I am so happy to see this hardware store operating. I think a lot of us in the area went into…read moremourning when St. Paul Builders closed, and though we understood the desire of the owners to retire, we worried about losing a hardware store locally, and we worried about the employees. I did, anyway. So it's wonderful to see two familiar faces when I go to Hometown Hardware. This store is smaller than St. Paul Builders, but Steve and Jerry are quick to order anything you need. I wanted some DAP plaster-of-Paris powder, and it was waiting for me the next time I went in--and at a good price. Steve and Jerry are professional, accommodating, and also very nice and friendly. I predict that Hometown Hardware will become as much a local institution as St. Paul Builders was. And I very much appreciate that I don't have to drive a long way just to pick up hardware and supplies. The location in downtown St. Paul is extremely convenient.

Osborne Hardware isn't just a hardware store, it's an institution. The hardware store has been in…read morethe family for many generations--I don't know how many, but I've seen old invoices from the 1800s on the Internet. In fact, until the early 1900s, the name of the town was Osborne's Ford, after an ancestor who settled here in the 1780s. This is a deeply rural area, and in the past, people depended on hardware stores for all kinds of products in addition to hardware--such as cooking vessels and other necessities. Osborne's was close to the railroad track, and providing goods that the townspeople required was a special responsibility. And if their ancestors were anything like the current Osbornes, I imagine it was a responsibility they took very seriously. Though the products sold now are not as varied as back then, Osborne & Sons still provides many of the essentials in this little town, everything from nails by the pound to garden plants to large appliances. And if the store doesn't have it, Phil or Luke Osborne are willing to order it for you if they can. Plus the store is just a fun place to visit. I sometimes have young farmworkers from afar help out on my homestead in the summers, and many of them come from urban settings and have never seen a store like Osborne's. To a one, they love it. As I said, it's an institution and a vital part of this area's history. And it's a bit like stepping into the past, in a good way. Being there recalls times when retailers and customers had relationships built on mutual trust: You were shopping with neighbors, after all. And that's still true.

I had a wonderful experience of employee customer service. I was at customer service to get a rain…read morecheck for ferns at the Wise Va. store. The employee was named Cara, nickname Ratman. she was the only one working customer service and had several in her line. Two elderly ladies were in front of me and were struggling with the bill. Cara waited patiently on these ladies attempting to understand their issue. She tried several options on her computer and was finally able to figure out what was going on. She first thought they needed to call Lowes Credit but recognized they would have difficulty doing that and stating the need. Cara made some calls, got more info from the ladies and straightened it all out. I was impressed. Next while she was waiting on me, she also was waiting on a gentleman who was very impolite. His few words were I need my money back for some items he was returning. She greeted him warmly, as she did me, but he brushed it off. After she gave him his money back she wished him a good day and he never responded. He counted all the returned money in front of her, never saying a word. As he was leaving, she wished him a very good day again, to which he never responded and walked off. To me, I witnessed the best customer service by Cara going above and beyond her position on both ends of the spectrum. She never gave up on servicing the elderly ladies and was most friendly to the gentleman who was rude. By the way, she was excellent with me and meeting my needs. She needs to be recognized by her manager.

Bought flooring and installation service from the Norton store, flooring good but installer was by…read moreno means a carpenter. Some of the shoddiest work I have ever seen. He was more interested in getting in and getting out. Took several day to clean glue of flooring, pitiful molding installation. Buyer beware

The people at builders' hardware are great. They will help you find what you need and help load it…read moreup. Prices are just as good if not better than at a big store and they deliver.

We've used them for shutters and we've used some windows and we find this as always efficient and…read morede great job. Your prices are reasonable and it's a local provider.

From the owner: Berry Home Centers is the region's leading independent locally-owned building materials supplier in…read moreAbingdon, Virginia. We serve homeowners and builders throughout Southwest Virginia and Northeast Tennessee. We supply lumber, building materials, doors and windows, hardware, cabinets, paint, power tools, countertops, flooring, and can source any special order product needed to get the job done. We take pride in employing a knowledgeable staff capable of meeting the needs of professional builders, remodelers, architects, and do-it-yourself homeowners with the highest quality materials at competitive prices. Stop by our lumber and building supply store in Abingdon for your next home improvement, remodeling, or construction project needs!