I always loved this restaurant. The service has always been great! They are keeping my favorite clam chowder going deliciously for a lunch affordable price with ALL YOU CAN EAT features soup,salad & cheddar bay biscuits! Nicely done!!!! read more

I was excited to see the new food choice from there new CEO.. This was one of the most disappointing restaurant experiences we've had. There was no hostess at the front, and I had to go find someone just to get seated. Once seated, it took about 10 more minutes before our server came to the table. We then waited over an hour and 15 minutes for our food, and even had to remind staff about the biscuits. Unfortunately, the food did not resemble the menu photos at all. The corn was soggy, the potatoes were undercooked and hard, and the shrimp appeared to be small bay shrimp rather than what was expected. The final insult was paying $12 for a tiny slice of lime pie. Spending roughly $60 for this level of food and service was very disappointing, and we won't be returning. read more

I'm very particular about the way my steak is cooked... rare but not raw is a challenge for many cooks/chefs. I attended a seminar last night at this restaurant and ordered my steak just that way, hoping for the best. Of course there were servers who delivered the meals to attendees and I got a special delivery from Tony, the chef who cooked my steak. It was PERFECT! Just the way I wanted it and I was very impressed that Tony brought it out himself for me! I highly recommend Tony and Red Lobster for an excellent meal and fantastic customer service. read more

Service was prompt and Aden was terrific . The shrimp three ways was very tasty and filling. The clam chowder was served hot with oysters crackers read more

Red Lobster - Lunch shrip three ways - Seafood Near Me - Kennewick, Washington

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Pretty quiet environment. Not busy but service was still slow and lack luster. My server did check in me a few times once my meal arrived. However; my appetizer arrived 1 minute before my meal. My meal was VERY disappointing. I ordered grilled trout. The trout was filled with bones (see photos) and severely overcooked. My trout was so dry, it was worse than canned tuna. I'm so disappointed. A waste of my time and money on a meal. Big discount of uneaten fish was a whopping $9.37 -what a joke. Not coming back here! read more

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The food was amazing .. we went in with my whole family and everyone just loved the food.. it was delicious.. we were greeted really well and the lady serving us was really nice and attended us really well and patiently.. Place was really clean and so were the bathrooms read more

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My children and I went on a Tuesday night. It wasn't too busy. Service was amazing and attentive. The food came out exactly as ordered and was delicious. My kids had the best time. When we left they took a lobster out of the tank and let the kids touch it, then gave them "LobStar Handler certificates" I didn't even know they did something like this. It was a great experience! We left so happy and full! read more

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Had lunch yesterday with my husband, we paid $54.00 for pastas. Husband had shrimp linguine and I had the crab carbonara. The shrimp was good but the crab dish was very dry it has tomatoes and bacon that had been sauted together laying on top, with a few crab scraps sprinkled on top. No salad just a couple cheddar biscuits served. We ask for more biscuits when our pasta came but never got any until we were ready to leave. We were the first people in the restaurant, I had to go get a couple to go containers. Our waiter seemed young and just learning. The next time I want pasta I will go to Olive Garden as there prices are way cheaper and they serve salad and bread sticks. Pasta noodle are inexpensive and Red Lobster could do much better if they want to keep customers coming back. Unfortunately we will not be one of them. read more

Red Lobster - Pasta Carbinara - Seafood Near Me - Kennewick, Washington

Olivia was my server this time .. she was attentive and super friendly. She was also super knowledgeable about the menu.. it was a super nice time. Food was delicious as always. It was around 4 when I arrived it was pretty quiet around that time .. 10/10 will be back read more

My servers name was Olivia. She was really nice, and actually went out of her way to suggest a better meal for what I had in mind. It was delicious for the price! I did get a dirty cup, but they were very nice and got me a clean one. Honestly, no restaurants perfect, and I was really happy with the service. read more

I went for lunch yesterday. It was so good. I had the Mariner's Boil and it was enough for 2 meals. Service was great. I have to avoid wheat and she made sure I wasn't exposed to any. Had a margarita and my lunch partner had the lobster fest margarita with Hennessy. Both were very good. read more

My family and I had an amazing lunch today. We got there right at 11am when they opened and were the only ones there. The service was Amazing and friendly. They made some accommodation on the Bloody Mary for me by adding a few shrimp on the side since they no longer come that way. The server was very patient and polite by not rushing us at all and making sure we were well taking care of by continuously checking up on us even after others showed up. Everything from the drink to the food was very delicious. Highly recommend this. Keep up the Great Work. read more

