While on a road trip, we decided to stop by Red Lobster for dinner because my husband has NEVER BEEN TO A RED LOBSTER!!! What?!?!?! I knew that I HAD to introduce him to those biscuits, those wonderfully buttery, cheesy, cheddary biscuits. The biscuits were great, of course. What inspired me to write this review was how sincere and great the service was. One of our orders was messed up; the waiter and manager apologized and fixed it quickly. They took the order off our bill. Great customer service! read more

Delivery order. It seems that our driver had "A few orders to deliver ahead of us". So our order was cold. I ordered 1.5 lbs of crab legs. I got 3 clusters - A lot of the sections had no meat - so I'm not sure how they came up with that weight amount. All shell? Anyway, I sat to crack them and was hit with a rotten egg smell. I cracked all the legs and they all had this smell. They also were discolored. I have attached photos of some of the bits I saved that were yellow/orange. They were not pink and plump. They were small and yellow. Also, not a sweet smell or even a fishy smell. A rotten egg smell. Needless to say, my $40 order of crab legs went into the trash can. Especially after I researched online about the signs that the cooked crab legs are spoiled. (I attached that too) No dinner for me! My husband's order was messed up too, but not to the extent that mine was. Red Lobster was my favorite place. But, when you try to poison me, we are all done!! read more

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This whole experience made me sad. I am not one to usually post reviews, especially negative, but I feel this one is warranted. Issues with online ordering - my order was calamari starter, and 1lb of snow crab legs. Calamari, no issue. Crab, I didn't require the side that comes with the order. I don't like wasting food. There is no option on their website to select "no side." I would have paid the same price regardless, so I called instead of placing the order online. First I spoke with a robotic order taker, who could not comprehend that I didn't want a side so I was transferred to a person. The gentleman I spoke to also could not put my order with no side, so he transferred me to what he said was the front desk. I spoke to another woman, I told her I was just trying to place an order, and she transferred me again, where I waited on hold until I got frustrated and hung up. I ended up placing the order online and accepting the side I didn't really want, mashed potatoes instead of the potato wedges that come with the crab. I arrived at the store about 3 minutes prior to my pickup time. Used the restroom, and stood at the pickup window for a good 2-3 minutes where several employees saw me but did not acknowledge me. Eventually someone did say hi, I gave them my name, and I had to wait about 5 minutes more. The inside of the store was dismal. Bathroom was dirty. I know red lob has been going through some hard times and that's not the employees fault, but they didn't even bother to turn on all the lights for the few tables that actually were seated. It was so dark in there with only half the place lit. It was so sad to see. I don't make a lot of money but recently had a really good paycheck so I decided to treat myself and ended up feeling like I got scammed out of $50. When I finally got my food, I moved my car to the empty back parking lot to enjoy. Both my dishes were cold, which is weird because I waited a few extra minutes for my pickup. I've cooked and eaten crab enough to know it goes cold pretty quick so I was willing to overlook that, the crab was probably done before the calamari so when my calamari was also cold it was pretty confusing. The calamari was good, albeit not very warm. They've improved their batter, so that was nice. The crab was overcooked and fell apart so easily that I had to pick apart every shell to get the meat out. It was also unusually small. Most places if you order a pound, you get 2 sets of legs. There were 3 sets in my pound, which sounds better but anyone who eats crab regularly knows that a good portion of the weight is shell. The mashed potatoes were very warm, but a portion of them was browned as if it had been sitting under a heat lamp for too long. I got potato wedges too, which I had replaced with the mashed potatoes. So instead of wanting no potatoes to begin with, I got 2 different kinds. I spent $50 and I am not satiated, and sad now. It seems one of my favorite restaurants, where I would go for special occasions, is on its way out. I don't expect it to be around much longer. I wish I could even say, regardless of all this, thank you to the staff on hand because they're likely underpaid and don't see much business, but when someone is at the pickup window, at least say hi and get their name. Don't come to a computer close to the pickup window, clearly see that they are there, and ignore them because there's no orders up yet. When I worked in food service, I would have probably be written up for that. So sorry red lob, but the staff were not attentive, the ambience in the restaurant was depressing, and the food was overall sub-par for the money. Likely my last visit to the whole chain. read more

So many things, it's always the owner who is to stubborn about what can be done to improve their business. Most employees don't want to be burdened with more customers. They get paid the if no one is there and prefer smaller customer traffic. read more

If I could give this spot ZERO stars that would be MORE accurate. You could not PAY me to ever go back to this location. First I asked for surf and turf filet mignon and medium rare steak. I get shrimp and well done has been there all day steak. Then I finally get lobster and a sirloin they say is filet mignon. No it was not a filet mignon at all as soon I bit into it was tuff and hard. On top of that they took forever to serve us. They sat us under a freezing table they kept saying they would turn it off and they didn't. The other food we got was horrible. The shrimp was over done. The only thing that was good was the waitress. Kal was great. The rest was horrible. I didn't even eat the steak. The hostess was rude to us from the start. Just shut this location down. read more

