Great customer service. Ed was very helpful and professional as soon I arrived. He explained…read moreeverything to the T Showed me my unit and how to access the gate code. Highly recommended

Great service everyone is friendly when I go to leave or take things from my storage unit!!read more

Had to move out this week and took a chance on the newest U-Haul location in Gurnee, and I'm so…read moreglad I did! For all you fellow Chicago Cubs fans, you'll LOVE the fact that this U-Haul store is located on Waveland Avenue! Hey Chicago, whaddya say? Let's rent a U-Haul truck today! So I ended up renting a 15' truck for a day, and I have to say that of all the U-Haul locations I've rented from, I have now met the best U-Haul store owner ever in Karl (make sure you spell his name with a "K")! Be sure to ask him about van or truck availability, as well as to explain how much it will cost you per day AND cost per mile (depending on what vehicle you end up renting). In addition, be sure to also ask Karl about the "Take a box, Leave a box" program that he hopes to have in the future at this particular U-Haul location. The process of obtaining the 15' truck went very smoothly, and Karl even gave my buddy and me a free bottled of water each for our move! I mean, who does that anymore? Karl also included a helpful chart to let you know how much gas you'll need to put into the gas tank in order to get it back to the level the truck originally started with. The next morning, after I had returned the U-Haul truck, I saw the pride in cleanliness Karl has in his company when I saw him go to work wiping down the truck's dashboard and when he mentioned he would mop the entire floor of the truck's storage area afterward. Just FYI, for any future 15-foot truck renters, the gas needle took 10-15 minutes to go up from the 3/8 level to the 7/8 level I was supposed to fill the gas tank up to. All in all, Karl and his awesome customer service was the reason why I'm giving this U-Haul location 5/5 stars and the reason why I'm not going to rent a truck from anywhere else besides this U-Haul location if I ever need to move in Lake County again!

I owned many car dollys and the one i used (Only one they had) had many issues and it was very…read moresketchy. good service but highly suggest you look over EVERYTHING before getting to your location and dealing with a bunch of stuff you were not expecting..

Christ and Michael were very helpful thank you I appreciate it but I think pricing is a lil…read moreexpensive...

Poor service at the corporate level of Public Storage. Increased fees multiple times and cannot…read morechange it add others to my unit. This company has been a constant nuisance and their red tape is still costing me time.

Just started storing some items. Owners and workers very personable and helpful. Diane was a…read moresweetheart.

We have used this storage facility for over 20 years for various needs and have NEVER had a single…read moreproblem. Now that's pretty amazing, isn't it? The people there are really nice and helpful, too, and it's a really convenient location.

TERRIBLE company. My mom passed away, and I paid for her small unit for years. No problems. Every…read moremonth the old company took out the payment a few days after my SS hit my bank. No problems. Then this crappy bunch bought out the old folks. I immediately call them to set up automatic payments. NOPE. I have to bring in precious Trust papers and a death certificate. Are they going to want to keep copies? These papers are none of their business. So I miss a few payments before Christmas. Then they slap you with a $25 late fee. So now I owe about $100. Now I made it through Christmas, I was going to pay the $100 I owed. NOPE. NOW I OWE $200. RIDICULOUS! Frankly an old customer like me gets a $20 break on the cost. I am sure Cube Smart is trying to push ALL the old customers out. I have talked to the onsite manager many times. KRISTY, who won't give her last name, doesn't seem to remember talking to me at all. KRISTY also doesn't seem to be able to remember that my Mother is dead. After the whole conversation with this rude woman, she had the gall to call me Marion. After I told her Marion is dead. THIS COMPANY HAS THE WORST CUSTOMER SERVICE. PLEASE GO SOMEWHERE ELSE, YOU WILL BE MUCH HAPPIER. THANKS FOR NOTHING KRISTY! TRY TO NOT BE RUDE TO THE OTHER CUSTOMERS! .

Hi, I'm new to CubeSmart Storage. However, they made it easy for me to get my storage unit set up…read moreand easy for me to place and access my stored items. I would recommend you look at this facility for your storage needs. Regards, Kevin

Victor was fantastic, very personable, professional and knowledgeable…read more This place was beyond our expectations, extremely clean, with inside unloading bays, high security, temp controlled....and extremely reasonable prices. Left there feeling good about our personal things being stored. Its an old Kmart building turned into a fantastic storage site.

This was my first time leasing a storage unit. This location is very clean. It's also a very quite…read morelocation which is really nice because there isn't a fight for parking or waiting to pull your car into the loading bay. It is climate controlled. The prices are much more reasonable compared to a lot of places north into Wisconsin and more south into Illinois. Eric was extremely helpful and made the process painless. He showed me everything from the bay doors (how to open and close, codes) to making sure the unit was locked securely. I had a close friend who helped me move who also commented on how nice this location was. I highly recommend this location!

I've been using C&A to store my stuff for a bit over two years. After about 18 months I was able to…read moreget back and check on it, and it was all fine. No water or cold/heat damage, no animals, etc. They do a pretty good job of keeping their facility secure and they're pretty nice, too. The prices are reasonable and have been stable my whole time using C&A. They're, without a doubt, the best storage option in the greater Wonder Lake-McHenry area. Trust me, I visited a number of places. C&A was the only one with competitive pricing, lockers that don't smell like the dead or cigarette smoke, and an office that doesn't offend every visual and olfactory sensibility common to humans. So why only give them four stars? They're so goo that, when I was looking for lockers, they had far fewer available than any of the competitors. They had two available when I was looking compared to eight at the place on the far end of Barnard and 12 at a place on 120 in McHenry. I forget the rest of the places I checked. In short, if you can get in here, do it. They're great for long-term storage and also have very good gate hours for people who need to get in and out of their locker on a regular basis.