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Been here three times and I have yet to have a good experience. From cancelling our valentines reservations to giving our food to other people then having to wait an additional half hour for food it has been horrible. I personally do not like white food as much, but even this was odd. They served a "spicy seafood boil" that had no spice to it in any way. Even calling in advance is difficult because they had a guy answer and tell is it was ok to be under 15 minutes late, just to be told when we got there that we were too late and it was cancelled. So lack of communication for sure. Its likely that this is not even an employee problem, but a management issue. I understand valentines day is your busiest night and there had might have been a mistake, but there is no excuse for the way the grown women was treated everyone who walked into the restaurant on valentines day. I understand it gets busy and you get overwhelmed, I work in food service too. But the way she was acting was downright rude and dismissive. Otherwise I loved all the waiters at this place, they were all kind and polite. I truly believe this issue is in the management. read more

I have always loved lobster but because of the price, I don't get it very often. So I was excited to get to choose RL in Kennewick for our 51st anniversary dinner. We were seated promptly, and we were told it was our server's first table. He brought us menus and took our drink order. Oh, 'we don't have Black Velvet. No, we don't have Angry Orchard.' The server recommended a whiskey for me that was horrid. I sent it back. Next drink was decent enough. Hubby ordered Crown Royal Chocolate double. 'Oh, we don't have the flavored Crown Royals.' I made a remark that I assumed an upscale restaurant would have a full bar. Our drinks came, no coasters, no straws and the Crown was a single. The young man said the rolls weren't ready. We were never offered more until we were done eating and then he asked if we wanted to take a bagful home with us. I ordered the Lobster Lover's Duo with mashed potatoes. Hubby had the salmon with brussels sprouts. He loved the salmon. My potatoes were barely lukewarm, the broccoli overcooked and limp. And to my greatest disappointment, both the lobsters were tough. So tough, they rolled away from my knife when I attempted to cut them. They were tasteless and I was expecting the sweetness and tenderness I have come to expect. I brought a coupon for the stuffed mushrooms and I asked for the military discount. It took our server quite a while to return and he said he was having trouble with the discounts. I looked over the receipt and he charged us for 2 Crown Royals. We only got one! I was going to take a $10 bill out of the tip to cover the nearly $10 he overcharged us for the undelivered drink. My hubby wouldn't let me say anything and he stomped out. I did tell the little gal at the reception desk and she said something about 'fixing this'. I said "no, he is pissed". Truth be told, I was the one that was angry and still am. I will share this miserable, expensive ($110) experience everywhere and I will never be back!! read more

We decided to try out their " seafood boil" but we didn't end up triying it because no one helped us out in more than 10 minutes. Don't think we will be back anytime soon. Restaurant was pretty empty. People in the front just talking to cooks. EDIT: red lobster reached out and apologized and gave me a $25 coupon. read more

We didn't rent a car and this Red Lobster is right across the street from hotel. Dungeness crab season started on Dec 1st. I called and confirm this have it at this restaurant. This is rare for a chain to carry off menu items. So I ordered dungeness crab. Unfortunately it wasn't from this new season. But their Tuesday special was snow crab for $24, which was a great deal. In the end we were satisfied. read more

So me and my boyfriend decided to go and have a nice dinner at red lobster, food was alright not super amazing but it was mid, the service tho, we are both hispanic and i did NOT felt welcomed :/, the waiter looked down on us and he spoke to us a little harsh, then he was rolling his eyes when I was translating to my boyfriend! he only checked on us like twice, but anyways i believe that you should have a more nicer and respectful waiter, just because of this i will not be going anymore, i wish nobody experiences this anymore! read more

Lobster is too small for the price!!.... If you're going to sell lobster at least make it more than just two bites.

The manager should be terminated as he obviously does not have a clue about service standards and how to train staff. First off, our server had hideous long black talons. What gross and disgusting junk is hiding under those fingernails? The lack of service we received was incomprehensible given that we appeared to be the only ones in the restaurant. Everything was slow to arrive; at one point we were looking for an aid car in the parking lot in case the server had suffered a medical emergency!! When served, my chowder was tepid. It took another ten minutes before the server came back so I could tell her the soup was cold. My "endless" chowder and salad was a joke. It's easy to make something endless when the staff never shows up to offer a refill. But then, the quality of the chowder meant that I really didn't want a refill - clam chowder is usually thought of as having clams in it. This was just lumpy white sauce that hadn't even been made with whole milk. This store deserves to be on the closing permanently list. read more

AYCE shrimp was very good. $27. I believe I ordered 9 plates of 5 different flavors. Very disappointing the restaurant would not honor the $20 price advertised all over cable and internet from July although the ad's are still up?! Cole slaw and draft beer were very good also. Rethinking, maybe buy a 2 lb. bag of jumbo shrimp on sale for $16, and cooking my own next time if I'm craving? read more

