The salmon platter with a fully loaded baked potato is simply delicious from Red Lobster in West Des Moines. The biscuits superb with the wait staff, and on duty manager making sure you were waited on within a short turn around window. The baked potato and trimmings were fresh along with the delicious cold slaw which made the appeal of getting your order quick to allow you to return to your relaxing space to enjoy your entree. read more

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We only had a 10 minute wait so it was busy but not stupid busy. Not upscale and fancy, just casual dining. We tried a place before that and there was a wait just to put your name In. We were glad we came here with only a ten minute wait. Or So we thought. ‍ After being seated, it was almost 10 minutes before anyone came to our table. When the host walked by again, I spoke up. He told the server at the table next to us it's his table who he had no clue. Nobody had told him as he was also the bartender. Anyway he took care of a few things and then came over to take a drink order. We were ready for our full order so glad we put it in and he took it. Fast forward to 45 minutes later and empty drinks when our food finally came. Well, some. ‍ My husband and Is came but not the lobster fest for our son. Some "mixup" in the kitchen. After another 10 minutes his food finally came. Thank goodness he eats fast. lol. Now the food. Everything was great that we had. (Minus the French fries. Very mushy). But so glad it turned out to be good food or it would have ruined the night. Our waiter tried hard being thrown every which way. Never saw a manager or head person once walking around and helping out. If you go, the food is good. Just try maybe for lunchtime. Idk. Don't think they can really handle a dinner shift in IMO. read more

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Servicer was friendly. Food was good. My only concern was I need gluten friendly. My server didn't understand this at all. When I asked about the potatoes (seasoning) he suggested I set them off to the side. I told him I was hungry and wanted to eat them. He then said maybe he should ask the kitchen..... Restaurant was clean. read more

Went with my mom as she was visiting me from outta town. We were told it was a 20 min wait... Half the restaurant was empty...we thought maybe a bus load was coming in or something...who knows. No bus load of people. We both ordered the same exact thing...we are simple people...and it's crab fest. We ordered the upgraded crab...no potatoes...broccoli and a side salad. Our waitress came back twice to tell us they had no salad...and then next they were out of the crab we wanted...on crab fest during the weekend...hmmmm...interesting. Who's running this place and maybe this is why they are all closing and Olive Garden is definitely a step up! Red Lobster has lost their touch! Eh? read more

This place has completely went down the dungeon!! my family and I recently went to go visit. It's been a while. Literally when you walk in you could smell like something died in between the walls. There was mildew. You could tell that the food was not fresh whatsoever especially the crab legs. they had some kind of water damaged all in the front towards the back They told me went down the drain. read more

The service was beyond horrible. It took AN HOUR to make our food. I ordered crab legs. But guess what? MY SERVER DIDN'T BRING ME CRAB CRACKERS OR BUTTER!!! And then she apologized and went back to get some. But by the time she got back, I was already done! Then it took her 20 minutes to get our check and another 10 to bring it back! No wonder Red Lobster is going bankrupt. The only thing that saved this sorry excuse for a restaurant was the food. But other than that, it was God-awful. Oh, and I almost forgot, my server didn't apologize for ANYTHING!!! read more

It is a chain restaurant and the benefit of a chain restaurant is the quality is generally the same from property to property. I had the coconut shrimp and it was good. The cheddar biscuits were extremely salty. Kind of sad as I do look forward to them. The server was very attentive and kind. My friend ordered an item and asked if there were peppers in it an he said no. She ordered and when it arrived there were peppers in it. He apologized and immediately asked what she would like instead. She ended up with the coconut shrimp too. He then came back k with an extra coconut shrimp for her to take it home for the inconvenience... All in all it was pretty good! read more

We took my 85 year old mother out for her birthday. We had the such a move waiter. David made the night special by giving my mom extra attention. read more

