Let me first say the medical staff here is terrific. My negative feedback is specifically related to the billing and refund practice or lack thereof. I received care at Red Cedar Surgery Center in August 2024. I was required to pay what the center concluded would be my portion up front which I did. In October when I followed up to see if my insurance had covered the portion they expected I was told the insurance never paid. when I contacted the insurance company I was provided written verification that they did in fact pay and that I was owed a refund of over $500. I have called Red Surgery Center every Friday since October and have been repeatedly not responded to, lied to, and misled by the staff. specifically, the check is in the mail, we will overnight the check, it's not us it's the corporate office in Texas......it is now January 2025 and I have not received my refund last week when I called I was told I would have the check this week....its Sunday and no refund. When I told them that I was going to file a complaint with the state licensing agency I was told if I do that I would not get my refund at all. So bottom line if you have pay any portion of your procedure I would not recommend going here. read more