We went there last night and normally the food is great but last night it was horrible my husband's rice and baked potato were cold, they informed us they were out of salad so no side salads. The rolls tasted like they had been reheated since they were dry and rather small. I always get the same thing Cajun chicken linguine with alfredo sauce and I love it but not yesterday it was made wrong instead of seasoning the chicken they just covered the top of my pasta with Cajun seasoning, the chicken was dry and the sauce had no flavor except for the Cajun seasoning they dumped on top. My daughters bacon cheese burger was good and the service was great. read more

Horrible service the food was tasteless, ordered unlimited shrimp and they would not refill more shrimp options only let us order like 2 after the first plate and the flavor wasn't not there, the server has us sitting there waiting like for 20 minutes at a time, with in the last years it has gone down hill!!!! For the price you pay, just stay home and cook!!!!‍ The first plate was just ok, not much flavor !!! read more

Red Lobster - This Wa a refill of the shrimp just breaded dry !!! - Seafood Near Me - Kennewick, Washington

It was super good and help was excellent! I'll recommend this in restaurant to the max! read more

Red Lobster - Booom.com - Seafood Near Me - Kennewick, Washington

The Red Lobster in Kennewick Wa. (Columbia Center Blvd) Not only has mice problems in the kitchen area, but the lobster tank up in the front room is completely disgusting! Multiple lobsters in that tank have died and the manager rarely cleans them out.. So the dead ones are mixed with the live ones for extended periods of time..... DISGUSTING AND THEY FAILED THEIR INSPECTION THE PAST FEW TIMES.. Cleanliness is not their strong suit Again... if I could rate them negatively, I would. read more

Red Lobster - the inside of a red trash can - Seafood Near Me - Kennewick, Washington

The food and service was typical of what we've come to expect from Red Lobster. Average.

Well I hate to say this about our once favorite place to eat but the service management & food have really declined. We walked in yesterday another family was there and yet there was no one seat you. I waited 10 minutes or more and I finally went to the back where they cook and asked if anyone was working the front. I guess the couple there were boyfriend & girlfriend because when I talked to them they were in each other's arms. So another 20 min go by and finally someone came out to ask if we needed help. To tell you the truth we should have left than & there. Anyway we get to our table get drinks ordered. The crab was horrible it tastes like they had thawed it out more than once as well as cooked it. The food got there before we were given silverware we had to ask for everything. My daughter order a steak and they didn't give her any knife to cut it with. And these were young adults servicing us. I hate to say it but I understand why they lose revenue & why some of the Red lobster are closing. Use to be the ambience was great service too and food. I felt like they just threw the food at us & they were finished. We didn't leave a tip on a 200 dollar meal. Next time I will spend my $ elsewhere. read more

All I know is please read the reviews before coming to this place. This was absolutely horrible experience for myself. We both ordered clam chowder which took forever for it to come out, and was like warm. What a disappointment from the start and it was not even good tasting. Yes I should of sent it back, but I was starving and ate it anyways. Then to see my fish and chip order. One small piece that was thin and kinda chewy in spots, and that was all you get. One small skeleton looking piece. So disappointed with my meal, but GF lobster tail and shrimp were good she said. The bisquets were ok, not as cheesy as I remember 20 years ago. No need to revisit thi place again. read more

50 minute wait for table for 2 on a Thursday evening at 7pm. Not because they were busy but because they can't adequately staff. Restaurant is operating poorly at 30% capacity. Managment needs changed here. They are lost. read more

This visit was so disappointing. We haven't been here in a little over a year, and, not only did we wait for a very long time to even order(on my husband's lunch break), but when we finally got our food, my catfish was not crispy, and my husband's fish and chips were so soggy that he had to send them back. He didn't order anything else, as the amount of grease had turned his stomach. The server was only taking care of what looked like two other tables and was hardly ever available for us to tell him what was going on! The cheese biscuits were also under cooked. Very sad that when we finally got to go out to eat, it was such a terrible experience! read more

Red Lobster - Here's the amount of grease on my plate from one piece of catfish! So greasy that I couldn't even finish it. - Seafood Near Me - Kennewick, Washington

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Sooo goood def recommend, service good too. If you want recommendations the lobster is great, crab legs are great, love the mash potato's,

The service was ok but the food was not good. The appetizer was good. Dragon shrimp but can't say the same about the meal. My friend and I both ordered fish and chips. The description said cod. Not sure that's even what was served to us. It was one piece of flat fish and both of us were served a tail piece. The fish smelled really fishy. It was over cooked and terrible tasting. Was not very pleased. read more