As of 1/27/2024, this is the most poorly managed restaurant I've seen. We started by being quoted a 15 minute wait, and it was 30 minutes. We were then sat in a section with 5 unbused tables around us. The waitress took our order which included a beer. No beer, no food, no update after 20 minutes of being sat down. Just the water and biscuits. The GM walked by during this 20 minutes and said "I'm not doing this" to another employee who seemed to be communicating issues with the restaurant. Guests at an adjacent table complained of not getting sour cream and butter or refills. Having enough, we decided it was in our best interest simply to get up and leave. The waitress finally brought the beer and we asked for the beer to just be comped. The waitress said she wasn't f'ing doing this and would get the manager". The manager then came out. She asked what our issue was. We said we had waited 20 minutes for a beer we had not received. She then insisted that we hadn't waited 25 minutes, but had instead only waited 15 minutes for the beer. She made no attempt to acknowledge or apologize that the service was so poor. She seemed insistent that this was acceptable and not that bad. In the end, she did comp the beer. Honestly, this was one of the strangest experiences I've ever had in a restaurant. No sense of urgency from the hostess, the servers and especially not the GM. Just a poor defeatist attitude. Even walking out, I felt bad for the lobby full of guests destined to have a similar experience to us. I wished her good evening and good luck with the restaurant. We will certainly not be back unless it is under new management. read more

The atmosphere is nice as well as the servers, however our booth could have used a little scrub down... Had some gnats flying around as well which is kind of disgusting. Always a fan of the Cheddar Bay Biscuits, even if they are a third the size they used to be Had to try the Ultimate Feast, Had a Sirloin Lobster Tail Garlic Shrimp Scampi Fried Shrimp Baked potato The sirloin was cooked great, so was the shrimp...the lobster tail seemed a bit off. Not a bad feast for $40 read more

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Went for a quick lunch on our trip back home and had a wonderful time and experience. Good food and even better service! Our waitress Journey was excellent and has exceeded our expectations! read more

The next nearest Red Lobster is 29 miles away, which is fine because the Team at the Westown Parkway Red Lobster does such a great job that I have been compelled to write this review. I came for Ultimate Endless Shrimp which is a special every Monday night. There are four different options for Endless Shrimp. You also get a side and some of those biscuits (you know what I am talking about) for $18. All food and drank was appropriately hot or cold as one would expect. All shrimp was on point. So was the Bud Light. The service was great. Shrimp power rankings: #1 Skewer, #2, Walt's, #3 Scampi, #4 Coconut I'll be back on a subsequent Monday! read more

Red Lobster - Ultimate Endless Shrimp - Seafood Near Me - West Des Moines, Iowa

I had the new garlic roasted seafood bake. It was amazing! It had 10 scallops that were seasoned well and were very light, 6 jumbo shrimp that was not breaded so the butter on the dish heightened the taste, 8 muscles that were well prepared all on top of crispy potatoes and garlic butter I was stuffed and still wanted more! It was a bit pricy but had leftovers so not so bad My husband had the shrimp. All you can eat, and the waitress made certain she didn't run out of shrimp at all. Wonderful service by our waitress Pamela! Ambiance was typical red lobster. It was a fun time with great food and great conversation. Will definitely come back! read more

Red Lobster - Roasted Garlic Seafood Bake - Seafood Near Me - West Des Moines, Iowa

Visited with our family, food was good. Our server, David was the best. Very attentive and made good suggestions.

I guess I was expecting an experience similar to the Red Lobster of earlier days . The greeter had to be summoned from the kitchen to take us to the table. Her attire was a print dress.... very informal. Tha table had no table cloth and the napkins were paper and the menus were worn. The wait staff was very friendly and was hustling. Drinks were ordered and arrived about 30 minutes later. Food arrived about 45 minutes later. The restaurant was in need of a decoration face lift. read more

We went to Red Lobster last night for Crab Fest and were very disappointed in both the food and service. We spent $120 for two people and the best part of the meal was the cheesy biscuits! The crab, which was supposed to be the star of the show, was awful. The legs were the smallest I've ever seen and the meat was stringy and difficult to separate from the shell. But perhaps worst of all, it was badly overcooked. Probably left in a pot of hot water, waiting to be served because it took almost an hour to get our entree. The service was awful. Our server would just disappear for long periods of time, including 20 minutes to bring our check. read more

Haven't been here in years. The chain is still pumping out the lobster fest at least once a year. We decided to try the day before Valentine's day to beat the rush. It was a busy waiting room. The wait was clocked at 25 min however I don't think the wait to get seated was that long. The waitress was prompt and helpful. I think they are understaffed cause with there was a bunch of empty seats. The staff was busy and the kitchen must have been swamped cause after our soup as salad we waited almost a half hour for our main meal. That is what brought the rating down. The staff didn't really communicate the wait or apologize. The food was good and plentiful bit by the time we had our main course we had been there almost 2 hours. read more

