I GOT SCAMMED . Don't waste your time or money. Called expedia and this company called me back claiming to be expedia representatives. They ruined my holiday. read more

When I canceled my booking, PC travel not only charged me $50 admin fee, but also told me the refund will take 10 WEEKS! However, the PC points were just reversed immediately!!! read more

I booked with PC partially because the agent assured me I could cancel with no penalty. When I got confirmation, it stated there would be no charge to cancel. I cancelled 3 days ahead of the deadline. Then they informed me there would be a $50.00 charge. I argued and all they would do is reduce it by half. These people lie and don't honour what they say, or even what it says on the confirmation. Buyer beware. Stay away from them. read more

Totally dishonest travel services company which Loblaws should be ashamed to associate its much valued PC brand with. Before I booked my hotel, I already made sure I do much due diligence by calling in and asking their change/cancellation policies. I was specifically told of their "generous" price guarantee offer which allows price matching plus an extra $25 credit if found a lower price within 24 hours of booking. This comforted me enough to go ahead with the reservation without comparing the competitors. Merely hours after the reservation (booked in the morning, called back in the early afternoon), I finally found time to look into the pricing if booked directly on the hotel chain's website and of course found the hotel price to be cheaper. I called back only to be told that the price matching isn't be valid because the hotel's website ends in .com. Fine, I said, but every online travel services such as expedia.ca also has the price at a cheaper rate, what can you say about that?? "Oh, but you've already made the booking, so price matching isn't valid anymore." I said what do you mean? You guys told me your best price guarantee is extended to 24 hours after booking. "Oh but the policy has recently changed, now you can only price-match at the time of booking." What??? That's not what another agent just told me hours ago! "Well, do you see anything about the 24 hours period anywhere within our terms and conditions?" I said in fact yes, I still see it. All you need to do is on PC Travel website, select you're a "PC Optimum Member" first (not any of the Mastercards), and then find the "Best Price Guarantee" link under the "Contact Us" page. Section 4B states "Ensure that all submitted screenshots display the date and time when they were captured and must be valid at the time of booking or dated within 24 hours after the date and time of the booking confirmation you received from PCTM travel services. Screenshots dated outside this timeframe will not be considered. Please retain all screenshots until your claim has been reviewed and completed." Then they told me this is "really old" policy which should not be there anymore and blame on my browser cache. I told them I've never been in the website before but I can see the same via another browser as well as on my mobile phone. Refer to the screen capture. I was told the only option I now have is to cancel the entire booking and re-book again for the price-match, but I'll lose any associated credits and fees. How ludicrous! In any case, these cheaters are willing to go the extra mile to deny their own price guarantee policy. I hope everyone reads this review before their booking and stay FAR away from their website and their deceitful business practice! read more

PC Travel - Price matching policy currently shown on PCTravel.ca - Travel Services Near Me - Mississauga, Ontario

Worse customer service process AND staff. Took me 3 days and being talked down to by the agent whose job is to tell me that I'm gonna get a call back! She kept asking me why I've been calling for then for 3 straight days! My problem was not resolved yet and I was promised something that I didn't get so what am I supposed to do? Everytime I need to talk to someone I was told to wait for a call back WHITIN 24 hours! So I have to watch my phone for 24 hrs to ask a simple question otherwise I'd have to call again to be told to WAIT again. You just lost a customer and I'll make sure to warn my network not do business with pc travel. read more

Took a week to change a travel arrangement (where I paid for that flexibility). As a result, rate increased and nothing was done to assist. Avoid. read more

Very dishonest travel agency. They charged $300+ and for last 6 months they are "processing refunds".

I don't think I'd book through PC Travel again. Especially during a pandemic. As much as I need to go see my parents next month, I shouldn't. Their province is in crisis with the pandemic. Fines if caught travelling into their province. PC won't refund/cancel 2 of my 3 reservations. I realize their are policies in place for non-refundable reservations but seriously, this is a pandemic. . Called hotels and they agree, no travel to their province. So how do I show up from another province and expect to be allowed stay? Not to mention the fines I'll receive. Uggg. Sorry PC Travel, I only need to be dissatisfied once to learn my lesson. One Hour Later: Update! They are giving me refund with small admin fee. Thank you PC Travel. This was the right thing to do. In normal circumstances I would understand the no refund policy. read more

