 100 EUR to the hotel and then another 100 to the airport the next day. It's already so hard to travel during the pandemic which is stressful and dealing with all these extra things without being able to rely on the company for anything is very disappointing. read more

Rating of zero star if it was an option! Booked a vacation for 3 people to Las Vegas, final amount to be charged to our credit card was displayed, we proceeded to put in our credit card information, and click the submit button, it then brought us to the confirmation page where it then said IT CHARGED OVER $500 MORE THAN it said where i input my credit card information. We immediately contract redtag, calling on two different phones to both be on hold for longer than 20 minutes! In the meantime an email with screenshots were sent to them. We have been playing phone tag for three days now and all they are saying is that we have an option to pay $250 / person to cancel and re-book for another price. The amount that i the cardholder agreed to be charged to my credit card is the amount that should have been charged to my credit card. They have done absolutely nothing about this, will NEVER be booking with them again, they do not value their customers and their customer service and follow ups are awful. (This includes being on hold for over an hour!) read more

We bought a trip to Mangos Jamaica Boutique Beach Resort Through Red Tag And it was a Horrible resort! Do not go there. Red Tag or the Resort advertise so many lies! They advertise more bars and restaurants than they have. Well, there is only one bar and one restaurant with super limited options and they run out of food and drinks. So you have to make sure to eat within the first hour! And drink all you can before 8:00 pm. They also advise hot tubs which don't work! The rooms are ok, but you can hear everything your next door neighbours are doing. Everything! The pool is so dirty you can't see the bottom and the beaches are so full of seaweed that you can't walk on the beach or swim in the ocean nicely. They do not clean their beaches. You can see a guy pretending to clean them but. You don't see the results at all. Furthermore, they do not have umbrellas by the beach! read more

I recently booked my car rental and hotel through red tag, thinking it was a cheaper option. When I booked and prepaid it had a total with tax's and fees listed, $0 for fees and $7 for taxes. Only to find out at arrival that Istill needed go pay another $150. To Dollar because of local taxes and fees. This also happened again at the hotel For an additional $250.00. Making that about $400. Usd. It may be in the fine print, Red tag claims, but they make their website very misleading and you would need to be a travel agent to figure out the excess charges.When I spoke to red tag they basically said too bad so sad you are acting as a travel agent and it is on you for not noticing. I have always dealt with expedia and nothing like this has ever happened, so i will be going back there for sure. read more

Booked a trip through Red Tag. Unfortunately COVID hit and everything got cancelled. Got strung along for 2 years about some credits and then they gave out refunds to some that I knew but not me. Completely unorganized company, now I'm out 3 grand. Thanks Red Tag. read more