Red Lobster - Seafood Near Me - Flint, Michigan

Well Red Lobster was a swing and a miss...we were sat at a table pretty quickly. As we sat there for 20 minutes and no server showed up. The booth next to us was sat 5 minutes after us their server showed right up got their drink and appetizer order. Brought their drinks and appetizer and took there order, we then ask their server if we could get a server. No one showed up so we left...I guess they did not want our money. The restaurant was maybe 1/3 full and seemed to have plenty of staff on hand. We left and went to The Tangy Crab and the food was amazing. I will not be back to this Red Lobster...piece out read more

Today I sat in the restaurant and watched a man name Robert do an amazing job.He was amazing at taking orders bringing food out checking on us checking on everyone who's foot hit the door. He waited tables took orders clean tables just outstanding. I wasn't feeling very well and he made sure every time he passed he made sure we was okay. Thank you Mr Robert. read more

We went to Red Lobster on Pierson Rd to celebrate my husbands new job. Our waitress was nice but when it came to the meals, they forgot my crab legs, butter and sour cream for my baked potato and the roasted asparagus which was an upsell, were super salty and the thinnest I have ever seen. She also asked if we wanted more rolls and never brought them. Now I see why Red Lobsters are closing. Gone down hill read more

We waited 2 and 1/2 hours and didn't get service. We did get apps however they were not great.

The food and the flavor of the food has changed and it seems like they had started to give up because they're closing

We rarely visit this location as it is not conveniently located. The Crab Fest Emai brought us in and we splurged and treated ourselves to a last day on vacation dinner this early evening. Friendly and courteous service was provided by Emily and both my wife and I really enjoyed the Crab offerings, both of us taking enough of our meals home for lunch tomorrow. ON a side note, we would love to see the restaurant interior updated as it looks dated and is not as welcoming as some of the newer places in town. We will probably return another time. read more

Red Lobster - Crab trio - Seafood Near Me - Flint, Michigan

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we ordered a extra shrimp scampi that we never got, and after waiting 32 minutes for the waiter to come back to the table we left. After talking to the manager about it, she said the next time we come in to just let her know, and it'll be taken care of. We went back two weeks later. I Spoke with the manager, Melissa and she said: "oh, we will make sure everything goes smoothly" we never got the scampi replaced that I paid for. The front of house is quite rude, and management is a joke. read more

The experience was horrible... we ordered surf & turf with an up charge for fillet mignon, and we received no lobster, and an over cooked sirloin. And the cook tried to convince us that it was a Filet Mignon. With no aju. Worst place in town; worst than Apple Bees read more

I went here to meet my sisters for a late lunch and came from Lansing because this USE TO BE THE BEST LOCATION AROUND!!! We had assorted food and I asked for a med steak, got a BURNT ONE waitress was awesome and took it back the next one was rare!!! I gave up and just brought it home. We all looked forward to the biscuits but AGAIN were so disappointed in the quality of them. They were hard and so dry even putting butter on them didn't help. My sister got the crab legs and she said they tasted old. My other sister got fish and chips and said it was good. So at least one of us was satisfied. I'm not sure what happened to this establishment but I won't be back.. SO SO VERY DISAPPOINTED IN U RED LOBSTER ‼‼‼. You used to be my FAVORITE PLACE TO EAT read more

We ordered their appetizer lobster stuffed mushrooms and they were disgusting. They tasted like bad fish. We complained to the waitress and she didn't care so we asked for the manager and they weren't available so we paid our bill and left. The other food was good so I'm totally disappointed they didn't help us out. Won't go back read more

i removed my review from a year ago to post a new one. SO, with that being said, this red lobster is hit or miss. and normally a MISS. i ordered takeout yesterday evening during my lunch (i get off work at 9pm, so the restaurant was closed when i ate) my biscuits were so burnt, they were inedible. there was HAIR once again in my food, but this time it was in that lobster dip, the langostino... or whatever it's called. you can see the picture. i thought it was seasoning at first until i pulled it out with my finger, DEFINITELY hair. im disgusted. again. read more

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i was at red lobster 2 weeks ago in tennessee the food was so great also the service were great and i promised to take my kids to red lobster in flint took them forever for our order to be taken food was cold and nasty i would not recommend this place for anyone and was place was dirty and we didn't eat all of our food because it was nasty i highly recommend and i hope this red lobster is one that is being closed. read more

I went out my friends i ordered crab alfredo that's a little dry but overall was very good friends ordered the seafood feast also eas good they said. ordered five drinks and they also like that as well they said they werent watered down .My waitress was very attentive she had a good positive energy about her. Her name was shelby. We came in 9 minutes before closing time we did not feel rushed biscuits were fresh. Didn't have to ask for anything during the dinner. Also let us know when the bar was going to close so that just in case we wanted something to drink we could get one. Also they had very good music playing took me back to high school memories with my friends great time overall would definitely come back again. read more

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Consistently good food. Clean, friendly, mostly competent service, every time. For a mid priced, chain restaurant, it's pretty good. Will be returning read more

Delicious seafood options! Great rewards program and they have specials all the time. Sunset colada is a must try!!

