On Wednesday I realized my washing machine wasn't spinning--only draining. On Thursday I began…read moremaking inquiries, and Josh returned my call on Friday. He was able to accurately diagnose the problem over the phone and stopped by that afternoon to install a new actuator, allowing me to wash light loads through the weekend. Within a week, he had installed a new suspension, and the machine is now working perfectly. His prices were very reasonable, and I truly appreciated the prompt, knowledgeable service. Highly recommend!

Arrived on time, very professional, explained every step, very knowledgeable, efficient use of…read moretime, very fair price to fix our ice maker. Highly recommend Josh Kistner for appliance repair.

I cannot say enough about the small town furniture store. I have been to Boone. I have been to…read moreJohnson City. I have been to Elizabethton looking for furniture. Finally I said I'm going to check local because I'm tired of driving to look. I walk in and Matt was there to help me, and I have furnished 90% of my house from this one store. The customer service is outstanding the delivery when they come to deliver my things and set up is outstanding. I go to see Matt for everything I need for my house whether it's furniture or my appliances he gives great advice if I'm looking for something in town like I'm looking for you know a plumber. I can absolutely trust his recommendations. I just cannot say enough of good things about this store And the customer service and not just from Matt Matt's my favorite that's who I always go see, but everybody in the entire store is extremely helpful and polite. If you see something in there, a couch or chair and you like it, but you don't like the material they can have that made for you in whatever material that you want, they will let you know how long it's gonna take, and the cost. Once again, outstanding customer service. The prices are awesome too.!

Recently, our refrigerator suddenly stopped working. We live in Shady Valley and decided to shop…read morelocally for a new one instead of buying one from Home Depot. So, today we drove to Mountain City to shop at Quality Furniture and Appliance. What a fabulous decision we made. We found the perfect refrigerator for us at a reasonable price, the best customer service ever, and same day delivery. We couldn't be happier and will certainly return in the future should the need arise.

Our technician, Nate, was able to check on the problem with our stove the day that we called it in…read more He conducted a thorough inspection and determined the issue with the digital unit. We had only had our Samsung for two years, but the control board was damaged. He informed us that it was a fault in the design as it lacked a filter to protect it from loud noises and heat. He placed an order for the part and was back within a week to replace it. All work was completed quickly and efficiently. The cost of parts and repairs are high, so in future, get the three year warranty from Lowe's! East Tennessee Appliances did a great job and are very professional.

I have been looking for a good appliance repair company and they didn't disappoint. They fixed my…read morewasher and helped me with my dishwasher. I will definitely call them again. I also thought the cost was good.

If you need an appliance repaired in the Tri-cities area do not hesitate to call R and K. They…read moreshow up on time, they know their business and their prices for both parts and labor are very reasonable. C. Clare Shady Valley, Tn.

Excellent, courteous service! Came out on a Saturday and did troubleshooting to get me back up…read more Very knowledgeable and fair. Will definitely use them on all future appliance issues. Thank you R&K!

Very good store when looking for appliance parts that are orignial manufacturer rather than some…read moreknock offs on Amazon. Very help folks who asked questions about my issue and had good recomendations. Will go back when I have an appliance part need..

Real friendly and great customer service will say five stars they even went further with my service…read moreand cleaned my dryer up

Aylon was prompt, on a return visit he called in advance to say he would be 30 minutes late!…read moreWe have an old but fabulous California Concepts fire table that failed for the 1st time in 20 years. It took a while but he discovered 2 problems. He kept to his original quote! He did such a good job, I asked him to replace the 4 burners on our Weber Special Addition grill, which isn't easy due to ignition wiring. Parts shipping took 4 days and he returned the 5th day to complete the job. Dependable, smart, quality work and informative. Aylon kept us informed each step of the way. There was a problem with old rusty screws on the Webber, but he found a work around. It was well worth the cost, he showed up and fixed everything!

I called Flow for washer/dryer service. They came out the same day & fixed my dryer. There was a…read morepart needed for my washer so they ordered it and called within a few days to install it. Very prompt & did very good work. I would definitely use them again!

We interacted with 3 gentlemen, all were professional, knowledgeable & efficient, giving us…read moreexcellent customer service. We won't hesitate to do repeat business with them, it's a no-brainer. Doing business with an independent, locally owned store is much more satisfying than a big box store. Don't judge the company based on the building's appearance. I highly recommend Bob Young's Appliances!

I bought a dishwasher a couple of months ago, and it keeps stopping mid-cycle. There's so much lint…read morein the filter that it doesn't even clean the dishes! I called the day after it was installed and I've called several times after , and each time they said they'd call me back, but I still haven't heard anything and I'm stuck with a messed-up dishwasher! Don't ever buy anything from them!

fair prices ,we buy alot of cleaning supplies for our customers kitchens & baths remodeling ..read more

Ordered a washer dryer combo for delivery and installation. They did not install the drain hose and…read morei found out after doing a load and had water sopping my second floor laundry area and dripping into my kitchen covering that floor. Called to get hose installed and they had to make an appt for me for five days later. Day before my new install date and i havent recieved my service time window. Called home depot and it was canceled. The person i talked to then said they were able to get it rescheduled but if i hadnt heard about a time window to call again. Called once again three hours later and they said they were working on it and would call me with that time window. 10pm i use their text line and they say it can't be rescheduled for tomorrow because it was canceled and they require a 24 hour turn around time. So they messed up, they canceled the fix, they make me make a new fix date. Extremely frustrating and am sharing because it was poor reviews about Lowes that made me chose Home Depot. Keep looking I say.​

A great family run business. Bought here 10 years ago and just moved back to town. They were…read moreamazing. Walked in and bought a heavy metal futon bed at 1000 and had it delivered free to my house at 1230, all set up. Beats getting a truck and hauling it home from Wal-Mart and then putting it together. We'll be using them again!

From the owner: Ritchie's Furniture & Appliance is a family owned furniture and appliance dealer. Located in…read moredowntown Elizabethton, TN, we have been around since 1936. We offer many nationally advertised brands with in-house financing options, delivery, and setup se