After a few conversations with a representative from the company they took responsibility and refunded my for the tickets. Great customer service!!! Would definitely purchase tickets from their website again. read more

Very bad service. Get around of this place. I was their customer for a long time but now it not worth even to earn PC points. The website doesn't work well. I called them and they did so many mistakes in the ticket and finally charged $12000 instead $1200. That is was second time that I have to open dispute with PC mastercard to receive money back. Because of them I left PC insider club. read more

Pathetic experience while canceling the ticket which I booked it through PC Travel agent. Huge penalties for each ticket (more then 50%) and on top of that cancelling charges which is absolutely weird. Agent told that cancelation charges is for all tickets but they charge actually for each ticket. Also, no refund if you use $99 PC Insider Credit. Money would credit it back in two weeks of time and they don't know what would be actual charges, really?? I booked it through PC travel for first time but after this would not recommend anyone to use this. read more

A few weeks ago I was finally ready to book our family trip to Disney World. I was going to book our flights through West Jet as I've always had a good experience with them, and had picked out our flights and dates and got everything priced out. Then I remembered I got bonus points through PC travel so went online to book the flights there. The flights listed were at least double the price of what I was looking at on the West Jet website. I called and spoke to a travel agent, who was telling me the flights I was looking at on West Jet were unavailable or fully booked despite me being able to select them, and the flight being 7 months away. After providing her flight numbers and departure details she was finally able to find the flights. In total it took over half an hour to get the flights booked over the phone when I could have done it on the West Jet website in about 5 minutes. Not really worth the extra $24 I got for spending over $2,000 on flights. At one point the travel agent started telling me about a trip she took once and about this overweight woman on the flight who didn't really fit in the seats properly. Certainly not the decorum I had ever been taught for any of my professional roles, but whatever, I just wanted to get the tickets booked so I could get off the phone. Fast forward roughly two weeks later and I get an email from the travel agent but from her Travel Nation email (they are associated with PC Travel) saying 'Hi Shannon, Your client wants to cxld chf tkt.. I have them on my line...' and then a screenshot of their internal system showing the info for a flight to a different destination on a different date than ours. I responded asking why she was sending me this. Her response was 'Because this is your booking...'. I responded again questioning the fact that I was supposedly flying to this other destination in 2 weeks (rather than Florida in 7 months). She then responds by sending me another screenshot of their internal system which showed the full legal names of the family, their telephone number, and their email address. She said it was the booking I had made yesterday. I responded saying I made no bookings and had no idea who any of those people were. She responded with 'Sorry, wrong e-mail address'. Wtf? She had three opportunities to not send me personal and private information of these other customers: 1) when she first went to send the initial email; 2) when I responded asking why she was sending me the flight info; and 3) when I indicated for a second time that I didn't know what she was talking about. I had a party of 5 flying to Florida in 7 months. This was a party of 3, with totally different names, different area code and phone number, and completely different email address, flying to a different state 6 months apart from our date. There is no way this could have been a simple mistake, just plain disregard for people's personal and private information, followed with a woops, wrong email. Before posting this publicly I wanted to reach out to PC Travel to voice my concerns and see what they would do to rectify it. I filled out an online 'contact us' form explaining the situation and providing my contact info. That was 9 days ago and I have yet to receive a response. Clearly they show very little concern for customer's private information (or their travel agent's general level of professionalism). Dare I add that I'm still waiting on my points? read more

I would never book with them again! I booked my trip 7 weeks ago and despite calling them 3 times and emailing them twice I still have not received my points. Each time I call the representative says someone will get back to me but no one ever responds back. Worst service ever read more

This is the second time I 'tried' to book a business flight with this company. I have their credit card, and there is a small incentive to book through them. Not worth it. 1. They can't see the flights I see, even on expedia, which would take a simple google. They don't have access to good flights, and the prices are actually HIGHER. 2. Staff are polite, but not knowledgeable about flight amenities or differences. I had to PRESCRIBE exactly what I was looking for (shorter or longer layover at the busier hubs, lie-flat seats for a 11 hour business leg...). It's obvious the personnel is not familiar with flying, which you would expect when calling a travel agent. In fact, you would expect them to tell you when a connection is too short at a large airport. 3. The delay between conversations (call back, emails) lost me the flight price I wanted. 4. Called and asked to speak to manager, and got 'disconnected' twice. There's no other place to give feedback... I tried now for a second time, and I just don't see how they are a benefit over google flights or expedia. The frustration, slow response, and teaching staff is not worth your time. read more

