I recently placed an online delivery order with Red Lobster and initially ran into some delivery hiccups. I received an automatic text with one delivery time, followed by an emailed receipt and tracking link showing a later delivery window. Unfortunately, that final delivery window came and went without my order arriving. When I first called the restaurant, I was met with a series of explanations that didn't immediately resolve the issue. However, once I spoke with the manager, Mr. Joe, the experience completely turned around. Mr. Joe was professional, attentive, and genuinely empathetic. He took ownership of the situation, promptly refunded my order, had the meal re-prepared, and ensured it was delivered within a reasonable timeframe. His customer service truly stood out and made a frustrating situation feel valued and resolved. While the initial delivery confusion was disappointing, the way Mr. Joe handled the issue is the reason for the strong rating. Mistakes happen--but excellent customer service makes all the difference. I appreciate the care taken to make things right and would absolutely order again because of that level of professionalism. I wish I could give 4.5 stars. read more

I was there today for lunch as usual Ms. Jessy is the best host there is! I ordered the Sesame soy Salmon my favorite. It did not disappoint me, it was delicious every is freshly made especially the Salmon-it was cook the way I like it. The Crispy brussels sprouts were cook nicely. I told the Asst. Manager- sorry did not catch her name is so attentive and I told her the foods are way better and tasty compared to years ago, that is why I keep on coming back this is one of my to go place whenever I feel like Red lobstering! Let's not gorget their Cheddar cheese biscuits-the best in town! read more

Red Lobster - The famous cheese biscuit - Seafood Near Me - Birmingham, Alabama

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I recently was here with a party of 3 on a Friday night. The restaurant wasn't crowded so we were seated fast. I was able to get a $5 glass of wine before happy hour wrapped up at 6pm. The wine wasn't the best but whatever. Our server, Shay was outstanding! She did a memorable job the entire visit. She was very patient too as one of the members of my party can be a lot to handle. Haha I really enjoyed the lobster tail duo with baked potato and broccoli. Food was hot and ready to be gobbled up by me!!! I feel like I come here once a year... I did tell our server I would be back sooner, since she did such an amazing job! read more

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Met with some friends for a Friday night which they already had a table set up once I'd arrived. I ended up getting the Ultimate Feast with a side salad and crab topped mashed potatoes. The mashed potatoes taste like it was instant mashed and didn't have much flavor. I asked for my steak to be cooked medium and surely enough, it was medium and the taste was delicious with the perfect amount of seasoning. The grilled shrimp was ok, but nothing to brag about and the rice wasn't all that great either. I enjoyed my lobster tail along with the coconut shrimp that came with a pina colada sauce. As I was signing my name on the receipt, I scramble the section of the tipping since I was giving my waitress cash. What turned me off is she'd asked me why I scramble that part off. I gave you cash tip, so why are you asking me about that? I felt like she's wanted to add her on tips onto her copy of the receipt. I wasn't born yesterday for you to play this game with. I did speak to the manager about the situation and he asked me her name which surprisingly, I remember. He apologized for the inconvenience and that's the only reason why I'm not rating this place a 1 star. read more

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Food was cold and missing items, appetizers were under cooked and they server failed to give us requested refills.

I wanted to come in and give Red Lobster a 5 star review for old times but unfortunately the quality just wasn't there. We arrived and the restaurant was pretty dead so there was no host. Our waitress ended up seating us near the bar. I believe she was seating, working her section, and bartending. I completely get it and I won't ask for much but an okay attitude is expected in a service job. She was just not the nicest the whole time. We ordered our food. It took a while to come out. She asked if we needed any steak sauce. She got busy and forgot to bring it. When my boyfriend finally cut into his steak it wasn't really cooked. Just charred on the outside. Granted he did order medium rare, this was almost blue. We asked her if she would warm it up and she took the plate without saying a word. We just decided that we didn't want the food and got our check to go read more

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It seems this place is under new management. Joe Moore greeted us at the door. We felt welcome immediately as we walked in. Honestly, the whole experience was better than we've ever had at this restaurant . They definitely stepped it up a notch. read more