I ordered the endless shrimp feast and JuJu did not let me down. She was prompt and courteous with bringing me my dishes. She even gave me extra shrimp scampi while I waited for my linguini to show up. JuJu was an amazing server. She knows how to treat customers with her personality and promptness. Linguini needed more seasoning in the sauce is the only potential negative of the experience. Thanks for making it such a great experience. It's been forever since I've been to Red Lobster and I was happy to be back. read more

A big shout out to manager Melissa and her great staff‼‼‼ You so helped pull off that 70th birthday surprisePeggy K

Wasn't impressed overall with the service and food. We were the close if not the first table there so considering how not busy they were I was kinda of hoping the food service would have been faster. The food was ok been to better Red Lobster restaurants before and I don't see making the 40 min trip to this location again. read more

We came here on this Sunday night around 7:00 and as soon as we pulled in we noticed how packed it was and didn't walk out until 9:00. Our server was really slow, said she'd get me some refills when she dropped our appetizer. A helper dropped the food and I didn't get a refill until I was done eating, I had to steal my dates water. The bill came out to about $50 but all the food was really really good. Don't think id return to this location.. Just didn't meet my expectations as far as service goes. read more

Red Lobster - Beer - Seafood Near Me - Flint, Michigan

Tried lobster for the first time. Caused explosive massive messy diarrhea. Caused abdominal pain Anus swelling, causing no play at night time !! At least the biscuits were fantastic read more

My boyfriend & I decided to get takeout from here tonight & we were both highly disappointed with our meals. He ordered the steak & lobster. He requested medium rare and received a rare steak. The scallops I received with my meal were undercooked and completely drowning in oil. They were inedible. My broccoli was still crunchy. Our entire order was pretty cold. I had to heat up the biscuits. It was a waste of $50. It's sad that this is the only Red Lobster in Genesee county. I will not be returning. read more

Stopped in the other day with a colleague of mine for lunch 1pm. It was pretty empty. the hostess was very pushy demanding where we have to sit. We sat where we would be the most comfortable. Ordered Oysters come to find out not at this location (demographics) Any as time went on we where racially profiled because of the color of our skin. The hostess was so rude that we had to demand she stay away from us ...... All i can say the food was crap. the service was terrible. and Corporate will hear about our indecent. suggestion stay clear of this place very racially profile hostess. read more

This is a $32.00 seafood feast, I guess they had to call it a feast because calling it a snack or sample plate wouldnt sell . Get the fuck outta here with this small ass meal. Cook my own shit for 32.00, look how small that lobster tail is , I've eaten crawfish with bigger tails. Caesar salad no croutons , no cheese , no dressing just a styrofoam box with lettuce in it. I don't want a free gift card , kiss my ass with that 32.00 slap in the face. Take some pride in your business take time to talk snd get feedback from your employees you got a chink in your Red lobster chain cause no honorable restaurant would charge 32.00 for the 8.00 of food you gave me. If you had half the passion in your restaurant as I have in this post you will respond and if you don't that's great cause I'll Karen your ass and keep everyone updated. For everyone that dosent bother to take the time to call out scumbag big business this is for you and me. Fuck you Red Lobster. read more

Red Lobster - Seafood Feast - Seafood Near Me - Flint, Michigan

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This review is 100% for and because of our server Kaleesha. We waited a while for our food and had a few hiccups, but Kaleesha was kind, attentive, helpful, and seemed to guess our every need before we even said it. She was so nice to us and made this experience like 12/10. She is amazing and excellent at her job! We will be back just to see her. read more

Amazing service, wonderful waiter (who looked kinda like Dr. Strange) his name is Bailey, he may not be the best at a lot of things but even after seeing the amazing new SpiderMan: No way Home movie.. His magic card tricks blew me away. Left me shocked and full of a beautiful tastes and great joy. I've only been here twice and both times were great. Please ask for Bailey, he's by far the best especially with his tricks. read more

Expected Red Lobster fare, not great but good for price. Service was slow, and restaurant was pretty empty. Waitstaff seemed to pick and choice who got better service...our table was picked. Stopped in on way back from Frankenmuth, we were hungry, I'll drive faster back home next time. read more

