All bookings went well, have taken 2 trips with them. Never received petro points on either trip.

We were booking with Lola Ramoutar and all was good at first, we e-transferred the money, we then received an email from her stating the price increased from $1285 / person to $1425/ person. I called Lola and asked why we were quoted a price, sent the money now how could it have gone up? There was no working with us or even an option of another destination to go, she just wanted us to send more money. I then asked her if I could speak to her supervisor, maybe they could help. She refused to transfer my call. I asked for the name and number of her supervisor again she flat out said no. She took my name and number and said they might call me back. She asked if we wanted her to send the money back, I said no we will wait until we get a call from her supervisor. Five minutes later we get a message back stating " I just spoke to Michael, he has requested to speak to my Supervisor regarding the price. Price and availability do change and this is beyond my control, this is done by the Tour Operator Sunwing. I will not proceed with this reservation, I will have your e-transfer amount refunded." It is now 3 days later with no call from supervisor, the absolute lack of customer service is beyond terrible! We did book a vacation with Itravel2000 before and they were very helpful, even rebooked us due to construction at the resort we booked. Lola and Itravel2000 was an absolute disappointment to deal with, Book with Sell Off Vacation!!! They go above and beyond!!! read more

Great customer service over the phone, although I've had a few customer service representatives on the phone in this company that weren't very helpful, I have gotten this one Ann C who is always so helpful and patient, making it a great experience. She takes the time to double check everything and is very accurate. Definitely recommend, especially if you get Ann. read more

After years of using this company for all our vacation travel, we are done with them. They were never fantastic, but the bookings went fine and I was used to the website. Last year after we were downgraded from our reserved room class at a resort, we were given a voucher to claim a refund from itravel2000. Three phone calls went unreturned and we were given the runaround and never received our refund. The last two phone conversations I have had with them, just inquiring about our bookings, were curt and completely unhelpful. The women on the phone had that distinct "I couldn't care less about you" tone to their voices, which is not what I'm looking for when we have a $15,000 trip booked through them. There is lots of competition out there - selloffvacations.com, tripcentral.ca come immediately to mind - and I will be booking with one of them on our next trip in the hopes of not being treated like total garbage. read more

Poor customer service, Charged me more than the listing price on the website. Claimed it was taxes on taxes. This is the first time I booked with Itravel2000, heard on the radio they are the cheapest but it was all just a false advertisement. I tried calling them for clarification because the price doesn't look right when I purchased the tickets, but the agents were very rude and didn't bother to give me explanation and called me a liar. Never ever dealing with them again. I would not advise anyone to book with this service please stay away!!! read more