Red Lobster - Brussels sprouts - Seafood Near Me - Birmingham, Alabama

We wanted to go to RL since we heard it'd be shutting down and I remembered going with my Grandma to the one off Crestwood Blvd as a kid in the 90s and always was a treat. I now understand why these are getting shut down if most experiences are like the one we just had. We came in and the restaurant was about half full and clean. We, as a family of 4, with little kids were sat,(plenty of open tables in dining room) were sat in the back booth in the BAR right by the waiter station/kitchen/cleaning supplies. Unacceptable and plan weird to sit us in the bar area with little kids. So we politely asked to be moved, to which they obliged. We were greeted and started our orders. The mozzarella sticks were cold not a cheese pull to be seen at all. The kids could barely even eat them and they love them anywhere else. Then we all ordered and there was no flavor. My grilled shrimp were barely edible due to being so dry and tasteless. My husband got the surf and turf with fried shrimp that were OK but was not even asked how he wanted his steak cooked and he said it was so hard to eat. He had a hard time finishing it. The kids got chicken fingers that tasted like they were out of a bag, which is fine. It's kids food. I guess and two orange slices as a side. the popcorn, shrimp kids meal was probably the best thing that any of us had and my daughter enjoyed it. All in all we spent a good chunk of change and had to ask for refills our drinks, among other things, and the waitress even asked us if we wanted more biscuitsto which we all said yes, very excitedly and she could not remember to bring them after reminding her again. Hopefully this was just a isolated incident, but the food was just got awful and expensive and service was a catastrophe. You win some you lose some. We tried and this was a fail. read more

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I have been aware of the Monday through Friday special. Felt that Wednesday $25 steak and lobster was a good deal so I went for it. I got the baked potato with it. Surprising that the steak was cooked to perfection. I ordered the medium rare and it was just right. The lobster was good as well. The curbside worked out well. Server came out pretty decent time. Had only a short wait to get my food I may try another dish out one day read more

Red Lobster - the front entrance of a restaurant - Seafood Near Me - Birmingham, Alabama

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This is the first time in years that we ate at Red Lobster. First off, there were only a couple of servers and we had to wait about 30 minutes. Secondly, unfriendly server takes our order, writes nothing down and gets the order wrong. Too busy to stop by our table. Thirdly, the food ( fried shrimp, fried calamari, fried scallops and fried fish) seemed dumped out of a freezer bag, fried and served. I never remember anything like this before. Truly disappointing experience! read more

We went here and the food was amazing the serve was quick and meet our ever needs, and the manager Josette came to check on us and was very helpful to her staff. My family and I will definitely be back here. read more

The service was good and the staff was very friendly. The garlic biscuits were freshly baked and were delicious. The ambiance was very relaxing and we had a nice evening. read more

Red Lobster - Photo of the Mocha Mocha Espresso Martini and Strawberry Cheesecake Bliss and Strawberry Lemonade - Seafood Near Me - Birmingham, Alabama

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not enough workers foods a little worse then ok the drinks only last 3 sips The ambiance is just wrong they never asked me if I wanted a refill read more

Disappointing visit. We were excited to take our kids to try Red Lobster for their first time. I'm gonna start with the good. We tried to reserve online, but it was not working correctly so we just went in. We were seated immediately. Our server took our drink order and when she went to get the beer from the bar, she learned that some were out, as we could hear the whole issue from our table. 10 minutes later, she came to tell my husband so he could order something else. We also learned that they were out of juice and milk so my kids ordered soft drinks. Now, she comes back to order and I wanted to order the stuffed flounder, she tells me that it's out and I can just get the flounder and no stuffing, but she'll ring it in as the fried which is $4 cheaper. I say fine and we roll. It took about 30 minutes to get the food, I do think all of the staff is short so we understood. We finished our meal and waited another 20 minutes for her to grab our take home boxes. She had rung in our order but the price was not the other option like we'd discussed. I asked her about it and she made up an excuse that it was the lunch price and it wasn't good except m-f, which is incorrect because I didn't look at the lunch specials menu. So, overall I paid for the full meal, but only received part of it. We decided it wasn't worth it to argue as I corrected her once and she wasn't really paying attention, so we just paid our bill on the machine and left. Hopefully they can hire some more help and get things back on track soon. read more