I really wanted to give this Red Lobster a good review; it's the only on in Genesee County. However my experience was less than mediocre. When we arrived; we were quickly greeted and we asked to sit in the bar area. They sat us in the bar area and our waiter quickly approved and took our drink order. Immediately after taking our order the hostess told him that we were not his table but Sara was our waiter. So he told us he'd give Sara our drink order and went to the table next to us that just sat down. Within 5 minutes; his new table had their drinks and bread as we sat there waiting for Sara. After another 5 minutes and still no waiter; we asked our old waiter if he could grab our waiter or drinks. He said he would tell Sara again but can't help us because we are not in his section. We got up to go to the bar and the bartender was just talking to other workers. I asked if he had our drink order and he said no but he'll tell Sara to come to our table and help us. I just decided to leave and not come back. read more

I love red lobster but stay away from this one in Flint. Everyone inside dining looked very uncomfortable with their winter coats still on- the place has cold air that blows down on you while you eat. And the waitresses and hostess are racist. They clearly will wine and dine their own kind, but if you walk in there with the wrong color skin, (white) you get treated like your a plantation owner. Worst service I have ever gotten read more

Went for dinner with my family and none of us enjoyed our food. We each ordered a different meal and all of them were cold and didn't taste good at all , our sides of mashed potatoes were dry and stiff, the appetizers weren't fully cooked and from our table we had the view of some employees throwing water and mopping the floor of the server station even tho its wasn't even close to the closing time. I personally wont be coming back here the only positive thing was our service. read more

I am really unhappy with the service. We came with a moderate size group (10 people), waited over an hour to be seated even though we called ahead. Once we got seated, waited over 20 minutes for our server to even show up to get our drink order. Fifteen minutes later still no drinks, no bread, no salads. That's 35 minutes just sitting at the table with hungry kids and nothing. This is really horrible. They have lost a customer for sure. read more

The service was great!! We had Alicia and she did a awesome job. It took some time for our food to come out and my husbands steak wasn't what he ordered. But it was a food runner that brought it out and the server caught it and had them make what he ordered and it came out great. We love the cheddar bisquits and they were plentiful. The salads were fresh and tasted good. Over all it was a great dinner. WAY better than the outback we had last week on Miller Rd.!! We will be back for sure! read more

Red Lobster - Pick 3! Stuffed talipia,coconut shrimp,& shrimp Alfredo. - Seafood Near Me - Flint, Michigan

Best sea food around. Have not been here in 20yrs. Not going to make that mistake again. Very friendly, servers are great. Very clean. A+++ Our appetizer had an issue and they gave us our entire meal for free! Great service!! read more

Red Lobster - Haven't been here in 20yrs. I've missed this place. - Seafood Near Me - Flint, Michigan

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Food average - service good. Tip calculator on receipt - shame on you Red Lobster for calculating the tip after taxes.

Went here with my son in law and my daughter. Was not busy. After being sat by our server, my son in law still waiting to be asked what he wanted to drink. I then waited 12 mins what I wanted to drink. Ordered a beer, as my son in law did also. Waited another 10 mins to get our beer. Placed our orders, an app of chips with lobster dip, all 3 of us ordered ny strip steak with an add on of 1 lb crab legs each. Typical salad and rolls came, five mins later the appetizer. As we were in the middle of the app, our meals came. All missing part of the crab legs we requested. All 3 steaks not seasoned, and improperly cooked. They brought the other part of our crab leg order. Non of us ate half the steak, too much grizzle, and not cooked to order. On a good note the crab legs were decent, other than being a bit on the small portion size. This location has went downhill like a swiss skier. I expect it to be soon like the other food places in the area, CLOSED. Flint needs a good seafood restaurant I cam get a steak at if I choose. Red Lobster is not it. Oh I also tipped accordingly our server had zeto other tables she earned a 4%, tip, it would have been lower, if it not a holiday the next Update:: Sent an email as instructed, heard nothing back, having 8 people for a christmas dinner celebration, guess where we are not going. Rather drive to Bay City or Saginaw location, Flint will close soon. read more

Very disappointed this visit. My girlfriend and I got seated and waited 10 minutes before our waitress arrived. Another 10 minutes for bread and drinks. Ordered an appetizer and it arrived at the same time as our meals. She ordered the bacon potato soup and it looked like they just opened a can of soup and poured it into the bowl. No cheese and a very tiny piece of bacon. Tasted like it wasn't seasoned. I ordered all you can eat shrimp and waited 15 minutes between orders, and they only let you put one in at a time. The only redeeming factor on this visit was the dessert. Multiple waits for refills on drinks as well. read more