Stayed at the Grand Bahia Principe Turquesa, DR and boy were we disappointed!!!! March 27th - May 3rd 2015 Paid $1,105 pp x 2 = $2210 Another $30 for room safe (all inclusive my ass) Another $50 for wifi because it was only free wifi for 1 hr (another mislead) $1000 additional as we left the resort and stayed somewhere else because we were so unhappy. Everyone between Transat, Bahia and itravel2000 is passing the buck on this one onto the other. First off the resort is MONSTROUS and that's no understatement! I've been to Punta Cana 8 times and stayed at smaller resorts to larger properties like Riu. We're both well travelled to over 30 destinations worldwide and my partner and I are both smart people and it took us a week to get our bearing and find all the different restaurants and activities at the many different resorts. The resort was too spread out and amenities to shows were not communicated. Thus, it was a trial and error approach to see what was available, included or offered. The map that was presented of our resort (Bahia Principe Turquesa) was extremely misleading. It appeared as one resort (there is no scale). Turns out there are 5+ resorts on the map and ours was the furthest away from the beach! We had to take a shuttle bus which was over 10 minutes to and from the beach. Felt like a late night snack or walk on the beach? The shuttle stops running at 3am so you would have to walk it. There was no sideway so you were walking on the same tiny roads as the shuttles drove people around between resorts. There was also traffic making the walk unsafe. If you have kids, walking around with cars driving by on the same road could present an issue. This would not be acceptable anywhere else in the world for safety. So you're looking at the map and you see the legend on all the amazing restaurants you can use and activities that you can do. NO! You're only allowed to use the tiny horrible buffet at Bahia Principe (3 stars if you're lucky, with the roaches running around). Most of their a la cart dinners was buffet style. Unimpressive food. No lobster or high-end meats. Those were upsells at $30USD per person. There wasn't much "all inclusive" at this resort. We spoke to front desk to move closer to the beach. Response was we're full and it will cost another $200 per night. We haven't even gotten to the good stuff yet! There was some type of promotion going on at the resort. We were constantly HARASSED as we walked through the lobby and around the resort, even by the beach to attend a presentation for a free massage or free spa usage. (1 hour at the spa - another mislead). We got harassed so much we finally gave in and did as they promised, 60 minutes and we thought we'd stop getting bothered. We walked in and it was a well oiled sales machine! I've never seen anything like it in my life! Especially in the DR. This was a high intensity sales team with many people working to sell you TIMESHARE at Bahia properties wordwide. We sat down, listened to the pitch and said we weren't interested. The price started at $25,000 and 3 hours later, as they wouldn't let us out of the building, we kept being passed up the chain from manager to manager until the price dropped to $2,000. Yes that's correct TWO THOUSAND DOLLARS! We finally got out of there quite angry, lost half of our day now looking for a shuttle bus for our long ride to the beach. Of course, at this time, all the beach chairs were gone. Tried to talk to a manager again about moving closer to the beach....we weren't looking for special treatment, just wanted what we paid for and always got from our many trips to Punta Cana. (Something we found out at the presentation. There are over 10 different levels of bracelets at bahia property. The orange one which is for turquesa was the lowest level) The manager was a little more understanding and upgraded our bracelet 4 levels to a silver one and we got to use a few more restaurants. They continued to HARASS us to purchase timeshare and they even went as far as making calls to our room at all hours of the day and putting invite packages under our room door, which I still have. This trip was an UTTER FAIL from Transat, Bahia and itravel2000. At the end of the day we did not get what we paid for and the harassment got so much that we left the resort and stayed somewhere else which cost us an additional $1,000. There was nothing relaxing about this trip. It stressed us out more than before we arrived, when we had planned, saved and really wanted to enjoy a relaxing, all inclusive vacation. We would like every penny that we spent back, a free trip for the time that we wasted and an apology. I run an online marketing and reputation management company for a living and I'm willing to take this to the highest level and really make a stink! Ah the gift of social media, review sites and the internet! read more

Booked a vacation to Puerto Vallarta, Mexico online on Sunday morning early at around 1:30 am, went to bed felling good, checked web at about 5:30 pm to book my daughters on same flight with same company, my daughter was looking up same trip on Expedia and was able to get a cheaper deal (everything the same) I called itravel2000 and office was closed. called again Monday morning and was told that the Best Price Guaranteed was only good for 24 hours and that I should have gone online and submit a form in regards of the Best Price Guaranteed that I was not aware of. I called the customer service department but They said "sorry we can't help you, it's past the 24 hours" Not very happy and will not recommend using this website to book anything. Charles C. Alberta read more

Absolutely worst experience of my life. I am well traveled. I showed up at the airport only to find out that Itravel2000 had booked and verified me on a flight that actually didn't exist AT ALl. Then it took them from 8:30am to 4:30 pm to find a solution (while I waited at the airport) then they sorted it out only to book me on a flight that again, can't be found. It's horrific. I had no idea that using a company like this could actually be that bad. read more

