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    Itravel2000

    1.5 (15 reviews)
    Closed 7:00 am - 12:00 AM (Next day)

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    2 years ago

    All bookings went well, have taken 2 trips with them. Never received petro points on either trip.

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    Dar El Salam Hajj & Umrah Tours - Logo

    Dar El Salam Hajj & Umrah Tours

    1.0(2 reviews)
    1.0 km

    My Umrah experience with this agency was deeply disappointing. While they are adequate for basic…read moreservices such as ticketing, visas, and transportation, the guidance during the pilgrimage was extremely poor. The group was not assessed or organized properly, which resulted in a wheelchair user being placed in the middle of the group and repeatedly injuring my heels--an issue that affected both of us and could have been easily prevented with a bit of time taken from Umrah coordinator! The Umrah guide offered minimal support, simply giving meeting times instead of accompanying us through the rituals and appear to be in a rush to get the JOB done! Unlike other groups we observed receiving attentive guidance. This lack of care and coordination detracted significantly from the spiritual focus of the trip. Based on my experience, I would not recommend this agency.

    This is a crooked organization. They take money from wayfairing pilgrims and do not deliver. They…read morefailed to provide me with the ihram which they said they would provide. I had to pay for my own private transport for a 6 hour journey to do the Miquat. My wife came after me and Sabiha explained that there would be someone to pick her up from the airport. This was another lie. I had to arrange for a private vehicle to transport her from Jeddah to Mecca for a woman travelling alone after a 23 hour journey. The same happened to my brother and his wife with failing to provide immunization records that they collected. I would urge anyone who is considering this company to find any other travel agency. They charge literally twice the price for if you were to book yourself and provide no service they promise. It is the basis of an unfilled promise which as we all know is against Islam. I normally do not write reviews. But as someone who has just completed Umrah and would only speak the truth - I speak only the truth and warn anyone from considering this company.

    Itravel2000 - travelservices - Updated May 2026

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