My parents and I were in town and decided to have dinner here, we were seated pretty quickly and our server was nice. The problem started after we ordered our drinks, my dad and I got our drinks first but my mom had to wait a half hour to get hers,she got an mixed drink I'm not sure which one however. We also didn't get biscuits until 20 mins after we got there. After an hour and a half or so we finally got our food! However all of our food wasn't very good, the food tasted like they were sitting under a warmer for the whole time we were waiting. Over all the food tasted awful and the wait time was horrendous, our waiter was very nice though he did seem to get side tracked often forgetting to bring out more biscuits, but he did get us biscuits for when we left because we had waited for so long. read more

Awful! We ordered for Pick Up. Husband got the 12 oz. Strip Steak. It was 25% gristle. I ordered the Atlantic Salmon. It was raw. RAW! Even the biscuits were only half-cooked, with raw dough in the middle. On the front door there was a sign saying that their sprinklers weren't working - so if you smell smoke, leave. WTF! So maybe everything is raw because they are afraid of starting a fire in the kitchen. ?????? NEVER AGAIN! read more

I wish I could give this place 0 stars, but unfortunately I have to give it a 1 star. We went today for dinner and regretted it almost immediately! The waiter was rude, William. He had a horrible attitude and you could tell he didn't wanna be there. Took forever to get our drinks, asked him for the biscuits to which he NEVER brought them, never came to ask if we would like refill, we asked him again for biscuit and never brought them. One of our orders was the endless shrimp and when asked for more he said okay and 30 min later still did not have the shrimp! So much for their advertisement. When we told William what we were ordering he didn't write it down, given we gave him the benefit of the doubt... my order was incorrect. All workers were standing around kitchen area not attending us nor anyone else in the restaurant. So sad to see such a place be a sh** show. Will never be returning to Red Lobster! As "corny" as this sounds, red lobster has lost our service. I hope management sees this review and does something about their waiter William! read more

We had a call in order of 2 fish sandwiches. My husband went to pick up. He was going to add chowder/rolls too the order. finally after i ,he said he waited for awhile for rolls. They said it would be at least another hour----Everyone was waiting for their rolls Who on a Friday evening they ran out???? Does nobody check these facts off daily??? As he waited for roll's the fish sand. were so crappy Neve will I waste money on this PLACE. Go elsewhere!I read more

Hey this place wasn't so bad! Ordered takeout on Yelp. Drama free salmon dinner and clam chowder. It was ready on time and not too expensive $40. They gave you two slices of salmon and a hood sized cup of soup and 2-3 biscuits. On time good service and food was good. read more

This was our first lunch trip with the littles to a fancy place. A step above Wendy's, our usual. We were running errands in Kennewick and jumped at the opportunity to try Red Lobster for lunch with everyone to enjoy a sit- down, rainy, gloomy day, warm meal together. Pedro was our kind server. Mind you, the last time I had eaten at Red Lobster was the day before I gave birth to my almost 4 year old. Pretty excited to order and enjoy! The crispy brussel sprouts came with a teriyaki kind of sauce on it which was not what I was expecting. The crispy portion were fried onions. 3/5 rating. The scallops were bland. The salmon was tender but also bland. Thankful to have a meal I didn't have to prepare, cook and clean up after.... but if I was home, I'd have been adding garlic and onion powder at least to make it flavorful. The service was great! The people around us were kind and understanding with my toddlers who decided that they weren't hungry and preferred a nap instead. It was nice to attempt a fancy family lunch. We will try again at a later date, God willing. read more

Red Lobster - Shrimp and whitefish plate - Seafood Near Me - Kennewick, Washington

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We had a mixup with our delivery order. One phone call to the General Manager, Brian Farrens, and everything was corrected better than I ever expected! Thanks Red Lobster! Great Food & Great service! read more

Red Lobster - Seafood Near Me - Kennewick, Washington

So Endless Shrimp = Slow Service. Came in on a Monday evening, place is somewhat empty. Seated in the bar cause I am alone. Ordered the Endless shrimp with 3 selections and a side salad with Ranch and asked for an extra ranch side, waited quite a long time to be served 15-20 minutes. Once delivered, without salad, ordered a refill of two items. About 10-15 min later the salad shows up after asking again, another 10 min before I had to ask for another side of ranch. Ordered refills several times and they were inconsistent in time to delivery. The ploy seems to be offer something cool but perform to deliver the minimum, if you are willing to wait, it's ok. but I have tried this several times and it is the same each time. Left hungry after over an hour and half. Slow service to avoid putting out product. I was alone in the bar and the regular seating visible was empty, so no excuse, I had plenty of time between servings to write this, so take it as you may. With the price of everything going up it would be nice to not be deceived by tricks. If you promise something, live up to it. Quit milking dollars for lackluster performance. Another reason chain restaurants suck. Server even confirmed multiple complaints of same tactic, C'mon Red Lobster, do better, make it a value instead of a ploy. read more

Food was great and the service from our waitress Helen was the best! She was very professional and efficient!