Red Lobster - Seafood Near Me - Birmingham, Alabama

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Food was excellent and the portion was larger than I thought they were going to be. The atmosphere felt more like a family vibe with the amazing customer service. This will be our new weekly spot!! read more

Last visit I had to Red Lobster was not just bad, it was horrible. My spouse ordered a fried fish meal and I ordered crab legs. When our food was delivered and we started to eat, I found that my crab legs were cold and still partially frozen. The one section that was warm at all had no meat in the legs. I let the server know and he just suggested I get another meal. So I requested fried shrimp. My spouse had finished eating their meal and mine was still not served. We had been there about an hour at that point. I requested to speak to the manager. I was not mad, I just didn't understand what was going on. The manager was standing right behind us flirting with a couple of women. The server told him I would like to speak to him, but he just turned and walked away. I've read recently that many Red Lobster were going bankrupt and they are blaming it on the endless shrimp special. I'm sure that didn't help, but the crappy service and management with attitudes didn't help I'm sure. Darden surely should have seen this coming. Unbelievable that they would let it get to this point. BTW...On the way out of the restaurant I noticed that one of the lobsters in the tank was dead and other lobsters were eating it. I told one of the servers standing there and he just shrugged it off. After that, I realized that they deserved to go bankrupt. read more

Hostess friendly, takes us to table and while holding our silverware and menus in one hand dives under the table to pick up trash on the dirty floor under the table. Perhaps she meant well but those fingers that picked up the trash off the floor and stuff it in her pocket then handled our napkin wrapped silverware and menus. She don't got a clue what clean is about, nice girl maybe but.... Then the server: I ordered decaf coffee and friend orders coffee. When she brings coffee refill she refills us out of the same carafe. So I ask her is this decaf and she says yes. It wasn't. I am wide awake now a couple hours later! Makes me wonder what they do in the kitchen where no one watchin them. I will not be going back to this Red Lobster. The server wasn't too clean in her food handling skills and also seemed to have some attitude. Never smiled but says with a poker face and flat tone voice "have a blessed day" made me wonder was she was trying to get some point across?? - probably shouldn't have tipped her. I don't know but I do know I won't be back to spend any money here. They keep this up they will go like Landry's: out of business. Bad servers with nasty attitude and poor food handling hygiene means customers go elsewhere to dine. The food was merely ok. We got lobster and shrimp. Not terrible but not great. Serving me regular coffee instead of decaf was mean. If you like attitude and nasty, dirty servers you will be ok with this place. If you don't go somewhere else. They need to fire their staff and hire some decent folks to work there if they want to stay in business. Too much folks gabbing and not working, the managers are to blame or maybe the whole problem. read more

Stood at the door for several minutes while employees sat the bar looking. No one greeted or sat us. Needless to say we walked out. The lady I front of us said she placed a to go order 40 minutes prior and it still wasn't ready. read more

We went there for the shrimp deal. The best shrimp, salad, biscuits we ever had at Red Lobster! Especially the shrimp! Nice big yummy shrimp, we will go back for sure! read more