Red Lobster - Lobster tail, shrimp and shrimp - Seafood Near Me - West Des Moines, Iowa

Worst dinner and service ever. We had a reservation and were seated at 5:30. We left at 8:30. The restaurant was not busy. Jennifer was our waitress and didn't seem to want to wait on our table. She even made a comment when my son ordered the all you can eat shrimp special that he was going to make her run all night. At our table, 3 orders were messed up. Then apparently all computers went down so we were unable to order any more from the kitchen. We had to ask what they were going to do for us since we had 3 people who were unable to order any more of the all you can eat shrimp. She ended up taking $5 off then charged us 20% gratuity. I don't mind tipping that IF I actually had service but we didn't see her hardly at all. We had to sit and wait for checks even though we were done eating for an hour. read more

We went because we heard they had a new ceo and menu. This was thevwirst experience in dining I've ever had and I had burger king in Iraq. Walked in, server named Deanna or Dena said told hostess she hated tables with kids in front of our kids. The hostess apologized to her. We should have left then but proceeded to waste 95 dollars. They literally switched servers to a guy named Chris who took ten minutes to take a drink order that was never refilled. The food sucked. I had grilled shrimp pick two. Could have got from grocery store and microwaved and would have been better. You know what I'm tired of reliving this terrible experience. I'm done. Do not eat here. The parking lot being empty for dinner should tell you everything you need to know. This ceo will fail because of atrocious restaurants like this very one read more

Dirty Forks, inattentive wait staff, undercooked meat.... Overcooked lobster... Extremely overcooked. Save $50 and go to long john silvers.

The food looked great but had hair on the stake and lobster! Ordered again tonight. Hopefully no hairs! I'll keep you updated.

Worst service I've ever seen, waited 30 mins to get seated at 9 pm. They close @11pm. Give your business to another place

I had to wait two hours I finally got sat and they took thirty minutes just to get my lemonade and then since the lemonade was sweet I asked for a water along with my food to make it less sweet and it's taking another thirty minutes I've been here for like five hours help me read more

Ok.. I cannot handle seafood! Therefore the irony of me reviewing this restaurant is not lost on me. That being said, I actually do like the few choices I have here. I came here because my son LOVES crab and it was his birthday dinner. His birthday=his choice of course! He got some kind of platter with 2 different types of shrimp, crab legs, scallops, broccoli, and a baked potato! Needless to say we brought some home. He loved it tho. Said it was yummy. I had the Cajun chicken linguini alfredo. It was really good! Reminded me of Olive Garden which makes sense since I believe they have the same corporate owner. Our waiter was friendly and fast. Kept the drinks full and periodically checked to make sure we were doing good. So I'd have to say if I had from my sons opinion this is a good place for a seafood dinner lol. I liked the pasta so they get a thumbs up from me too! read more

Red Lobster - 4-Course Feast - Seafood Near Me - West Des Moines, Iowa

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Food was a little ok. Too fatty for me. The waitress was very unprofessional. We asked her for certain things. She forgot more than once. Had to wait about 20 min or more for her to supply us with our requests. She wasn't very into what she was doing and had an attitude. Overall the place was okay but we're thinking about not returning from our experience from the waitress. read more

