Good selection of used Trucks! (But)
Horrible follow up or…read moreongoing service. Don't get the extended warranty!
The smile and service ends the moment you leave the lot in your newly purchased used car or truck.
2 years ago (Jan. 2014) I bought a 2009 F-150 extended Cab 4x4 5.4L low 86,K's.
Thru First Access Financial of Edmonton @ 33.9% Intrest. I put $5,k down on $22,k price leaving $17,k for financing on bad credit. The truck had Hidden Hail Dammage snow covered.
Was told at time of purchase that I could refinance after a year. Also told that the GPS KILL SWITCH would be removed, both were untrue.
A year ago, after a year of having the truck I made several attempts to speak to John about Re-Financing the High Intrest loan with another of his lenders. I never heard from him, his wife ran interference always demanding to know who was calling and why, etc. just got the runaround. I was willing to even trade in if necessary, I gave up after weeks of no response went to Lacombe Ford and Go Auto tired to get trade in but didn't get good enough offer on Intrest or price of another truck, so just kept going with same truck and lender.
This week after having truck for Two years in good standing, I tried again to reach John for Re-financing? and again his wife ran interference, EXTREMELY Nosey! wouldn't let me talk to him, he's busy or on the phone. Denied id ever being told I could refinance with him. They only do trade ins. after waiting all day, I figured well ok if I have to trade in, I called back to try to talk to him for a trade in. Once again his wife was rude and nasty on the phone, said id been rude a year ago, told her I was not! I'd been professional and just got run around form her, while trying to talk to John, she started screaming and yelling at me, told me I wasn't welcome there or my business and stop calling. She told me to go to Ford or go Auto. Wow! OMG, holly Smokes, very unprofessional and immature.
I was prepared to buy a $20,k to $30,k new truck!
Two years ago my two grown sons bought trucks from him too.
My oldest bought a 2010 Dodge 1500, 4x4 crew cab and my youngest son bought a 2013? Chev Crew Cab 4x4 truck from him too, about a month or so later the Chevy had some problem with the Transmission. John refused to Honor the (Extended Warranty) he'd purchased, his wife was apparently running interference and refused to help my youngest son. My son apparently freaked out on them made a big scene, after she had freaked out on him in the office. he had to go to Amvic and go thru a transmission place for repairs.
I did get lucky with the truck is purchased minus the hail Dammage, the other trucks he had at the time, had much higher millage or were older or more expensive.
In all fairness it should be mentioned that for my younger sons truck, I did personally see him replacing most of the front end; upper and lower control arms and ball joints, brakes, calipers and rotors, basically the entire front end.
Long story short, you can cut out the middle man, and go to the Calgary Auto Auction which is his main inventory supplier. Get your own truck and get it fixed on your own, saving half or third the cost. But it's all about the financing I guess.
Good luck and
BUYER, BE WARE.