I can't believe the non-service I received from the Manager at this Red Lobster in Trussville, AL. We came here to celebrate our uncle who we had just delivered a brand new car to as a Christmas gift. We were so excited to come here to "toast" this great occasion! We asked our server, Vanessa to bring some sparkling wine/champagne; she said they were out of it. She then offered a spritzer. My friend, asked for a Riesling. They were out of that. She then offered a Chardonnay...my friend said, I don't drink Chardonnay. We replied, no other champagne, she said no we're out. We then asked to speak with the manager. She came to our table talking loud, and placing the blame on previous managers regarding alcoholic beverages that were not available. Then she replied, I can bring you a sample of a wine. We obliged, although this our choice of a celebratory drink! She left and did not come back to the table for about 20 minutes. I got up from the table to find her and one of the staff said "are you looking for the manager?" I said yes. When she arrived to our table she brought a TRAY with 9 wines in plastic ramekin containers. We said "what is this!" This is what you use for CONDIMENTS! Really!!! That's not what we asked for! We're the customer!!! She was too substandard and unprofessional in her approach. It took a while for our food to arrive and we ended up canceling part of our order because some of the items were not ready and i lost my lappetite. Our server did the best she could to try and accommodate us. And she kept apologizing about how awful this place is. As we were leaving to catch an Uber back to our hotel, the manager comes out to ask "how was everything?" Did you like the clam chowder? Then she said...Oh I have something for you that can be used at any Red Lobster. We waited and waited and left without the "something" she went to get. This was the most horrible Red Lobster experience I've ever had! I even overhearing other customers asking for certain items on the menu that they did not have. One server told his customers...We're out of popcorn shrimp! And other customers whose checks were wrong. I am beyond Disgusted! We went back to our hotel to order food bc we were still hungry. As a leader, in a well known hospitality industry, I saw so many "red flags" of a restaurant that is underdeveloped/untrained. RL put leadership in place that is really about serving people. read more

They are so short staffed that we had to wait 50 minutes even though the restaurant was only half full. The food was okay and the service was good once we got seated. read more

Allen was amazing! We visited a few weeks ago during endless shrimp, and our table was never empty! Allen made sure that biscuits were ready as soon as we ordered, and service did not disappoint the entire meal! My husband and his aunt had never been to an endless shrimp event at RL, so I was excited to show them the ropes. And this was an excellent showing! Shrimp scampi was excellent and enjoyed by all. We really liked the Mediterranean shrimp too. My husband and I liked the Nashville Shrimp, but it was too spicy for my aunt. The honey helped cool it down, in my opinion. The one thing I didn't like was that dressing was served on my salad - would have preferred for it to be on the side. After several rounds of delicious seafood, our stomach's were full, and Allen made sure we had boxes to pack up the remaining shrimp (and biscuits) to take home. Overall, excellent experience. 5 stars for a chain says a lot! read more

Typically I am not a big fan of chain restaurant dining. However when you are invited for lunch and they are paying, you don't really argue. On the most recent visit to this location, I have to say that I had absolutely no complaints. We were seated immediately. Drink order taken promptly and arrived quickly. Food order was taken when returned with drinks and arrived timely. What can you say about the Cheddar Bay Biscuits other than Om Nom! Nice and warm too. I shared the Admiral's Feast with my wife and a Caesar Salad. No extra dressing needed which was a pleasant surprise. Everything was fried to the appropriate crispness without being overdone. Our server was great throughout and I never had an empty glass. read more

Food was good server was nice tried lobster for the first time and it was very good. The room was very clean and beautifully decorated can't complain. read more

Service was poor at lunch time on 1/28/2024 was not really busy ,but the host was the waiter also it was about4 customers in the section, my table wasn't cleaned good, out of lettuce so no salads, asked for more biscuits. He was so busy and stressed out forgot, my shrimp to my meal, potatoes, was burned. My husband and I haven't been there in over a year. So that wasn't a treat we didn't miss much. Business have really went down, even the elderly couple next to use was complaining. They also was over charge. The rug. Smelled and the air vents was dirty, the light fixtures over the tables was dusty. Our total was 85.00 we tipped 15.00 it was a waste food wasn't hot and fresh it wasn't the waiter fault. But I wish we would have spent that money else where we won't be going back. The Vestavia hills location. read more

Should have been ZERO for a Christmas Dinner. Reservations for 2:30 pm. No line. Seated. We wait. And Wait. AND WAIT. for service. We order. AND WE WAIT. AND WAIT. AND WAIT!!! for cheddar biscuits, appetizers, food, ANYTHING. Ordered 'All you can eat (ULTIMATE) shrimp'. AND WAIT. Food finally comes. Put in an order for more shrimp- all 3 selections at the SAME TIME. One comes. Got tired of waiting for the food to arrive AS ORDERED. Chef cannot get the order(s) out in a timely manner. I had lemon water to drink. Server REFILLED ONE TIME. Shouldn't have to beg. Women's restroom HAS NO PAPER TOWELS TO DRY ONE's HANDS. Tell hostess. "WE don't have any. We all Out", she says. Never NEVER NEVER! going back there to waste hard earned money in this place, ever. What a crappy Christmas dinner. read more