Red Lobster - Waitress - Seafood Near Me - West Des Moines, Iowa

I'd saw online it was endless shrimp season and talked the gf into heading over this past Thursday night. She looked at me and asked... "Are we breaking up?" It's a running joke we have because if you ever watch Maury or Jerry Springer some of the best stories start out with the couple being out for a nice romantic meal at The Red Lobster... I grinned and said "Not tonight. If we were I'd have texted you to meet me there." She laughed and said she'd still show up as long as I was paying. Red Lobster's parking lot was packed, but we could see through the windows there were open tables...no line out the front...so those are usually good signs. It was 715 PM on a Thursday night...I thought it would be a decent time to try to get in v. the weekend. We were greeted at the hosting station, told it would be about a 5 min wait while they cleaned tables...and they were true to their word. After we were seated...that's when we met Allie. Our server for the evening... I glanced at the menu and nothing said endless shrimp on it, no insert, nothing on the tables. Allie came over to take our drink orders and I asked "Are you all doing endless shrimp?" She responded with "We are, but it ended at 700 PM. Didn't the manager tell you that when you all came in?" Our faces fell...and there was a long awkward silence... I figured I'd really screwed up. What to do now? Then she dryly said she was just kidding, asked about sides, and then walked off. When she came back we told her we were going to do the endless shrimp. I laughed and joked with her that I wasn't sure if I loved her or hated her right then. She half-smiled and responded rather dryly said "You should tell the guy in the purple shirt you want a different server, and that he should send me home. That would make my night." At this point I was six degrees of flustered. At first I thought it was just me... What did I do? Did I reject you on Match or POF back when I was single? Do I look like one of your exes (because I've had that happen)? I was starting to look around for someone videoing our service. Red Lobster right...not Dick's Last Resort? I wasn't sure if she was being funny or having a really bad night. Her delivery made it really hard to tell. Then I heard her say the same to another table nearby later too. Okay...so it wasn't just me. I got a side salad and when I said blue cheese...it was accompanied with an eye roll. Heather ordered fries with her first order of shrimp. The first two plates came out good...exactly what we had asked for. We told her about one of our previous visits during endless shrimp when we had long waits between fills...except for the last 15 mins when it seemed every server was dropping off whatever at our table...and because of the long waits we just ate whatever was dropped off. I think she took this as permission to duplicate our last trip. I don't think she asked me what I wanted again the rest of the night...scampi, fettucine alfredo, Mediterranean, garlic shrimp on a skewer, hand breaded, Nashville hot shrimp (pretty good new item...sugar and cinnamon dusting on the breading with some heat...chili oil I think), and whatever else they had... I finally had to let Allie know you can bring me whatever you want to, but if you could just bring Heather hand breaded and shrimp scampi that would be great. She was really on top of beverage refills, but throughout the entire meal I felt like I was being punked. Finally towards the end of our meal I tried to catch her with direct eye contact and I asked her in a more serious tone of voice... "Are you okay... Long day or something?" She fessed up...she works two, sometimes three jobs...and had an aggressive physical therapy appointment right before work. It was about 830 PM and she'd been on since 400 PM. My impression was she was just hurting and really wanted to go home. Using sarcasm and humor to mask her pain to get through the shift. I think we've all been there... After we talked the sarcasm level dropped a little. A few minutes later I let her know we were both tapping out and she brought us our bill. $41 and change for two endless shrimp and drinks. When we go out typically when one pays the other tips. I asked her how much she was tipping...she told me $10 and I dropped an additional $5 in. If you choose to take away anything from this... Don't think I'm ragging on Allie. I absolutely loved her once I figured things out...before that even...but that's the same type of a sense of humor I have. It can sure take someone off guard when they're not expecting it... Frankly I think it made Heather's night...she was busy watching me to see how I was going to react...rarely does she see anyone throw me off of my game that much. I can't imagine how much servers hate promotions like endless shrimp. They have to be running their butts off non-stop from clocking in to clocking out. More so when they're hurting and dead on their feet. We need to cut them some slack now and then. read more

Never would I claim that Red Lobster is gourmet seafood or fresh from the ocean. However, when you're in Central Iowa, Red Lobster does serve a purpose. Two of my friends went for Endless Shrimp, as did I. I felt like the kitchen was fairly slow in getting our first orders out, perhaps trying to fill us up on biscuits that were fresh out of the oven as well as our salads. I pretty much waived the salad and declined eating any biscuits at this juncture. Refills were far more prompt and our server let us "break the rules" by filling multiple refills at one time, though you're only supposed to get one refill at a time. I think I ate about 60 shrimp on this tour, including the coconut shrimp bites that aren't featured on the main menu. Total of five refills. Server was engaging and related some stories that were entertaining. Humorously, she was telling us about the kitchen incorrectly filling orders during Endless Shrimp. As she was relating this story, an employee from the kitchen brought out two refills that didn't belong to any of her tables. It made my party laugh. You can apparently get a variant of Endless Shrimp to go--you get four choices along with the normal choice of salad and a side dish. The restaurant was freezing cold, and it wasn't because we were under a fan. It would be appropriate to make some adjustments in this area. read more

Red Lobster - Mediterranean shrimp on rice pilaf. - Seafood Near Me - West Des Moines, Iowa