I don't want to chase you for PCpoints. If it is part of the promotion. Don't make is obscure. Put the actual PCpoints to be awards on the invoice so both PCTravel and PresChoice knows what is up. read more

Not even worth a star. Their Price Match Guarantee is a Fraud. They will give you all kind of excuses such as not the same deal, different room category when it is obviously the same category, they could not find the hotel on the other site when I could find it (I guess they should train their employees on google search?). The end answer is "We CANNOT do Price Match for you". Don't even bother to call them. I will not purchase them. read more

I booked a hotel room in Denver through PC Travel, but due to COVID 19, the plan was cancelled. When I called the hotel, they refunded it promptly. Although I have been talking to PC Travel staff members for 2 months now, they haven't refunded my money yet. They say they would get back to me within 24 hours, but they don't do that - it's been 3 times thus far, and I am tired to making any calls any longer! This is such an irresponsible, shameful behaviour of PC Travel's! read more

I will never book with PC travel again. I was supposed to receive 80,555 bonus points (which is why I booked with them in the first place) and 3 months have passed and I still have not received them. I have spent hours and hours on the phone, with both PC Optimum points and PC travel and no one can give me a straight answer as to why I have not received the points. They each blame each other, but do nothing. All this hassle is not worth $80 in points. Also, our agent, David, was useless. Never sent us the travel documents until I called to ask for them. He has not helped AT ALL with the points problem, although I have a feeling the problem started because of his incompetence. This is the last time I book with PC Travel. read more

Got hung up on three times while on hold. The overwhelming majority of staff do not speak English as their first language (Indian subcontinent immigrants). They are exceptionally rude and customer unfriendly to the point of irrationality. It's as if their lives depended on saving every single possible cent for their corporate overlords. These people are being paid by the hour, not by commission for how much they siphoned off their customers/the money they prevented their customers from saving. Their website often lists prices higher than fair market price as seen from Google Flights and Flight Network. I would give 0 stars if possible. read more

Transaction never appeared in my credit card, they keep saying it will be charged but never happened. I need the transaction to appear now so i can get refund from my employer. not a year from now!! I don't recommend using pc travel read more

I had to cancel my flight that I had booked through PCtravel, after waiting 20 minutes to speak to an agent, they informed me the airline representative for their company would call me back to discuss cancellation options with me. They called an hour later and basically told me that they could credit the cost of my flight to be re-booked within a year - that part was all fine with me but they stated their would be a $170 fee at the time of rebooking that I would have to pay, also understandable but through westjet (which the flight was booked) it is only $100 fee. Still not a big deal, the kicker was that at re-booking, I would have to call Pctravel to reinstate my credit - not available for booking online, and can only fly westjet domestic and the credit cannot be applied to any of their westjet international flights or vacations or any other Pctravel services. Also that the rebooking fee could increase due to taxes. I haven't received any confirmation email or documentation of any sort to support the cancellation or the credit. The agent on the phone was extremely abrupt and seemed frustrated by any questions I asked. Also, no points to speak of despite the fact that they have my money and will not refund anything regardless of rebooking or not. I understand policies but I don't understand bad customer service. Bottom line, lesson learnt - I will not be using Pctravel again in the future. read more

Booked a economy flight through them with WestJet. Was the same fare as on WestJet.ca for economy but I had a PC travel credit. Fast forward 6 months later when trying to book seats for this flight, I find out it's booked as basic. Long story short I paid the same for less, and nothing on their website indicates this is basic fare. The terms and condition before booking state EC01 which to me is economy, not basic. AFTER YOU HAVE PAID you get an email with small terms and condition where it then states EL01 or lowest fare. I asked the customer service agent how exactly was I supposed to book economy then and was told it was my responsibility to read the terms and conditions again on my confirmation email and see that it's the wrong fare and call within 24 hours to upgrade to economy for a fee. So essentially the basic fare is non refundable so they have your money and now you get to pay whatever they say to upgrade it, that's if you take the time to read the terms and conditions a second time, because they are different after you've paid. STEER CLEAR read more