Itravel2000 came through for us when Sunwing rescinded an offer to us. Sunwing gave us a credit, we had booked a vacation, then were told , 2 weeks after booking that the pricing was an error, Sunwing told us that they would give us a credit if we rebooked with them, so we did, there was a group of seven on the original booking, four of the group got the credit the other three of us did not. Something wrong there! Itravel2000 has fought on our behalf to get it, but no luck, so they stepped in and covered the credit themselfs. that is Customer Service! Thank You Itravel2000, we will stick with you. Good Bye Sunwing! read more

DO NOT BOOK WITH ITRAVEL. I am very disappointed with the service I received. Do not purchase gift cards that can be used with itravel or booking.com. They will not let you use them towards your purchase, you have to provide a receipt after your trip in order for them to send you a cheque in the amount of your gift card...in case itravel is not aware, this is not how a gift card works. Secondly, I was told that I could use my cards upfront and was I unpleasantly surprised with a charge to my credit card that I certainly didn't agree too, since the rep assured me that they would apply my gift cards. Finally, when I called to speak to someone about the charge on my credit card, I was met with a rep who refused to escalate my call, claiming that they have no supervisor, manager, or team lead available to assist customers. This is absolutely untrue and the refusal to help was pathetic on the company's part. When I asked for the CEO contact information so I could write an email, I was told that the rep doesn't no know the CEO is. Save yourself a HUGE amount of hassle and skip itravel. read more

Initially when I booked my trip to Dominican over the phone with an agent, Ed; he was helpful and booked my flight efficiently. However I called a few days later and left a message for Ed to call me back because I had a question and I did not get a return call. Five days before my trip my agent emailed me saying I no longer have a direct flight and there will be stop over. I called to ask for help since I have severe vertigo when I fly which makes takeoff and landing very hard for me (this is why I only book direct flights). The agent on the phone, Francis, told me there is nothing he can do and nobody else could help me unless I call Sunwing directly but 'they will tell' me 'the same thing'. I am so disappointed. I will always use a real travel agent from now on and will not ever be booking with itravel2000.com again. What horrible customer service. Do not waste your time booking with this company because if you have any problems you will not be listened to or helped. read more

Booked trip on Oct 31st, Price dropped PP Nov 4 but no compensation available. Recommend booking with providers who guarantee price drops such as Apple Vacations, 1st time booking with itravel 2000, will be the last. read more

I would have given it 0 stars or a negative rating if the option was available. My husband and I ensured to call in a couple of weeks before the delayed honeymoon trip and we talked to a customer service representative from Itravel2000 regarding a week long vacation package from Toronto to Dominican Republic. We already made the payments over the phone for both the plane and all-inclusive stay. However, when we called in to remind them to send our tickets - the representative said that ONLY one plane ticket was issued and that only one of us could go for the full 7 days that we BOTH paid for. Their best offer was for one of us to go on time on a Friday, and the other partner to go on Monday for our own honeymoon. There was no way we would go on the honeymoon without each other for even a day! No one bothered to call prior to this conversation, no emails - nothing, we only found out when we called in to remind them to send the tickets to us closer to the date. Needless to say - HORRIBLE, HORRIBLE, SUPER HORRENDOUS experience. NEVER booked/booking with them again!!! Definitely would not advise it! read more

I was mislead by their "price drop protection" search tool. I called customer service to see if they could help me change my flight and they were not able to be of assistance. Not pleased. I will not book again with itravel. read more

I wish I have read the reviews on this site before booking with itravel2000, it was a complete nightmare booking a trip with them. They do a lot of advertising so you'd think they are a reputable travel agency and thus their service is reasonable? Wrong!!!!! The post sale service is horrible, their agent is very irresponsible, once you book the trip with them, if you have questions, you have to email or call many times to get an answer. Also the agents made lots of mistakes on the names and invoices and if you don't keep reminding them, they will not send you all the required travel documents/ tickets. The customer care department is completely useless, even if you complain to them, they didn't do anything, not even a response from them. Stay away from this travel agent, there are better ones out there!!!!!!! read more