Red Lobster was quite busy and there was a queue inside. The wait time was approximately 10-15 minutes. We did not receive our biscuits until about the time we were about to leave. Our appetizer of stuffed mushrooms arrived in a timely manner and was quite good. The service was a bit spotty with our sides arriving before our actual entrees. My husband ordered the admiral's feast, which he thoroughly enjoyed. I ordered the endless shrimp, which I found to be disappointing. The breading was falling off the shrimp and the honey sriracha was overwhelmingly sweet. I had asked for something not sweet for my next round of shrimp. They proceeded to provide honey sriracha shrimp once more sprinkled with Nashville hot powder. My drink remained empty for the majority of our meal. All in all, it wasn't something I would be to keen on trying again but my husband did enjoy his meal. read more

First time coming here for their Endless Shrimp promotion. It was a great time celebrating. Our waiter, Allen, did an amazing job. He always made sure to order ahead for us and keep us stocked with shrimp! The scampi and the mediterranean were my favorites, though the shrimp alfredo was great as well. Very pleased with our trip here, and we'll definitely be back! read more

Sat at the bar, immediately noticed no air circulation. The bartender informed us that they had be working on the a/c and it should get better. The bartender was very pleasant and attentive but you can tell the place is run down and they need more help. I guess that's everyone's excuse since Covid but their prices have increased a lot. The food was decent but we seen a lot of disappointed people, they definitely need to step it up if not I see it going south. 2 and a half stars hopefully they'll get it together soon. read more

I have not been to Red Lobster in years. My dad wanted to go for his birthday so we went. I ordered the grilled whitefish with the shrimp scampi and asparagus. The food was good and so was the service. They even song Happy birthday to my dad. No complaints.. read more

I actually enjoyed the food! I enjoyed yhe endless shrimp promotion. $17.99 gets you four classic options of shrimp. The service, once seated, was excellent. Our waitress, Makiah, was heaven sent. Pleasant personality, her customer service was on point! This was my first time visiting this location. Our wait time was much longer than desired, but once seated the service made up for that inconvenience. I will return! read more

Red Lobster - Seafood Near Me - Birmingham, Alabama

Tavia was awesome!! She was the most personable and professional servers I've had in a while (especially at RL). This was the first time we had been back since our horrible experience at the Vestavia location. This was definitely a redeeming dining experience! Thanks so much to Tavia and her excellent service and very fresh food!! Scampi, ginger salmon and lobster was on point!! Good job. If you are in the Birmingham area go to this location over the Vestavia location. read more

Red Lobster - Seafood Near Me - Birmingham, Alabama

The food is greatly improved from the last time I went here. I ordered grilled shrimp again because it is my favorite and a baked potato with a side salad. My sister got fish tacos. Both entrées were well cooked and felt healthy. We enjoyed the meal and felt great afterwards. When you're trying to eat healthier that is really all you can ask for! Also- the service was great! If you are in the area and want nice grilled seafood- give this place a try! read more

Red Lobster - Grilled shrimp skewers meal - Seafood Near Me - Birmingham, Alabama

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Me and my kid went to the ladies restroom and when we first walked in we heard people moan in that type of way my kids were really weirded out because it was really uncomfortable I don't recommend using their restrooms I hate it fhere read more

You will never and I truly mean never be disappointed here. The shrimp the lobster the crab and the drinks doesn't matter what you get you will not lose. I tried their new fried broccoli and omg it was so delicious. The scampi the fried shrimp the lobster and the crab doesn't matter what you get it all is very flavorful and delicious. I got the shrimp tacos and that sauce that they put on top sets it off just right I was so surprise because I stepped outside my norm and I loved it. Red Lobster I'm pretty sure will always meet your seafood needs. Give em a try. read more