Our party of 4 had 2 of our orders screwed up. Lobster & Shrimp Overboard had no linquini & comes with 2 sides. Ordered Broccoli but they were out, so subsituted Brussel sprouts, which were rung up as an extra on the bill. Another order was Lobster & Shrimp Seasonal which was shrimp in a Lobster tail shell with NO lobster. $32 for a not that great shrimp meal. read more

PHENOMENAL! Red Lobster was fantastic. We had a party of 28 and we called ahead of time to give them the heads up. They gave us the back room and even brought in more staff to accommodate for us. Everyone loved the food and the staff was superb. We have never seen a restaurant handle a group so well. I highly recommend everyone to go here. They gave us endless biscuits as well! read more

I love this Red Lobster. It has been here forever and has been able to maintain a very consistent experience in terms of service and food quality. Red Lobster has been trying more menu innovations the past few years. Most have been duds with my taste buds. I can't believe people liked the Mexican cheese mix on their fried shrimp. The only thing worse would have been Cheese Wiz on the fried shrimp. They have done a nice job of enticing me in with their rewards club and the 4pm to 6pm daily specials for $15. In the end, I usually come to see Walt and get his special. A nice selection of shrimp and pasta dishes to meet my craving. read more

Nope! Waited 45 minutes for salad and biscuits. Was told that the biscuits weren't done so only brought the salad. Keep in mind it was super slow with no more than about 8 tables filled. When the biscuits finally came out they were doughy and not baked all the way. When I returned them I was told the oven was broken? Waited about another 30 minutes and still no actual meal and still no biscuits. I haven't even touched on the fact that I had to wipe down my own table and saw a bunch of dead insects next to me all over the window sill. We ended up asking for the check for our drinks and salad and left. NEVER again! read more

Our server was friendly knowledgeable and lead me to the all you can eat shrimp. The scampi and the red grilled shrimp were awesome. My friend had the special steak and lobster, he said the lobster was perfect and steak juicy. The cheddar Bay biscuits never disappoint .Oh we also had the langousine dip and it was luscious read more

We seated at 7, appetizers came around 8:30. Anything else I need to say? I need 85 characters to post but I'm speechless.

We ate lunch at Red Lobster today. I had the select 3 kinds of shrimp, and my husband had the Friday special of Fish & Chips. Both were excellent! But the best thing about our lunch was our wonderful waitress Cara. She was very attentive and exceptional in her customer service skills. It was such a very pleasant experience read more

Waited over 40 minutes for a table of 2 (originally told it would be a 20 minute wait). We got tired of waiting so we left and went next door to Olive Garden. read more

My dad and I went to lunch on a Wednesday right around noon. Dad suggested red lobster or olive garden and I jumped at RL because I wanted one of those awesome lobster rolls. Was sad to not find it on their limited menu. I didn't want a big heavy meal. there weren't many smaller portion options. so Dad and I sit the seaside shrimp trio, traded shrimp alfredo for crab alfredo. fries and green beans for sides. I always worry about alfredo in restaurants that aren't Italian, this stuff was good! I asked if they had a sweet dipping sauce for the shrimp, and there must be none on the limited menu. Overall it was a decent meal, the alfredo was the star, but would have lived the lobster roll. the staff was all polite and friendly. it appeared they were following the guidelines. they need more people going in though, dining room was pretty bare.. read more

Service was horrible. Food was cold. 10/10 do NOT recommend. Took an hour to get our food and waiter rarely came around to check on us.

A disappointing meal. I ordered their new special "Crab Lovers Dream" but it was not as they pictured it. The snow crab legs were very small and therefore they contained very little meat. I was given one king crab leg when the menu picture showed three large legs. The crab linguine was shown to have several large pieces of crab,but I only had two. Truly the dish wasn't a delight. The salad was equally as disappointing as it was grossly over dressed and my $9.99 glass of wine was not chilled properly and lacked in flavor. The final disappointment was their cult favorite cheddar biscuits, which were dry, hard, tasteless, and not warm. I don't plan on returning to Red Lobster and I would not recommend it to anyone. read more

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The seafood no matter if it's lobster, crab, fish or shrimp is always prepared perfectly. The restaurant staff is very friendly and knowledgeable. read more

We had a great dinner at Red Lobster. If you have the chance to get seated in Jose's section (Jose A.) you'll have a great experience. He was the sweetest. Also! The next time we dined they asked if anyone at the table was a military veteran. My boyfriend is, and was dining, and she thanked him for his service and applied the veteran discount. So thoughtful. read more