Red Lobster - Grilled shrimp tacos and dragon broccoli - Seafood Near Me - Birmingham, Alabama

Went in on a Friday evening around 6pm. There was no wait - it wasn't very crowded. Took our server a few minutes to greet us. We ordered drinks and an appetizer. It took a while to come, but that gave us time to look at the menu. I decided to order steak and shrimp (steak ordered medium). My husband ordered the shrimp. Our food comes out and they ask me to cut into my steak to see if it's done correctly. The loud "moo" when I cut into it was a good indication of the lack of cook. The middle wasn't even red - it was purple. The server seemed embarrassed and apologetic and took it away to be redone. Meanwhile we begin eating. My plate had plenty of shrimp, which was good because it took something like 20 minutes to get the steak. Oddly enough the server didn't stick around when I cut into it the second time. Maybe he knew what was coming and didn't want to be around for the fallout. The "moo" coming from this one was fainter than the other one because it was cooked a LITTLE more, but still blue. Server comes back and I show him the steak. He looks frustrated and apologizes profusely - we assured him that it wasn't his fault since he didn't cook it. I told him to just charge me for the shrimp. He apologized again and left. He brought our check and told me that his manager had comped my meal for the steak fiasco. As a note - the rest of the meal was actually good. I wouldn't recommend ordering the steak unless you like it raw. read more

Came here on a weekday night and they weren't too busy so we were seated relatively fast. We ordered their special cocktail for Lobster fest and it was pretty tasty, nothing outstanding. The biscuits are always the highlight of my Red Lobster experience. There is just something about the warm, buttery goodness that makes them stand out. We both ordered the Lobster Surf and Turf which was a ton of different food. The lobster tails and chunks in butter were both tasty, but I feel like there could be more flavor. My steak was supposed to be cooked medium however, it came out well done which was very disappointing for me. Overall, not a bad chain but I don't plan on being a regular. read more

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Had a party of 7, 4 Adults and 3 kids.. Lobby was not busy at all but had a 20 min wait.. after that we were sat in a small booth where we were elbow to elbow, after asking the server for another table to sit 2 adults , our request was ignored. The food came and it was fairly good but wasn't great as usual. The Waiter was rushing us to order and wasn't listening when we asked for ranch , ketchup or refills .. I TRULY understand That there is a shortage in staff but it was just a awful experience and we won't be coming to that location for a while! I was very disappointed in the staff and they lack of care for customers , I get you might be rushing but to rush the customers is not the way read more

Me and a couple friends came to this red lobster with high hopes as one of my friends had never been here, and was super excited as she is a seafood fanatic. We sat at our booth around 6:15 pm and waited so long for our waiter I considered leaving. Finally he came and we ordered everything at once, knowing we may be in for a long wait. In the mean time, after a long wait the host finally brought us our biscuits because our waiter had been gone for so long. Another very long time later we finally got our food, which turned out great, except one of my friend's items was wrong, therefore we asked for it to be brought out. A while later, I reminded the waiter that her item was missing and he had a bit of an attitude when he answered "it's coming." Finally long after finishing the rest of her meal she got her pasta. We kindly asked to speak to a manager and he tried to checked on us but didn't address the concerns. He didn't even speak to the waiter about his poor job done before he left the premise. All that to say, the food was good, but the service was horrible, and I think us seafood fanatics may choose a place that will give us a better experience. read more

Went for my husbands birthday this year. It use to be our go to but it seemed like the food & menu had gotten a little stale so I guess we took a break or just totally forgot about it. Well when he said this was his b'day choice I said WHAT? Why?.... fast forward he made a good choice. Menu has changed a little, service after the 30 minute (but we were told 20) wait, was absolutely terrific. The food was off the chain. My daughter had told me about the dragon broccoli so we tried that, the lobster dip, the shrimp trio & the admiral's feast. Food was really good. I had the lobsterita & he got a strawberry daiquiri, which he said was just ok. Service was excellent!!! So we'll add them back in the rotation. read more

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